| Address: Vihaan Direct Selling India Pvt Ltd. H.L. No 2324/13, Site No. 7, Survey No. 225/2, HBR Layout, Krishna Reddy Layout Next to Masjid –E-Yusuf, Kalyan Nagar, Bangalore -, Pin 560043, Karnataka or QNET India PO, 560043 |
Hi,
I, sangita modak with ir id no - in363203 has already requested to india support center team functioning on behalf of qnet to cancel my irship with qnet and requested them to make the refund of the whole amount of ₹2, 90, 000/- that has been used to purchase different products from qnet on my registered bank account with the company. I was misled by my uplines and my referrer, melisha thakur ir id no-in120252. I was not aware of what is the business, as the ir's did not inform me clearly and then the ir's without my consent, using my money purchased different products from qnet.
So, it's a clear misleading act done by the uplines! As i have went through the policy that the products purchased from qnet are subject to 30-days buy back policy of the company qnet, so, it is my earnest request that the money of ₹2, 90, 000/- be refunded back to my registered bank account. The products were purchased on 8th of november 2019 and the refund request was made on 15th of november 2019, till then also the product was not delivered and after that, i got an email from the isc team that the product has been kept on hold, however, still they tried to deliver the product to my resedential address on 18th of november 2019, so, again i have sent an email to the isc team regarding the same and they replied back saying that the products have already been dispatched, so do not accept the product and it will return back to them (Reply got from vihaan direct selling) or the isc team. So, i have already done that and did not accepted the products. Also i have provided the isc team with all the necessary receipts of the products purchased, documents and a cancelled check containing the bank account number in which the refund needs to be made. However, even after numerous calls and emails, they sent a last email on 4th of december 2019, stating they are checking with the logistics department whether the products got returned to them or not. That was the las e-mail i received from them, after that email, i have sent them uncountable emails and called them numerous times, every alternate day in a week, asking them for an update and all that the isc team could say is that, the logistics department is not responding and they are escalating the case and will update me by that friday, this monday or sometimes they say within 24 hours. Unfortunately, i have not received a single update from them via any email, unless and until i am calling them, and over the call they repeat the same story again and again, they will update me shortly. But, there's no update.
Since my first refund request email, i have been calling them and sending them numerous emails, however the isc team has not taken any action whatsoever, even though, when i got information from the post office people & some authorities, where the products were first delivered to, they said, that the products got returned to bangalore from where they came from on 25th november 2019. So, in november only the products were returned and delivered to them and they are keeping me on hold for almost two months, stating they have no update from the logistics department, for two months the isc team is giving me the same answer.
However, after i got into the tracking details with the help of some authorities that on 25th november 2019 the products were returned to them, so on 7th of january 2020 i called the isc team and there was this person name 'jassi' as i heard, who was from the isc team of qnet, who received the call and after telling them that i have got the tracking details, they suddenly put my call on hold and confirmed me that they have received part of the products "the watches" and part of the products still not received by them. So, i asked them to refund back the money of part of the products they have received, but they said they cannot do so unless all the products are received. For two months they have kept my money with lame excuses and now they are still trying to buy more time with the excuse that part of the products they still don't have update about, when both of the couriers/products has been returned and delivered on the same day.
Ps-today is 20th of january 2020 and no action has been taken on the refund process whatsoever and they are still hanging on with my money with the excuse that part of the products returned confirmation they required from the logistics department. They commit on replying or providing an update, but everytime they fail on their commitment. I have all the recordings, the legally policy binding refund process, that i have followed and also the tracking details of the products. So, without any further delay kindly look into it at a critical and urgent basis and help me with the refund of ₹2, 90, 000/- from qnet as it's making me bear an interest to bank every month, for the loan that i have taken from bank. Please look into it, before i have to go into some more serious legal action with all the documents, recordings and everything which i possess.
Regards,
Sangita modak
QNET customer support has been notified about the posted complaint.
Verified Support
Jan 22, 2020
QNET Customer Care's response Dear Mr.Sangita Modak,
Thank you for reaching out to us. With reference to your query, we have checked internally. The concerned team has asked for bank details for further processing and sent a complaint form. Kindly send the bank details and filled form at the earliest so that the team can investigate quickly on this matter. The team will also reach out to you once you send the filled form.
Thanks
QNET India Support Centre
Jan 30, 2020
Updated by Sangitamodak Hi,
I have already provided the banking details to QNET ISC TEAM on 24th January 2020 via cancelled cheque image. It's going to be 1 week and still have not received any refund or response from them. They are still hanging around with my money and not initiating the refund. How long I have to wait as I am counting interest for the loan taken from bank for nothing. This is like a continuation of holding on to my money as long as they can. Please look into it at earliest as this is really getting to nowhere and the policies are not being followed strictly.
Regards,
Sangita Modak
Feb 02, 2020
Updated by Sangitamodak Hi,
Today on 2nd February 2020, at 3:38 pm I have got an email from QNET ISC Team that
my refund process has been completed and sent to finance for further proceeding of payment through Bank transfer as per my request and that the Refund amount will hit my bank in 30 working days.
I want to know, what is this new strategy of holding my money back for more long time? What is this procedure of refund that takes 30working days???? What kind of refund is QNET doing, where it requires 30 working days to make a refund, when my money got transferred to an IR's bank account in one day and on the very next day the IR transferred the money to QNET Only two days it took to transfer the money from my bank to QNET, then how come QNET requires 30 working days to transfer the money to my bank account.
Regards,
Sangita Modak
Feb 11, 2020
Updated by Sangitamodak Hi,
Why it is taking 30 working days for processing a single refund? I have not got any revert against it. QNET is just hanging with my money as long as they can. Why there is no legal action or policies against it. Why there is no strict action?? How much longer I have to wait when all the products and everything got returned within November 2019, still they are hanging on to my money with no proper explanations, just false commitments again and again & violating policies, consumers rights, when I am in so much debt because of this!!
Regards,
Sangita Modak
They call themselves entrepreneurs (Which is a joke!)
They never tell you that their business is mlm. Instead they mention they're into a "global business with many verticals"
They will try to trap you by giving you multiple books to read so that your one month or week, within which you are supposed to apply for refund, goes unnoticed and theres no way to get your money back. Using someone's trust, selling big dreams at the cost of compromising ethics is their style of doing so called business (Which infact is a pyramid scheme which is illegal in india). They will tell you it's a direct selling company once you pay the money, under the name of direct selling company they are running a ponzi scheme by trapping innocent ambitious people. They will try to convince you by telling you that they sponsor mu but it doesn't matter still they are a fraud or for that matter yuvraj sigh promotes their business, its a clear lie. You don't believe try searching sachin gupta or kavita sugandh's fraud stories. Be vigilant don't fall for false propaganda.
If you dont want to work in mlms, or be a direct seller, please beware of all these so called business persons, who are direct sellers, mentioned below.
Mumbai
1. Vaishali gore (Also dubai)
2. Vishal mast
3. Pratik parmar
4. Kaustubh moghe
5. Praveen shettigar
6. V c gautam
7. Cs mallika ladi (Sap)
8. Yogesh jangam
9. Rupesh bamne
10. Jyoti parmar
11. Tejashree singh
12. Swati suman singh
13. Ravi kumar chaurasiya
14. Sheela mary
15. Manika bhardwaj
16. Sagar metkari
17. Sarika metkari
18. Prasad jadhav
19. Rakhi jadhav
20. Rohan naik
21. Reema kulkarni
22. Vijay naik
23. Gitesh kulkarni
24. Manju deshmukh
25. Preeti wahalkar
26. Anita naik
Bilaspur
1. Dikshit prashar
Bangalore
1. Pallavi rm (Dodda balapur)
2. Lalitha
3. Ravi
4. Chakra
5. Abhishek sajwan
6. Amarjeet singh
7. Thiruvengadam
8. Koushik r k
9. Pavithra krishna
10. Seena kothari
11. Mukesh
12. Deepika ca
13. Dinesh
14. Karthik
15. Athik
16. Srinivas
17. Naganad
Jaipur
1. Amit singh naruka
2. Sapna singh
3. Ravi jaangid
4. Himanshu verma
5. Praveen
6. Pradhuman
7. Aayushi sharma
8. Dinesh singh
Pune
1. Sameer deshmukh
2. Natasha khandve tumkar
3. Darshan patil
4. Chandni rajchandani
5. Nishikant dhumaal
6. Akhil akhate
7. Jigar vora
8. Amol shinde
9. Mohan ambarnath shelke
10. Mahesh ambarnath shelke
11. Sanketh kothari
12. Ca prateek aggarwal (Pune
13. Ca riya maheshwari (Pune)
14. Nitin garg (Pune/gurugram)
15. Vividha parab (Pune)
16. Mayank bharti
17. Prachi singh (Pune)
18. Vipul aggarwal
19. Nicki rathore (Pune)
20. Ca shaunk atre
21. Ishan atre
22. Kiran andre
23 prakash supekar
24. Abhiram kidey
Delhi
1. Devashish kotnala
2. Saheel karla
3. Priya mungayi
4. Vidya bhushan dewangan
5. Divya thukral sethi
6. Rocky bhatia
7. Akash bhatia
8. Saurabh sethi
9. Praneshwar prasad - husband
10. Kriti jaiswal - wife
11. Prateek jaiswal - brother
12. Kartik jaiswal - brother
13. Prashant jaiwal - cousin
14. Trisha dey
15. Mohit kaushik
16. Rajiv kanaujia
17. Priya mumgayi
18. Nikita sethi
19. Arpit nigam
20. Mohit kaushik
21. Nikita seth
22. Alpana mishra
23. Neel singh
24. Rajiv kanaujiya
25. Uday singh
26. Tufan singh
27. Amit chaudhary
28. Gaurav singh
29. Mukesh bharti
30. Archana rathi
31. Sumit rathi
32. Sumit wadhwa
33. Minakshi bharti
34. Sanjay solomon
35. Mariam solomon (Bala)
36. Mohit bhardwaj
37. Supriya
38. Satya vati (Delhi police)
39. Sunil kumar (Delhi police)
40. Rinku (Delhi police)
41. Shasi kant
42. Dilshad
43. Seema shekhawat
44. Shardul shekhawat
45. Sanjay prajapati
Noida
1. Avnee pandey
Chennai
1. Suriya
2. Ryan
3. Charles
Nagpur
1. Rajesh nawale
2. Manjiri nawale
3. Poonam raut
4. Deepak urkude
Kolkata
1. Sourav mukherjee
2. Amitav kar (Projected very successful)
3. Esha chakrobartty
4. Niladri chakrobartty
5. Titli basu
Others
1. Ritika singla gupta (Chandigarh)
2. Puneet bansal (Chandigarh)
3. Rajeev sikka (Kuwait)
4. Ca sachin garg (Gurugram)
5. Adv jyoti baudaria
6. Swati garg
7. Sanketh kothari
8. Urvashi shah
9. Bibhu prasad
10. Arpit nigam