OYO Rooms Complaints & Reviews

I booked Baga Resort Dezy in Goa and after reaching there found there is no property at the location or anywhere nearby, after calling customer care they could not contact the property and did not give me the no either, after making several calls i got the refund initiated and got on Rs. 4275 but i paid Rs. 12854. I had to wait for 2 hours on the road with my family to find another place. OYO is a fraud company they are cheating people like me and putting us thro so much of hardships. I will take legal action and claim for compensation for the mental trauma me and my family went thro after driving 650 kms from Bangalore. How can they take booking and payment when they haven't checked the Physical presence of the property. The customer care no is so diffcult to get thro. This is a FRAUD COMPANY

My money debited from mobikwik wallet, but hotel not confirmed. No one answering my question in customer service. Immediate refund required.

I am very disappointed to say that Oyo Rooms is highly unprofessional and unreliable. Recently I and my friends had booked 4 rooms in 11903 Jumbo Stay, Kolkata with booking ID GLZ26249 for one night. On the date of booking, early morning there was a mail informing me that our booking had been cancelled. An amount of Rs. 4145/- was deducted as cancellation charge. As we were stranded in a city with no place to go to and with different states having different covid norms/restrictions, we were utterly helpless. With no other solution in sight, we tried to get in touch with Oyo´s Customer Support Team. But every time we called them, they kept diverting us to the Service Team. The Service Team patiently heard us out and informed us that the cancellation was done by us. They assured us that they will do their due deligence to find out if there is a genuine technical error that caused the cancellation and that they would call us back. But they never bothered to call us back, let alone resolve our issue. This entire drama must have played out more than 50 times in the past 36 hours.
What is unfortunate is that just because we made the payment upon booking without even once doubting the credibility of the OYO portal, the Oyo team in cohorts with the hotel management duped us of Rs. 4145/-, which is more than 95% of the total amount we spent on booking. The Oyo team did not bother to help us out despite knowing none of it was our fault becase they are unprofessional and do not care about their clients/customers. This experience caused me and my friends a lot of hassle and made us realize that perhaps a Non- India alternative like Airbnb would have been both professional and reliable. Platforms like OYO are there only to dupe the people of our country. As a saving grace in delivering the only service Oyo promises to its clients/customers, the least that Oyo could do is accept their mistake and refund the amount. If they do so, it will reflect their work ethics and motivation to better serve their customers. However, if they continue to ignore us this way, it will only prove to us and the world that they are desperate to make money and in the process, they promise one thing to their customers but show the sad excuse of a technical problem and dupe the customers of their money. Therefore, it is a highly unreliable portal that believes in profiteering by first exacting payments from trusting clients and then putting them in helpless situations without even attempting a cross-check from their end to validate whether the clients' complaints are genuine or not.

I booked an oyo hotel O 81367 Hotel Fortune with the oyo id YLVX7182 on 2nd October 2021 and made an advance payment of Rs.1596 from my phonepe number [protected](SBI account).Once I reach the hotel, manager denied check in on the ground that their contract with Oyo has been finished, they no longer allow booking from Oyo.Therefore I request Oyo to cancel my booking and start the refund process. They did that on the same day but even after almost a month I haven't received the refund amount. I contact Oyo but they are not responding. I Went to the concerned bank with the bank reference number, bank said they have initiated refund process but biller jas not started the process. I again approach Oyo but this time they dont address my issue and not receive the call.
Kindly take this matter seriously

Please find booking details
booking ID - ITBF9178.
date - 1.11.2021
hotel name - OYO 76253 P crown hotel(Nagpur)
Description - the room provided (number 101) was totally different than the picture displayed in OYO application. Room was very small, dirty bed sheets, no wifi, no hotwater. in toilet, there were potty stains, and it was not cleaned and unbearable smelly. when raised issue to reception person he said we cant provide good rooms at offer price, if want need to pay extra 1200rupee. he even said, amongst all the money OYO will keep 50% we are not getting anything. from next time come directly so will get good room at discount. because of no option stayed with the booking but because of very dirty room and bathroom smell left the room in 4hours.
after checkout given bad rating to Hotel and got immediately a threatening call from hotel for not giving good rating(reception person name - abhishek) having recording as well as call history too.

Amount of 1073 has been debited from my account but not book OYO rooms. Bank Transaction ID is [protected]
Do consider it.

I am living In a oyo room, my booking id is QDSM0238, Receptionist denied giving Invoice and said you will get it in oyo application, but it is not in application.

Dear OYO,
I had recently tried to book a hotel room in oyo That is on 30th around 01:19 Pm Yesterday of this month in Secunderabad for my 1day visit for that the app shows me to pay Rs.337 now and the rest of the amount will have to be paid at the time of checkin. I Followed the instructions shown and do a transaction of stipulated amount for getting room confirmation I've done this via. phonepe one of the payment mediums listed on oyo application. unfortunately my payment falls under Pending but amount from my account has been debited i don't understand with whom i have to interact with regarding the issue, I tried to get a help from oyo help through the app but it Asking for booking id but i didn't recieved any such messages
maybe because of pending transaction from either of you. I immediately contact the phonepe customer service to abort the transaction they said that they don't have any rights to abort a transaction once the secret pin has entered and i also recieved the same Response from my Banking excutive as it was a third-party application we do nothing you interact with them only for proper resolution. Today i Called to oyo and the respective hotel executives both of you were not responding fairly simply tells me to wait for a minute and disconnecting my call is this what we expects from such a platform like you it's not about the money we lost its about the time and situations we loose because of such filthy incidents I'm attaching the screenshots of my bank and phonepe pending statements. Please Do consider my Sincere Request and Respond soon.

Thankyou.

Hi Team,

I have booked a hotel through Oyo App on 30th October 2021. The payment is successful and the amount got deducted from the PhonePe app. However, no booking id is created in Oyo App.

The PhonePe team has confirmed that the payment is successful to the merchant's bank amount.

Requesting you to look into the issue and refund the debited amount.

Thank you.

I had booked a stay in oyo hotel in chennai for 11 days and the oyo app showed complimentary breakfast. When I reached the hotel, then they told there’s no complimentary breakfast. I immediately called the oyo customer care and then he talked to the property manager and then said as the commitment is not honoured, they’ll refund me 100 rs per day for my entire day and I need to contact the customer support after checkout. Today when I called customer support for refund then they’re denying the claim and saying it can’t be done despite their earlier assurance that it will be.

This is regarding - KEMC9156
I have reserved 2 rooms for date 15/Oct/2021 to 16/Oct/2021 at property OYO 46346 Kowsika Residency, Pondicherry by making the whole payment of 3433/- in advance(neft) via OYO mobile app.

While I was on my way to check-in to the property, I received a call from OYO([protected] at 15/Oct 6.42PM) informing that due to unavoidable circumstances, OYO is changing my booking KEMC9156 to another hotel for which I'll be confirmed with the changed details shortly. I awaited more than 2 hours to receive any confirmations, tried calling OYO customer helpdesk numbers several times but of no help. Wherein booked status in my OYO Mobile app got changed to Canceled by its own & surprisingly the property details also got changed by its own (OYO 46346 to 79867).

That day I have my family with 5 members (including 1 female senior citizen, 2 female, 1 kid & myself) traveled to Pondicherry by Taxi from Chennai by doing an advanced confirmed booking of 2 rooms through OYO. It was really very unfortunate and scary situation happened with me/family when OYO canceled my booking at the moment while we were about to reach the property to check-in, in a new place where you don’t know anyone, not familiar with the local language, in the rainy late evening (~9pm). On top of it, when we tried to reach OYO customer care to express the difficulties neither the customer support executives bothered to listen/resolve nor they redirected the call to the right department. They kept on providing [protected] number to contact, whereas the ivr options of this number kept on redirecting the calls to either same room booking/cancel support or automated refund status message & our call went on same cycle but no right support/help we got at the ever needy situation where OYO has taken the full payment.
It was a horrible night for my family and we encountered many troubles due to OYO's mismanagement.

After that, I have made other arrangements than OYO facilities to make my stay at Pondicherry for the same days.

Now when I'm trying to connect to the customer care ([protected]), the IVR gives options for refund assistance but when pressing the asked keys it repeats the previous menu and went into a never ending cycle. The only option works is Reservation desk. Now when trying to reach OYO’s Help Assistance through Mobile app or web by giving all booking details, there also some automated response comes like – ‘Hi! Welcome to OYO. My name is, I would be happy to assist you with your query.’ When I put my refund query then I receive response like ‘Please stay online, I am working on your concern. Kindly give me 5-6 minutes. Please do not press back button on your device to serve you better.’ After this no response until 20 mins and disconnects.

Until now, I could not connect OYO’s Refund Desk for my booking.
Its been 14 days now but there are no refunds happened to my bank account. I would like to know, when my refund will done from OYO.

I had made a booking ID GEP07846,
But due to some error i selected 27/10/2021 (current day) instead of 28/10/2021 (day i wanted to check in)

I had made book on[protected]:47:48

Instantly tried calling the hotel option, no one answered, all the representative of OYO denied the refund.

I would like to get my refund back.

After trying modifying instantly there was an error.

Spoke to the Oyo representative for almost half an hour straight and no positive response.

I booked OYO 81027 from 15 Oct to 18 Oct 2021 (Paid total 2463 : 1963Rs + 500 Oyo money) - Booking ID : MOI14161. On 13th Oct Oyo changed my hotel to OYO Flagship 44105 without my consent. I cancelled the booking because new hotel was not suitable for us, I got Oyo's confirmation mail about the cancellation that 1963Rs will be refunded within 7-14 days and 500 oyo money will be credited in oyo wallet. Its been more than 14 days, only oyo moneay has been credited and amount of 1963Rs is still pending. Nobody from cutomer care [protected] number is picking complain call,[protected] cutomer care refusing to take complains.
Request your kind support to get the refund amount.

Initially, I had booked the hotel room for only 2 days and thought to go with early check-in at 6 am and I am fine with a 30% charge. As I check with the manager, he refused to provide early check-in. So I left with no choice and canceled the two days booking and booked the hotel for 3 days. If I can book for 3days, then why it is not possible for early check-in. It is clear that Hotel Management is pushed me to book for 3 days. I have raised several tickets, but still Oyo is not resolved and I feel Oyo is encouraging this behavior. Take strict action against hotel management or refund 70% of the money for booking 3rd-day booking(30% standard charges for early check-in).
3 days Booking ID: Q34J0948
Ticket ID: [protected] and [protected]

Today I was booking a room at Oyo Townhouse 433 JPS.I chose the option pay Rs274 and rest later.I paid an amount of Rs274 using UPI transaction.The transaction ID is T2110270004186558842899 .The amount is deducted but in the app it showed an error of authentication failed and booking is also not completed.
I request you for a complete refund asap.

My booking id is QB7E2104 . On 24/10/21 . I have talked with one of customer care executive to change some details in my booking. He was talking with me so rudely this is not a time to call. You need to call in the morning for your problem. After that he cut my call without solving my query . By hearing such words from agent I have to cancel my booking for hotel raj residency B katra. Kindly take a strict action against agent. I hope I will get my refund asap

I booked six days for hotel rooms but hotel manager not allowed one day more and remaining 5 days i book another hotel oyo customer care already i registered my complaint but they irritating and irresponsible answer gave and they cut my one day room rent commission for before checkout.but hotel manager kickoff me i am not before checkout hotel rooms.still 4 days amount not return

I cancelled my booking id: WWFO6792 in Prime Residency, Bhubneshwar, Odisha on 18/10/2021. I paid Rs.4617/- for this and is eligible for full refund. Reason of my cancellation was the remote location of my booked hotel. Now when I'm trying to connect to the refund desk, the executive keeps me waiting for 22minutes and then the call disconnects automatically. It has happened almost 7-8 times. Inspite of keeping patience for such long durations I never get any assurance of when my money will be refunded.
Also the IVR played on [protected] is really frustating and fails to connect to the refund desk, instead it connects my call to the reservation desk.
Kindly help me with the above problem so that I can get an early refund.
Thankyou.

Booking id_WWFO6792
Please refund the required amount within the time frame ASAP

I cancelled my booking on 29th August 2021. But haven't received my refund yet. I called customer service more than 20 times now, they either transfer me to another call or go silent and dont say anything and i have to try again and again. No one was able to solve my problem.