OYO Rooms Complaints & Reviews

I was searching for hotels on various hotel booking websites in and around Vrindavan on 1st Oct 2021 for my intended stay on 2nd Oct to 3rd Oct. I found a hotel named OYO 81979 MOHAN PALACE which looked decent on the pics and tried to book it. I did not reach the success page or received any confirmation message or email on my booking. However I got to know my booking ID from an Acko Insurance email which did not have any other details but the booking ID. As my amount was already debited, I had to call the hotel manager through the OYO customer care number to confirm my booking. The manager on that call had said the booking was confirmed for three AC rooms. Note that I had made this booking at around 10 PM in the night on 1st Oct and all this happened after 10 PM.

Next day I reached the hotel location at around 12 noon and was quite dissapointed to see the surroundings. The hotel was in a secluded village with no facilities or good restaurants nearby. If you do not have your own vehicle you cannot manage to go anywhere from that location. Luckily at least we travelled by our own vehicles.

While checking in the hotel manager was unable to find my booking and we quickly realised that I had made a mistake in booking. Instead of booking from 2nd to 3rd Oct, I had made the booking from 1st to 2nd Oct. I was shocked to know this. We were in total 7 adults and an infant (< 2 yrs old) and among us was my grandmom who is more than 70 years old. We were tired of the long journey from Gurgaon to Vrindavan. I requested the hotel manager to shift the dates as I had already paid for my booking. He did not allow that. He argued saying they had to keep the 3 AC rooms empty as they were already booked. As I mentioned I had already paid for those rooms and I had made the booking at around 10 PM. He would anyway not have got any guests after 10 PM. On top of it I had not got any confirmation mail mentioing the hotel details, or any warning from the hotel manager himself when I had called him the last day that the booking was for the same day. If I had received one or got a warning from the manager I could have cancelled the booking by calling OYO. I was completely kept unaware of the blunder till I reached the hotel.

We had to pay 1700 extra for 1 more day as there was no hotel nearby. Plus it was extremely hot outside and we all were tired of the long journey. He provided us 1 AC room and 1 Non AC room saying all other hotel rooms were already booked. The stay at the hotel was pathetic and the experience totally spoiled our trip.

I called the OYO helpline number and was not able to reach an agent on their support line. It kept saying that lines were busy and to avoid long wait times, advised to use the help section in the app. I downloaded the app but could not find an option to raise my complaint as the issue was not listed. At that time I wanted to connect with an agent over call as it was urgent. But this process was taking a lot of time and hence I decided to do it after the trip ended.


This refund is nothing compared to the troubles me and my family had gone through. My issues are listed below:

1. Extremely Foul smelling rooms
2. Biggest problem was Bugs/Insects in one room with the balcony kept us awake throughout the night.
3. No food service, not even one complimentary water bottle in the rooms. We had to pay extra for those.
4. No light bulb in the attached bathroom. So in the night you could not use the washroom without the phone's flash.
5. Dirty linens replaced with other set of dirty linens after complaints.
6. No toiletries in the bathroom.
7. No intercom in the room to connect with reception.
8. 10-12 extra people in the hall causing disturbance. The hall was common to all rooms. Ideally nobody should have stayed there.
9. Power kept on going and AC was not running on inverter.
10.Delayed service. They were taking around 20-30 mins to respond to our requests. And for the first 3-4 times I had to literally go down to the reception for complaints.

Later after returning from the trip on 3rd Oct, I had no option but to create a ticket on the "I need assistance related to Referral/cashback" option in order to create a ticket and escalate the problem. Even after creating the ticket no one called me from their support. Next day I had to call the hotel helpline again myself but since I had a ticket I was able to escalate and connect with an agent on call and explained all my issues. The agent on call argued that as per their policies customer needs to complaint within 48 hours or else they won't be able to do anything. I requested him to create an escalation ticket and he did that. He assured that a senior manager would call me. But no one again called and I had to call them myself and got connected to another agent this time. This time it was a lady and she said that we can give you a cashback of 20% on my booking which is just INR 473. I tried to argue with her and she connected me with the hotel manager who was extremely rude on the call.

Hnestly, the INR 473 refund is nothing compared to what we went through. The trip was spoiled and we had a sleepless night in that hotel. This was my first experience with OYO and it surely is my last. I will not suggest anyone else to use OYO services ever. If this is what they call OYO standards, then they need to improve a lot because the market is not short of options.

I sent multiple emails to them but I got minimum support from their end. I am complaining on this forum after feeling completely frustrated with their service. On the email also, I advised them to send a surprise visit team to the hotel on a busy weekend and see what standards they are keeping.

My advice to all: Never book a hotel through OYO. Even if you do, dont make the payment in advance. If they ask advance payment something is off. Take multiple videos and photos of the hotel in case you face any issues. This is biggest mistake we did on our stay.

Property manager is not good I'm paying advance and he is not giving check in. he will first refuse for check in then when I'm leave there he will check in and check out on his own so never book this hotel.

They have promised a refund, but nothing is happening, they are just dodging this process.

Had made a booking of a room in Hotel Rama Inn as per details in the mail trail. OYO sent a mail to me asking me to make a partial (50%) of the rent for the proposed 2 days' stay saying that my accommodation was partially reserved and it would be confirmed on payment of 50% of the total rent as the property had a heavy demand . I paid it too (Please refer to the attached bank statement as proof of having paid the amount. However, I came to the hotel (Hotel Rama Inn) from the airport on 9th Sep 2021. The hotel staff denied me "check in" saying the booking had been transferred. I tried calling OYO customer care. But it connected to IVR only. I could never get customercare officials online. I along with my family had to stand on the roadside, waiting for the taxi on the roadside in the dark.

The prime questions are as to who will pay for the security risk we (my family - myself, my missus and a child of 13 years) faced in the darkness of an unlighted roadside and why OYO is still keeping unprofessional hotel partners and harassing customers like this. What is the meaning of confirmation and then booking transfer? Are we supposed to roam around for no fault of ours but because of OYO hotel partners' unprofessional and unethical behaviour?

OYO gave me a mobile number [protected]. Nobody bothers to explain and attend to customer's grievances? Why such a pathetic service quality and lowest ethical standards?

I tried booking a hotel, payment was made and room was not Booked. I tried speaking to oyo officials. They were just picking the call and nobody did answer or listen to the complaint. I think the most horrible experience I ve ever had with some company is this. Worst

UPI fraud through phone calls. Hackers got my customers Id . it cannot possible without oyo involvement.. oyo platform is not very much confidential..even in oyo call center were not took my complain.

It was very disgusting to share my experience:

I booked OYO room for 2nd October, 2021 2 classic rooms for 6 guests at Hotel pearl 42, Chandigarh. When I reached there around 1: 30 p.m. room was not ready and it was asked that room will be ready by 3 o’clock while my check in time was 12:00 O’Clock. Room which was shown to us, it was very dirty, small room and smelling badly. In that room extra bed can’t be accommodated while i paid for 2 extra beds for 2 rooms. I cancelled that room as instructed by hotel manager. I paid Rs 2868 for 2 classic rooms which was cancelled on the same day i.e 2nd October, 21. I request refund for that amount but till now there is no response.

It was really very upsetting situation for me that OYO are doing such cheating business. They are not fulfilling their commitment. Due to your false commitment I waste my whole day i.e 2nd October, 21.

Booked a hotel after seeing its photos on OYO app. After going there it was found completely different. The hotel was actually situated in a very busy market place and the room was very small, congested and not clean enough. It's really difficult to park my vehicle there. Not even a restaurant was there in the property but Oyo has mentioned the photo of a bar also. Not a single real photo of the property is uploaded on the app. All the photographs happen to be fake and misleading. Customers like us get trapped after viewing such fake photographs and misleading reviews on the app. This is a clear case of fraud and cheating. OYO Rooms is continuously loosing its reliability and professionalism. My booking ID was E5WB9592.

I made a booking through the oyo app. At the first attempt, the transaction failed so I tried again with my credit card. Now my credit card shows two 1401₹ transactions for a single booking.
My booking ID is H1SP0714
Name: Rohan Ghatpande
Mobile no: [protected]

Please initiate the refund for the additional transfer. I have attached the screenshot below which clearly shows the 2802₹ amount transfer! Do the needful at the earliest!

Date of Incident: Oct 3 2021

Made a reservation on Sept 28 for OCT4, Chennai through OYO Agent, Paid 500 via Online booking, balance to be paid @hotel. So far NO ISSUE

Somebody by the name Ashish called on Oct3 - he said he is the property manager and rushed me to pay the balance, else room will be cancelled

He gave me ( whatsapped me) the EXACT balance to be paid including the CORRECT booking reference number and my phone number used for booking. I paid the balance to upi id - [protected]@upi

When I called the OYO main number, they connected me with the real property manager. Both Oyo personnel and Property manager clamed they have not received the balance

Phone number from which I received whats app [protected]
Upi Bank handle - [protected]@upi
Account of Jitendra Yadav

Yesterday 02/10/2021, I book a hotel, Spot on 63743 Jayesh lodging and boarding, booking I'd IALI0632. I pay all amount online but when I reached at hotel they was saying that hotel was closed before 2 month's we not getting any oyo booking.
But I allredy pay whole amount for hotel.
So please I want to refund my money as soon as possible.

Oyo hotel stya plz not laicence and fair laicence run hotel

Booking id: DZ1M3408
I had booked a room at 09:08 am in the morning through customer care and cancel the same through customer care before because of an injury due to in my leg due to heavy rainfall at Nashik railway station and unable to travel towards the booking hotel.
I called oyo customer care for more than 30 times and everytime they cut the call during the communication. I have all the recordings with me to present to whom it may concern.
I have paid ₹ 1517 at the time of booking and now i want my refund for the same as soon as possible

Ajay Malhotra
[protected]

My registered mobile number is [protected] and booking ID is T0UO8243.
I'm a corporate traveller. I needed a room with AC and WIFI, so I booked the same with OYO. While checking In they first assigned me a room 203, which had both then suddenly they asked me to move to 303, which had a cooler which makes unwanted loud noise and no WIFI, upon questioning the hotel they had no answer for cooler and for WIFI they said I had a problem with my device. How come my device works in 2nd floor and doesn't works in third floor. Upon checking found there's no WIFI router in the 3rd floor. Hotel wasn't ready to help me, the only alternative I had is to check out without staying but I already paid. I have payment details.

I have tried booking OYO for my cousin to attend an exam in Bangalore. Date of booking was 1st Oct 2021.
OYO15818 is the property in which I tried to book. I have selected UPI GooglePay as the payment option. I received a payment request on my phone from OYO and I accepted it. The money was debited from my account.

However, OYO website again asked to make payment. Since, it's required for me to book the accommodation, I made a netbanking payment this time and it worked. The booking ID (ZQ5H5382) was generated and the voucher was also received. But, I couldn't get the refund of the GooglePay payment, because the customer care guy wouldn't come on to the call!

I had booked a room for 2 days on August 17 and i cancelled it. Today is October 1st and still i haven't received my refund it's 50 days. Customer support is so useless that they don't help at all. I i confirmed with my bank and they asked for Transaction ID/BRN. But the customer care is not providing me the ID. According to oyo my refund is success, so oyo must have BRN.
CHECK BELOW THE DETAILS it says refund status is success but i haven't received amount and even Oyo doesn't have BRN number which means the refund is just showing success . Even the Oyo chat customer told me that they don't have BRN. I'm sharing that screenshot as well below. Please provide me a solution

I tried calling an oyo executive at [protected] they picked up my call and a guy from reception desk ask me to provide a number for booking and then he booked a room for me at oyo 143 townhouse royal garden for check in on 30/09/21 -check out date on 01/10/21 his name was arnindam from kolkata and then he asked me to do a payment of rupees 799 as i recevied a request of 799 and i payed the amount of 799 and then he told sir i am sending you booking id and other details but i did not recevied anything till yet so i wll be vey gald if you guys do help me out with this i am attaching my booking transection id as well i want my refund of rupees 799 tought i did not went to hotel for staying thanks you in anticipation

The behaviour of hotel manager was very bad, he bullied and used abusive language which is quite unacceptable in any civilized society, first he refused to give the room which we had already booked and agreed only after appealing for a long time . We had no other option but to stay as we were stuck in the middle of night, he refused to give us even a bottle of water, so one can easily imagine what kind of difficulties we had to go through . This is quite shameful and unacceptable.. Please do something and take appropriate action, otherwise we have to go to the higher authority to save the word which is called 'Humanity'..booking id is WXJ19603

Oyo sai hamko koi call keya tha uska baad wo mera booking cancel keya hai aur abhi bol rha hai koi rufand nhi milega oyo ko kuch sestem bahut kharab hai mera last booking tha aur khvi booking nhi hoga

OYO agent made wrong location booking and took advance via googlepay transaction.

He did not provide booking ID and now there is no record of my booking in OYO records to follow up on refund.