OneAssist Consumer Solutions Complaints & Reviews

I was tried too many days about my claim. My claim updated in 10th nov'16, i was provided all details to one assist. Now Feb 2nd. Still the problem is not solved. i was waiting too many days about this issue. But they simply telling just wait for two working days, three working. How many working days am waiting. i really frustrated by the team. i worried about my mobile claim .
The service request no is 1642719
My membership no : [protected]

I send my mobile for repair to xiomi india under mi protect . but till now i do not receive my mobile . they mail me that my mobile has repaire on 30 december but they do not deliver my mobile . when i call them again and again they say that they not received my mobile from mi service centre but when i called the mi consumer form then they told me that my mobile have repaired in december and have send to one assist in december but according to one assist they have not receive my mobile . when i ask them why you mailed me at 30 december then they do not not replied me and say me to mail on their email . i send many mail on their email [protected]@mail.oneassist.in but till now they not replied me i send mail at 3 jan, 5 jan 23 jan 24 jan but they not replied any time . when i ask their customer support then they say that they did not about it . i have lost my most money and time on computer cafe due to lake of my mobile and i do not pay to any one online.

One assist is one of the worst insurance company..I submitted my claim on Nov 8 and it is still waiting for insurance approval. Whenever I call their customer care they said they will escalate and give a ticket number and will tell that it will be solved within 3 working days nothing happens .
They will not answer your queries
They will not reply to your emails
Only answer you will get is that it is escalated .

I even once spoke to a Escalation Manager Sohela. she promised issue will be resolved within 3 working days nothing happened.

They are yet to provide a compensatory handset as well. They closed my compensatory handset case as unresolved.

Dont buy their insurance.. Instead you can opt for some other insurance company

Hi Team,

My iphon6 is insured with one assist they replaced my handset and after 6nmonth they provide me my replacement letter which is not having my signature in customer signature panel

another thing when they sold me the insurance they said its having mutiple claim facility now they are saying they have changed the policy my policy is lapsed since i claimed once were as in my one assist login I see my insurance is valid till June 2017.

Please help and kindly take some hard step against this company they made me struggle for my replacement letter .. I have mails and followups as a proof if you want kindly help me on this

I have given my mobile for physical damage in Jan 2016

One assist charged me extra 300 rs in some days but never returned my mobile back.Their customer service agents dont have any clue about the phone, all they say is to
call after 24 hour to keep you on hold.Worst insurance provider and biggest cheaters.They are running fraud company in broad daylight.I have not received my mobile phone in last one year.

Membership no - 442689

Don't say Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected].

Because, I written lot of mails and calls. If not possible will see you in court, Before that please answer below questions.

What is the name of insurance company ( As per registered in IRDA)?

When my mobile given to Service center ? Please provide the details (Bills or vouchers from the service center).

Where my mobile given for repair (On which service center) ? Please provide the details (Bills or vouchers from the service center).

My phone had got stolen in Sep for which i had insurance with one assist. i logded claim in Oct and claim was finalised in oct end. same was confirmed by the call centre executives. but i am yet to receive the amount due to me from insurance company and the company has been using this money illegally and not giving me my money despite several reminders. I am forced to use this medium despite several calls, emails and reminders. I urged them to also provide interest on the same and urged them to release my money but no avail.

Device Claim – Service Request # 1645649, Service Request number 1711060,
One Assist is not returning my handset after claim request closed, its almost three month completed, whenever I call they will say its take seven working days to return, every time its happening., even I escalated thrice no response at all., I am approaching consumer forum.

My number is [protected] I had given my mobile for claim After 2 months I got my mobile back and the day I received my mobile it was not in working condition.i was unable to charge.i contacted same day to customer care they told me that they will send some one for pick up of mobile .I waited for four days nobody came and again called and asked for it they told wait for three more day's waited but no one came.Now it's more than a month I am calling and asking for pick up of mobile but every time they say sorry and will send some one but no one came .Really a torture and pathetic experience.

My registered mobile number is [protected].My device model is samsung galxy onnext .I have a worst experience with one assist and i will never suggest anyone to do insurance with oneassist. I had claimed my insurance almost two weeks ago . Then my claimed was automatically cancelled and i agained requested to reopen it on 20 th Jan .i have called customer care minimum 8-10 times but no response is coming . In future i will never recommend oneassist anyone .But now Take my smartphone and repair it as soon as possible otherwise i will file a legal case against oneassist.

My mobile is given for screen change on 8th of December, while given the phone oneassist team replied it will take minimum 15 to 20 days for repair. on 13th January i received mail and message stating that mobile has been delivered, immediately on 14th Jan i informed in the call center that i had not received any mobile, oneassist team replied that by mistake they had sent the mail and your mobile will be delivered on 20th jan. I also sent mail on 16th Jan but there is no reply for the above mail, again on 21st Jan i called the call center they replied mobile has been delivered on 13th Jan, after long discussion with call center person they told there system is not updated and he forwarded the complaint to higher level team and with in 2 to 3 days the complaint will be resolved, but as of know today 27th jan the call center has unable to locate the mobile and not in position to reply when the mobile will deliver.
My service request No. 1682214
One Assist Membership id. [protected]
mobile model Mi4 64 gb

I have purchased a Redmi note 3 mobile with MI protect (provided by One assist) As my mobile is having issues, I have raised a claim by calling One assist and submitted all the documents required. I have raised the claim on ~10 Jan 2016. I was told that my mobile would be picked up and an alternate courtesy mobile would also be provided within the next 7-10 working days but I have never received any communication from them. I have made multiple calls to their customer support and was told that the complain was escalated but I did not get any response from them. I have been waiting for a call from them and have been using my damaged mobile for the last 15 days. Would like my issue to be resolved ASAP.

Thanks,
Santosh

Hi oneassist
My name is Saikat pal
My relationship id:669189
My service request number :1528667
My mobile has been picked on 8th sep 2016. I paid my excess amount on 27th sep 2016. I am calling regularly to oneassist team they are just simply telling that your mobile is in delivery process.I'm calling regularly they are saying the same old story and now they just simply postponed my date to 28th Jan 2017.i don't know what to do please help me to get my mobile back.

BIGGEST FRAUDS! HORRIBLE SERVICE! I had given my handset for screen repair on the 5th of decemeber and was intimated by one assist that I will receive it back in 15 days! however, the due date given to me was 6th jan! its 23rd today and I still havnt got my handset back!! the Mi service center has already msged me on the 6th that the handset is ready for dispatch but oneasist(no assistance at all!) has still not bothered to pick it up and the call center representatives are only beating about the bush!! I would rather go buy a new phone or get things done myself than suggest anybody about such frauds oneasist! thank you for the mental harassment u guys have cost! I have already called u a dozen times and the due date has so conveniently shifted from the 6th to 14th to 20th to 23rd and now 28th! why don't u just keep that phone as a new years gift! pathetic service!

HI,

I have submitted my MI Mobile for an repair since i have taken insurance with Oneassist and My Claim ID: 1582324 in Oct first but till the date so many stories and no one confirmed about my mobile return date.
every time postponement if we wanted to escalate no one is availabel to speak which is very bad.
I am thinking it is Government Forum to control this kind of bogus companies i have submited my previous complaint previously but there is no response again i am submitting with hope of concerned department act on this bogus Company.
Consumer is god in the books but in practical life Consumer is one who is slave for these un ethical and un standard companies.
My request is atleast handover my handset or provide resolution immediatly.

Thanks,
Anjan

Customer name
Pathan imrankhan
Address for correspondence*?
Limdi chowk, pathan wada, bakrol,
State*
Gujarat
City*
Anand
Pincode*
388120
Date of birth
01/08/1983
Mobile no.
[protected]
Alternate contact no.?
[protected]
Email-id*
[protected]@gmail.com
Occupation
Service

Make*?
Xiaomi
Model*?
Redmi note3 16gb sil
Purchase invoice no.?
[protected]
Handset purchase date
01/04/2016
Purchase invoice value
9999.0
Handset imei/serial no.
[protected]

Date of damage*
14/11/2016
Time of damage*
08:30 am
Type of damage*?
Physical damage
Place of damage*
On road — balasinor
Detailed description of incident*?
Mai balasinor service karta hu. subah mai apni duty par anand vakil, di. anand gujarat mai ja raha tha tab accidentally mera mobile hand se for gaya aur physically damaged ho gaya usme touch paid crack higayi hai aur mic mai fault ho gaya hai. mic ki vajah se phone mai sunai nahi deta. mai ne one assist ka insurance may 2016 mai ahemdabad bapunagar se liya tha
Is your device switched on?
No
Which part of your device is damaged?
Touch screen
Is your device's touchscreen working?
Yes

For an accidental or liquid damage claim, the following documents are required:

4 clear pictures of the damaged device as mentioned below:
Image of device's back panel - imei number should be visible if imei is printed on back panel
Image of damaged part of device
Image of the device with imei number displayed on the screen (to display imei on screen, press *#06#) - kindly do not upload the screenshot
Image of the sim tray or the device after removing the battery - imei number should be visible
Purchase invoice: duly signed & stamped by retailer - sign & stamp not required if device was purchased online (additional fee would be levied if purchase invoice is not submitted)
Government-issued id proof

Upload documents
Image of handset's back panel - imei number should be visible if imei is printed on back panel
Whatsapp image[protected] at 9.24.10 pm. jpeg
Government-issued id proof
Whatsapp image[protected] at 10.09.42 am. jpeg
Image of the handset with imei number displayed on the screen (to display imei on screen, press *#06#) - kindly do not upload the screenshot
Whatsapp image[protected] at 9.24.10 pm. jpeg
Purchase invoice: duly signed and stamped by retailer - sign & stamp not required if device was purchased online
Whatsapp image[protected] at 10.51.08 am. jpeg
Additional fee would be levied if purchase invoice is not submitted
Image of damaged part of handset
Whatsapp image[protected] at 9.24.35 pm (1). jpeg
Image of the sim tray or the device after removing the battery - imei number should be visible
Whatsapp image[protected] at 9.24.10 pm. jpeg

Service Request # 1666924.
First they delivered the phone without proper testing. It was delivered on 20th December and it was not in working condition.

I requested for my phone re-pickup on 22December. Its more than one month and I have not got a single update from OneAssist team. I have dropped 21 mails, more than 20 calls and even spoke to their 3 escalation managers, Dilshad, Vinod and Avinash. Their executive and managers all have single answer that 'your case is being escalated and you have to wait for 3-4 working days'. I asked them the reason for this much delay in pickup and they don't have any reason.

You guys are providing #### services and even a road side vendor is more responsible than your English speaking bunch of fools.

If you have any sense of responsibility, then don't provide the excuses and do your work responsibly.

Is there a single person in OneAssist who can work on this issue and try not to fool the customer?

Dear Sir/Madam,

Instead of apple warranty i have taken insurance from ONEASSIST for my iPhone. Unfortunately my device was broken and i was claiming for same. Now they said it was denied by insurance so please take the device back. Now my phone was useless and i already paid for insurance but its not helpful for me.

By the time of my device broken i'm out of location so i'm unable to inform on given time. And response also was not good and they said our manager will call you but no one called me still.

I request you to intervention on same and please do the needful to resolve my problem.

Device Details:

Service Request # 1728845
OneAssist Relationship Number : 1451656
OneAssist Membership ID : [protected]
iPhone 5s 16Gb IMEI:[protected]

Regards,
Guru Raj MC
[protected]
[protected]@gmail.com

Dear sir
My name is mayur soni.my service request no.is 1548882.my mobile no is [protected].I submitted my mobile on 12/09/16.I have completed all process of payment. Still they are changing my due date.I have also called mi India.they told me that my device is already repaired. Still one assist change my due date.I called many time but still I don't get any information about my mobile. I request u to give me my mobile early.
My mail I'd is [protected]@yahoo.com

Hi oneassist

My service request number :1652884

First of all, you need to change the name of the company, as per the name you guys do not follow work ethics, there is no assistance from you guys(oneAssist).

I'm submitting this with great disappointment and dissatisfaction from the services extended by you all. I am sorry to say but the system and services are in total mess as no update is available.

Every time I call the call centre the call is taken by Ms Lucy, Ms Prachi, Mr. Ganesh And Ms. Dilshad from the escalation desk, but they were all ready with the standard reply - kindly wait for next 3 working days. This 3 days period has been compounded to nearly 75 days, still there is no proper response from you guys.

My handset was collected by your team on 24th of Nov 2016 and since then I have been following up with your team but have assured to receive a response within 48 hrs or 72 hrs from the day the call had been made.

Initially nobody could figure out the claim status of my complain and then on 15th of Dec we came to know that the claim has been rejected in spite o[censored]s submitted all the possible details. Further, the explanation provided below for rejecting my claim is non-comprehensible to me as it has been vaguely worded to ensure Claim rejection.

As per the company policy we were not issued a Courtesy Mobile Phone, which on speaking to Ms. Savita 15th December, 2016 we were asked to collect the same from your office, where we were informed by an official that the company cannot issue the courtesy handset at that instant as the claim had been rejected.

Since then we are again following up with One Assist to get back our unrepaired handset but in vain till date.It's past a month!

I further request to share the contact details of Service Head or the CEO for me to do the needful, But, there was no response regarding the details!

My registered mobile no. is [protected], I ahve submitted my claim on 27th Dec 2016 to Oneassist, I received an update on 2nd Jan 2017 that my phone has been submitted to insurance company for approval. After which I haven't received any update I am frustrated with the response they provide, they say it is insurance companies fault but my point here is that the tie up is between you and insurance company if you cannot communicate effectively with them why are making the customer fall prey. This is total nuisance and fed up with the services, I even asked to return my device without repair but they say that too will take time. Phone is mine the subscription money paid is mine still they are making the situation very stressful for me.
If I donot get a solid update with a timeline as to when I will receive my phone I will sue this company to hell as I have faced a huge loss due to communication disruption.
I need my phone back ASAP.