Jul 15, 2016
Updated by Dushyant20022002 Attached Email response from Customer Suport. In short Customer support asking to deal with seller.
Also, Here are serious of events how Quikr is making it impossible for buyer to resolve an issue.
1. 2:15 pm - Delivery guy calls up mentioning he is in a hurry and come to nearest junction
2. 2:34 pm - Hands over the parcel (wrapped and cello taped in bubble wrap) only after taking signature against the delivery paper. The parcel was handed over while the vechile was in a busy traffic signal queue (at mahadevpura Total mall signal, Bangalore). Guy didnt even get down of vechile making it obvious that he cannot stop any more as the vechiles are honking from behind
3. 2:37 pm- I open it right there and called exactly in 3 mins after delivery and called delivery guy. Delivery guy informs me that he needs approval from Quikr to collect the item and he would call.
4. 2: 50 pm - I call the delivery guy and he says Quikr has asked him not to collect the parcel.
And now:
1. Quikr customer support asks me to deal with seller as I have signed for getting the delivery (email attached)
- Dear Quikr, Signature was taken before handing over the parcel and while the vechile had halted for a 5 secs to deliver in a busy traffic queue.
2. Seller said to check with Quikr as the entire transaction was via Quikr. Now doesnt pick my calls.
3. Delivery guy says He is contractor of Quikr and not right people to discuss this.
Isnt this a total Deadlock for the buyer? and Isnt it obvious that this issue CANNOT be resolved with out Quikr (who was the mediator in the entire transaction)?
Company backing out when its time to resolve such a serious issues seems really unethical and also explains company's customer satisfaction.
I paid #99 rs token amount to quikr for ad id[protected] # transaction id - [protected] seller made the counter offer of 3000 and i sent a new offer of 2900 rs and seller accepted and i paid 2950 rs with transaction id - [protected] but i didn't get my 99 rs token money back neither it's adjusted with seller accepted offer of rs 2900.
I call to quikr doorstep they said your amount wouldn't refund.
I would request you to kindly refund my money back and take action against quikr.
Caution - do not trust quikr doorstep, it's a scam and fraud company in india.
Regards
Ashish vaswani