Samsung India Complaints & Reviews

This is to inform you that I purchased a Samsung refrigerator RT 42M553ESL model in the month of Ja 2021. In the month of Aug22, the refrigerator stopped working. After registering the complaint your technician has informed me that the gas has leaked and certain part is not working. The repair was carried out. After 25 days, Refrigerator has stopped working. After the complaint was lodged, It was found that the evaporation board and the ice formation was found in the refrigerator and the evaporation board and sensor was replaced, Again after 30 days, heavy ice formation was found in the refrigerator and the PCB was replaced. After one week the Ice formation continued and a complaint was lodged. Unfortunately, your technical team was unable to resolve the issue and after 10 days of waiting, I was informed that a certain amount of refund will be made due to the non-repairable condition.
On 29th Oct 22, I have received the information that 78 of the money will be refunded and after I have requested for the consideration of repair charges made by me, your team agreed to refund 86 of the purchase price. I am still not satisfied as a large amount of foodstuff during that period has been lost due to the malfunctioning of the refrigerator.
Your Chennai office has informed me that the refund will be made only in the form of coupons and not in the form of a DD. I was under the impression that with the coupons I can purchase a better product from showrooms. Later they have informed me that only Samsung refrigerators can be purchased and not other brands. After seeing the performance of the refrigerator and the type of service from your local team, I am not interested in buying Samsung Refrigerator. During my conversation, your team member thought that different product means that I will purchase Samsung product only and she has forwarded the approval for the issue of vouchers. I requested for mail confirmation from your team but they have not done any mail correspondence to me before ordering the vouchers.
You can check the telephonic conversation that happened on 31st October and 3rd November 2022 . During this phone call when I have raised the issue that What I have to do if the showroom do not accept these coupons if I purchase a different brand., Your representative has informed me not to worry. Sensing that something wrong has happened, I have forwarded the e-mail asking for the clarification but no response has come.
on 5th Nov 2022, I was informed that coupons are ready and I have requested coupons but they kept informing me that I have agreed to the coupons. Today I have received the call from the same representative that only coupons will be issued and DD will not be issued. Your Chennai office is not ready to accept my request.

I am sorry to inform you that I am not happy with the performance of the Samsung Refrigerator and also your local team service standards and do not want to purchase the same type of refrigerator.

I am requesting you to i refund the amount in the form DD or Electronic transfer to my account ( I will furnish the details of approval) which will enable me to purchase the product of my interest. I request you to direct the concerned official to look into the matter and resolve it at the earliest. I am enclosing the picture of Ice formation in the refrigerator for your reference.

Regards
Vivekananda K P
[protected]

Hi,

I bought a 65 inch frame TV from samsung e store in June 2022. This came with a free frame worth Rs. 9900. The TV was delivered fine however the frame was broken. This was reverse picked up by Samsung in July. However they provided no refund or replacement. I have been following up since 6mo ths on this to no avail. They constantly keep replying refund is being processed in 7-10days and nothing happens. They again reply the same after a few weeks. It's an endless loop. Never again will I buy from samsung.

Nakul

I bought S22 ultra on April 2nd 2022. On Nov 2nd 2022 while watching Utube videos entire mobile display turned into white color.Not able to use the mobile further. Went to
customer service center and explained the problem. They heated the device at 80degree temperature for 20 mins (because of this one of the camera lens got scratched) and opened the back case with plastic sheet which scratched the backcase worstly. They said its...

I have purchased washing machine on 19/10/22 & registered for demo/installation as above mentioned date.
Response of bulandshahar service centre is very poor.
Many times tried to contact but no response any call or not picked up call. On date 20 Oct given false assurance many times that service person will be reach your location. But there is no any call response from service centre till now.
As many times complaints registered to samsung customer care about proper installing machine & operating function demo.
but till now service centre or any samsung agency is not responding to me.

Samsung service center executive has kept my mobile as out of warranty when it is stll in full warranty.
I have visited Samsung service center in July and mobile was purchased in April. All of a sudden my mobile went to auto restore mode .according to service center this is hardware issue and it will not be covered in warranty .as my mobile has scratch in back panel which is plastic and that scratch is a DENT in there terms. So my mobile warranty is void .
This is service my samsung.

It's really disappointing to see the product quality of such a big company along with the seriousness with which they are providing the customer service.

I had purchased a Galaxy Tab S8 from your company via Amazon. However, within 20 days the tab stopped working. On going to your service centre, they informed me about the non-functioning of the motherboard. When I asked to replace the product they said the 14 days time limit is over. How can i be assured about the future of the product if it has got damaged just within 20 days. They then said the part would be replaced within 3-4 working days. However, one week has passed. & still after enquiry they are saying that it would take another 1 week.

How disgusting is this. Such a premium product getting damaged well before 1 month and then too you guys don't have the audacity to replace it. & for more than a week the product is in the service centre & still they are asking for one month's time.

I request you to kindly replace this defective product or refund the money back. Otherwise I would be left with no option but to escalate this matter to consumer forums.

I am situated at Guwahati. The service Centre address was Opp. Aidc office, Holding No-42, RG Baruah Rd, Guwahati, Assam 781024. The complaint has been raised in the name of Lohit Poddar with Contact No.[protected]

Below is the customer information slip which they have provided while raising the complaint and the bill of the product

I ordered an refrigerator from Samsung shop online, on 21st Oct, i received it on 27th oct. The samsung engineer visited on 31st for installation/ demo purpose. but when unpacked the box, it found damaged and having dent on door. same time he created replacement request to samsung. i also register complaint for replacement of damaged product ASAP basis. till now now replacement happened. this is an home appliance and this is basic need at home. ideally it must be replace within 24hrs after declared damage by their engineer. but samsung don't care weather customer is suffering. now company is just negotiating and wasting time. i want new unit as replacement and invoice value as compensation of harassment by samsung. it must be fine on samsung.

I have orderd a 43 inch TV from samsung shop app on 21st oct 2022. Then i canceled the order due to delay in delivery on 23rd Oct 2022.
The order id is [protected].
Now its nov 3rd and i haven't received the refund.
I had many calls and emails to the samsung support, but no luck, all the timr they are saying that "the backend team is working on it".

I am not sure when i will get the refund, i purchased...

I bought Samsung Galaxy M31s on Oct 2020. It works with smoother for two years. But now the restarting problem started and again it is not on till now.

The Samsung authorised service centre told me you have to replace the Mother board of the phone.

Please replace my phone Mother board with free of cost by Samsung.

If it is not done, Samsung company will broke my 15 years of hope with
Samsung.

It is very heart broking and my ever first complaint from my side to Samsung..

My Email [protected]@gmail.com

I bought a Samsung Galaxy M31s on Oct 2020 (I attached Invoice copy).

It was work with smoother for two years. But it is continuously restart and hang on Samsung logo till now.

The authorised service centre told me you have to replace the Mother board of my phone at Rs. 9000? cost.

But it is their rights to replace the Mother board at free of cost. Or to takeback the phone and return the money. Or do some other software updates in service centre to solve the issue. Such a great world wide best group is Samsung. Very very User friendly for innocent peoples.

Most of the Samsung people leave their hope from Samsung to other products and decide their own after this heart breaking problem. Now days mobile phone is one organ? of their body of the peoples. Samsung will choose to cure the part of the body or let it dead..

Hi,

It gives me great disappointment being a premium user of Samsung products from appliances to Mobile etc since last 15 years and I here felt so disappointed when I ordered a " Samsung 225 L 4 Star Inverter Direct Cool Single Door Refrigerator(RR23A2F3X9U/HL, Paradise Blue" product and below are the point wherein I would like to highlight the not even worst quality of the product but also the way Samsung customer service team handled this issue and I felt there is an immediate action required in this department to improve customer services

Product is purchased on 2nd Oct 2021 and it has started having Defrost issue from Dec month which is just after 2 month
Complain has been registered immediately in the month of Jan'22 with the name of Neha Singh ( [protected] ) and engineer came and suggested to replace the part which was surprised to hear just after 2 months of time of purchase
Then after in April same issue arise and then another complaint number [protected] using same number, again another engineer visited and replaced a part, looks like this is how this team is trained
Again after that issue arise and I asked engineer to replace this product or give me refund of the same and it was said that team will raise QNA and do the same however not sure what this engineer has done and after sometime I realize that my complaint was closed without even taking consent from me
After having various call with useless customer care team, I forced them to raise another complain [protected]
Worst part is. This team has kept moving this issue from the last 10 month till the time the product warranty got over and now they still kept saying that 1. now display is dead or wiring dead so door will be changed and you have to pay for the same
Still from last 15 days, first team said, display issue then they ordered the same and somehow able to manage 20 days as waste then now they're saying that wiring issue and again from last 5 days they have disappeared, that's how this customer care team passed their time out
Now at this moment, as a frustrated customer, I appeal to the management of the Samsung India team to give me the last and final solution as to replace the product or refund the money because I can't tolerate this product anymore and if this can't be then please make a note that being a lawyer I will be compelled to file a complaint in the consumer forum including across social media

Do refer the communication in attached and the list of complaint can be traced using mobile number

Looking for an immediate revert from service team and to followed by immediate solution of this issue

Thanks & Regards,
Deepanshu Agrawal
[protected]
[protected]

30th oct 2022 complain about my refrigerator no complain no. provided neither service provides from your end
31st oct 2022 again complain about my refrigerator complain no. [protected] registered name Laxmi Sharma same as above technician kept us on hold till 8.pm
1st Nov 2022 again follow-up with customer care as well as technician thrice but no response technician kept us on hold till 8.pm
what kind of service is this not accepted from such a reputed brand

Hello All,

I purchased a Samsung Galaxy M31s phone in Sept 2021, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible. I went to a nearby Samsung service center (Samsung Service Centre bareilly) and they told me that the motherboard needs to be replaced.

There were over, at least,[protected] people with the exact same complaint in the internet and Consumer Complaints forum regrading their phones ( Exynos 9611). The update caused the motherboard to fail.

Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount

I have ordered a mobile on[protected]. Due to non delivery of product on time I cancelled the order and requested for refund on[protected]. Samasung has acknowledged the cancelation request by the same date. On 20th I have received a mail from Samsung confirming that my refund was initiated and the fund will be get credited to my account in 3 to 5 days. but till now I have not received the refund.

I have communicated Samsung for the pending refund in number of times but every time I am being told that concerned team is working on your issue. But no action for my refund has been made till date.

order number - [protected] Cancelation DO No - [protected]

Please Refund My amount 500

My parents asked for my suggestion for a TV, and I recommended the Samsung smart tv. We bought it from Sanket Sales India, Anand, Gujarat.
After a week the tv stopped outputting audio. So, my parents called the Sanket Sales India about the issue and they came up with a solution that we need an HDMI 2.0 cable and then only the issue will be fixed. We bought a Rs.500 HDMI 2.0 cable and tried but the same issue persisted. We called them again and now they said the set of box is not updated version. What kind of ### is this????
Rather than accepting that the TV is faulty they are blaming everything else. We need a refund and Samsung should be banned from selling it in Indai.

Still pending

I bought M31s Samsung mobile in Sep 2020. Upon two years o[censored]sage, the phone freezes, hangs and restarts automatically. It is a strategy by Samsung to buy new mobiles.

Samsung fraud company hai, 150000 ka samsung Galaxy fold 3 mobile 9 month me hi uski fold hone wali jagh se main display screen me black spot aa gaya hai . samsung wale mera 20 din se samay kharab kar rahe hai . screen par na to uper or na back me koi damage hai vo jaha se fold hoti hai waha se kharab hui hai . fold hone ki vajah se par ye usko change nahi kar rahe hai kahte hai hai phone gira hai agr gira bhi hai to pehle to uper ki screen damage hogi na ki ander ki . dusra agr damage hai bhi to kaha hai . kuch bhi tuta hua nahi hai na koi nishaan hai par change karni na pade to bahane bana rahe hai

I purchased a Samsung mobile S20 FE 5G from the website https://www.samsung.com/in/ under the Festive offer on 28/9/2022. I received the mobile on 1st October 2022. The offer shown was a flat exchange of Rs 3000/- and a deferred exchange of Rs 2540/- on an old mobile. I was informed that within 2 - 3 days my old phone would be picked up and receive the amount of Rs 5540/- into my bank account.

I have sent repeated emails and made a number of calls on[protected] but no response on the pick up or amount. They have asked me to contact Cashify which does not serve my location. Now Cashify says that the exchange model Samsung Galaxy M11 is not in their system so they cannot purchase. Until today no body has come to pick my old phone and no response on the cashback offer.

Why did Samsung had to put up such an offer and not to check withCashify before I made this purchase? Now Samsung is not providing the exchange offer of 3000 rs and Cashify is not accepting to buy the old handset.