OYO Rooms Complaints & Reviews

I stayed 2 days via OYO, i am asking GST invoice but no response, i tried to reach customer care that people make me to wait 10 minutes but provided this number to call [protected] i called that also no response, chat option also not answering.
Booking id

KSZQ7142
LDOF0925

Hi,

I have made the payment to the Oyo room seems the amount is already deducted from my bank and also the booking has not happened.

Seems the booking was cancelled instead of confirming I was about to pay half the amount when I was about to check In at the hotel.

Also, Oyo is now telling me that there was no booking made and no amount was transferred I called several times and it says there is no booking in my name.

Also, the Oyo helpdesk agent was booking the hotel for oyo 78142 but the booking shows this for some other hotel.

So hoping oyo to refund the amount back to me.

Regards,
Arjun

My booking with OYO rooms was cancelled and booking amount was refunded without prior notification or justification.

Booking ID : CF0N2727

Booking dates : Dec 29- Dec 31
When contacted OYO support I did not get proper justificationa fn chat was ended without addressing my concern.

Why should I pay more to book when I had already done bookings.

I had booked a hotel via the OYO app and the details of the booking are being provided herein:-
Name of the hotel- Capital O Palette, Royal Haveli
Date of booking- 12th October 2021
Number of rooms and guests- 2 rooms 4 guests
Check in date- 27th November 2021
Check out date- 29th November 2021
Since the date of the booking no communication was made to me regarding the new changes which I am being forced to accept that is the denial of entry in the hotel on the account that the prices of the hotel are higher than what was put up on the app. The hotel authorities nor the OYO rooms authorities communicated even a single message regarding the changes and I have already paid the total amount in full. I have my exams tomorrow and I am stuck in this bizarre situation and I'm at the suffering end due to lack of professionalism from authorities who are supposed to help me out.
Kindly help me out in this dire situation.

I booked a hotel on 23rd through Oyo app, and i paid the money via Phonepe, then money was deducted but booking id was not generated and when I'm calling oyo customer care, they are talking rudely and they are not letting me complete, they are saying talk to someone else, this was not expected from oyo, and it's been 3 days no one is able to tell me when I will receive my money

I didn't recieve refund on booking id DYSI5657 cancelled a month ago, after talking to the customer service, they don't respond,

Hi OYO,

Please go through the pain a customer is going through for his hard earned money.

There is a huge Loophole in your system in reference to my booking id (C9529360) .The incident happened with me on 25th November 2021 and booking was made by me on 25th of November 2021.I got a call from a person name Rahul Singh from Hotel Capital O 28224 Victoria Royal as per him he was so called owner of the hotel and I was asked to pay total amount else my booking would be cancelled. I have only paid 30% at the time of booking.

I was force to pay because the guy was saying my booking would get cancel in case if I wont pay the entire amount as he got bulk order and he will cancel the booking if he don't get the entire amount. In fear of cancellation I agreed to pay as he provided me upi id in name of OYO Rooms.

He gave me UPI ID named [protected]@upi which seemed genuine to me and he said this is Capital O 28224 Victoria Royal's UPI ID.

Still I called OYO to confirm shall I give the entire amount as the property is asking for and customer care agent on another side told me yes you can talk to the person (hotel) and do the payment.

I transferred five thousand at a go as per our discussion but he said the payment got stuck in UPI gateway and you need to transfer again as the difference amount would be refunded, I did the same.

Later on when I tried connecting the person his number was switched off and I was blocked on whats app, I directly called the customer support and nightmare started now .After doing multiple calls I was never transferred to grievance department and call was disconnected every time. At last I decided to file a complain in Consumer forum.

I want my money to be refunded as soon as possible because it is of you today I am caught into such a mess.

My booking details, personal information was leaked by someone among you and there is no one ready to resolve the matter now. Because of this my pocket is pinched and I have paid more than double amount for price of my rooms. One at the hotel and second to the OYO fraud Rahul Singh.

Kindly find the screenshot of the payment and what's app conversation and details of suspected fraud person bellow who got in touch.

Name-Rahul Singh
Contact Number-[protected]

Regards,
Nishant Kumar

This is in reference to my oyo booking id UVDX2546 and NVR57350. The property address is Royal inn and suites, Oyo code- 76612, wilson garden, Bangalore. The guest stayed happily and checked out on 25/11/2021. Now, I am asking the property manager to generate the payment bill for their stay, but he simply denying it by saying that the booking was done with an online app, we have no hand in bill generation or anything.
I am frustrated by this behaviour because at last payment receipt must be guranteed to the customer.
I will not blame only the owner, the oyo rooms app is the same malafide, their agent are denying to send me bill by saying that my email id is not registered with oyo application. But I did checked that email id is there in my oyo profile and was there before booking also.
Please look into this matter because payment invoice is the basic right of a customer.

I have paid an amount Rs.594 on 25th November 2021 through Google pay. The amount got deducted from my account but room is not booked and booking ID is also not generated.

I'm unable to reach their customer care. I would like to have my refund amount.

Attaching the screenshot of Gpay transaction details for your reference.

Thank You,
Mahesh
[protected]

Booking detail: Resource ID: R5H8752

List of the issues as below:
No water in the morning in the bathroom.
Unhygienic place
Bathroom is so dirty. Leaking water at multiple places.
Bed linen is in pathetic condition
No sambhar in Breakfast. "Sir adjust madi today". I told him to please cancel the breakfast and refund my money. The answer is "Did you pay me?"
No tea/coffee in Breakfast. It's chargeable basis. Which is the place in the world where tea and coffee is not part of the breakfast.

The hotel is attached to the OYO I booked the same but it's a really pathetic experience. If you tell me to stay for free I couldn't. It's the worst hotel I have seen in my life.

On a serious note, I need a complete refund of my money. It's not worth 1000/- also.

Created an album with images and video so you don't miss anything.
https://photos.app.goo.gl/eVD4zi9gzfLEpr8P7

It's very embarrassing to say that, my money was deducted twice for single booking id..
Even though i contacted the customer care twice, i have no hopes about my money..
My booking ID is COTL2528
Please refund my Money...

I have cancelled my booking on 25th October 2021 but still i have not recieved my refund amount after 1 month. I have contacted Oyo customer care lot of times but still not any positive result. Kindly check .

Booking ID : BXR27899

Sir, I bioked a room in oyo on 19 nov 21.my booking id is HCPB0231 in coolection O 22587 by your agent.I pay the advance amount.on the way of my hotel the hotel maneger called me and refused to allot room said that there are no room in hotel. And its the time around 2200hrs.i complained your care and my complained but no action taken till dt

Hello
I tried booking with Oyo my mobile number is [protected].
My money got deducted 4 times and I didn't get a booking. Please help me get refund for my money .
Total amount deducted 649+649+649+899 = 2846 rs.
Please help

On 23/11/2021 I made a payment of rs.2581 to Oyo Rooms against a booking. But when I checked in bookings section no such booking was shown.
Hence, I want a refund for the amount I paid.

Hello sir
It is very unfortunate that i have to wright to you.
This complaint is regarding my booking id #GN5A0307.
On 13th November night i tried booking oyo multiple times and was not able to get a room.
everytime the hotel denied checkin.
I was along with my female friend and it was a embarrassing experience for me.
The harassessment didn't stopped here. I am being denied my reimbursement for One of the hotel in which i did prepaid booking. I booked OYO townhouse 506 on 13 November night in Gurgaon, Haryana.
It was with my female friend and I was really concerned regarding her security. After booking the hotel, I called them multiple times but they didnt respond. I went to the location and couldn’t find the hotel . I called again but same got no response. Then I’d no other choice than to cancel as a female was there with me and the concern was her security.
Then i called multiple times to OYO executive but they are denying to refund my amount.
please look into the matter and atleast get my amount reimbursement.

I had made a prepaid booking but it was not reflected on the app...i need immediate refund.customer care is asking for booking ID since the payment was not reflected i didn't get any Booking ID

I'm waiting for refund from OYO. after submitting bank details they told me that amount will credit in bank account in 7-14 working days still I'm waiting for my refund. please find attached screenshots of official mail.

Booking ID- D7BT6006
The entire payment for the booking was done in advance. As soon as I was allotted a room, I found out it was in a filthy state, even the bed sheets were in a pathetic state with lot of marks, so I asked the hotel staff to change my room. But they didn’t have any other room available with them so I had to cancel my booking without checking in the hotel as directed by the hotel staff.

Kindly refund my entire booking amount because in the above stated case, the hotel management is at fault, not me. So I should not bear the expenses for the same. I even asked the hotel to provide a clean room or change the linen but I was denied for the same. I was deliberately asked by the hotel staff to cancel the booking as they were not able to resolve my issue. So I request you to kindly refund my amount at the earliest.

Dear Sir/Mam
This is to inform you that even after calling and informing the customer care, I have not received the refund for the advance amount I deposited on account of booking a room earlier on 16th Oct'21. Hotel was not as per the pictures and unprofessional in dealing.
Booking ID F6MX2321
Mobile No.-[protected]