OYO Rooms Complaints & Reviews

I made an online booking on 20nov21 for millennium hotel amritsar, the complete payment of rs 1375/- was done online, i received the confirmation email also, regarding the same, but wen I reached the hotel, they said Rs 613/- is the balance amount, u need to pay, before u check in, i tried oyorooms customer care, bt they didnt provide me with any solution.

I had booked a room through OYO as I was travelling to Delhi alone. When I arrived at the hotel at night I was told that they do not allow single ladies. So at 12 am I had to go and look for other rooms.

This was very unsafe and unethical. If there are any such restrictions then that should be mentioned in the app that says that they do not allow single women.

The service was very bad and the hotel staff were also rude. Even when I had called earlier the call was not getting connected to the hotel. Very poor service.

I have done booking from an OYO app on 22/11/2021. Money has been debited from my bank account but my booking didn't get confirmed. I tried to contact customer care but it's asking for booking ID, my booking didn't get confirmed so how can I have booking Id. Please resolve my issue and refund my money back.

Hello
My booking I'd AEBZ2183
I booked Oyo 79252 for 2 days on 22.11.21
I recieved a what's app message as your booking confirmed after that I didn't even opened my Oyo app
After I reached hotel shocked seeing that my booking got cancelled in last minute
After I got chat with Oyo customer care he is saying that I cancelled by myself after 9 am so there won't be refund. note :this is not first time happened already after I called customer care they saying that it may be bcz of technical issues .I want my 100 % refund nothing more than that.
I don't think this is fair to pay my money for your technical issues also i don't even received single notification regarding cancellation nd also i don't even modified booking .this thing need to be resolved as soon possible also i want my back .

NIRAFWALK was used twice as referral code by my friends.We didn't get any money.

I am customer I have book room in vishwakarma palace rohini sector-4 oyo. And buy mistake our guest lost the key due to this oyo hotal landlord give us charges 10000 then I denay to provide then they are harassment on my brother due to this my brother give him amt 10000. And I have lost faith in these hotels. kripya Please get our money back to us and action should be taken against this hotel.

I booked property with this booking id H81R8980 at lucknow on 20 nov 21, but when i reached at property they refused to check-in. They told that they havn't room available than i called to oyo custumer care but they didn't positive response me. No body helped me. I want to my refund. Please do needful for me.

Payment confirmation pending, last time too I had to follow up and escalte to get it confirmed. Booking was done via booking.com for stay in OYO.

Booking reference: [protected] or V8PF8865

Please confirm at the earliest. I have sent several mails and once spoke to Oyo customer care and they confirmed verbally it's paid in full but don't see any confirmation.

This is to inform you that i booked hotel (booking id: E9YF9151) through call with OYO executive on 16.11.2021 with partial payment amount INR 1800(refer screen shot) and executive said you will get confirmation/verification call on later.

On 18.11.21, i received call from hotel management. He informed me that you have to pay remaining amount to confirm booking. Please be note that person have all information like partial payment detail which i made, remaining amount, location of hotel, Name of hotel, name of customer etc. Based on information i paid amount of 4800 INR through UPI (refer attached screenshot).

During check in at hotel on 18.11.2021
I came to know at hotel reception that payment has not been received. Person who called me is not available at hotel as well as on call. After many trial of calls and hot discussion with hotel staff I again paid remaining amount to hotel via UPI payment INR 5397 to get room(Refer screen shot) . Later i came to know that first payment of INR 4800 is a fraud payment.

Now question arise that,

Case -1
If person calling from hotel to get remaining payment then why hotel management asking to do repayment

Case-2
If person is not calling from hotel or any other third party then how they had information about my booking with payment details.

In view of above from both the cases its clearly shows that its mistake of OYO/hotel management to leak booking information or not accepting payments.

Customer booking hotel for hassle-free journey. Here i feeled that i made mistake by booking through OYO with advance payment and feeled guilty.

I request to you that please investigate above concern and initiate refund of INR 4800 (refer screen shot).

Thanks,

I have paid for my booking worth 448 php through gcash but i didn't received any confirmation through email. It says payment unsuccessful....

Please resolve my issue my money is stuck at your side.for oyo flagship 36956 when i’m trying to pay online via amazon pay the payment is successfully rs 1190 but didn’t reflect in oyo app but my money is deducted from bank and this happens 2 times(rs 2380) .yet i need to pay cash on the hotel so please i request to refund my money as soon as possible.

Hi we have made a booking at one of the Oyo hotel named Hotel Vibes at Bahadi.

When I reached the hotel, no one was available and the hotel is locked. I contacted hotel the manager numbers but no response.

Then I cancelled my booking and contacted Oyo customer care.. now they have asked me to file complaint at this portal.

I'm literally very disappointed with the service.. please refund me the total amount of
Rs.2790/-

Dear Customer, your booking ID SD279475 with OYO is confirmed.

Hotel name : OYO 47040 Vibes Hotel
Check-in : 18 Nov, 12:00 PM onwards
Check-out : 19 Nov till 11:00 AM
No. of rooms : 2 Classic (2X) Rooms
Number of guests : 3 guests
Address : 00, Hotel Vibes Regency, Nalagarh-Ropar road, Baddi
Reception : [protected]
Map Link : http://bit.ly/2YyNg5R

Check-in with OYO is now even more rewarding. You get assured rewards worth INR 1, 500 & a chance to win a Hyundai Creta Car!! Just claim your rewards by clicking here https://oyo.ac/UZYpptW before checkout.

We are looking forward to serving you with safe and sanitised stays!

Pay now using https://oyo.ac/mUJppvu. Please note that OYO executives will never call you for payment collection.

*You can check-in using any government issued ID (except PAN card) and address proof of any local or outstation address. Do carry your original (Photocopy not accepted) ID with you, for cross verification.*
*Couples are welcome.*

If you enjoyed using the OYO app, please rate us on App Store or Play Store
https://oyo.ac/WzRkbHn

We look forward to hosting you. For more assistance, please visit the Yo! Help section on https://oyo.ac/mv7ppuC. For more detail please read our https://oyo.ac/jvcppt7.

Stay safe folks!

I had made a transaction of rs 209 in oyo room booking app ( pay 209 and pay rest at the hotel option). And I choosed the upi payment method (phonepe)and the money was succesfully deducted from my bank account. But there was no update in the app after making the payment even no details in the booking section either. After some time I found a notification of oyo that the payment was failed. I not attempted to pay second time concerninv the same will happen again. My mail id used in the oyo is [protected]@gmail.com... Give my money back oyo

My money was deducted twice and the hotel said they have not received it. The customer care disconnects automatically when trying to raise this. Blatant cheating

I booked my hotel by oyo app at 18 november 2021
Order id NVXS9277
Hotel name spot on 61091 silver palace dx

When i enter into this hotel..
They don't offer me seprate room
They offered me a room where multiple people's already was staying

Then i cancelled my booking.

But oyo is not giving refund to me
Please help

My booking id J1533222 6 days night book srirangam 18 oct to 23 oct. But they not properly communication with owner he allowed one day next day kick off my family.18 th night i raised my money to oyo agent o1 nov they mailed 3277 rs refund your account then ask my account details.i send all details but they told 14 working days completed still not refund amount.

Hello,
Good evening!

I had booked oyo for 21st-22nd Nov at OYO 158 Gurgaon but due to technical glitch in app it got booked for 16-17th Nov and i have paid 2156rs without even checking in the hotel
I have been trying to call oyo for the past 4 hrs and no service is being provided by them and i intend to never use oyo again but if anyone can help on this!
my registered number is [protected]
and booking id is AZB52373

Thanks,
Akshat Chhajer
[protected]

Sir,
In after i am trying to maje booking and two time payment is done but booking is not complete and my two Booking ids are
MASP0068
ZD3N2988
And here i am attaching my payment proof in which my payment deducted so please refund asap for these booking of amount rs 2026 both times
And my registered number-[protected]
My email ID - kuldeepbeniwal.[protected]@gmail.com

Sir,
In afternoon of 16th November 2021 i am trying to make booking and two time payment is done but booking is not complete and my two Booking ids are
MASP0068
ZD3N2988
And here i am attaching my payment proof in which my payment deducted so please refund asap for these booking of amount rs 2026 both times
And my registered number-[protected]
My email id - kuldeepbeniwal.[protected]@gmail.com

I had booked rooms via OYO IVR line on the 12th of November 2021 for a stay at Jamshedpur from Dec 10th to Dec 17th under the booking ID AJMI1231. I had paid an initial amount of INR 3164 for the booking and as informed by the reservation desk the full amount was refundable if the cancellation was made on or before Dec 10th 9:00AM. Also at the time of booking I had confirmed from the agent as to whether I can call up the property manager and ensure my booking confirmation to which the reservation agent responded positively.

After the booking confirmation I had received the phone number for the actual property where the booking was made, which was useless and did not connect me through. I had taken individual effort to search for the property over the web and find its contact number. On calling up the property manager, the person declined to honor any pre-paid bookings made via OYO and that he would like me to have OYO and the property manager on a conference call to confirm that I would get a room.

Now I tried to reach the service desk which was again the same IVR with different options. However the service desk is always made to return that the technicians are busy. We are never allowed to connect to the service desk over IVR. Frustrated by this I tried to use the reservation desk option and get a resolution for my issue. To this the reservation desk kept transferring my call to the service desk which again gave an automated response that the agents are busy. I am not sure how the agents are busy, I have tried at 12:00 noon, 1:00AM early morning and even at 4:00PM. All times the agents are busy is the standard response for OYO support.

This is a pathetic gimmick played by OYO rooms. Next I go ahead with cancellation as I had no one satisfactorily respond or resolve my issue with respect to the booking. The cancellation was done via their online website which during the cancellation page clearly showed that the net refund amount is INR 3164 which is the amount that I had initially paid. Only after confirming the same (for which I have the screenshot clearly) I had proceeded to cancel the booking.

But to my astonishment the refund initiated was for INR 2765. I had to again get this clarified and this time I took their chat option route for which the agent kept stating that INR of 399 was against some subscription and that it is not refundable. I was never informed of it during my booking and neither was it informed in my cancellation page. In fact on the contrary it was clearly stated on the cancellation page that I would receive a net refund amount of INR 3164.

What OYO is doing is plain blunt robbery and customer mis-information. Also customers are not given adequate channels and immediate resolution to their issue after a booking is made, how ever booking/reservation IVR lines are always manned and answered within minutes.

Desirable resolution - is that I should get my money full back i.e INR 3164, and also additional compensation to the agony and pain I had to go through in getting this resolved. Also OYO should be mandated to have adequate and reasonably reachable support services to address consumer complaints which are in large numbers as seen from their twitter pages - https://twitter.com/OYO4U/with_replies

Summary information:
Date - 12th November
Client - OYO rooms - https://www.oyorooms.com/