OYO Rooms Complaints & Reviews

I have two booking ID's where the bookings were not accepted by the hotel staff so when I called customer care they tried to shift me but then coudnt so they promised me a refund of the payment I had made upon sharing my bank details to initiate the refund. I was promised a refund within 7-14 working days and today it has been 30 days. Contacting customer care is useless as they say they will check and put me on hold and disconnect. I have tried 11 times in a day and the same thing happens.
Booking ID's : L6TQ6088
M3HT5747
TICKET ID where refund was promised on email : [protected]
I am attaching the screenshots of the email I got, the number of times I tried to contact customer service as well. I will also file an official complaint with the district forum in case I do not get a resolution .

Sir as I booked a hotel two room when arrived at hotel to check in he just told me that we have no any room so when we raised are voice he told cancel your room and go away. We also lodge a complaint against owner on oyo service but they told us owner is giving you another room that was not liveable so we have left the room.
Oyo has provided only one booking id refund that is EM0R5240
But refund for Id QF4F0965 not given by OYO as owner told to OYO we stay at their hotel ROOM that was completely wrong.

Dear Sir,
I would to bring following facts for your consideration booking Oyo rooms.
I booked a room from OYO apps on dated 25.11.21 in Gwalior in M P
(check in 27.11.21 and check out 28.11.21).
I booked a room from OYO APPS and I was allotted rooms at Deep hotel in Gwalior.
When I reached Deep Hotel, They said they are not booking hotel
through OYO apps.
Then I approach OYO costumer care they directed me to hotel Green.
There also room was not booked for me. I was again contact to costumer
care they again asked to me to approach me hotel Kanchan Palaces.
After reaching Kanchan Palaces I was shocked there also no rooms was
booked for me.
I am Enclosing OYO apps and Whatsapps messages along with this mail.
I was put in to lot of trouble and mental agony all through process.
Hence finally no room booked my name any hotel.
I kindly request to your Refund my money Rs 999.00 to my account and
inform me on mail or whatsapps.
Thanking You,
Suresh Prakash Singh,
Mob . No. [protected]
details are given
Dear Customer, your booking ID E8CS4979 with OYO is confirmed.

Hotel name : SPOT ON 79492 Hotel Deep
Check-in : 27 Nov, 12:00 PM onwards
Check-out : 28 Nov till 11:00 AM
No. of rooms : 1 SPOT ON NON-AC Room
Number of guests : 2 guests
Address : Bhind Road, Gwalior, Gwalior Tahsil, Gwalior, Madhya Pradesh, 474001, India, Gwalior
Reception : [protected]
Map Link : https://bit.ly/37E0Agb

Check-in with OYO is now even more rewarding. You get assured rewards worth INR 1, 500 & a chance to win a Hyundai Creta Car!! Just claim your rewards by clicking here https://oyo.ac/8a1uETl before checkout.

We are looking forward to serving you with safe and sanitised stays!

Pay now using https://oyo.ac/gH8uEUy. Please note that OYO executives will never call you for payment collection.

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Stay safe folks!

Hey Suresh PRAKASHSINGH,
Your booking (booking ID: E8CS4979) is confirmed with us. We are eagerly waiting to host you. 🤩

Now staying with OYO is even more rewarding. Get *assured rewards worth INR 1, 500* and a chance to win the *mega prize of Hyundai Creta.* 🚗

Claim your rewards in just 3 steps:
Step 1: Book an OYO on the OYO app ✅
Step 2: Check-in & collect your room key
Step 3: Click the link below to claim your rewards before your checkout

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Exit
Chat with OYO
[protected]
Today
Hi SURESH,

Thanks for contacting OYO!

This is Yo! - OYO's real time assistant. I am here to answer your questions and get you to the right person in case I am unable to help.

6:50 pm
Your booking is CONFIRMED and here are your booking details
6:50 pm
SPOT ON 79492 Hotel Green
E8CS4979
Confirm Booking
Booked for SURESH

1 SPOT ON NON-AC Room, 2 Guests
Nov 27, 2021 - Nov 28, 2021
₹ 999.0
Completed
Call hotel
Get directions
Today
Is there anything I can help you with for your upcoming booking?
Chat with Yo!

My booking was canceled by the hotel right before check-in time on Nov 13, I had a call with customer care they told me it's not possible to do an immediate refund but I can reach out again after the expected checkout time is over, So I reached out to them on 15 Nov but they failed to create a ticket for the refund then I reached out again on 17 Nov.
Post that I tried to reach them again on the status of the refund and I was told they cannot do the refund as I did not contact them within 48 hours of checkout time. Even after telling them that I did contact them multiple times and I have screenshots of conversations.
They force disconnected the chat.

I booked an Oyo hotel using booking.com. I made a partial payment of 1307. Due to change of plans, I was not able to visit. And they charged me a cancellation charge. I claimed a refund from booking.com and I was told that they contacted Oyo and they accepted their mistake and I will be refunded since there was free cancelation. I talked to Oyo's customer service and they mailed me that the refund would be provided within 7-14 days. But I didn't receive it. So, I lodged a complaint again, and again I was mailed the same, that I would be refunded. Still didn't receive it, I lodged a complaint and I was told that I will not be refunded as per their policy. But I booked Oyo hotel via booking.com and I was eligible for the refund. After mailing me twice that I would be refunded. After a month they are saying that I won't. This is so wrong.

I stayed 2 days via OYO, i am asking GST invoice but no response, i tried to reach customer care that people make me to wait 10 minutes but provided this number to call [protected] i called that also no response, chat option also not answering.
Booking id

KSZQ7142
LDOF0925

Hi,

I have made the payment to the Oyo room seems the amount is already deducted from my bank and also the booking has not happened.

Seems the booking was cancelled instead of confirming I was about to pay half the amount when I was about to check In at the hotel.

Also, Oyo is now telling me that there was no booking made and no amount was transferred I called several times and it says there is no booking in my name.

Also, the Oyo helpdesk agent was booking the hotel for oyo 78142 but the booking shows this for some other hotel.

So hoping oyo to refund the amount back to me.

Regards,
Arjun

My booking with OYO rooms was cancelled and booking amount was refunded without prior notification or justification.

Booking ID : CF0N2727

Booking dates : Dec 29- Dec 31
When contacted OYO support I did not get proper justificationa fn chat was ended without addressing my concern.

Why should I pay more to book when I had already done bookings.

I had booked a hotel via the OYO app and the details of the booking are being provided herein:-
Name of the hotel- Capital O Palette, Royal Haveli
Date of booking- 12th October 2021
Number of rooms and guests- 2 rooms 4 guests
Check in date- 27th November 2021
Check out date- 29th November 2021
Since the date of the booking no communication was made to me regarding the new changes which I am being forced to accept that is the denial of entry in the hotel on the account that the prices of the hotel are higher than what was put up on the app. The hotel authorities nor the OYO rooms authorities communicated even a single message regarding the changes and I have already paid the total amount in full. I have my exams tomorrow and I am stuck in this bizarre situation and I'm at the suffering end due to lack of professionalism from authorities who are supposed to help me out.
Kindly help me out in this dire situation.

I booked a hotel on 23rd through Oyo app, and i paid the money via Phonepe, then money was deducted but booking id was not generated and when I'm calling oyo customer care, they are talking rudely and they are not letting me complete, they are saying talk to someone else, this was not expected from oyo, and it's been 3 days no one is able to tell me when I will receive my money

I didn't recieve refund on booking id DYSI5657 cancelled a month ago, after talking to the customer service, they don't respond,

Hi OYO,

Please go through the pain a customer is going through for his hard earned money.

There is a huge Loophole in your system in reference to my booking id (C9529360) .The incident happened with me on 25th November 2021 and booking was made by me on 25th of November 2021.I got a call from a person name Rahul Singh from Hotel Capital O 28224 Victoria Royal as per him he was so called owner of the hotel and I was asked to pay total amount else my booking would be cancelled. I have only paid 30% at the time of booking.

I was force to pay because the guy was saying my booking would get cancel in case if I wont pay the entire amount as he got bulk order and he will cancel the booking if he don't get the entire amount. In fear of cancellation I agreed to pay as he provided me upi id in name of OYO Rooms.

He gave me UPI ID named [protected]@upi which seemed genuine to me and he said this is Capital O 28224 Victoria Royal's UPI ID.

Still I called OYO to confirm shall I give the entire amount as the property is asking for and customer care agent on another side told me yes you can talk to the person (hotel) and do the payment.

I transferred five thousand at a go as per our discussion but he said the payment got stuck in UPI gateway and you need to transfer again as the difference amount would be refunded, I did the same.

Later on when I tried connecting the person his number was switched off and I was blocked on whats app, I directly called the customer support and nightmare started now .After doing multiple calls I was never transferred to grievance department and call was disconnected every time. At last I decided to file a complain in Consumer forum.

I want my money to be refunded as soon as possible because it is of you today I am caught into such a mess.

My booking details, personal information was leaked by someone among you and there is no one ready to resolve the matter now. Because of this my pocket is pinched and I have paid more than double amount for price of my rooms. One at the hotel and second to the OYO fraud Rahul Singh.

Kindly find the screenshot of the payment and what's app conversation and details of suspected fraud person bellow who got in touch.

Name-Rahul Singh
Contact Number-[protected]

Regards,
Nishant Kumar

This is in reference to my oyo booking id UVDX2546 and NVR57350. The property address is Royal inn and suites, Oyo code- 76612, wilson garden, Bangalore. The guest stayed happily and checked out on 25/11/2021. Now, I am asking the property manager to generate the payment bill for their stay, but he simply denying it by saying that the booking was done with an online app, we have no hand in bill generation or anything.
I am frustrated by this behaviour because at last payment receipt must be guranteed to the customer.
I will not blame only the owner, the oyo rooms app is the same malafide, their agent are denying to send me bill by saying that my email id is not registered with oyo application. But I did checked that email id is there in my oyo profile and was there before booking also.
Please look into this matter because payment invoice is the basic right of a customer.

I have paid an amount Rs.594 on 25th November 2021 through Google pay. The amount got deducted from my account but room is not booked and booking ID is also not generated.

I'm unable to reach their customer care. I would like to have my refund amount.

Attaching the screenshot of Gpay transaction details for your reference.

Thank You,
Mahesh
[protected]

Booking detail: Resource ID: R5H8752

List of the issues as below:
No water in the morning in the bathroom.
Unhygienic place
Bathroom is so dirty. Leaking water at multiple places.
Bed linen is in pathetic condition
No sambhar in Breakfast. "Sir adjust madi today". I told him to please cancel the breakfast and refund my money. The answer is "Did you pay me?"
No tea/coffee in Breakfast. It's chargeable basis. Which is the place in the world where tea and coffee is not part of the breakfast.

The hotel is attached to the OYO I booked the same but it's a really pathetic experience. If you tell me to stay for free I couldn't. It's the worst hotel I have seen in my life.

On a serious note, I need a complete refund of my money. It's not worth 1000/- also.

Created an album with images and video so you don't miss anything.
https://photos.app.goo.gl/eVD4zi9gzfLEpr8P7

It's very embarrassing to say that, my money was deducted twice for single booking id..
Even though i contacted the customer care twice, i have no hopes about my money..
My booking ID is COTL2528
Please refund my Money...

I have cancelled my booking on 25th October 2021 but still i have not recieved my refund amount after 1 month. I have contacted Oyo customer care lot of times but still not any positive result. Kindly check .

Booking ID : BXR27899

Sir, I bioked a room in oyo on 19 nov 21.my booking id is HCPB0231 in coolection O 22587 by your agent.I pay the advance amount.on the way of my hotel the hotel maneger called me and refused to allot room said that there are no room in hotel. And its the time around 2200hrs.i complained your care and my complained but no action taken till dt

Hello
I tried booking with Oyo my mobile number is [protected].
My money got deducted 4 times and I didn't get a booking. Please help me get refund for my money .
Total amount deducted 649+649+649+899 = 2846 rs.
Please help

On 23/11/2021 I made a payment of rs.2581 to Oyo Rooms against a booking. But when I checked in bookings section no such booking was shown.
Hence, I want a refund for the amount I paid.