OneAssist Consumer Solutions Complaints & Reviews

I didn't apply for this service but Without my authorization debited 1799 rupees from my credit card. I was try to reach coustmer care, but they ware unable hear me. I thought it's problem of my phone, again I tried with another phone, I had the same experience. So first check your phones and your staff also. Whatever I need my money back in my card... I am waiting for the reply...

Dear sir,

reference to my claim number SR #1772735

i got a message that some docs are pending however i am not able to get whats the pendency. ?
Please let me know

SUBHASH KOCHAR Relationship No : 769946 and Membership Id: [protected]

I have also sent an email to [protected]@oneassist.in but no reply same with the number[protected] and [protected].

Further, as my membership is going to expired on 10-feb-2017, if things go like this i am not sure whether i will be get benefit of this membership.

Please reply
[protected]
[protected]

At the end of November 2016 i have given my mobile for service (Scree Display was damage). Still today is 08 Feb 2017 i didn't received my mobile. Many times i spoke to customer care people regarding feed back and sending mail for status of my mobile. Frankly speaking sorry to say they are acting like a deaf people in customer service no importance for customer complain. My mobile went for repairing twice in the authorize service center and they were keep telling me that it is in courier process and will get my mobile within 3-4 days.

But after 6th day when is still didn't get my mobile is spoke to customer people and they keep saying it will take little time delivery process. I was continuously calling to customer people 2-3 days then i came to know that it went to authorize service center again and they still don't know the reason. What a pathetic service.

Again they told me that from authorize center they will get mobile on 30th of January and now they are telling that it will get on 17th of February. A senior customer executive name Uzefa, When i spoke to him and told him about their disgusting commitments and services and regarding not getting any calls and mail or feedback then he promise me that within 2 days he will definitely find out the issue and will call back and guess what after 2 days no call...Seriously are they running some kind of business or running a Playschool. I think Playschool is much discipline and proper than this...

I don't know what to say because i am totally frustrated and no hope from these people.Just hoping to get my mobile in proper condition.

Samir Jeerankalgi.

contact [protected]

I am Barun Kanthal, I have a hdfc bank credit card. One year ago one assist call me and card protiction servicr active for one year. This time told me that after one year call me for this service continues or not. but without information me that service renual and rs 1799 debit from my card. i call three times to be deactive for this service and my balance refund. one assist told me this service deactive and rs 1799 balance refund my account within 48 hr, but one assist do not deactive service & cash back.

Delay in commitments
Dear Concern,
Unfortunately I have purchased 3 Insurances from One Assist, that was my big mistake. Now I claimed for my handset repair, I am facing some following problems :-
1. I claimed, they approved my claim around 1 full month after so many calls in customer care.
2. I already requested so many times for temporary handset at the time of pick my damaged handset from one Assist, because this condition offered by One Assist.
3. Now I received last mail from one assist.
OneAssist [protected]@oneassist.in via m.newsletter.oneassistinfo.in
Jan 21

to me
OneAssist
Dear Rohit nagar

With reference to your Service Request number 1710260, we had submitted your damaged handset at an authorized service center and have received the repair estimate for an amount of Rs. 9672.0.

We are submitting your documents along with the repair estimate to the insurance company for approval. Once we receive the decision, we will inform you accordingly on your registered email ID.

For any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected].

Warm Regards,

Team OneAssist
4. No update iske baad se.
5. They said at the time of giving insurance that Sir your mobile will be delivered with in 10-15 days after receive from your side, Now customer care says insurance company taking more 10 days, , after almost a month.
6. Customer care doesn't satisfy me.
7. No time commitment, So many differences after purchase insurance.

My Device Claim – Service Request # 1710260

Rohit Nagar
+91-[protected]

This is my one assists number 688251

Mobile number [protected]

Registered email I'd [protected]@gmail.com

3 month has been passed still I m not recived my mobile without internet is like without breath

My mother is day night shouting me where is the mobile ...

She is thinking that I had sale to someone or lost

I had explained that mobile insurance company is not giving me my mobile

I told my mother don't harrassed me otherwise I will die or do suicide

Becuse totally I m frustrated from everyone

Plz give me within 2 days or give me atleast reply

Because after that I will not get my mobile I m sucide my self and put note of oneassit is responsible for all

Becuse my elder brother he is in Media he will blastoy one assits

And I m appealing my complaint to consumer department of all forum and grahakseva and Consumer court against one assist

Plz call me don't cross my limit ...

Plz call me on my number [protected]

Service Request number 1610545.
My MI5 phone i have sent to one assist on november 22nd for service. but untill today they dint return it back. when ever i call they keep on changing my due date and keep extending my due date. actually my phone is fully serviced and it is ready to despatch but one assist company dint pay the amount and keep on extending my due date.

This is the toll free number of one assist [protected]
mail id - [protected]@oneassist.in

Hello there

I Received SMS from KOTAK MAhendra BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 16.33hrs. 2 Feb 2017
Kotak Credit Card No.xx7900
OneAssist Relationship Number : 1677121

Membership Id: [protected] and Relationship No : 906517. I brought an oneassist Mobile device protection plan for my Redmi note 3. And my mobile screen got damaged and I have rasied the claim.The Service Request number 1716072 and i was asked to pay 344 rupees as my claim is accepted on 10 January 2017. On 13 jan 2017 there was a message that my phone is repaired and mobile will be dispatched soon. On 23 Jan i receive a message saying that my mobile is delivered. But I still didnt receive my repaired mobile. So i raised mailed them on 23rd jan. I recieced a message that the complaint is forwarded to the team. Still now on 4 th Feb, I didn't receive a reply. I have contacted them on their customer care number on 23 rd Jan, they replied wait for 48 hour, we will get back to you. I called them on 27 jan and the reply was same, not a single wording has changed. Again I called them on 4 th Feb and asked them to provide thr courier number through which they have sent me product. And the fail to provide and I asked for the banglore hub which received my repaired product and again they refuse give the details. I dont know know what kind of customer care they manage and what kind support they provide to customer. And I totally feel cheated. I would recommend this product to others.

I had given my phone for repair to One Assist on November 2016. Every time when I call customer support I am hearing same reasons " Documents were submitted by team and Insurance company's approval is pending. Insurance has to be approved in 10 working days and this has been escalated " but still there were no answers from the team, after 2 months the insurance got approved and my phone was submitted to authorized service center as per the representative They gave a deadline of 31st January 2017 and now to 17th February 2017. Whenever, I call up the One Assist customer care, they tell me to just wait for the phone and keep extending deadlines, I had even escalated the issue but the they are not willing to solve the problem.
Kindly Request you to look into this matter.

Vivek Bhalla
[protected]

Complen
Document aapke office me 13.01.2017 ko hi phuc gye sb fir bi claim nhi rho ho
yha pe bi jut bol rhe ho aap log
kud ke head office me to check kro phle ya yuhi jut bolte ho hmesa

mera non servise aria hone ki vjh se mobile mene insurance company ke approval ke bad servise center pe tik krva liya h or mene 5300 rs de diye h
plz muje mere claim ke 5300rs jldi refund de
me mail ke sat servise center ka bill or cancel check bej diya or vo 24.12.2016 ko aapko mil gya fir bi aapke yha se bola jata h ki abi hme nhi mila jbki me confrm kr cuka hu isko
19.122016 ko bola ta kiclaim ke pesa 7 day mere ac me dal denge pr nhi aaya fir bola 2 din me fir bi nhi aaya abi bi pesa dene ki niyat h kya
roj nye bhane kyu bna rhe ho
aapko claim ka pesa nhi dena ho to saf mana kro
jut kya bol rhe ho
ab to de do mere claim ka pesa aaj 3 mhine se jyada ho gya
plz jldi refund kre
mera relationship no 1286181
Ajay Kumar
[protected]

I had given my phone for repair to One Assist on 5th December 2016. They said they have given it to the authorized service center which started repairing the phone on 21st December. They gave a deadline of 18th January 2017 and then further extended it to 30th January 2017 and now to 17th February 2017. They have not even provided with a backup handset as promised while buying the insurance. Whenever, I call up the One Assist customer care, they tell me to just wait for the phone and keep extending deadlines. It's been over two months now and they are telling me to wait for a month more. Kindly request you to look into this matter.

OneAssist SR 1722207

I have not got back my handset(iphone 6) which i submitted to One Assist on 6th Jan . No updates from One Assist.

Every time when I call customer support I am hearing same reasons " Documents were submitted by team on Jan 11th and Insurance company's approval is pending. Insurance has to be approved in 10 working days and this has been escalated ".

Support team has escalated this only after my calls on regular status tracking. No formal procedures followed . Only after customer frustration the escalation starts . May be this could be OneAssist escalation procedure

Support team is not able to say to whom this was escalated and what was the actions taken on it . Every time they say you would get a call by end of day gathering all required details . So far i have not heard anything from them.

Writing Mails to HappytoAssist is really waste of time. They are least bothered about customer mails . No replies from them.

Really worst service is being offered from One Assist .

-- Subash

I have activated with one assist plan without my permission and I asked for cancellation, but I didn't get any response.after that again today I received mail that it will renewal again.
I don't want to be activated and please deactivate my one assist plan.

How a plan can be activated without the customer confirmation.

Again for renewal i got a message and it was that will be activated in 1 week.

My I'd i got in my ph is

SR[protected]

I was tried too many days about my claim. My claim updated in 10th nov'16, i was provided all details to one assist. Now Feb 2nd. Still the problem is not solved. i was waiting too many days about this issue. But they simply telling just wait for two working days, three working. How many working days am waiting. i really frustrated by the team. i worried about my mobile claim .
The service request no is 1642719
My membership no : [protected]

I send my mobile for repair to xiomi india under mi protect . but till now i do not receive my mobile . they mail me that my mobile has repaire on 30 december but they do not deliver my mobile . when i call them again and again they say that they not received my mobile from mi service centre but when i called the mi consumer form then they told me that my mobile have repaired in december and have send to one assist in december but according to one assist they have not receive my mobile . when i ask them why you mailed me at 30 december then they do not not replied me and say me to mail on their email . i send many mail on their email [protected]@mail.oneassist.in but till now they not replied me i send mail at 3 jan, 5 jan 23 jan 24 jan but they not replied any time . when i ask their customer support then they say that they did not about it . i have lost my most money and time on computer cafe due to lake of my mobile and i do not pay to any one online.

One assist is one of the worst insurance company..I submitted my claim on Nov 8 and it is still waiting for insurance approval. Whenever I call their customer care they said they will escalate and give a ticket number and will tell that it will be solved within 3 working days nothing happens .
They will not answer your queries
They will not reply to your emails
Only answer you will get is that it is escalated .

I even once spoke to a Escalation Manager Sohela. she promised issue will be resolved within 3 working days nothing happened.

They are yet to provide a compensatory handset as well. They closed my compensatory handset case as unresolved.

Dont buy their insurance.. Instead you can opt for some other insurance company

Hi Team,

My iphon6 is insured with one assist they replaced my handset and after 6nmonth they provide me my replacement letter which is not having my signature in customer signature panel

another thing when they sold me the insurance they said its having mutiple claim facility now they are saying they have changed the policy my policy is lapsed since i claimed once were as in my one assist login I see my insurance is valid till June 2017.

Please help and kindly take some hard step against this company they made me struggle for my replacement letter .. I have mails and followups as a proof if you want kindly help me on this

I have given my mobile for physical damage in Jan 2016

One assist charged me extra 300 rs in some days but never returned my mobile back.Their customer service agents dont have any clue about the phone, all they say is to
call after 24 hour to keep you on hold.Worst insurance provider and biggest cheaters.They are running fraud company in broad daylight.I have not received my mobile phone in last one year.

Membership no - 442689

Don't say Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected].

Because, I written lot of mails and calls. If not possible will see you in court, Before that please answer below questions.

What is the name of insurance company ( As per registered in IRDA)?

When my mobile given to Service center ? Please provide the details (Bills or vouchers from the service center).

Where my mobile given for repair (On which service center) ? Please provide the details (Bills or vouchers from the service center).

My phone had got stolen in Sep for which i had insurance with one assist. i logded claim in Oct and claim was finalised in oct end. same was confirmed by the call centre executives. but i am yet to receive the amount due to me from insurance company and the company has been using this money illegally and not giving me my money despite several reminders. I am forced to use this medium despite several calls, emails and reminders. I urged them to also provide interest on the same and urged them to release my money but no avail.