OYO Rooms Complaints & Reviews

A booking was made at Collection O 49874 Plaza Inn with booking ID Y4CX2972 for 2 guests from 22 Sept to 23 Sept using mobile no. [protected]. Upon reaching the Hotel, the manager told they were no longer doing business with OYO. I had to further make an offline booking. However, i had already payed an advance amount of Rs. 583 while booking the previous day. Now i am unable raise a query in the need help section for the concerned booking....

I booked oyo room on 15 aug through call in ujjain. Their employee didn't inform me about the RTPCR report needed for check in and hotel authorities denifoe chech in. I booked the room at 9:10am and caneclled at 9:25 am. I tried calling customer care for refund but they didn't reply and just end the call. I even tried mailing them regarding this but no response. I have paid rs: 2160/- for a room but they are refunding my money....

I have booked an AC Oyo but I didn’t get an Ac room in oyo, I’m completely disappointed with Oyo today.
The issue is I have booked an Oyo in Rajapark, Jaipur Named “OYO14600 hotel Chawla” near panchwati circle.
Most disappointed with hotel staff who said i have no other room, you have to stay here without AC room. That was completely unacceptable for me because I payed for an AC Room.

Regards:- Manjeet...

I have tried to book a property in banglore Collection o 77215 manpho bell for 2 days and 2 nights it cost around 3107 i have paid this amount through upi and money got deducted but no confirmation from the oyo team and no booking id generated regarding this...

To
Oyo service

Sub: Complaint against hotel booking (SPOT Surya Palace, Jaipur) and refund advance deposit.

Dear sir/ ma'am

With due respect we would like to
inform you that we have booked 4 rooms for 8 guest through Oyo app (20th Sep 21). When we reached hotel they denied to give any kind of services. They told us there is no any room and continuesly miss guiding and falls fiction...

Dear OYO TEAM

This is with regard to my booking made at OYO Townhouse 013 New Friends Colony on 2nd of sepetember 2021... i was told over phone by miss naina, that she is confirming a room on the 3rd floor which is a spacious room with a good balcony space and a LIFT ..so in good faith in your name, i made an online payment from my paytm upi account..

However when i went to the hotel, a room on the 3rd floor...

Yesterday I booked Hotel prerna in raipur. But as I went to the hotel. They denied to give the rooms by saying that rooms are full and lights are not fixed. It was a pre-booked room. But payment was not done. Though the booking was confirm....

Date September 20th around 10 PM:-

I was looking to book a room for my employees for their business visit, I came to know about this hotel "SilverKey Executive Stays 20018 D Square OMR" on the OYO website. On the website, it was mentioned the Check-In time was 12PM. We needed an early check-in between 7 AM - 8 AM, I called OYO customer care (+[protected] for an inquiry, I asked whether early check-in is possible for the...

I had raised a complaint but it is not resolved yet and it's marked as resolved by oyo rooms. This is how you are making profit??? By debiting money from people's account and not booking the room at all?...

This is to inform you that i booked hotel (booking id ; CZ2H9584) through call with OYO executive on 12.09.2021 with partial payment amount INR 714 (refer screenshot for booking details)

On next day i.e 13.09.2021 at around 9:15 am i received call from hotel management (mobile no:[+91 [[protected]] and name: Rahul] .He informed me that you have to pay remaining amount to confirm booking. Please be note that person have all...

My booking id is O5LC5499, I booked room as per oyo customer care concern, but in there is facility available as per discussion, it's totally fraud making team oyo.
I am suffered hole night heat room, more mosquitos, it's fully affected my second working day.
Very same & bad oyo team. It's fully waste of money.
So please take needful action asap....

Very bad and dirty room oyo 75005 Hotel park view kanpur Uttar Pradesh...

We had made a bulk booking in July 1st Week, and then a couple of days later cancelled it as the hotel was not upto the mark.
Oyo customer service confirmed a refund of INR 13, 500. However, even after 3 whole months the money has not been credited yet.
We don't receive any reply on the emails either....

Hotel staff denied check-in as they are not accepting online payments, so we had paid the cash and created a new booking.
we tried reaching customer care to refund the amount paid online for the booking. every time they disconnect the call after keeping it hold for some time and CC is not up to the mark on resolving the customer queries.

Booking Id:- DH7K1354...

I have been denied check-in even after I pre-booked the rooms....

I have booked a hotel room through OYO. However after reaching hotel, they deny our check-in saying that it is not a hotel and it's a guest house and it's not for outsiders. When we contact customer care, they put us on hold and Do not respond. We have been waiting in front of the gate for 30 min and after they open the gate, 1 hour got wasted in discussion. We were left on road. After heavy argument, they confirmed that hotel is under maintenance...

I tried to book a room on th Oyo app on 13th sept 2021 and an amount of Rs.1412 was debited for the same but the booking was not confirmed and I had to rebook and pay again. Since then mailed Oyo rooms, called the customer service but no avail. I am attaching the payment details below. Hope my issue to be resolved as soon as possible...

I booked a hotel through oyo app..while doing the payment through phonepe..money got debited but no booking id created and no booking happened...in my phone pe ..it is showing ..amount transferred to oyo merchant successful...so please look into this issue. Refund the debited money...

Id - [protected]@gmail.com
Kindly refund my account back m calling customer care there is no response...

Dear Sir / Madam,

I am writing to you to raise an issue about Oyo Room Bookings

The issue that I have experienced was as follows:

I had booked a room through customer service,[protected], and I got booked in the wrong hotel, very far (Mahasamund, Chattisgarh) from the place I was (Raipur Junction Station).

My Booking ID is - UPMB4049. Now, As I had paid while on the call with...