OYO Rooms Complaints & Reviews

I have booked my room on 6th October and it get cancelled by Oyo Rooms in midnight and they have initiated the refund as they're showing and money will be refunded in 7 to 14 days. But i haven't received the refund so i talked to my Bank about the same they asked for Return Reference number and i asked the same from Oyo Rooms but they're not providing the same even they're not attending the issue sincerely. Whether on call or app assistant they're just putting the call on hold or in app they're just transferring.

I'm trying to get my refund from 2 days but they're not behaving in way they should behave. I'm literally fed up with a Oyo Rooms services. So its a very kind request to Oyo Rooms kindly look into the matter asap and resolve the same.

14 days over after cancellation but no refund money credited to bank account.
Contacted multiple times through chat n call, no result.

Id : SM7H1691

I booked a room on 16 October 2021 in Lucknow and paid through upi the booking failed but my money got deducted 1160 rs. I had to pay that amount again to book the room again. The booking id that got failed is GRPA3032
Please help me get a refund.

I have booked hotel through OYO And the alloted hotel name was champion comfort at Bangalore . I have made the payment Of Rs 3326/- on 05/07/2021. But when I went to check in the hotel, the person in the reception had denied us for check in and told that no payment was made to them and there is no confirmation from OYO to them. But my amount got debited and I got the msg too which I m forwarding below:
“Hello Sanjna sarangi,
Your stay at OYO 9253 Champion Comfort has been updated.
Check-in:[protected], 12:00 PM onwards
Check-out:[protected] till 11:00 AM
Number of rooms: 2 Classic (2X)
Number of guests: 2
Address: 19/224rth block 4th stage near Indian oil petrol bunk, Housing Board Circle Magadi road, Bangalore
Map link: http://bit.ly/2LWqq3h
Reception: [protected]
For assistance, please visit our Help section by clicking at https://oyo.ac/7P9vGzA
-OYO”.
I ve tried and contacted so many times to OYO and Your people will divert my calls . With my infant and old parents I was Travelling and got very very bad experience with OYO and got humiliated By you people. Till now I ve not received my refund amount back for which I ve paid . Here I am sharing the screenshot with you. I got harassed by moving here and there with my infant and old parents. I request you to refund my money which I paid .
Please do the needful and stop harassing people. You can’t imagine the situation when a lady with old parents and baby of 6 month old will be suffering in a unknown city here and there. Show some humanity at least. It’s almost 3 months passed and I didn’t get my refund yet.
With regards
Sanjna sarangi

I have booked hotel through OYO And they alloted me 2 rooms in the hotel named as champion comfort at Bangalore . I have made the payment Of Rs 3326/- on 05/07/2021. But when I went to check in the hotel, the person in the reception had denied us for check in and told that no payment was made to them and there is no confirmation from OYO to them. But my amount got debited and I got the msg too which I m forwarding below:
“Hello Sanjna sarangi,
Your stay at OYO 9253 Champion Comfort has been updated.
Check-in:[protected], 12:00 PM onwards
Check-out:[protected] till 11:00 AM
Number of rooms: 2 Classic (2X)
Number of guests: 2
Address: 19/224rth block 4th stage near Indian oil petrol bunk, Housing Board Circle Magadi road, Bangalore
Map link: http://bit.ly/2LWqq3h
Reception: [protected]
For assistance, please visit our Help section by clicking at https://oyo.ac/7P9vGzA
-OYO”.
I ve tried and contacted so many times to OYO and Your people will divert my calls . With my infant and old parents I was Travelling and got very very bad experience with OYO and got humiliated By you people. Till now I ve not received my refund amount back for which I ve paid . Here I am sharing the screenshot with you. I got harassed by moving here and there with my infant and old parents. I request you to refund my money which I paid .
Please do the needful and stop harassing people. You can’t imagine the situation when a lady with old parents and baby of 6 month old will be suffering in a unknown city here and there. Show some humanity at least. It’s almost 3 months passed and I didn’t get my refund yet.
With regards
Sanjna sarangi

I has booked oyo room at 3 october having oyo id-U7M42037 from almora but i cancel my booking within hour,

Reason for Cancellation-
I search hotel within near about me so hotal show range 2 to 3 km so i book hotel when i call hotel so he told me this hotel so far from location (near about 70 kk), i connect oyo assistance and request to cancel my booking and refund my amount. hotel cancel but no amount receive.

i try many time to oyo regarding this problem but no action take place.

I had book oyo townhall for stay from 16th Oct to 18th Oct. Booking id P8DG4156. You changed the hotel at the last moment. The reason the customer care person gave was that you delisted the property. But I know you must have done it because you got more money from somebody else. Have some loyalty towards the people who trusted you and booked hotel with you. What else a helpless customer can tell you.

I have booked a room on oyo and make payment through Phonepay. But oyo has not confirmed my booking.
And customer care is not giving satisfactory reply.

We stayed in hotel Annapurna Resort in puri for two days I e.13.10.21 and 15.10.21, actually I checked out 14th oct 10pm and in the checked out time some food touch in bedsheet so the manager of hotel he misbihave to our female person and our children and use bad language and to give money to us Rs 1000 against bedsheet.we told that child also stay in room so food touch to bedsheet in the room but he manager not listen our voice.
I never stay in oyo and told to 1000 peple he never stay in oyo..
...

I have raised an issue and its a month now, yet no information on my refund.

On September 13 2021, i booked a stay for 2 in OYO 79096 De Heritage for Rs. 768/- booking ID XPM80991,
At the time of check-in i was denied access and was told that it was low on tarrif issue. I spoke to the Oyo team and told them my situation. I was in an emergency at the time of denial at the hotel.
The Oyo Assistant that i spoke to understood my situation and assured me a total refund and stated that the refund will be given due to the inconveniences occurred will be a FREESTAY for me. Also she mentioned that she will book me a hotel nearby for the same price range to which i agreed. I only accepted for an other hotel nearby because of her assurance on a complete refund due to the inconveniences costed or else i would asked for a direct refund after denial at check-in. After she booked me a hotel nearby OYO 36142, i was told to pay Rs. 121 at check-in. To which i refused as i was offered a free stay. But later they told me that i would get a refund of both my payments of Rs. 768 and Rs. 121 after check-out.
I was told that i would receive a mail regarding the same wher i would have to fill my account details and my refund will be processed. After days of contacting the Oyo Team and talking, i was able to get my refund amount of Rs. 121.
I recently received a mail asking for my bank details to which i provided them with the same. Now, when i contacted the Oyo Yo for the status they said only refund amount of Rs. 121 was to be given and that has successfully done.
I stil haven't received any information on my refund of Rs. 768 from OYO, even after giving my required bank details.
I was promised a refund in just 14 days, its been one month and yet not a single word. This is just day light robbery that Oyo has been doing.

Hi, I Stayed at Oyo Townhouse 500-Bangalore on Sept 16th via booking ID IMGB0270, During checkout I have provided all GST relevant details and asked for GST Invoice, at the time the receptionist asured that the bill will sent to my Mail ID, since then for nearly one month I have been following with Oyo assist and customer care, still not received the GST Invoice.

I was forced to cancel my booking due to room condition

my booking id

oyo 23224 f-14 green park, booking no. J03r3878

i request to retune back the entire amount of my paid amount

i have paid rs. 2450/-

Hi team,
There is a big loop holes in your system, where someone randomly calls me with all my booking details (JU734558)of hotels on the day of check in to confirm my stay and forcing me to pay whole balance amount to reserve the room,

I explained to him I have already paid 10% of amount to reserve the room rest amount I will come and pay, to which he said is not possible you will have to pay now.

I paid him with the upi id provided to me which made me feel genuine as it had "oyorooms" name on it.

After the successful transaction, he called me back to say he has not recieved it's showing the amount is stuck, and suggested me to repay again for the 1st amount to get refund.

I speculated something is wrong and I reached the hotel and made my payment.

Requesting to you to kindly look into this matter as it has literally made go through so many phone calls to know what exactly is wrong, as he had all the right information about me and my booking details, which is a very shocking and you as firm need to be careful with your customer database, it has caused me financial pinch for paying double time.

Kindly find the screenshot of the payment and details of suspected fraud person bellow who got in touch.

Name- Karthik
No.- [protected]

Regards,
Clinton

Re: Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: OSRM5964 | Resource: Booking

If anyone from Oyo was reading, I was Refering to the communication mentioned above.

The issue happend was, I booked a room at a hotel in Dharwad before I started my jouney from Bangalore via car, when my covid test result arrive at around 3 in the afternoon I paid for the booking as shown in the app online (there was some discount too). The trouble started when I reached hotel and they informed I had to pay the full booking amount again. I was tired and need to rest, so I paid and I was sure there is some technical issue and I could get a refund as it's clearly an issue from Oyo.
But when I called I don't get much support(more than 1 hour I spend in call after all the travel), at the time of checkout I called again and this time with the help of hotel reception I was able to prove that there was some issue with Oyo system, and the support lady asked to share the bank details via mail and I shared it 2 days later.
But today I got a mail saying as discussed they are closing and no refund, (the subject with ticket and booking id wa shared above)
Puzzled at the way a well documented ticket resolution took a 180 degree turn.

I need my money back which I had to pay at hotel coz of oyo technical issue.

Very Rude behaviour of RECEPTIONIST and he don't have manners while speaking to customers. Room is very congested and no place for even having food. Also TV wasn't working, there was no AC Remote, only one bath towel for 2 people, they don't give soap too. They simply posted Room Service is available but it's not cooperative at all. Overall Experience was not good, especially Receptionist's attitude and his nonsense talks were really bad. Even after putting 4 star rating he was still not satisfied and was arguing for putting 5 stars. Not recommended for Families, Couples and Friends too.

R/Sir
kindly inform to you sir i am booking hotel in Ajodhya in hotel The Nirmala Palace but my booking is confirm in hotel Ram inn in this situation me & my family suffering many problem The Nirmala Palace Onear is bery poor behabeyar with me & my family they will trating me & my family last & final i Have to Pay 1300 rs only stay 1 hrs their after i go Ramm in in ayodhya This hotel is very poor condition construction work is start no any faxility in hotel no tv no wifi no water last 7 final i will stay only one day Early morning i am cheqe out the room & shift other hotel in ayodhya your site And your company give me only tensean & harasment to my family i did not forever this matter.
thank you

Dear team

I have booked 2 rooms at OYO-78121 Red Rock on 1 st Oct 2021 at 11 Am with the booking id [protected] . Registered mobile no is [protected].But due to my planning change I have cancelled the booking on same day at 12.03 pm.But till now I didn't received the refund of amount.Regarding this one when i had spoken with your team they said that It was not refundable.But when iam cancelling the booking I have seen that it will be refundable with in 14 working days.I have paid rs 4342/-.It is not a small amount . Requesting your support for getting refund and do the needful..

Regards
Umamahesh M
[protected]

Booking ID KYU88329
Hotel Suvasna Vrindavan, ( OYO 79059)

This type of behaviour by your company is unpleasantly surprising. This i did not expect from a professional organisation. Kindly explain my fault for which cancellation charge has been deducted.. I once again reiterate my position...
1. On 02.10.2021 when we were on the way to Vrindavan ( after travelling by train for around 1000 km), I booked the hotel...

Dear Team,

We were local booking guest booked for 5th oct'2021 and check out date was today 6th. However, due to blunder negligence of oyo customer care booking executive I did not get check in on hotel.

Issue: I called customer care they suggested rooms in colaba side after all discount of Rs 1000/- booking id: HMB13674 and they said make payment online I did payment online through credit card and after booking I visited to property suncity but after visit to property suncity the manager of this hotel said as per our policy we dont accept Unmarried couple with local I'd. Wherein while booking this was not informed and when I clearly mentioned is it available customer care executive said yes you can visit and have a happy stay.

When I did not got check in in suncity hotel I called to customer service team and they transferred the call to escalation department, which is not pathetic but it is thadclasss employee in escalation team the oyo has.. this people after listening concern the said will speak hotel for that can I place call on hold? I said ok they placed for 10min continue they kept hold and after hold none of executive come back and they disconnect call. when I spoken on chat they called and given 3 days TAT they are in mistake then why this people need so much of time for investigation? Wherein I never asked for refund I said more then 10 employee from escalation that i[censored] cannot refund that's fine please shift my hotel to some where there is local I'd couple are allowed. But nor that nor this and later without solution I am lying now just keeping on following with this stupid people.

Issue 2) Aftee this first experience I thought that's fine once the issue happen again never happens so called again oyo customer care and clear said to that customer care executive girl that I have been just gone through with such senerio and issue with first so please give me booking where local I'd unmarried couple are allowed, so wat she said is I am giving u booking in low range at hotel asma booking id: B2SA8540. Here this call I clearly confirm afrontly and made payment again online of rs 1000/- and done with booking.

After this booking I direct went from suncity to
Hotel asma.. again after visit this people said we do not accept local I'd as yesterday only we got fine of 12500/- and also then there both when I was there I spoken with oyo given then call and they spoken clearly said oyo customer care executive and stupid escalation team who made me harrassed and forced nd make feel like die.. given 3 days TAT.

Kolkata escalation team it was majorily call was landed and I bass them with bad words afrontly saying because my money taken by them and no instant resolution received like shift the hotel or refund. Wherein in my senerio it should be instant and or in a one or 2hour time maximum.

The all above story was really painful because it was big deal booking and my partner was profession needed to take classes 4pm but messup...

I needed the solution immediately now and whosoever from escalation where giving repeated TAT to me and made me harrassed and also who was taken the booking should be suspended because they harrassed made me bear alot and I am in loss with no patience.. because I was bearing not 1 2 hours it became 24hours and lastly I booked 4am one room taking advance from my friend and consumer I just request to scew badly oyo because they made name in market now they thinking now my name is done no need of service.

Kindly looking after this consumer team and also customer viewing my complaint please until resolution I mentioned dont book.

We booked our Hotel from Oyo App on 23/09/2021 for night.. I was on my way to hotel i was marked checked in & while looking for a place & on call with oyo helpline in the meantime i was shown checked out.. I didnt stayed at the hotel infact i didnt find any hotel with that name... & my payment was deducted twice from google pay app.. Later no oyo executive helped me out regarding this matter my calls are contionusly dissconnected. No one is helping out. In the name of brand they are doing fraud with ppl & looting money as advance pay & then not answering any calls.

Hotel Name : Hotel Del Monte Capital O 64448
Booking Date : 23 /09/ 2021 12:00 Pm To 24/09/2021 11 :00 AM
Booking ID :A1231552
Booking Person : Ekta Malhotra

Kindly contact me on [protected]...