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Postal Life Insurance [PLI] Complaints & Reviews

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Updated: Apr 21, 2025
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Postal Life Insurance [PLI]

Postal Life Insurance [PLI] reviews & complaints page 20

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B
Bapujee
Jan 3, 2021
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Address: Arun Kumar Mohanty, Deputy Director(Statistics), Vigilance Directorate ,Odisha, Cuttack ,PIN-753001

I have the following five PLI policies. During the pandemic period, I started paying premium of those PLI policies through online since July, 2020 after creating Customer ID. But, in this month of January, 2021 when I tried to make online payment of the premium of the said PLI policies repeatedly on 2.01.2021 and 3.01.2021, it resulted in failure. I could not understand the reason of the problem. Kindly sort out the problem early in order to facilitate me to make online payment of premium of those PLI policies, as GoI is giving stress on digital payment, which is the need of the hour.
Policy Number Premium Amount per Month(In Rs.)
OR-AEA-84249-CS 527.00
[protected].00
OR-335669-CS 690.00
[protected].00
OR-367057-CS 2439.00
Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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    S
    sanddy_1983
    from Powai, Maharashtra
    Jan 3, 2021
    Resolved
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    Resolved

    Address: Room No C109 KENDRIYA SADAN RANCHI BASTI, Dairy Farm, GPOA Cpwd building

    Sir I am Sandeep Singh PLI Policy No. 0869605 & I made the online payment for my PLI policy premium, for the period from 01 February 2021 till 31 January 2022 through PNB Debit Card on January 01, 2021. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.

    Screenshot of the amount deducted from Bank Account, and Payment status Pending has been attached for your reference
    Jan 12, 2021
    Complaint marked as Resolved 
    Bank has taken initiative to resolve the issue. I raised the issue through my netbanking channel it took bank 04 days for resolution. Thanks for your support.
    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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    Sir I am SWARNALI TAMULI PLI Policy No. AM-141150-CC & I made the online payment for my PLI policy premium, for the period from 01/01/2021 TO 28/02/2021 on dated 16th February 2021 through Assam Gramin Vikash bank, Debit Card and Rs 2065/- Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.
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      P
      poonam4811
      Jan 2, 2021
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      Address: sriganganagar

      I am madhubala. Maine 01/01/21 ko online payment (3501/-) sbi debit card se kiya tha. Transection successful raha or account se amount v debit ho gya. Par policy m payment history pending hi show ho rhi h..
      Plss sir/mam solve my problem.
      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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        C
        Chandrashaker Kumar
        Jan 2, 2021
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        Address: S/O: B. Kishor Kumar, HOUSE NO- 2, ANNAPURNA VIHAR, CHUCHUYA PARA, Bilaspur, Bilaspur, Chhatisgarh - 495004, House no 2 Annapurna colony ganesh Nagar

        My policy number is[protected] done the online payment for my PLI policy, December 2020 premium through State Bank of India Net Banking on December 29th 2020. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.

        Screenshot of the amount deducted from Bank Account, and Payment status Pending has been attached for your reference
        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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          M
          maheshawariwar
          from Delhi, Delhi
          Jan 1, 2021
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          Good Evening sir/madam,
          Myself Dr Mahesh Awariwar working in India Air Force presently posted to INHS Kalyani NAVAL BASE Visakhapatnam A.P.I m holding PLI APS[protected]A dated 24jan 16, APS[protected]A dated 3 Feb 16.I applied for certain changes in duration of policies in month of jan 2016 from Air Force Station Thane under 4 AIR FMU PU 56APO
          I sent application with my original policies along with when I was posted in Air Force station Thane Maharashtra.
          I didn't get my corrected polices till date.
          Requesting please look into matter and do needful.
          My present address is as follows.
          Sqn Ldr mahesh awariwar, graded spl and HOD pediatrics INHS KALYANI NAVAL BASE Visakhapatnam AP
          Mobile no.[protected], [protected]
          Please find attachments.
          Kindly update..
          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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            M
            monalidave
            from Surat, Gujarat
            Jan 1, 2021
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            I got text message regarding my PLI POLICY NO:[protected] that it has been lapse but i go to nearby Post office n check my policy status which is active, wt should I have to do, I regularly pay premium online via online mode and I have also check online .
            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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              P
              Pragnaben
              Dec 31, 2020
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              Address: Una Gujarat
              Website: pli.indiapost.gov.in/CustomerPortal/generateCustomerIdFromLogin.action

              Multiple times, I have gone to nearest Post office branch (Una - Gujarat) to make sure that my mobile number and email Id are updated for my PLI.
              Also tried multiple times to generate customer ID at link below:
              https://pli.indiapost.gov.in/CustomerPortal/generateCustomerIdFromLogin.action
              But not able to generate customer ID. I can provide details of my PLI
              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
              Jan 05, 2021
              Updated by Pragnaben               Thank you for that. So far no update from PLI. Not sure if they will communicate with me over email or any other medium(because I have not shared by phone number or PLI number).
              Feb 24, 2021
              Updated by Pragnaben               Hi Team, any idea if we get any update for PLI ? It's been more than 1 month but there is no response.
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                V
                VibhaHegde94
                Dec 29, 2020
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                Resolved

                PLI payment status Pending

                I've done the online payment for my PLI policy, January 2021 premium through State Bank of India Net Banking on December 29th 2020. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.

                Screenshot of the amount...
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                Ayush Ansuman Mishra
                Dec 29, 2020
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                Address: Kunjakanta Dhenkanal

                Sir / Madam, I have been deducted with my PLI Premium amount but transaction is still not yet successfull showing.

                PLI Customer ID[protected]
                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                  R
                  Raviudt
                  from Powai, Maharashtra
                  Dec 23, 2020
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                  Address: UDUMALPET

                  Respected sir / Madam,
                  I paid my RPLI premium ( TN- 610862 - CS ) amount for the december 2020 month through online mode on 15/12/2020. Even after 1 week, transaction history shows pending. The amount neither return back to my account nor credited to my pli account. Plz do the needful as soon as possible. So that i can maintain myself as a correct premium payer on time.
                  Jan 5, 2021
                  Complaint marked as Resolved 
                  I got back the pending transaction amount to my account. I registered complaint through pli section in our Head post office and the mail provided by them. I also contact customer care service of my bank. They informed me that the amount was deposited successfully to the merchant end. Again i followed mailing to postal website atlast i got my amount back. I am really happy.
                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                  Jan 04, 2021
                  Updated by Raviudt                   Even after 20 days, i did not get back my pli premium payment paid on 15/12/2020 through online mode using my credit card. I lost my hope.
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                    R
                    ramyagr
                    Dec 22, 2020
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                    Resolved

                    I am Ramya Gandhi Raj and my policy details are as follows.

                    - TN-635451-B
                    Installment Premium 3825.00 Policy Status Active Insured RAMYA GANDHI RAJ Product Name Santosh
                    Issue Date 13/10/2015 Next Premium Date 01/04/2020 Customer ID 56211225

                    I have made a payment for the month of january on 28/01/2020 however the same was not adjusted towards payment of month January and it was adjusted towards payment of month February.
                    Kindly make the aforesaid correction in my records and update the same in the portal.
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 01, 2021
                    Postal Life Insurance [PLI] Customer Care's response                     Sir,
                    Sorry for inconvenience. your issue is being examined. you will be updated on this through registered e-mail id.
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                      R
                      rakeshmohanty
                      from Bengaluru, Karnataka
                      Dec 21, 2020
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                      I hold RPIL policy having policy # R-OR-BN-EA-132630.
                      Even after using correct credentials multiple times it says incorrect customerid or password
                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                        S
                        SBalajiCA
                        Dec 21, 2020
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                        Website: pli.indiapost.gov.in/CustomerPortal

                        I have been using PLI for making my PLI payment for past 8 months.
                        I was asked to revisit the password, after revisiting the password, I logged in. To my surprise the saved account details and transaction history nothing is appearing.
                        I am not sure is it linked to password resetting process or standalone issue.

                        My issue is not able to view my saved details and transaction history so not able to pay current month premium
                        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                          Nicky1519
                          from Powai, Maharashtra
                          Dec 16, 2020
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                          Address: Door No: 8, C - Block, Pushpanagar 1st Street, Nungambakkam, Chennai-600034

                          For the month of December I had initiated the transfer amount 4039 form Paytm wallet. I have recieved the message in browser like transaction is successful with empty receipt number and also in transaction history too im getting status 99 followed by status 1 succes.
                          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                            M
                            Manohar krishna
                            Dec 16, 2020
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                            My pli online payment option not show my policy details data are also not found.i login to the page none of your police's premium payment
                            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                              R
                              Rajitha Burra
                              Dec 14, 2020
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                              Resolved

                              Dear Sir,
                              This is rajitha.I've opened my pli policy in 2017, then i created the online pli in 2017 and paying all my premiums through online till november 2020.But when i opened my account this month(december 2020) i could not find my policy no. as well as my profile. Please help me out from this issue sir..
                              Dec 16, 2020
                              Complaint marked as Resolved 
                              Thank you...problem has solved.
                              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                              Now the issue has been resolved. Kindly check.
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                                J
                                Jyothi Yellavula
                                Dec 14, 2020
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                                My pli online payment option not show my policy details data are also not found.i login to the page none of your police's premium payment
                                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                                  M
                                  manoj vashishth
                                  from Powai, Maharashtra
                                  Dec 11, 2020
                                  Resolved
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                                  Resolved

                                  Address: dilhi post life insurance .PLI department
                                  Website: Pli department delhi

                                  My PLI policy no.[protected].date 01.12.2020 I pay my pli kist with on month intrest 5320 +5320+52 total 10692 for month november. By paytm from credits card . Message delay hone se yahi payment two times Oli site .my Customer id se bhi jo gya by credit card 10692 or 10692 .So I want refund or replace for my credit card proof picture credit card statement below
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                  Dec 11, 2020
                                  Updated by manoj vashishth                                   Payment november and december kist pli total 10692 with intrest 52 plus .Policy no.[protected]

                                  Dec 11, 2020
                                  Updated by manoj vashishth                                   Credit card first transaction reference number[protected]. Second[protected] and third[protected]

                                  Verified Support
                                  Feb 01, 2021
                                  Postal Life Insurance [PLI] Customer Care's response                                   Sir,
                                  Kindly check your bank account. all such refunds has been made.
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                                    M
                                    manoj vashishth
                                    from Powai, Maharashtra
                                    Dec 10, 2020
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                                    Address: PLI INDIA DELHI ..MY HEAD BRANCH DISTRICT DHOLPUR RAJ.

                                    My PLI policy no. is[protected] . Date 01.12.2020 Ionline pay nov.month 5320 and dec kist 5320 with intrest 52 total paid 10692 rupees .Samay par message na aane par ek hi payment teen times ho gya .So I want two times payment refund ya cancel . Three payment same receipt no .[protected] one from paytm and two PLI site customer id password se .Sabhi payment credit card se cut gye hai .So I want only one pay kist nov.and dec .Total 10692 .And two times payment refund for credit card
                                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                    Dec 10, 2020
                                    Updated by manoj vashishth                                     My payment cut three times 10692 thric but update only one time so I want two time payment refund for credit card

                                    Dec 10, 2020
                                    Updated by manoj vashishth                                     I want refund

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                                      J
                                      Jit3011
                                      Dec 10, 2020
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                                      Address: Vpo mumta nagrota bagwan

                                      Sir my name is Nitu. I have paid my pli premium on 6th December 2020 through online from my Pnb account by debit card 12 month of rupees 45671, but the amount was not shown in payment history. it showed as pending in payment history. Amount deducted from my account but policy payment not done in portal.. when i saw in policy summary of there is next payment date is 1/12/2020 but i already paid but receipt not receive yet

                                      Kindly solve issue as soon as possible..
                                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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