OneAssist Consumer Solutions Complaints & Reviews

Customer name
Pathan imrankhan
Address for correspondence*?
Limdi chowk, pathan wada, bakrol,
State*
Gujarat
City*
Anand
Pincode*
388120
Date of birth
01/08/1983
Mobile no.
[protected]
Alternate contact no.?
[protected]
Email-id*
[protected]@gmail.com
Occupation
Service

Make*?
Xiaomibr...

Service Request # 1666924.
First they delivered the phone without proper testing. It was delivered on 20th December and it was not in working condition.

I requested for my phone re-pickup on 22December. Its more than one month and I have not got a single update from OneAssist team. I have dropped 21 mails, more than 20 calls and even spoke to their 3 escalation managers, Dilshad, Vinod and Avinash. Their executive and managers...

Dear Sir/Madam,

Instead of apple warranty i have taken insurance from ONEASSIST for my iPhone. Unfortunately my device was broken and i was claiming for same. Now they said it was denied by insurance so please take the device back. Now my phone was useless and i already paid for insurance but its not helpful for me.

By the time of my device broken i'm out of location so i'm unable to inform on given time. And...

Dear sir
My name is mayur soni.my service request no.is 1548882.my mobile no is [protected].I submitted my mobile on 12/09/16.I have completed all process of payment. Still they are changing my due date.I have also called mi India.they told me that my device is already repaired. Still one assist change my due date.I called many time but still I don't get any information about my mobile. I request u to give me my mobile early.
My...

Hi oneassist

My service request number :1652884

First of all, you need to change the name of the company, as per the name you guys do not follow work ethics, there is no assistance from you guys(oneAssist).

I'm submitting this with great disappointment and dissatisfaction from the services extended by you all. I am sorry to say but the system and services are in total mess as no update is available.br...

My registered mobile no. is [protected], I ahve submitted my claim on 27th Dec 2016 to Oneassist, I received an update on 2nd Jan 2017 that my phone has been submitted to insurance company for approval. After which I haven't received any update I am frustrated with the response they provide, they say it is insurance companies fault but my point here is that the tie up is between you and insurance company if you cannot communicate effectively...

Hi this is damodar i purchaged mi product via mi.com and also purchased mi protect which cover water and physical damage i day i got mobile damage and complaint to oneasrist team on 7nov 2016 they approved claim but still not made payment and also not providing old handset.

may times i called and email his ashish.[protected]@oneassist.in and [protected]@oneassist.in email id but they always replied they working its very disappointing to...

On 23/11/16 I got an e-mail that we have received your damaged device and signed documents and asked for my bank details along with my courier receipt so that they can refund my courier charges, on the very next day I have provided all the details they asked along with the courier receipt.I have paid the excess deductible amount on 1/12/16. On 20th of December 2016 I got a call from authorized service center that my handset is repaired but...

Hi oneassist
My name is Siva Prasad my membership id:[protected]
My relationship id:911912
My service request number :1599602
My mobile has been picked on 15th Oct 2016. I paid my excess amount on 24th November.i got a mail on 29th December saying that your mobile has been repaired any will deliver to very soon.actually my mobile should be delivered on 5th Jan 2017.im calling regularly to oneassist team they are...

Dear Sir,

In spite of my repeatedly informing through emails / telephonic with your company informing to stop your services and not to deduct any amount with my credit card account for New Wallet Assist Power Single plan which was to be end by 10.01.2017.

Further, over phone i had few queries with the company and the same has not been cleared by the phone officer and One Assist has debited my Credit Card...

Hello

Unfortunately i bought your insurance for my MI Max Handset.

On 3rd January 2017 i got one mail on [protected]@gmail.com that within some days il get one link where i need to put money.Now today is 19th Jan 2017 still i haven't receive any link for uploading money also i called up 3rd time to your customer care executive for the same.On 1st call one useless and ediot lady was very arrogant n fool, she...

Dear Sir/Madam,
Sequential details as below-
Complaint No.- 1590872 Claim Request no.-970540 Date 05/10/2016.

i). Complaint logged on date - 05/10/2016.
ii). Handset picked-up on - 22/10/2016
iii). Handset received after repairing but its not repaired and not in working condition on - 02/12/2016
iv). Again complaint logged on - 03/12/2016
v). Many times call's on toll free no.[protected]br...

I raised a service request no. 1707348 on 18th December 2016 for repairing of screen of my mobile phone which was damaged to due to falling. A blue mark had appeared on screen due to falling. The device was picked up on 21st December and the repaired phone was delivered on 8th January 2017. Upon receiving the repaired phone, I noticed that the blue mark hadn't been fixed. Instead the motherboard was changed. I immediately called customer...

Dear Madam/Sir,
This is with reference to my claim request filed with (MI PROTECT)One Assist Insurance vide Service Request number 1527818 in filed in last week of July 2016.Claim is processed and service charge also paid by me immediately demanded by the service provider. As per their last service center mail received on Sat, Jan 14, 2017 at 4:13 PM, repair due date is on[protected]. I follow up the case continuously and the service...

My mi phone had accidental liquid damage and had submitted a claim under mi protect. But they replied saying insurance company had rejected. But I got the mail saying it's rejected on Dec third 2016. Till now I haven't received my handset back. Despite multiple mails they have not responded.
For more than two months they have kept my phone in third party hands without my consent. what is the guarantee for my handsets safety.i woul...

I had filed a claim 14th November for my MI Note 3 about touchscreen damage.
Claim number 1649204 was registered.

On 19th December, 2016, OneAssist informed that I will be getting my Handset by 3rd January 2017.

After all approvals on 29th December, 2016 I received the following mail from OneAssist.
"With reference to your Service Request number 1649204, we wish to inform you that your device has...

I have purchased 3 insurances from one assist. My registered mobile number is [protected]. I feel so bad about one assist services because at the time of sale purchase insurance you cant disclose conditions of claim. Now i generate a claim you says that Invoice is accepted only with stamp but insurance has approved on the same invoice without stamp. Now i uploaded invoice with stamp now you says discription apki samajh se bahar hai.
Happytoassist...

I have raise a ckaim on 16-Nov-2016 and submitted all documents and claims is approved.Also have paid the min. Amount till date I have not received my handset.Every time I call they said that your handset estimate repair date is 03-Jan-2017.However to date not received my handset.I do not trust your company now. Today I email to One assist and got reply that estimated date is 21-Jan-2017 don't know what they were till date. Customer repensitive...

I bought a mobile insurance for my LG Nexus 5x from one assist in March 2016 for 1 year. At the time of registration the company asked me for various details for verification and everything went okay without any issue.
Few weeks ago my phone undergo an accident. I raised a claim for my damage. Now they are claiming that I have to pay 1500 extra because my invoice ain't valid (as per them). This is the same invoice which I have them...

This is reference to my claim request for my MI 5 phone (Rs.25000) against service request No.1650770 dated 16-Nov-2016. It has been since 2 months on daily basis I am following up with OneAssist team through Email and customer care number but till date it has not been resolved.

I had purchased Insurance (MI protect) from MI (Xiaomi Website) considering its brand value but never thought I would be getting such worst service...