Samsung India Complaints & Reviews

I've ordered a refrigerator from samsung shop app, which was defective I've asked for a return after 2 weeks of contact they offered compensation, said it'll be credited within 7-10 days.

It's been 10 days and nothing is credited and I've also had an exchange along with the order and it's stuck with exchange initiated since October 1 .

I've been contacting them in mail for a long time

I bought a TV (Model UA58AUE70AKLXL) from Samsung India Online Store. The TV was delivered on 10th Oct 2022. The technician "installed" the TV and submitted his completion report without my assent and without addressing my concerns of the TV not integrating with my laptop or my home theater system. I get a call from Samsung Customer Service and I am told that the installation is complete. I protested this claim. Instead of recording this event as an incomplete installation, they chose to register it as a service request. So now I have a situation where I have a brand new TV that has just been delivered and it has already been classified as an item that needs to be serviced and not as a defective product. I file a claim on customer support, that the TV should be returned and the money refunded. Now starts the game play of the customer service passing the ball to the service department. A new service tech shows up fiddles around and says he will consult some other expert. No one turns up. I call customer service again and am again told that a service engineer will look into the problem. It has been nearly a week since I received my TV but it is not working. Each time I call customer service a different agent takes the call and I have to explain the problem from scratch. It is just a series of apologies, sorry for the inconvenience, regret etc sing song without getting any resolution. It seems that Samsung customer service is trying to pass time so that I eventually miss the prescribed return window after which they will be in a position to reject my refund request.
It has been the most horrible customer service experience in my life. Never buy anything from Samsung Online Store!! Stick to Amazon or other e-retailers.. They allow simple returns and refunds.

I Yash Agarwal have purchased the samsung mobile M31s model 2 years ago (appr.). But recently after a software updation, it is auto restarting frequently and stuck on the logo. The service centre said that, its a mother board issue that cost is approx. half of mobile value. Please help me to look out in this matter. Either refund my amount or repair the mobile phone with no cost.

Hi. Was the samsung s20 plus display issue resolved for out of warranty phones. I have cared for my phone as long as I can remember and it doesn't have a scratch on it till now. Now these people are frauding consumers saying as the phone fails the wrt test you can't avail for the FOC replacement. When asked about details the service centre had no clue and said they are just following guidelines and if samsung approves they will relace the diaplay and battery. When mailed samsung care they replied the service centre has the authority regarding this and they can't do anything. What is this blame game? Such a huge company and they can't even take responsibility of their own mistakes. The consumer suffers after paying hefty price. And this is their flagship phone. After every update 1 vertical line appears on the display.

I have visited the Samsung Service Centre in Bangalore Marathalli for my Samsung Device A725F . I was having touchscreen issues as it is not responding after the latest update suddenly. They charged me 9901 INR and told that it may be due to the Motherboard issues. I agreed and paid the same. Yesterday I received my device and still the issue is not resolved

Got samsung galaxy flip 4 on 30/9/22, stopped folding on 13/10/22, went to local service centre, the inefficient service centre manager said its a physical damage to the screen and when asked how did the damage happen (because there is not a single scratch/dent on the body or the screen, he failed to explain how, and got rude instead. Created a jobsheet with false descriptions, without my signature/thumb print that i agreed, sent that to samsung. Now samsung believes him, listening to him and stopped answering my calls. Have been putting this all in all types of social media but samsung still behaving deaf year to my 16 days old phone. I have recorded calls of customer support with names of employees and that of service centre manager.

I had ordered a product from samsung shop online on 12 October and cancelled it the same day . I still have not received any refund. I need my money order id [protected]

I had purchased a Galaxy S20 FE mobile on 25th Sep 2022 from Samsung Shop online. Within 10 days o[censored]se, the mobile stops working. Accordingly, I visited Samsung Service Centre, Ghatkopar East, Mumbai and post all the check up, they acknowledge that the phone is defective. They have provided me a DOA certificate on 8th Oct and as suggested by them I have immediately uploaded the DOA document on Samsung Shop portal for requesting a Return. Also had sent an email to Samsung support.
Till now, there is no concrete action taken by Samsung team on the same. I am not sure whether I will receive a Refund or Replacement of Phone. I already loose a time, my important data, my online Railway pass with that defective phone.
Request your urgent support on the same.

1) Order No.-[protected]
Material ordered on 26.09.2022 and confirmed for delivery of material on 01.10.2022. But after many complaints they called on 04.10.2022 that order has been cancelled. Refund of money is done on 12.10.2022. They have not give charges of bank which was deducted by bank for EMI processing. Also the should provide compensation. Kindly do the needful
2) Order No.-[protected]
Material ordered on 04.10.2022 and confirmed for delivery of material on 09.10.2022. But after many complaints they have not delivered the material the material till 14.10.2022. They should provide compensation for the delay of material on daily basis. Kindly do the needful.

I am owner of Samsung Galaxy M21 6gb/128gb. My Phone started turning on and off after android 12 update. After searching on Samsung Member's app
(Samsung Forum) I came to know that many people are suffering from the same issue. I thought that samsung will take this into consideration and will provide an update to fix this but that did not happen and now my phone is stuck on the boot screen. It doesn't even turn on. I called customer care and explained my problem so they asked me to visit samsung service center so I did that. There they told me that it's motherboard problem and it will cost me around INR 7000 to get that fixed. This is around 50% of what it costed me to buy whole new phone. Samsung is losing its credibility as they are doing this shady thing. galaxy M 20 and 30 series was hands down best midrange smartphone. I was using it as my secondary phone so no gaming or heavy usage just used it for calling and texting. Please fix this as soon as possible.

I have raised complaint on 6th of October 2022 to samsung customer care for the issue on washing machine. Spinning wheel on washing machine was not rotating anticlockwise but it was rotating clockwise. Prism services Bangalore, JP Nagar, an authorized service center handling this issue and they came to my house on 8th Oct to check the issue. Today 14th Nov, they were unable to solve this issues and every 7 days they are changing part one after other. They then selves are not aware what exactly the issue is.
Also, the attitude of Prism service is also very bad. They don't pick up phone and not likely to tell the the truth. They behave badly also. Following are the details
1) On 8th after checking they said, motor and timer needs to replaced and they order motor which took 10 days
2) Next when another engineer came to house to replace motor, the engineer was not able to open screw since they didn't carry all tools and later he suggested me to order top part of the motor since he was unable to open screw due to lack of tools. And he left my house.
3) I went to local market and get screw opened. Next I call the engineer to replace motor . Engineer came to my house at evening 7:30 PM and finally after replacing motor we find it is still not working.
4) We also verified timer and timer is working fine. It means motor never had issue.
5) Next they ordered gear box which took another 7 days and then they took my washing machine to their service center. They kept it for 3-4 days and the returned. They said we have replaced condenser. your gear box is fine. when i asked to show the demo after pouring water, spinning wheel stops rotating. They took it back my washing machine.
6) I kept on calling them but no response then somehow I got their address. When I went their they said coupler is damaged needs to change. We have ordered coupler it will take another 7-10 days.
7) I went 2 in to their office since one month already passed.
8) After then they said, we got coupler but wrong order was place so we have to place coupler order again.
9) Now, it will take another 7 days. Things are yet to sort it out.
Till now 3 engineers worked from their side and they are unable to solve the problem. I have raised complain twice and there is no impact.
I realized then now on I will not buy any samsung product.

I ordered washing machine from samsung india fully automatic 6.5 kg top load worth 15065 I ordered on 2nd october 2022 and they told me they will deliver that on 8th october 2022 and i didint withseveral complaints to customer care i didint get resolved till now and todays the day 14 october 2022 its been 12 days since. I took 4 days off from my office becaus eof the delivery and still iam not get delived my washing machine. I request for compensastin for late delivery.

I ordered from samsung shop
Order Id:- [protected]

I bought a new phone from samsung shop f23 6gb 128 gb but when i open main box. On the top right hand side of the phone screen is broken. this is my very bad experience with samsung. kindly solve my problem. and replace it with new device. Bill copy and broken screen of the same device also attached.

I am now very disappointed with samsung services. Still not received any mail from samsung side for replacement.

I already riase a request on dated 12.10.2022 ID is #76422652. No body response the same.

Please solve this issue as soon as possible.

Dear sir,
I have purchased the Samsung mobile s22 having order no..[protected] at 29 sep.on NXT day i have cancelled this order.at 30 sep...before dispatching of order..Till today thery are not provided the refund of my cancelled order.i have contacted there customer care several times . everytime they said we forwarded your query to the concern department..and and will respond u after 24 to 48 hours..I have contacted the customer care today they said we still needed 5 to 6 working days for for initiating your refund..what wrong with Samsung ..before dispatching order they still take the 15 days and not provided any resolution.i am totally frustrated by the response of there customer care.please sir help me to solve this matter what can I do..how long it will take for me getting refund from them..

My name is kapil.
My contact no is-[protected]

I bought this phone and it is IP67-certified by Samsung. Though it is rated IP67 it started turning off and on automatically and finally, it was affected by water damage. Samsung always had issues with false claims of IP67-certified phones in the past. Worst experience ever.
Companies with such a big name should never indulge in false claims of their phone are water and dust certified.

Hello Samsung,

I have a 16 month old Samsung S20+ which picked up a green line after the recent software update. to get this fixed, I visited a service center in Bengaluru and they rejected the request by showing my read glass crack which happened like 1 year ago and the phone was working flawlessly all these days. This display issue arised only after the software update and you know it very well and the back glass doesnt have any relation with display pixel death.

Please fix this and prove you are a market leader and are unlike the chinese phone manufacturers.

I have ordered monitor on 26 sep 2022..it has screen flixkering issues .it was checked and the same was mentioned in CSR copy by samsung engineer they have assigned to me.But they are refusing to accept my return request.

They are refusing to accept the new defective monitor. I request they want to refund me.

My samsung order id [protected]

Dear Sir,
Greetings of the day!

I ordered a refrigerator from Samsung shop app on 8th September, 2022. Unfortunately, the product was damaged. It was returned and I received a confirmation mail on 22nd September, 2022 that the product has been delivered to Samsung India.

Today is 12th October, 2022 and I haven't got my refund. Its more shocking that I got to know from customer support that the refund has not even been initiated till today.

I have been calling and mailing customer support employees day and night but there is no change in the situation. Again and again they tell us to wait for 24-48 hours. Even after waiting, no progress. Customer support employees tell me that I will receive call from backend team member but no one ever calls.
This is highly unacceptable behaviour and Samsung is going to lose a customer because I will never buy a product from Samsung ever again. 20k is not a small amount. Even Samsung will not provide us with a product without payment. Then with what right has Samsung kept our hard earned money? Who will compensate for the losses incurred

I have enclosed relevant documents

Kindly help me to get my refund. I will be Highly obliged if my problem get solved.
Regards

Order number - [protected]

I have ordered a samsung mobile with Exchange from Samsung shop on Sep 28th and it's about to deliver on 2nd October.
It has been more than 2 weeks and they're not going to deliver the item as I have went to the delivery office of Bluedart and they've rejected my exchange.
If the exchange got rejected then they must cancel the order and they're not even doing that.

I want my refund ASAP

Good day,

I bought one split inverter AC on 11th April 2018 and it was installed by Samsung service engineer on 13th April 2018. AC was having warranty of 1 year and 5 year on condenser. Please find attached warranty card, installation receipt and money receipt for same.

In September 2020, same AC was stopped working or cooling. Samsung service engineer advised to send indoor and outdoor unit to service centre for full check up. Same was picked up on 26th Sep 2020 and identified as condenser leaking. Outdoor unit condenser got renewed and service centre charged me Rs 8780/- inspite the condenser was in warranty of 5 years. Indoor and outdoor unit got installed on 09th Oct 2020 but after installing it was again not running. Now sensor was faulty as per Samsung service engineer. Sensor got renewed on 12th Oct 2020 and after renewing sensor my ac started working. Thus my question is that why Samsung service centre charged me for condenser renewal when it was in warranty period? Second question is that after renewal of condenser why AC was not working at my home due to faulty sensor? It is a clear indication of lapse of service at authorized service centre. They are sending back the units without checking the units and it means they are making money without finding any root cause of the problem. So please explain why it was happened? Please find attached receipt of same condenser renewal and sensor renewal as per given date.

I never saw a problem in condenser unit or leakage of condenser unit. I bought Samsung AC on trust but it was broken.

Again in March 2022, my same ac was not working or cooling. Samsung service engineer came and he charged gas on 10th Mar 2022 and we paid Rs 3245/- but again it stopped working within one month. But this time wife didn't call Samsung service engineer because no has this much time to go behind just for one AC and myself was not present at that time. Usually I work out of india so it was not possible for mu wife to inform again and again to Samsung service centre. I came india in Sep 2022 and I called Samsung service centre, attended engineer told me again same that need to pick up both indoor and outdoor unit for full check. And I allowed them for pick up and they picked up on 30th Sep 2022. But for last 10 days service centre was saying that we are checking and checking. So today means on 12th Oct 2022 again I called customer care for update then service centre acted upon and they are saying that need to change indoor unit coil now and I have to pay nearly Rs 8000/-. So now I have decided not to get it repaired because I lost my whole trust from Samsung. But I did one wrong thing is that I bought one more Samsung AC two year back. Please find attached latest gas charge receipt and pick up slip. So how anyone can trust Samsung product. If anyone has to renew both indoor and outdoor unit coil withing 6 years of AC, how can anyone will buy Samsung AC. I never saw such problem in any other brand AC.

Therefore I am requesting you to please rectify my AC after doing root cause analysis and repair it on discounted price because new AC is cheaper than whatever i paid to service centre if i include this time quoted price by service centre. Repair both units permanently and please don't repair for name shake to run for few months only.

Please find attached all relevant documents as per above said statement.
Best regards,
Prabhat kumar
Mob- [protected]
Samsung AC model- AR12NV3HEWK
serial no- AR12NV3HEWKXNA, SN: 03YTPPAJC00036
AR12NV3HEWKNNA, SN: 03YSPPCJC00026