OYO Rooms Complaints & Reviews

My booking id J1533222 6 days night book srirangam 18 oct to 23 oct. But they not properly communication with owner he allowed one day next day kick off my family.18 th night i raised my money to oyo agent o1 nov they mailed 3277 rs refund your account then ask my account details.i send all details but they told 14 working days completed still not refund amount.

Hello,
Good evening!

I had booked oyo for 21st-22nd Nov at OYO 158 Gurgaon but due to technical glitch in app it got booked for 16-17th Nov and i have paid 2156rs without even checking in the hotel
I have been trying to call oyo for the past 4 hrs and no service is being provided by them and i intend to never use oyo again but if anyone can help on this!
my registered number is [protected]
and booking id is AZB52373

Thanks,
Akshat Chhajer
[protected]

Sir,
In after i am trying to maje booking and two time payment is done but booking is not complete and my two Booking ids are
MASP0068
ZD3N2988
And here i am attaching my payment proof in which my payment deducted so please refund asap for these booking of amount rs 2026 both times
And my registered number-[protected]
My email ID - kuldeepbeniwal.[protected]@gmail.com

Sir,
In afternoon of 16th November 2021 i am trying to make booking and two time payment is done but booking is not complete and my two Booking ids are
MASP0068
ZD3N2988
And here i am attaching my payment proof in which my payment deducted so please refund asap for these booking of amount rs 2026 both times
And my registered number-[protected]
My email id - kuldeepbeniwal.[protected]@gmail.com

I had booked rooms via OYO IVR line on the 12th of November 2021 for a stay at Jamshedpur from Dec 10th to Dec 17th under the booking ID AJMI1231. I had paid an initial amount of INR 3164 for the booking and as informed by the reservation desk the full amount was refundable if the cancellation was made on or before Dec 10th 9:00AM. Also at the time of booking I had confirmed from the agent as to whether I can call up the property manager and ensure my booking confirmation to which the reservation agent responded positively.

After the booking confirmation I had received the phone number for the actual property where the booking was made, which was useless and did not connect me through. I had taken individual effort to search for the property over the web and find its contact number. On calling up the property manager, the person declined to honor any pre-paid bookings made via OYO and that he would like me to have OYO and the property manager on a conference call to confirm that I would get a room.

Now I tried to reach the service desk which was again the same IVR with different options. However the service desk is always made to return that the technicians are busy. We are never allowed to connect to the service desk over IVR. Frustrated by this I tried to use the reservation desk option and get a resolution for my issue. To this the reservation desk kept transferring my call to the service desk which again gave an automated response that the agents are busy. I am not sure how the agents are busy, I have tried at 12:00 noon, 1:00AM early morning and even at 4:00PM. All times the agents are busy is the standard response for OYO support.

This is a pathetic gimmick played by OYO rooms. Next I go ahead with cancellation as I had no one satisfactorily respond or resolve my issue with respect to the booking. The cancellation was done via their online website which during the cancellation page clearly showed that the net refund amount is INR 3164 which is the amount that I had initially paid. Only after confirming the same (for which I have the screenshot clearly) I had proceeded to cancel the booking.

But to my astonishment the refund initiated was for INR 2765. I had to again get this clarified and this time I took their chat option route for which the agent kept stating that INR of 399 was against some subscription and that it is not refundable. I was never informed of it during my booking and neither was it informed in my cancellation page. In fact on the contrary it was clearly stated on the cancellation page that I would receive a net refund amount of INR 3164.

What OYO is doing is plain blunt robbery and customer mis-information. Also customers are not given adequate channels and immediate resolution to their issue after a booking is made, how ever booking/reservation IVR lines are always manned and answered within minutes.

Desirable resolution - is that I should get my money full back i.e INR 3164, and also additional compensation to the agony and pain I had to go through in getting this resolved. Also OYO should be mandated to have adequate and reasonably reachable support services to address consumer complaints which are in large numbers as seen from their twitter pages - https://twitter.com/OYO4U/with_replies

Summary information:
Date - 12th November
Client - OYO rooms - https://www.oyorooms.com/

I paid 15/11/2021 7:21 PM ₹3143 for the Oyo hotel 229 from 18 To 21 NOV. My payment from the Amazon app was deducted but my booking was not confirmed. Please look into the matter ASAP
[protected]@gmail.com
[protected]

My experience with Oyo 76157 Crown Stay Hotel :- Hotel staff demand extra money for room. Whole room wall was dump and paint coming out change two room both was same. Dirty room not cleaned even cigarette buds are there. I pass whole night by killing 30 to 40 mosquitoes. No bath towel, hand towel, hand soap was given by hotel. Dirty bed sheets. No water jug, glass, mirror in room or bathroom. T.V. not working. Stolen my mobile charger no lock in room door from outside door any body can enter in room if guest not in room. No security guard available in Hotel. Worst dirty bathroom and W.C. ever seen. Hotel staff force me to give rating in front of them. I have to register F.I.R. for missing Samsung M51 25W Travel Adapter + C to C Cable.

I booked a room yesterday at night and cancelled it within an hour due to emergency . However I paid online while booking. Even though I didn’t check in, they are not refunding my money. I want justice and need my money. This is how you oyo guys suck customers!!! I contacted customer care instantly n number of times they refused to help. I am going mad . Please help me please I need my money which oyo took foe nothing. I want investigation and not stopping until I’m getting my money

We booked a hotel room via oyo. After time we reached and completed all the formalities for check in, we were taken to a room which was completely different from the one we booked. It was dark in the corner, smelly and was unhygenic. We tried cancelling the booking but the app was not functioning properly. We had to upload pictures of the room as per the oyo app. But then for the photo we were taken to another room which was the actual room showed on oyo app. Even that room was stinking, it had dirty curtains and dusty linens.
We left that property that very moment as it didn't feel safe as well.
The oyo app has marked us as checked-in. Though we left that place after seeing the condition of the rooms.
Now oyo customer care representatives are just delaying the matter. Every call we made has been taken casually without any substantial steps taken by them.

Respected sir,

I paid for the Oyo hotel 82404 from 21st To 26th NOV. My payment from the Amazon app was deducted but my booking was not confirmed. Please look into the matter ASAP.

This is my Amazon order Id:
P[protected]

Regards
Suyog Wagh
[protected]
[protected]
[protected]@gmail.com

I booked my room from OYO through online payment. My money is deducted but room is not booked. I want booking confirmation or my money back.

I referred 2 of my friend and follwed all the step, but dont know why i cant find any single penny in oyo rupees, it ahowing you can use 50rs. On next booking but when i click on oyo rupees section it shows zero oyo rupees.What the hell is this.Is this reffral program is scam or what. I hope you can understand that you have to provide 50rs. If you said you will in first reffral but i cant find single pennny. Plz solve it fast so i can use it on my next booking, i had respect for this brand but now i think its going down.. There's no contact email or special phone number for this kinf of problem too.. I tried all and followed all steps so please give 50 oyo rs. As per scheme so i will gain truat in thia program and refer to more of my friend.. Thanks
Reg.email : [protected]@gmail.com

Hi Ritesh
Heard about oya rooms and decided to reserve a room fro the first time for a friend, wanted to share the experience/difficulties faced by me.

1. Nov, 8, 2021 (first incident)
This is to bring to your notice that i had reserved a room on behalf of my friend for November 8-9, 2021 at Oyo 5171(booking ID F7TY2109), (Mr. Salvador Carneiro: M-[protected]) Hotel Palace Residency, had done a gpay of Rs. 150, got a discount for the room for 599/- i was told. However after hotel palace resident, i was told by the reception at the hotel, the person who book at to com to tha palace and what ever booking was done by me was invalid for the guest to stay as it was not done from the guest's mobile number, the receptionist/owner of the hotel refused any further explanation, and the guest(Mr. Salvador Carneiro: M-[protected]) had to pay the the whole amount, and checked in, since the guest was very exhausted after an eighteen hours of travel checked in at the same place paying the whole amount. this is totally unfair from the customer care they i told them the guest is another person and was traveling, so was unable to make the booking and i did it one his behalf..they said not a problem, but the above incident mentioned happened at the hotel.request you guys dont provide information jusy to make money out of peope. the money i lost the amount paid to get the discount and the guest had to pay the whole amount.

2. November 11, 2021(second incident)
Did a booking for the same guest( November 11-12, 2021 at Oyo 76488(booking ID S0O14513), (Mr. Salvador Carneiro: M-[protected]) Hotel iMPEX Residency, (earlier known as cosmo hotel, was very difficult to find the address/location as mentioned hotel Impex) from his telephone number, I mentioned to customer care that the guest has a late check in and late check ou, i was told by customer care that the guest would have to pay aprrox. Rs, 300 for late check out, however today when the guest went to the reception desk, they mentioned it is not allowed and he will have to pay for the whole day charges and that is rs. 1000/-, he wanted a late check out, cause his train was schedule to leave tonight at 9.50 p, m today and he had no place to stay, so he had to check out this afternoon at 12 as told by the owner of the hotel. This is just not done, and in both case we were given false information, we really didnt expect this from Oyo rooms, Hoping you would address this issue in brief

Thank you
Irene Fernandez
M-[protected]

On Date 02.10.2021 I booked a room with the confirm payment of Rs 799 ID KXC05699 with online from Oyo app at Agra in Oyo 33490 Hotel the Orient Tree from 02.10.2021 to 03.10.2021. My journey was from Panipat to Agra with family. After rushed the Hotel at night around 23:15 Hrs. I talked with hotel receptionist related to booked room in the hotel. They told me the hotel is completely full and force me to cancel the booking and book other hotels. When I tell them, I already paid for the room at the time of room booking and confirmation message also received from your side. When I ask to them related to amount refund, they told me talk with Oyo customer care they will refund your amount. Whole night I will stay in my car due to non-availability of rooms in Late night in Agra.
Related to amount refund I cancel my room booking but amount not received. after 15 day after I called to OYO customer Care and ask related to refund. They told me your check out is showing in our records.
I tell them. I was not checked in the hotel how to show check out. Please give me as a proof of my check in hotel time CCTV footage, Submitted ID card Xerox, Hotel checked in register my signature. When I ask all details they told me they had file a audit complain and they will be revert within a week. But they are not called me and refund my amount.
Again on 23 Oct 1:53PM I called Oyo customer care and same thing again done with me. They told me they will be reverting me. But still I am not received my amount.
Thus refusing to give room even after booking a room after payment with the family at night it is very critical and dangerous.
It is very wrong to cheat on family people in night . I hope you will understood my problem. So I am requesting to you please revert my booking amount another wise I will escalate the matter in social media /public grievance/ twitter/Facebook/and newspaper also.
Please find the attachment of booking confirmation slip.

Regards

Manoj Dasoriya
Mobile no [protected]

Hi,
I did not want this simple issue to escalate but it has come to a point of no return. I had booked an Oyo with booking ID - JV326872 where the hotel, on reaching their premises on 14th October, informed us no room was available despite booking it beforehand and paying the full deposit via the Oyo app.

I subsequently booked another Oyo room without cancelling the previous booking. The surprising thing was the booking amount of the previous Hotel which refused us stay, despite us booking the room with full deposit, got redirected into my Oyo Money wallet which is not possible to use and it's getting expired on 10th February 2022.

This is a very concerning situation as not only did they refuse me a service which I have paid for and was assured via the App, they also decided to put an expiry date on the amount and basically locked me off from using it . I do not want to use any terms to suggest what they did but this is very fraudulent.

I would request Oyo to take this matter seriously, and if not I might as well avail the offer from the Oyo hotel owners that asks us to book the rooms calling them first and not through the Oyo app, as at least I can get value for what I paid for.

I has booked oyo room at 3 october having oyo id-U7M42037 from almora but i cancel my booking within hour,

Reason for Cancellation-
I search hotel within near about me so hotal show range 2 to 3 km so i book hotel when i call hotel so he told me this hotel so far from location (near about 70 kk), i connect oyo assistance and request to cancel my booking and refund my amount. hotel cancel but no amount receive.

i try many time to oyo regarding this problem but no action take place.

Booking id-XGVH0971 In the name of aman tantia..cancelled due to hotel inefficiency 48 hours before..but not yet got my ₹15439/- yet..also got a message from oyo that i will get my refund after 7-14 days and also asked for my bank account but its been more than 25 days..i also tried calling oyo customer care but whenever i ask for my refund..they hang up

I booked Chaitanya Beach Resort, Palande Beach, Dapoli from Booking.com. It was booked by the OYO agent and the booking id was GHQK7775. There were WhatsApp messages, SMS and email as well having two links for payment. One was for partial payment and one was for full payment. We made a partial payment of 2964 INR.

When we reached the hotel it denies us for check-in and the owner said that the resort belongs to me and the old owner had not deactivated the OYO account for the resort.

I tried calling booking.com and they concluded that Refund will be initiated from OYO only.

I tried calling OYO 10+ times in the last 3 days. The customer care number is +91-[protected].

All of the executives have cut off my calls.

Please help me in this matter.

Mistake date is wrong so i call oyo customer care but oyo no modifying my date because of hotel room are sold out.. And oyo telling me you are already checked in hotel we are not refund your money. Then I am telling executive I m not checked in hotel then executive talking with conference call with owner.. Owner telling him by mistake checked in showing . Pls tell me oyo what is your policy without checking in hotel owner owner room alloted.. Pls refund my money 1916

Hi,
I have booked 2 rooms for Jaipur unfortunately system has taken automatically dates I want to book for 20th November 2021 but system has taken toe day current date when I saw this mistake I cancelled my booking. After that I got a message that the refund amount was very less. The total amount was 1433.
Please refund my all amount. I don't know the Oyo policies. Please help me regarding this.
OR
Please adjust my amount for the booking for 20th November.
ThanksDinesh