Submit a Complaint
Claimed

Punjab National Bank [PNB] Complaints & Reviews

www.pnbindia.in
1.1
Updated: Oct 27, 2025
Complaints 4896
Resolved
1099
Unresolved
3797
So far, so good. Punjab National Bank [PNB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Punjab National Bank [PNB] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Punjab National Bank [PNB]

Having problems with Punjab National Bank [PNB]?

File a complaint and get it resolved by Punjab National Bank [PNB] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Punjab National Bank [PNB]

Punjab National Bank [PNB] reviews & complaints page 82

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
varuoslamak
Aug 10, 2020
Resolved
Report
Copy
Resolved

My name is kamal sourav and i have ordered product with exchange service of 100 rupees. Transaction was done on amazon on date 25 july 2020 the exhange couldn't happened and the product was returned as the delivery guy refused to exchange the old phone. And on 28 july 2020 amazon initiated the amount to my card but i still didn't get the money. Amazon has sent this reference number #75503720210041203618225 and told me to fill the charge dispute form but pnb bank doesn't have such policy. So, please kindly respond to this complaint it's very urgent in this time of crisis.

Thank you sir
Aug 11, 2020
Complaint marked as Resolved 
My balance amount is credited today.
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    varuoslamak
    Aug 10, 2020
    Resolved
    Report
    Copy
    Resolved

    My name is kamal sourav and i have ordered samsung m31 smartphone of rupees 16499 with exchange value of 2900. So, i made payement of[protected] on amazon on date 25 july 2020. The exhange couldn't happened and the product was returned as the delivery guy refused to exchange the old phone. And on 28 july 2020 amazon initiated the amount to my card but i still didn't get the money. Amazon has sent this reference number #75503720210041203790495 and told me to fill the charge dispute form but pnb bank doesn't have such policy. So, please kindly respond to this complaint it's very urgent in this time of crisis.

    Thank you sir
    Aug 11, 2020
    Complaint marked as Resolved 
    My balance amount is credited 2 days after filing the complaint.
    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Promila kahna
      Aug 10, 2020
      Report
      Copy

      I have two refund payments from amazon @529 + 949.
      They gave reference no. I had cross checked with bank as well but not credit yet..
      I have there references no.
      1. Refund amount from amazon @ 529.00 with reference no.75503720209041185645660

      Refund amount from amazon @ 949.00 with transaction id ;- 64j5fd2qf1l
      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        Nilesh0481
        Aug 9, 2020
        Report
        Copy

        Sir,
        My name is nilesh singhania and i had ordered a vivo v19 product on 17/07/2020 from amazon. The product delivery was rejected due to some reason and the refund of rs 20, 999 for the same was initiated on 24/07/2020. It was expected to be received in 3-4 days.

        Amazon gave the reference number: 75503720207041148432661
        But pnb has still not credited the amount.
        I have complaint about the same here already but no action has been taken till now.
        My card number is [protected].
        Please look into this matter and help me as soon as possible.
        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          Piyu__
          Aug 8, 2020
          Report
          Copy

          We would like to let you know that the seller has refunded an amount of rs. 1990/- to your punjab national bank debit card on 17 jul 20 for your pigeon cookware set with order id od[protected] with the reference number:30004602000190166337613.
          Regards, flipkart.

          Thank you for contacting myntra.
          We would like to inform you that your refund of rs.423.00has been successfully processed into your punjab national bank account.
          The bank reference number for this transaction[protected]. Your last 4 digit of the bank account number will be 3210.
          For any disputes, i request you to get back to us with the original bank statement from 26 jul 2020 till the date of complaint.

          [protected] amazon reference no.
          815 rs.

          Plz update this amount in my account as soon as possible.
          I didn't receive my refund, refund is initiated by the sites, but not credited by the bank.
          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            D
            Death Gaming
            Aug 8, 2020
            Report
            Copy

            Address: Amazon Bangalore

            I am rohan kumar, holding account in punjab national bank. My account have to be credited with refund amount 34900 from amazon on 30 july 2020. Amount have been issued by amazon and confirmed by my bank generating reference id #75503720208041165393316 but amount still not reflected in my account by bank since it is 9 days over. Plz help me fix the issue.
            Kindly help me.
            Punjab National Bank [PNB] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Dhalara
              Aug 7, 2020
              Report
              Copy

              Address: Amazon

              M robin thakur holding account in punjab national bank. My account have to be credited with refund amount from amazon on 25 july 2020. Amount have been issued by amazon and confirmed by my bank generating reference id 75503720208041165330565 but amount still not reflected in my account by bank since it is 12 days over. Plz help me fix the issue.
              Kindly help me!
              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                D
                Death Gaming
                Aug 7, 2020
                Report
                Copy

                Address: arrah

                I am rohan kumar, holding account in punjab national bank. My account have to be credited with refund amount from amazon on 30 july 2020. Amount have been issued by amazon and confirmed by my bank generating reference id #75503720208041165393316 but amount still not reflected in my account by bank since it is 9 days over. Plz help me fix the issue.
                Kindly help me
                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Maths by Rishi sir For all Govt. job
                  Aug 7, 2020
                  Report
                  Copy

                  Address: Delhi

                  I have to receive three refund of 10k each from paytm in my pnb bank account-476500*1104 against transactions done from my pnb card-512652*6038 on 26th july 2020 that paytm merchant has refund same amount on 3rd august 2020 but still not credited in account
                  Refund reference no are - [protected], [protected], [protected]

                  Please settle these payment.
                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Aniket Seth
                    Aug 7, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    My name is aniket seth i have order a product from amazon.in on 24july 2020 and later cancelled it on 28 july 2020 it was prepaid order refund was initiated on 29th july 2020 but still it is not credited to my account they told me to fill charge dispute form but pnb doesn't have such policy they have given me a reference no.75503720211041223630936 please track my refund sir it's very urgent
                    Thank you
                    Aug 7, 2020
                    Complaint marked as Resolved 
                    I don't know how but my refund is credited
                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                    View replies
                    I got my refund thank you
                    Reply
                    I am rohan kumar, holding account in punjab national bank. My account have to be credited with refund amount from amazon on 30 july 2020. Amount have been issued by amazon and confirmed by my bank generating reference id #75503720208041165393316 but amount still not reflected in my account by bank since it is 9 days over. Plz help me fix the issue.
                    Reply
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Manas890
                      Aug 6, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      While placing order on amazon order id:[protected]. The payment stuck in between and amount of rs 1299 has been deducted from my bank account. Amazon is claiming that they do not receieve any amount and pnb also declines.
                      Apr 22, 2021
                      Complaint marked as Resolved 
                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                      Aug 06, 2020
                      Updated by Manas890                       This Also A Receipt In The Amount Status Is Failed But Then Also Amount Deducted.

                      Aug 06, 2020
                      Updated by Manas890                       This Is The Another Proof

                      Aug 07, 2020
                      Updated by Manas890                       With clear Description

                      View replies
                      No Respond Till Now
                      Reply
                      Till now also pnb does not respond even a single reply
                      Reply
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        Vanshita Khandelwal
                        Aug 6, 2020
                        Report
                        Copy

                        My name is (Vanshita Khandelwal) and I had ordered (Women skinny jeans) of RS.Amount(799) in Amazon on[protected] and after[protected] returned this order due to personal reason. And on[protected]
                        Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
                        (75503720210041203642183) and told me to fill charge dispute form but Punjab Bank doesn't have such policy. So
                        please kindly respond to this complaint it's very urgent.
                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Aniket Seth
                          Aug 6, 2020
                          Report
                          Copy

                          . I had cancelled a prepaid order from amazon of rs 19000, the refund has been processed from their end on 28th july 2020, so the refund should have reflected in my account in 5 business days, but it is not yet credited to my account. The reference no. Is 75503720211041223630936.
                          Please do the needful at the earliest and locate where it is stuck and clear the trouble as soon as possible.
                          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Aryan Kaushal
                            Aug 6, 2020
                            Report
                            Copy

                            Amazon have initiated the amount of Rupees 338/- into my bank account but money is not reached into my bank account.
                            Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              D
                              Depender5521
                              Aug 6, 2020
                              Report
                              Copy

                              Address: PNB Mathura

                              On 27th July, Amazon processed Refund of Rs 370 for an order to my PNB Debit card ****9495 and on 30 July, they again processed another refund of Rs 409 for another order to same debit card. Even after waiting for more than 7 days, I didn't received amount in my bank. I had complaint it to my bank customer care but they said we can't do anything, kindly go to bank. When I reached bank and told them about my complaint they said they don't do anything for online transaction. Amazon has provided me refund Reference number for both refund Transaction but bank is denying for this. I knew this is fault of PNB bank.
                              Both Refund Reference No( RRN) are attached below-

                              RRN 1 for Rs 370: 85215220210029286818423

                              RRN 2 for Rs 409:
                              85215220213030430832523

                              The following are my bank details:
                              Bank Account No : *****044002
                              Bank Code : 491700
                              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                AJ Tech & Gaming
                                Aug 6, 2020
                                Report
                                Copy

                                Address: KALANAUR DIST. ROHTAK.

                                Sir. I hv return a product of rs. 27, 990 rs. On 28.07.2020. They told me we have initiated your amount in your account. But i have not received my payment yet. They told me this is your bank is. Which is punjab national bank. They also didn't solve me problem.
                                Acount no. Is [protected].
                                Acc. Holder name - kamlesh.
                                Bank also involved in this.
                                Amazon give me
                                Rrn no. 75503720211041223517323.
                                And told me ask to your bank. We cant help you. But bank don't respond me. Plz help me out. Asap.
                                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  ankit kathuriya
                                  Aug 5, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Sir
                                  I have done some online shopping but some resone i want my money back
                                  But online marchent saye we have already done your refund requst on 27/7/2020 with this refund refrence no. 75105170210003012792898
                                  Please chake my refund status and inform me.
                                  Transtion date 27/07/2020 ammout 18998
                                  Refund balnce is not credited account balnce
                                  Refund reference num is 75105170210003012792898
                                  Payment mode debit card

                                  Ankit kathuriya
                                  A/c num [protected]
                                  Branch sikri
                                  Complaint marked as Resolved 
                                  Thanks my problem resolved
                                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    Nandini Bhargava
                                    Aug 5, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I have not yet received the refund amount in my pnb bank account [protected] for below reference transaction numbers :

                                    1. Reference number is [protected] for rs.540.64/- initiated on 22.07.2020
                                    2. Reference number is[protected] for rs.989./- initiated on 23.07.2020
                                    Aug 11, 2020
                                    Complaint marked as Resolved 
                                    i have received the refund
                                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      Princesinpattya
                                      Aug 4, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Punjab National Bank, Raptinagar Branch,Gorakhpur

                                      I am sameer singh patel. I have cancelled booked ticket on 21st july. Indian railways site has already credited amount to my account, and also punjab national bank has confirmed this credit resulting in reference no generation[protected]. But, pnb has still not reflected this amount in my account since it is 14 days over. Plz help me sort out the issue by bank
                                      Aug 6, 2020
                                      Complaint marked as Resolved 
                                      Thank you very much consumer complaints team. PNB has credited all of mine 3 amounts which were left not reflected for 14 days
                                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Princesinpattya
                                        Aug 4, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Punjab National Bank, Raptinagar Branch, Gorakhpur

                                        I am sameer singh patel, holding account in punjab national bank. My account have to be credited with refund amount from amazon on 22 july 2020. Amount have been issued by amazon and confirmed by my bank generating reference id #75503720204041089137769 but amount still not reflected in my account by bank since it is 12 days over. Plz help me fix the issue.
                                        Aug 6, 2020
                                        Complaint marked as Resolved 
                                        Thank u Very much consumer complaints team for your help and rapid support. PNB credited my all 3 amounts in 2 days time which were pending for 14 days
                                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Yes Bank
                                          1
                                          (711)
                                          Dhanlaxmi Bank / DhanBank.com
                                          1.5
                                          (20)
                                          HBL Power Systems
                                          1.3
                                          (4)