OYO Rooms Complaints & Reviews

OYO agent made wrong location booking and took advance via googlepay transaction.

He did not provide booking ID and now there is no record of my booking in OYO records to follow up on refund.

I booked a oyo townhouse in nagpur named OYO 79187 TOWNHOUSE 181 GANESHPETH COLONY, NAGPUR. FOR 27/09/21 FOR ONE NIGHT 4 PERSONS TWO ROOMS. as we came for the check in for which we already paid online we recieved the room keys and we went to our rooms and as we entered the room it was stinking really bad and the bed sheets were stained and the furniture from the room was missing the washroom was so small and dirty. so we went to the reception and asked to change our rooms but they said they didnt have any other rooms available so they said that they have another property near by, so we went there and they denied us for the room. so i called the oyo help desk and ask for the cancellation and refund and which was denied as the hotel was showing us checked in so they talked to the property manager and they had many rooms available but still they didnt inform us before. then the oyo help desk sent us back to the townhouse where the manager got rude to us and denied us to provide the other room and he said you will have to stay in same room and were so rude to us after that they didnt even provide us with towels or even water bottles.. and as we were going out for dinner we noticed that our room lock was also not getting locked. so we got literally mentally and physically harrased.
i request a whole refund from the oyo townhouse for the problems we faced and the rudeness of the staff towards me and my friends.

I booked a hotel on 29 September 2021 via booking ID YUWH9875 and was asked to pay 249 Rs in order to confirm the booking which I did. But within 5 minutes I received a mail saying booking is cancelled, which I never did. I contacted customer care and they say that booking has been done from my end and now they won't even refund my money.

While today (28-Sep-2021) I tried to book via oyo application, the payment has been completed from bank end (amount got debited got the message as well) but oyo application didn't booked room it throwed directly something went wrong error message. I didn't get booking id as well. Am mentioning the transaction details of amount debited. Due to this i went directly to the oyo place and booked another room and reception by paying money. Receptionist also doesn't helped me with the online booking failure.

Transaction details :
Transaction id : T2109282023020136319422
UTR number :[protected]
Amount : ₹ 1352

Debit message received from bank end :
HDFC Bank: Rs 1352.00 debited from a/c **2931 on 28-09-21 to VPA oyorooms.[protected]@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report

I had a booking with oyo for my family trip but on arrival at hotel the rooms were dirty and toilet was smelling like hell. So i have to complain the same to manager to which he was helpless so i have to contact oyo helpline as i booked room through it. To.my request oyo executive felt like cooperative and cancelled my booking with assured refund.
But against my expectations no refund was initiated in the app so i had to contact the customer executive again on nxt day and after long calls someone helped in initiating the refund so i felt somewhat relaxed tht the refund will come sooner or later but as the deadline of 14 days crossed i had to again contact the oyo to which they replied tht its nonrefundable booking and after hour long arguments they again initiated my refund and again after 14 days no refund. After all this i felt like there is no use of complaining the oyo as they will not refund my money.
Just fed up of there services and it's my humble request to everyone please avoid oyo they are just bunch of cheaters which never provide a good service but only some excuses everytime we call them.

I booked a room through oyo rooms and i payed for 2 rooms and after that oyo cancelled my booking and not refunding anything. They are not helping us also we want a refund

On 4 of September. I have booked Oyo Room online. Hotel denied my booking saying - we don't accept oyo booking. After that I have paid extra money for that. And then contacted oyo to refund my money. Pathetic chat system . No real person is taking to you. I think it's a chat bot. My booking ID BB7P1585.

I just booked the hotel for 3 members for a 12 hours stay for taking rest. My room was swamped with water during night and my bags/dresses got fully wet. We had no sleep all night and the service was bad. Not sure how water entered our room but the stay was entirely ruined. I wasted 3000 rupees for a ### room.

I have booked an oyo room at hotel siddhartha grand vijaywada on 26th sept 2021 through oyo reservations. Upon receiving the link to pay I have paid the amount and checked in the hotel and checked out on 27th sept 2021 around 9 A.M. But the hotel dint provide any bill. Tried to speak to the oyo customer service and the calls are being disconnected saying I will receive through an email even after saying several times that while reservation is being done I have only provided my phone number. Tried to reach oyo through various social media sources as well but no use. Kindly provide me the bill for my stay.
Booking id: MCIH6933

I booked a OYO room of Hotel Lakhdatar on 24.09.2021 for 25.09.2021 to 26.09.2021 in jaipur of Rs 999 and Pay Rs 300 at the time of booking but when i go for check-in hotel manager denied for. After that i call oyo customer care they shifted to Hotel Shreenath Palace. where a very small room provided when i said that it is too small they said no one another available. After giving me little force, he give another room. but he charge more Rs.1, 500/-. I bear total cost Rs 1800/- (1500+300). But there is no service provide, no room service, no WiFi working no TV working, No Food service, only one dim tube light.

I just want to refund my Extra money back of Rs 800/- Please do the needful.

On Dec 12 2019 i paid to Oyo rooms and it got my money deducted and this happend 3 times and showed me a failed status.
Unitill today 27-09-21 it is not resolved.
total amount was 5k

H2M05958

I booked hotel dated on 25/09/2021 07:22 PM in Nanital ( I got filtered nearby in nanital ) but they booked my hotel 12 kilometres far from nanital. In night how can I go 12 KM in hill areas.

I cancelled the hotel at 07:25PM same day (25/09/2021) but they denied to refund any amount. I asked their agent and they also denied.

This is really cheating with me, first you booked wrong hotel and wherever I cancelled you denied to refund.

Why are you all doing cheat with us? There are many other ways to steal. Dunk in the bank.

Why do you cut pockets of people like us?

I booked hotel dated on 25/09/2021 07:22 PM in Nanital ( I got filtered nearby in nanital ) but they booked my hotel 12 kilometres far from nanital. In night how can I go 12 KM in hill areas.

I cancelled the hotel at 07:25PM same day (25/09/2021) but they denied to refund any amount. I asked their agent and they also denied.

This is really cheating with me, first you booked wrong hotel and wherever I cancelled you denied to refund.

Why are you all doing cheat with us? There are many other ways to steal. Dunk in the bank.

Why do you cut pockets of people like us?

Dear Sir,

I booked a hotel room for 2 days with following details :

Booking ID : N3QU1456
Hotel Name : Stay Inn
City : Kota
Duration : 2 days (20.09.2021 to 22.09.2021)
Booked On : 14.09.2021
Amount paid : Rs. 2807/-

But, It was a horrible experience here. Cleanness was worst ever I seen. Dirty & torn bedsheet provided. AC was functioning at 16 degree C only.
Hence whole night we spent in swith it on and off. Rats nibbled our two bags. After all this, on reception they told me that the actual rate of this hotel is Rs. 600/- per night only and you have spent 2.5 times to oyo.

I never expected this from a reputed company like Oyo. Please look into the matter seriously.
Also please verify the hotels before you offer it from your site.

Regards,
Ras Bihari
PH. : [protected]

Hi,

Good day to you!!

This is regarding my refund. My booking ID is 143976. I stayed at OYO 1342 Koramangala Bangalore. The initial deposit which is paid was 7000 and later on asked for more and the final amount was 14000. I informed both the manager and care taker 1 month before leaving. Still I didn't receive my money back. It's been around 6 months. I'm attaching a screen shot for you perusal. Please do the needful. 14000 is the amount which I'm eligible to get back. Please do this ASAP!!!

All are struggling in this corona time. Please stop looting and cheating on money dear OYO

Thanks & Regards
Allen Emmanuel

I have tried to book hotel two times in this week with my register mobile no [protected] on Oyo Rooms App. Both the time some money got debited from account but the room was not booked. What type of service are you providing. The money debited was 380 and 340 each. The debited amount was not also refunded again. Please solve my problem asap or else close this scam that you have opened.

XMB39155-- my booking id

Paid in full, my bank shows its deducted and I have a reference too however I still see as payment pending in OYO. Not received mails on payment confirmation too.

Tried calling your service number but there is no option to check on payment issues. Regular customer care said they can't help and recommended to call service number- [protected]

You can contact me in the number given in booking to get this resolved.

I booked a OYO 63021 - Hotel Hill 9 in Jubilee Hills on 19th September 2021for 21st to 23rd September 2021. Paid an amount of Rs. 2302 via OYO app . I got confirmation of the room. On 20th I received a call from a person by name Amit Kumar who claimed to be the owner of the Hotel. He gave all the details of my booking and told me that Hotel Hill 9 is no more accepting OYO payments and therefore cancel for a fresh booking directly. I called...

Booking No: MDJK4518
OYO support stated that the refund was successfully completed on August 5th and that the amount would be credited to the source account within 14 days. A month and half has passed and the amount has not yet been credited despite multiple complaints and e-mails. I have attached the screenshots regarding the transaction. I asked OYO Support for the UTR number / Reference Number to which they didn't respond. I'm extremely disappointed with the customer service. If this issue is not resolved soon, I'll be forced to take legal action against the company.

I have booked hotel room thorugh oyo however when we reached the hotel, hotel staff denied and said that rooms are not available.and discussed with oyo and cancelled the ticket confirming that 100% refund will be credited and i have recieved the massage from oyo that 100% will be credited with in 14 days,

but till date after 20 days also refurnd not credited.