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Postal Life Insurance [PLI] Complaints & Reviews

www.postallifeinsurance.gov.in

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Updated: Apr 21, 2025

Complaints 1233

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319

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914

So far, so good. Postal Life Insurance [PLI] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Postal Life Insurance [PLI] will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: Arun Kumar Mohanty, Deputy Director(Statistics), Vigilance Directorate ,Odisha, Cuttack ,PIN-753001

I have the following five PLI policies. During the pandemic period, I started paying premium of those PLI policies through online since July, 2020 after creating Customer ID. But, in this month of January, 2021 when I tried to make online payment of the premium of the said PLI policies repeatedly on 2.01.2021 and 3.01.2021, it resulted in failure. I could not understand the reason of the problem. Kindly sort out the problem early in order to facilitate me to make online payment of premium of those PLI policies, as GoI is giving stress on digital payment, which is the need of the hour.
Policy Number Premium Amount per Month(In Rs.)
OR-AEA-84249-CS 527.00
[protected].00
OR-335669-CS 690.00
[protected].00
OR-367057-CS 2439.00

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Address: Room No C109 KENDRIYA SADAN RANCHI BASTI, Dairy Farm, GPOA Cpwd building

Sir I am Sandeep Singh PLI Policy No. 0869605 & I made the online payment for my PLI policy premium, for the period from 01 February 2021 till 31 January 2022 through PNB Debit Card on January 01, 2021. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.

Screenshot of the amount deducted from Bank Account, and Payment status Pending has been attached for your reference

Jan 12, 2021

Complaint marked as Resolved

Bank has taken initiative to resolve the issue. I raised the issue through my netbanking channel it took bank 04 days for resolution. Thanks for your support.

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S

Swarnali Tamuli

from Bhubaneshwar, Odisha

Feb 18, 2021

Sir I am SWARNALI TAMULI PLI Policy No. AM-141150-CC & I made the online payment for my PLI policy premium, for the period from 01/01/2021 TO 28/02/2021 on dated 16th February 2021 through Assam Gramin Vikash bank, Debit Card and Rs 2065/- Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.

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Address: sriganganagar

I am madhubala. Maine 01/01/21 ko online payment (3501/-) sbi debit card se kiya tha. Transection successful raha or account se amount v debit ho gya. Par policy m payment history pending hi show ho rhi h..
Plss sir/mam solve my problem.

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Address: S/O: B. Kishor Kumar, HOUSE NO- 2, ANNAPURNA VIHAR, CHUCHUYA PARA, Bilaspur, Bilaspur, Chhatisgarh - 495004, House no 2 Annapurna colony ganesh Nagar

My policy number is[protected] done the online payment for my PLI policy, December 2020 premium through State Bank of India Net Banking on December 29th 2020. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.

Screenshot of the amount deducted from Bank Account, and Payment status Pending has been attached for your reference

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Good Evening sir/madam,
Myself Dr Mahesh Awariwar working in India Air Force presently posted to INHS Kalyani NAVAL BASE Visakhapatnam A.P.I m holding PLI APS[protected]A dated 24jan 16, APS[protected]A dated 3 Feb 16.I applied for certain changes in duration of policies in month of jan 2016 from Air Force Station Thane under 4 AIR FMU PU 56APO
I sent application with my original policies along with when I was posted in Air Force station Thane Maharashtra.
I didn't get my corrected polices till date.
Requesting please look into matter and do needful.
My present address is as follows.
Sqn Ldr mahesh awariwar, graded spl and HOD pediatrics INHS KALYANI NAVAL BASE Visakhapatnam AP
Mobile no.[protected], [protected]
Please find attachments.
Kindly update..

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I got text message regarding my PLI POLICY NO:[protected] that it has been lapse but i go to nearby Post office n check my policy status which is active, wt should I have to do, I regularly pay premium online via online mode and I have also check online .

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Address: Una Gujarat

Website: pli.indiapost.gov.in/CustomerPortal/generateCustomerIdFromLogin.action

Multiple times, I have gone to nearest Post office branch (Una - Gujarat) to make sure that my mobile number and email Id are updated for my PLI.
Also tried multiple times to generate customer ID at link below:
https://pli.indiapost.gov.in/CustomerPortal/generateCustomerIdFromLogin.action
But not able to generate customer ID. I can provide details of my PLI

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Jan 05, 2021

Updated by Pragnaben Thank you for that. So far no update from PLI. Not sure if they will communicate with me over email or any other medium(because I have not shared by phone number or PLI number).

Feb 24, 2021

Updated by Pragnaben Hi Team, any idea if we get any update for PLI ? It's been more than 1 month but there is no response.

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I've done the online payment for my PLI policy, January 2021 premium through State Bank of India Net Banking on December 29th 2020. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment. Kindly resolve the issue as soon as possible.

Screenshot of the amount deducted from Bank Account, and Payment status Pending has been attached for your reference

Jan 4, 2021

Complaint marked as Resolved

Thank u.. I got my amount back to my bank account.. I had not only complained here, but also i had registered complaint in Postal website through mail id provided there.. don't know who solved the problem but thank you.. i got my amount back.. n wat i learnt from this is, , not to make online premium payment, n to pay it by cash by visiting post office.. as we have to suffer for the stucked money n have to regularly followup, which is hectic..

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Dec 29, 2020

Updated by VibhaHegde94 Here is the details of my policy

Policy number :[protected]
Policy premium Amount: 3231 (including taxes)

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Address: Kunjakanta Dhenkanal

Sir / Madam, I have been deducted with my PLI Premium amount but transaction is still not yet successfull showing.

PLI Customer ID[protected]

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Address: UDUMALPET

Respected sir / Madam,
I paid my RPLI premium ( TN- 610862 - CS ) amount for the december 2020 month through online mode on 15/12/2020. Even after 1 week, transaction history shows pending. The amount neither return back to my account nor credited to my pli account. Plz do the needful as soon as possible. So that i can maintain myself as a correct premium payer on time.

Jan 5, 2021

Complaint marked as Resolved

I got back the pending transaction amount to my account. I registered complaint through pli section in our Head post office and the mail provided by them. I also contact customer care service of my bank. They informed me that the amount was deposited successfully to the merchant end. Again i followed mailing to postal website atlast i got my amount back. I am really happy.

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Jan 04, 2021

Updated by Raviudt Even after 20 days, i did not get back my pli premium payment paid on 15/12/2020 through online mode using my credit card. I lost my hope.

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I am Ramya Gandhi Raj and my policy details are as follows.

- TN-635451-B
Installment Premium 3825.00 Policy Status Active Insured RAMYA GANDHI RAJ Product Name Santosh
Issue Date 13/10/2015 Next Premium Date 01/04/2020 Customer ID 56211225

I have made a payment for the month of january on 28/01/2020 however the same was not adjusted towards payment of month January and it was adjusted towards payment of month February.
Kindly make the aforesaid correction in my records and update the same in the portal.

Aug 10, 2021

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2021

Postal Life Insurance [PLI] Customer Care's response Sir,
Sorry for inconvenience. your issue is being examined. you will be updated on this through registered e-mail id.

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I hold RPIL policy having policy # R-OR-BN-EA-132630.
Even after using correct credentials multiple times it says incorrect customerid or password

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Website: pli.indiapost.gov.in/CustomerPortal

I have been using PLI for making my PLI payment for past 8 months.
I was asked to revisit the password, after revisiting the password, I logged in. To my surprise the saved account details and transaction history nothing is appearing.
I am not sure is it linked to password resetting process or standalone issue.

My issue is not able to view my saved details and transaction history so not able to pay current month premium

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Address: Door No: 8, C - Block, Pushpanagar 1st Street, Nungambakkam, Chennai-600034

For the month of December I had initiated the transfer amount 4039 form Paytm wallet. I have recieved the message in browser like transaction is successful with empty receipt number and also in transaction history too im getting status 99 followed by status 1 succes.

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My pli online payment option not show my policy details data are also not found.i login to the page none of your police's premium payment

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Dear Sir,
This is rajitha.I've opened my pli policy in 2017, then i created the online pli in 2017 and paying all my premiums through online till november 2020.But when i opened my account this month(december 2020) i could not find my policy no. as well as my profile. Please help me out from this issue sir..

Dec 16, 2020

Complaint marked as Resolved

Thank you...problem has solved.

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Postal Life Insurance [PLI] Customer Care

from Gurgaon, Haryana

Dec 15, 2020

Verified Support

Now the issue has been resolved. Kindly check.

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My pli online payment option not show my policy details data are also not found.i login to the page none of your police's premium payment

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Address: dilhi post life insurance .PLI department

Website: Pli department delhi

My PLI policy no.[protected].date 01.12.2020 I pay my pli kist with on month intrest 5320 +5320+52 total 10692 for month november. By paytm from credits card . Message delay hone se yahi payment two times Oli site .my Customer id se bhi jo gya by credit card 10692 or 10692 .So I want refund or replace for my credit card proof picture credit card statement below

Aug 9, 2021

Complaint marked as Resolved

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Dec 11, 2020

Updated by manoj vashishth Payment november and december kist pli total 10692 with intrest 52 plus .Policy no.[protected]

Dec 11, 2020

Updated by manoj vashishth Credit card first transaction reference number[protected]. Second[protected] and third[protected]

Verified Support

Feb 01, 2021

Postal Life Insurance [PLI] Customer Care's response Sir,
Kindly check your bank account. all such refunds has been made.

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Address: PLI INDIA DELHI ..MY HEAD BRANCH DISTRICT DHOLPUR RAJ.

My PLI policy no. is[protected] . Date 01.12.2020 Ionline pay nov.month 5320 and dec kist 5320 with intrest 52 total paid 10692 rupees .Samay par message na aane par ek hi payment teen times ho gya .So I want two times payment refund ya cancel . Three payment same receipt no .[protected] one from paytm and two PLI site customer id password se .Sabhi payment credit card se cut gye hai .So I want only one pay kist nov.and dec .Total 10692 .And two times payment refund for credit card

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Dec 10, 2020

Updated by manoj vashishth My payment cut three times 10692 thric but update only one time so I want two time payment refund for credit card

Dec 10, 2020

Updated by manoj vashishth I want refund

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Address: Vpo mumta nagrota bagwan

Sir my name is Nitu. I have paid my pli premium on 6th December 2020 through online from my Pnb account by debit card 12 month of rupees 45671, but the amount was not shown in payment history. it showed as pending in payment history. Amount deducted from my account but policy payment not done in portal.. when i saw in policy summary of there is next payment date is 1/12/2020 but i already paid but receipt not receive yet

Kindly solve issue as soon as possible..

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