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Postal Life Insurance [PLI] Complaints & Reviews

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1.3
Updated: Apr 21, 2025
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Postal Life Insurance [PLI]

Postal Life Insurance [PLI] reviews & complaints page 20

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S
sanddy_1983
from Powai, Maharashtra
Jan 3, 2021
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Address: Room No C109 KENDRIYA SADAN RANCHI BASTI, Dairy Farm, GPOA Cpwd building

Sir I am Sandeep Singh PLI Policy No. 0869605 & I made the online payment for my PLI policy premium, for the period from 01 February 2021 till 31 January 2022 through PNB Debit Card on January 01, 2021. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.

Screenshot of the amount deducted from Bank Account, and Payment status Pending has been attached for your reference
+2 photos
Jan 12, 2021
Complaint marked as Resolved 
Bank has taken initiative to resolve the issue. I raised the issue through my netbanking channel it took bank 04 days for resolution. Thanks for your support.
Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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Sir I am SWARNALI TAMULI PLI Policy No. AM-141150-CC & I made the online payment for my PLI policy premium, for the period from 01/01/2021 TO 28/02/2021 on dated 16th February 2021 through Assam Gramin Vikash bank, Debit Card and Rs 2065/- Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.

Money deducted from account but premium for PLI not received - Comment #3801242 - Image #0
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    poonam4811
    Jan 2, 2021
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    Address: sriganganagar

    I am madhubala. Maine 01/01/21 ko online payment (3501/-) sbi debit card se kiya tha. Transection successful raha or account se amount v debit ho gya. Par policy m payment history pending hi show ho rhi h..
    Plss sir/mam solve my problem.
    +1 photos
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      C
      Chandrashaker Kumar
      Jan 2, 2021
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      Address: S/O: B. Kishor Kumar, HOUSE NO- 2, ANNAPURNA VIHAR, CHUCHUYA PARA, Bilaspur, Bilaspur, Chhatisgarh - 495004, House no 2 Annapurna colony ganesh Nagar

      My policy number is[protected] done the online payment for my PLI policy, December 2020 premium through State Bank of India Net Banking on December 29th 2020. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.

      Screenshot of the amount deducted from Bank Account, and Payment status Pending has been attached for your reference
      +2 photos
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        M
        maheshawariwar
        from Delhi, Delhi
        Jan 1, 2021
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        Good Evening sir/madam,
        Myself Dr Mahesh Awariwar working in India Air Force presently posted to INHS Kalyani NAVAL BASE Visakhapatnam A.P.I m holding PLI APS[protected]A dated 24jan 16, APS[protected]A dated 3 Feb 16.I applied for certain changes in duration of policies in month of jan 2016 from Air Force Station Thane under 4 AIR FMU PU 56APO
        I sent application with my original policies along with when I was posted in Air Force station Thane Maharashtra.
        I didn't get my corrected polices till date.
        Requesting please look into matter and do needful.
        My present address is as follows.
        Sqn Ldr mahesh awariwar, graded spl and HOD pediatrics INHS KALYANI NAVAL BASE Visakhapatnam AP
        Mobile no.[protected], [protected]
        Please find attachments.
        Kindly update..
        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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          M
          monalidave
          from Surat, Gujarat
          Jan 1, 2021
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          I got text message regarding my PLI POLICY NO:[protected] that it has been lapse but i go to nearby Post office n check my policy status which is active, wt should I have to do, I regularly pay premium online via online mode and I have also check online .
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            P
            Pragnaben
            Dec 31, 2020
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            Address: Una Gujarat
            Website: pli.indiapost.gov.in/CustomerPortal/generateCustomerIdFromLogin.action

            Multiple times, I have gone to nearest Post office branch (Una - Gujarat) to make sure that my mobile number and email Id are updated for my PLI.
            Also tried multiple times to generate customer ID at link below:
            https://pli.indiapost.gov.in/CustomerPortal/generateCustomerIdFromLogin.action
            But not able to generate customer ID. I can provide details of my PLI
            +1 photos
            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
            Jan 05, 2021
            Updated by Pragnaben             Thank you for that. So far no update from PLI. Not sure if they will communicate with me over email or any other medium(because I have not shared by phone number or PLI number).
            Feb 24, 2021
            Updated by Pragnaben             Hi Team, any idea if we get any update for PLI ? It's been more than 1 month but there is no response.
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              V
              VibhaHegde94
              Dec 29, 2020
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              Resolved

              PLI payment status Pending

              I've done the online payment for my PLI policy, January 2021 premium through State Bank of India Net Banking on December 29th 2020. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.

              Screenshot of the amount...
              +2 photos
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              Ayush Ansuman Mishra
              Dec 29, 2020
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              Address: Kunjakanta Dhenkanal

              Sir / Madam, I have been deducted with my PLI Premium amount but transaction is still not yet successfull showing.

              PLI Customer ID[protected]
              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                R
                Raviudt
                from Powai, Maharashtra
                Dec 23, 2020
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                Address: UDUMALPET

                Respected sir / Madam,
                I paid my RPLI premium ( TN- 610862 - CS ) amount for the december 2020 month through online mode on 15/12/2020. Even after 1 week, transaction history shows pending. The amount neither return back to my account nor credited to my pli account. Plz do the needful as soon as possible. So that i can maintain myself as a correct premium payer on time.
                +1 photos
                Jan 5, 2021
                Complaint marked as Resolved 
                I got back the pending transaction amount to my account. I registered complaint through pli section in our Head post office and the mail provided by them. I also contact customer care service of my bank. They informed me that the amount was deposited successfully to the merchant end. Again i followed mailing to postal website atlast i got my amount back. I am really happy.
                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                Jan 04, 2021
                Updated by Raviudt                 Even after 20 days, i did not get back my pli premium payment paid on 15/12/2020 through online mode using my credit card. I lost my hope.
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                  R
                  ramyagr
                  Dec 22, 2020
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                  Resolved

                  I am Ramya Gandhi Raj and my policy details are as follows.

                  - TN-635451-B
                  Installment Premium 3825.00 Policy Status Active Insured RAMYA GANDHI RAJ Product Name Santosh
                  Issue Date 13/10/2015 Next Premium Date 01/04/2020 Customer ID 56211225

                  I have made a payment for the month of january on 28/01/2020 however the same was not adjusted towards payment of month January and it was adjusted towards payment of month February.
                  Kindly make the aforesaid correction in my records and update the same in the portal.
                  Aug 10, 2021
                  Complaint marked as Resolved 
                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 01, 2021
                  Postal Life Insurance [PLI] Customer Care's response                   Sir,
                  Sorry for inconvenience. your issue is being examined. you will be updated on this through registered e-mail id.
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                    R
                    rakeshmohanty
                    from Bengaluru, Karnataka
                    Dec 21, 2020
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                    I hold RPIL policy having policy # R-OR-BN-EA-132630.
                    Even after using correct credentials multiple times it says incorrect customerid or password
                    +1 photos
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                      S
                      SBalajiCA
                      Dec 21, 2020
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                      Website: pli.indiapost.gov.in/CustomerPortal

                      I have been using PLI for making my PLI payment for past 8 months.
                      I was asked to revisit the password, after revisiting the password, I logged in. To my surprise the saved account details and transaction history nothing is appearing.
                      I am not sure is it linked to password resetting process or standalone issue.

                      My issue is not able to view my saved details and transaction history so not able to pay current month premium
                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                        N
                        Nicky1519
                        from Powai, Maharashtra
                        Dec 16, 2020
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                        Address: Door No: 8, C - Block, Pushpanagar 1st Street, Nungambakkam, Chennai-600034

                        For the month of December I had initiated the transfer amount 4039 form Paytm wallet. I have recieved the message in browser like transaction is successful with empty receipt number and also in transaction history too im getting status 99 followed by status 1 succes.
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                          M
                          Manohar krishna
                          Dec 16, 2020
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                          My pli online payment option not show my policy details data are also not found.i login to the page none of your police's premium payment
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                            R
                            Rajitha Burra
                            Dec 14, 2020
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                            Resolved

                            Dear Sir,
                            This is rajitha.I've opened my pli policy in 2017, then i created the online pli in 2017 and paying all my premiums through online till november 2020.But when i opened my account this month(december 2020) i could not find my policy no. as well as my profile. Please help me out from this issue sir..
                            +1 photos
                            Dec 16, 2020
                            Complaint marked as Resolved 
                            Thank you...problem has solved.
                            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                            Now the issue has been resolved. Kindly check.
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                              J
                              Jyothi Yellavula
                              Dec 14, 2020
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                              My pli online payment option not show my policy details data are also not found.i login to the page none of your police's premium payment
                              +1 photos
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                                M
                                manoj vashishth
                                from Powai, Maharashtra
                                Dec 11, 2020
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                                Address: dilhi post life insurance .PLI department
                                Website: Pli department delhi

                                My PLI policy no.[protected].date 01.12.2020 I pay my pli kist with on month intrest 5320 +5320+52 total 10692 for month november. By paytm from credits card . Message delay hone se yahi payment two times Oli site .my Customer id se bhi jo gya by credit card 10692 or 10692 .So I want refund or replace for my credit card proof picture credit card statement below
                                +1 photos
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                Dec 11, 2020
                                Updated by manoj vashishth                                 Payment november and december kist pli total 10692 with intrest 52 plus .Policy no.[protected]

                                Dec 11, 2020
                                Updated by manoj vashishth                                 Credit card first transaction reference number[protected]. Second[protected] and third[protected]

                                Verified Support
                                Feb 01, 2021
                                Postal Life Insurance [PLI] Customer Care's response                                 Sir,
                                Kindly check your bank account. all such refunds has been made.
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                                  M
                                  manoj vashishth
                                  from Powai, Maharashtra
                                  Dec 10, 2020
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                                  Address: PLI INDIA DELHI ..MY HEAD BRANCH DISTRICT DHOLPUR RAJ.

                                  My PLI policy no. is[protected] . Date 01.12.2020 Ionline pay nov.month 5320 and dec kist 5320 with intrest 52 total paid 10692 rupees .Samay par message na aane par ek hi payment teen times ho gya .So I want two times payment refund ya cancel . Three payment same receipt no .[protected] one from paytm and two PLI site customer id password se .Sabhi payment credit card se cut gye hai .So I want only one pay kist nov.and dec .Total 10692 .And two times payment refund for credit card
                                  +1 photos
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                                  Dec 10, 2020
                                  Updated by manoj vashishth                                   My payment cut three times 10692 thric but update only one time so I want two time payment refund for credit card

                                  Dec 10, 2020
                                  Updated by manoj vashishth                                   I want refund

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                                    J
                                    Jit3011
                                    Dec 10, 2020
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                                    Address: Vpo mumta nagrota bagwan

                                    Sir my name is Nitu. I have paid my pli premium on 6th December 2020 through online from my Pnb account by debit card 12 month of rupees 45671, but the amount was not shown in payment history. it showed as pending in payment history. Amount deducted from my account but policy payment not done in portal.. when i saw in policy summary of there is next payment date is 1/12/2020 but i already paid but receipt not receive yet

                                    Kindly solve issue as soon as possible..
                                    +1 photos
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                                      N
                                      Nitu sarang
                                      Dec 9, 2020
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                                      Address: Post office kangra

                                      Sir,
                                      Sir my name is Nitu I have paid my pli premium on 6th December 2020 through online from my PNB account by debit card .My policy no is[protected] I did payment of policy 12 month rupees 45671 by online mode... Amount deducted from my account but policy payment not done in portal.. when i saw in policy summary of there is next payment date is 1/12/2020 but i already paid the 12 month advance payment but receipt not receive yet

                                      Kindly solve issue as soon as possible..
                                      +1 photos
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