OneAssist Consumer Solutions Complaints & Reviews

Dear Sir,

I have taken unfortunately MI Protect insurance from Oneassist while I am purchasing online MI phone from MI site.
I have a logged complaint and handover my mobile on September month end there is no valid response till date except we are processing ASAP.

Even there is no escalation process as well and we have to listen them and wait until they give us mobile.
Even I have requested...

Hello OneAssist,

OneAssist delivery person has come today (6th Dec'2016) around 3.30PM to deliver my personal handset. But handset was not in proper condition with rear camera. Glass on Camera was not available. This is 2nd time you people tried to deliver the handset in broken condition. And you people have taken more than 2months for this.

I have some questions for you. If sim card slot was not working properly,...

My claim id is 1606124. This claim was raised on 17th Oct and on 19th they collected my phone. As per process they should accept or reject claim in a week but after repeated follow up with call center around 12th of Nov they told your claim got rejected and said you will get your handset in 7 days, but still they haven't given it. I got a call from service center, saying my phone is ready to pickup when I reached service center they verified...

I lodge a complaint and my Service Request number is 1618018 . First of all they took forever to repair my phone. I received a call from service center that my mobile has been repaired so i called the Oneassist and they said people are getting fake call about there handset being repaired.

They directly were blaming the company which is Xiaomi to make fake calls.

I received my mobile after all and what i found...

Dear Concern,

I bought a Phone(MI 5) online from Mi website on 18th may 2016 at that time only I have opted for an insurance (Mi Protect) from One Assist.

After some time I am unable to switch on the phone so I visited MI store they said it is due to water logging but don't worry you have opted for insurance Pl take to one assist they will resolve it free of cost.

So I had a word with them they...

Unfortunately my mobile phone got damaged. I thought, insurance company (One Assist) can help me in getting my device repaired as I have paid for that to One Assist. After the pick up (25th Sep, 2016) and receiving some excess amount (very nominal), they provided me the due date as 27th Nov, 2016. Till now (5th Dec, 2016) I haven't received my mobile. Contacted their escalations manager on 2nd Dec, 2016, and assured me that at any cost they...

I have raised a Cancellation request for this policy on 18th November 2016 as the renewal date was 3rd of December. It has been advised that I will get a call for confirmation in 48 hours, but that didn't happen. Later i called them again on 28th November they said the request is already raised and you will getting the call soon. I made one more call on 2nd December asking them to action the request, they said we will raise one more...

Dear sir
this is Mr.Janak from surat city i have complain against One assist Company.
i have purchase mobile insurance from this company for my iphone. and i have hand over my damage mobile on 4th nov. it take almost one month and still there is no feedback when can i get back my handset. and they are still not able to reply me final date of get back my mobile. just always say keep wait.
pls help me to get my mobile...

I had taken a insurance claim from One assist. My phone got damaged and so I had filed a service request with them. The initial repairs took approximately 1.5-2 months thanx to lame service centre of Xiaomi and senseless procedures of one assist. And to my surprise what I got was a handest with damaged screen. Wow can you imagine how efficient they are in satisfying there customers. So but obvious i again called one assist for repick up of...

I don't want your service here after. just cancel it. my mobile no is [protected]. I forgot the oneassit ID.one day they called me and said we are from AXIS bank .we are providing security for your credit and debit cards, pan and other security services. and they asked last 3 number of the debit card. i am not interested in this type services. moreover they encourage unauthorized card charges.i am very much frustrated about this issue. i worked...

Sir,
I bought kindle and one assist from amazon on 4th Sept., 2016. Due to chinesse language I am not able to use kindle and I am also not able to activate the one assist software. Temporarily I lost interest due to language problem. I also do not know that I should activate the one assist within a month. Now on trying to activate the same it says I have to contact you and hence this email to you. Kindly advice me how to use the software...

This is to bring into your notice that even after 5 weeks 6 days, I have not received my handset after repair. In fact 2 days back I got an intimation from your customer care number [protected], that I shall receive it by 17th Nov, but to my shock, there is no update available with the customer care as of today. During the same call, I was asked to wait for 24- 48 hours for the update, which is no more possible for me.

At the...

-my name ashish jain ([protected])
-bought mi protect along with mi note3.
-mobile got damaged in sept-2016.
-oneassist collected it on 16-sept
-since 3 months they are prolonging delivery date
-when contacted on estimated date they provide new date.
-several times happened.
-these people are cheating and harassing.
-last date was 28-nov. Now 10-dec....

I have claimed my xiomi mi4i mobile liquid damage insurance on july, 2016 through oneassist india. But after many days they are not responding to my claim and every time they just tell me that your claim is under process. So after all, i cancelled my request and close that claim without repair of my handset on 27 sep 2016. But whenever i call to oneassist customer care they ask me that we are tracking your handset and we will update you soon....

This company is a fraud. People here dont know whats happening in company. i have not got stand by handset even after 20days working days and i have not got any detail by company about my mobile. every time i call their customer either they disconnect the call or they will not have information about the product. i had complained to the company on 4th of nov and i had request for stand by handset but this careless company has still not given...

Hi,

I was noticed that my handset has been delivered to me on 19th october'2016. But i have not collected the handset as my handset given to me was broken on backside of the panel (Back panel was not my own handset panel, it was changed). I contacted one assist and updated the same to them, one assist has taken the handset back and was assured to deliver the handset in a couple of days changing the back panel of handset. I...

Phone was collected 2 months ago. they took a month to fix it. now after phone repaired on 8th November they are not returning it back. i am calling them daily and geting same reply we will get back to you within 24- 48 hours but no one calls back ever.. since last 19 days same story. please help.

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8th November
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Hi. There. My registered email i'd is ajaysaini.[protected]@yahoo.com. Phone no [protected]. It been a 6 months after repeated phone and email. My phone pick up is still pending... Now as per instructions given by customer care.. I am sending you details of estimation cost done mi centre at new delhi... Afteer sending all details my phone is still pending. I have not recieved myclaims

Please fast forward my case and approve my phone...

This is with reference to your claim request filed with us vide Service Request number 1547699

I have been calling one assist almost everyday but no response from them.
No update where my phone is when I will get it back.
I have mailed at happytoassist several times but no action has been taken so far.

I am literally fed up with your service but sill I am writing here hoping will receive some response.br...

Its shameful from your end of not keeping upto your word, I was told that my phone will be repaired if i take the insurance of oneassist, forget repairing the phone, i was fooled by you guys and my phone was not repaired and was told that the phone will be sent back within 7-10 working days.
It has been over one month the unrepaired phone has been not sent back, now that you guys have succesfully fooled me i will definately bring...