Reliance Communications Complaints & Reviews

sir,

I submitted an application for portability from reliance to vodafone (porting number RKD37SKB) against moble no.[protected] on 22.1.11 & the porting valid upto 6.2.11.

on 3rd feb.11 the retailer of vodafone store inform me that the porting was rejected due to miss match but the same no. sended by the retailer on 23.1.11. also told me reliance refuse to release the porting no. that is the fact. my question is that why this [censored] order ?? public invested money & the companies are doing what!

thanks from kaushik [protected].

I wanted to change my mobile service provider from Reliance GSM to Idea Cellular. I applied for the same on 31/01/2011 with all requisite documents. After 3 days my connection of Reliance not working properly and I am unable to receive and send sms. Call drop problems with my cell increasing with alarming rate. So far i didn't receive any request message from Idea also to change my SIM card. Number portability rules say that within 7 days consumer get new service provider and the account balance of the former service provider also get laps. Whenever I am calling to customer care they are giving me silly answers which are not acceptable from so called best service provider. Can i lodge any case against them for their delay. Please suggest me.

Please help me out and consider my application.

I have a prepaid number which i want to change to Airtel, Reliance says i have signed a contract which i have not. Reliance is not letting me leave it. It is open harassment i want to change my service provider. Please treat this as very urgent and let me change my number fast.

me 2 saal se Relience GSM card use kar raha hu. Ab dusri compni mere plan se sasta plan de rahi he. Isliye me nomber portibility ke madyam se jana chhahta hu. Lekin mere kitne massage karne ke bad bhi aur cost.care me call karne ke bad bhi ye company code nahi de rahi. Aur mere ye 2 se 2.5 saal me kitni baar alag-alag tarah ke chharge kat chhuke he, cost.care me phone karne par vaha se payment vapas karne ki baat hoti ya kuchh lalchhi skim batake tal diya jata he. So, Please help me & suggest. Thanks, ZAHIR SHAIKH [protected]

Check do they need the address proof and the photos again ?

Dear Sir,

My Mobile No[protected]

I am user of the reliance services from last 4 year. My Relationship no [protected] & my bill no[protected]

Due to services problem for post paid billing we convert to prepaid services around 6 month back.

Today we are again facing new problem,[protected] which I am using from last 4 year is not on my Name (Narender Saini) also discounet my servises o[censored]ses.

I am facing lote of truble due to stop my incomeing & out going servises.
My business is hampred.

I already visited to reliance web world koti & reliance direct office koti, and reg.email complante on [protected]@relianceada.com, rcomnodalofficer.[protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com on 26-05-11, till now there is no feed back reg for the same.

Kindly help me to what action I have to take more.

Thanks & best Reg.
Narender Saini
H No 4-3-258/b 14&15
Sri electronics House
Giriraj lane, bank street koti
Hyderabad 500095 A.P, INDIA

Cont No :[protected]
Land No:[protected], 2475 7599

I have been charged for activation of movies facility which I have never asked Rs.40 x2 has been deducted automatically w/o my knowledge. pl revert back and credit my account.
My a/c SANJIV MAHAGAONKAR Mob. [protected]

pl. let meknow the time lline.for action and feed back in my Email.[protected]@yahoo.com or SMS on [protected]

All telecom companies have this habit of taking their subscribers for a ride. The telecom ministry is directly responsible for the citizens who are suffering and robbed off their hard earned money after they have subscribed to various telecom companies licensed and authorized by this telecom ministry. Will there be any accountability at all in this government..?? a larger question to be asked.

I completely agree that Reliance datacard provider is very problamatic.

Problem: Purchased new Relianace data card in the month of Feb 2011 with the plan of 500 per month/3 GB and never used it for any other purpose apart from browsing through the net. Never did any uploads/dowloads and by the end of March 2011, Reliance people sent the bill for an amount of 2500.

While going through the bill, I found that all the connection timings were recorded during weekdays and that too when I was in office. There is no chance of me using the data card in office as I cannot even connect from there due to security reasons.

When I told the same thing to the customer care people, they were reluctant to solve this and finally they asked me to pay 2000 so that I can retain my connection. And they say that I will be blacklisted if I dont pay.

A complete false billing from Reliance people just to grab money from customers.

I am using reliance GSM ([protected]) since last 14 months, last 3 month my balance is deducting in every 2 days..i used to request often customer care regarding this problem. please disactive my any plan..even i did't activate any plan..Customer care representative assured me...But My balance continue deducting in every days...

Reliance customer care service is very poor..............

Reliance Communications — Money Debited without reason

I am vijay kumar from Vadodara .I am using reliance GSM prepaid, yesterday[protected] my account was debited with rs. 30 . i complaint to customer care but they did not gave me a fair reply and i am not using any service as such . Kindly look into the matter and provide solution. this has happened many times earlier. my mobile no.is [protected].

Dear Customer,

We had called you up several times on your contact number but there was no response from your end. When we finally got in touch with you we spoke to you.As per our discussion on the phone, your MDN and VAS pack is deactivated.We hope this will help resolve your issue.

Regards,
Reliance Communications Response Management Team

Hi,

I have sent lot of mails to Reliance and asked the customer care executives to stop debiting my account for stupid game packs and internet services.
This has been happening since last 3 -4 months and they have always activated some internet services and game services on my number without my request.
I am also attaching the mails I have received from their customer care but nothing has been done on it,
I would demand some compensatin from these unprofessional and want my money which has been debited.
Sir Please do something, I am really pissed off with these guys and unfortunately i cant change my services because of obvious reasons.
Hope to see some some resolution to this.

Thanks and lot
Following is the mail communication between and reliance customer care:

'Reliance=[protected]' Reference your e-mail

Inbox X

Reply


[protected]@relianceada.com
to me
show details Apr 5
Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail and subsequent telephonic conversation had with you on [protected] regarding deactivation of Value Added Services. We understand that your issue has been addressed.

Further if you have any issue, kindly revert us.

Regards,

Nilesh Dhumak
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Reply


Shashank Agarwal
to customercare
show details Apr 6
Hi Nilesh

Thank you for de-activating the services on my phone which you guys have activated without my prior permission.
But the following line in red is completely wrong.

"You have not resolved my issue"

You guys have deducted my balance for mobile net and some shayari pack.
I would want my money back at any cost.
I dont understand why cant you refund my money back when you yourself have deducted my balance without my permission
Hope that you will address my issue as soon as possible.

Regards
Shashank

On Tue, Apr 5, 2011 at 9:53 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail and subsequent telephonic conversation had with you on [protected] regarding deactivation of Value Added Services. We understand that your issue has been addressed.

Further if you have any issue, kindly revert us.

--
Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]

Nilesh Dhumak
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



Shashank Agarwal
to Rcomnodaloffic., Rcomnodaloffic., customercare
show details Apr 20 (10 days ago)
Hi

Let me get very unprofessional with you guys.
First of all you guys did not respond to my following mail. What could be the reason. Are you so damn busy to listen to your frustrated customers.
What the hell is going on with my account.

Mr Nilesh First of all, when did I say that you resolved my issues.

And ON TOP OF THAT i again got a message from Reliance and you again deducted 51 rs from the account today morning at 5 am..
I was asleep when i got a message for renewal. Why the hell do you keep pestering me all the time
The renewal has been done for mobile net 51 rs package. I never asked you to do it
What kind of stupidity is this.

What the hell do you want......
I am in Bangalore and on roaming and u have again deducted my balance when i did not ask for any bloody renewal.
This is why people have started hating reliance.
I have god damn it complained so many times but you all are deaf it seems.

And you talk about customers being unprofessional!!!!!!!!!!!!

You are some insane and unprofessional bunch of people who are sitting there for only torturing the customers with your so called worst customer service and worst ever packages.
I am forwarding this mail to my office mates and also my college friends and also to maximum people i know in corporate world to expose the kind o[censored]nprofessionalism you guys have in store. And also each n every person i know to discontinue services with you guys. I hope you guys are not dumb enough to understand word of mouth marketing. So i will make sure you guys loose atleast a bunch of customers
Because you guys are worthless.
I have copied this mail to zonal customer care , so pardon me for this unprofessional mail. I cant really help . You guys have crossed the limits and I cant take it anymore.

Give me a call in case you guys have time from busy scheduling of deducting balance from customer account

My contact no: [protected](Mumbai)(the no in which i m facing problem)
Alt Contact no: [protected](Bangalore)


--

Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]
- Show quoted text -
Re: 'Reliance=[protected]' Reference your e-mail [protected]

X


Inbox X

Reply


RCOMNodalOfficer.[protected]@relianceada.com
to me
show details Apr 21 (9 days ago)
Dear Mr. Shashank Agarwal

This is with reference to your mail received at Nodal office regarding wrong debit issue

Kindly note that, we have taken up your issue with respective department for further
review and appropriate action to be taken. We are working on it and will respond you with seven working days

We sincerely regret the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


Regards
Nodal Team
Reliance Communications Ltd
Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G



The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.
Reply Forward
Reply



Shashank Agarwal
to RCOMNodalOffic.
show details 2:44 PM (4 minutes ago)
Hi,

I haven't received any resolution from your side regarding my complain.
Can you suggest some specific date for the resolution?

I request you to stop the internet services on my number please and stop unnecessary pestering me for the same.

--
Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]

- Show quoted text -
--
Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]

our problem is still not solve still your bill are coming at my address your technical executive had already taken our telephone handset in advance and i had launched new complaints every month because your bill are still coming without using any of your services i had new complaint nos. from nodal officer & customer care till today i had got waiver only for some months and my deposit money is also not refunded so please check your system and reply us as soon as possible or else we should take strict action against company.

Name - Ranjeet Kumar
My mobile no is:- [protected]
Address:-
Flat No- K3/4, V.V. Nagar Township
JSW Steel Ltd.
Toranagallu,
Dist - Bellary
Karnataka

i don't know what will you do just i want stop mobile tv on my cell.

To RCOM Care, the mobile tv subsription charges are still getting deducted from my account balance, every week I m complaining to CC but for the last few weeks only they are crediting back the subscription charge to my acc. but only after complainig.But still the mobile tv is getting suscribed every week itself without any attempt to use it from my side and I have to make complaing evrery week to unsubscribe it and credit back the money.

Same issue here. Please advise.

Reliance CDMA — mobile TV charges

despite repeated requests for MOBILE TV unsubscription they charging for it Rs.40 per week on complaining they are saying that MOBILE TV is not continue in your plan and we will revirt the charges but not doing so

sms STOP to 121 if it does not work sms STOP to 51234 it will give you a list of packs with their <code> (2115 for mobile tv in my case ) active on ur number.
step 2) sms STOP <code> to 121
it should be deactivated

thanks

I have a reliance broadband connection.Its not working last 2 weeks.I put several complaints to reliance.But still there is no solution.Ita in Kerala and the agencys name is reliance web world Sasthamangala.There service is very bad.So please do not approach there for any dealings.

Dear Sir,

plz help me
sir ji meira bile Rs.715 ka Aur app nei mera bil 1456 Ruppies ka bheija hai kirpa karkei kei mera bil thik karei taki mai apna bill jama kara saku.

apne meira bill march to april kla bheija hai jab ki meira march tpril chal hi nahi hai.
--
Thanks!!
With Regard
Ravindra saini
[protected]
User ID[protected]
Add. 73/11 piley quarter lohiya nagar
Ghaziabad

My Broadband and land line are not working since 15 days
My User Id is[protected] Land line number is 3076665
(Nagalakshmi) 36/147 Second Street, Ramnagar.S.S.Colony, Madurai.16

anil vaidya — non working of staff

sir
i m anil vaidh i reside at gorai which is MHADA society. sir i am bringing to you a notice that i have made an applcation more than a month ago for name transfer
i submitted all the documents for there verifcation and later they told me to come after one month. after mre than a month wen i went they kept my document inside like that..doing nothing with it..i came and removed all the documents again...later she told me to come after 1 week..after a week wen i came the papers were yet to be signed by the officer some Mr. ajay...dont knw the name preciously....
it seems i told him to do it fast he sai in a slang way..."humko aur kuch kaam dhandha nahi kya"
this is not a way to talk..this was height so i m bringing to ur notice...i should also say that we too have more work to do other than comming to mhada office...5 times
this is not bearable..people there dont understand wat a normal public is feeling
please do the needfull
thank u sir

Reliance Broadband Manager name :
Mohammed Rafeeq
Employee ID : 61101067
Office name : Reliance BPO Private Limited
Ambattur Estate, Chennai
Designation :Deputy Manager, Broadband Process

Pls forward your complaint to anil.[protected]@relianceada.com

I am anil kumar from delhi, my reliance broadband is not working last 12 days, everytime they sent me complaint no. when i complaint. but don't take any action.
some complaint no. are[protected],[protected],[protected], [protected],[protected] .

This connection has not been working since 27/08/2012.

A number of complaints have been registered,but the problem has not been solved .

Only false promises are made that the complaint has been put on fast track.

Bill payments have been made by us, before due date for a connection which is non functional since 27/08/2012.

My complaint was lodged on 27 Oct 2012 the my internet broad band is showing media disconnect . Then i called back on the 30th oct and was informed that the problem was rectified . I told them that they are lying because my problem has not been solved . They re registered the complaint and told me that there is is some major problem and it shall take atleast 1 week to sought it . Since then i Have called up teen number of times and get the same reply. My question is why are senior persons not comming on the line? If there is a major problem why is there no public notice issued by relaince on his? I have to transact business from cyber cafe who is going to bear the cost of it ? I told them that I will not pay for the number of days my net is not working . To which they said that the bill amount shall be reduced .I want them to solve my net problem soon .

Complaint number[protected] and[protected] .

hi sir,


I taken broadband and land line connection from reliance but not working since one week so many times I called to customer care they are not respond my call simply they are saying wait 72 hours like that I taken connection for business purpose I loss so many calls from clients please take action against reliance.

I have been calling your customer care 1000 times but no resolution. Now that i am going in consumer forum you guys are asking to contact??? Anyways. My netconnect number is [protected].

Now i get the way you guys are woring on it.

My account is been Supended.. And no one from Reliance knows the reason. Neither people from Reliance web world nor the customer Care.

Can you tell me who can address my isssue its just getting worst.

Also i need to know what is the procedure to put a case against you in the consumer court. I had enough of loss because of your services.

i would not be available on my cell number. Either you give a number to call you with timings or drop me a mail on my registered mail ID.

You can put the details here as well.