Samsung India Complaints & Reviews

Complaint # 74921928 raised with samung
Bought new mobile samsung s20fe5g from samsung store. It was dead on arrival. We shared dead on arrival certificate from samung customer care and still replacement phone not given. No reply too from customer care.

Rajiv Menon N
[protected]

RECENTLY BOUGHT SAMSUNG M33 25/SEPT/2022 i know about country so i used it for week using Indian sim in India, but when i came Israel with same mobile and tried using Israel sim now i am getting country lock message.

The Galaxy Buds Live were available for 499/= if purchased together with Samsung Galaxy A73. The offer was valid on 14th September 2022.

I added both the phone and Buds to cart and made full payment via credit card. On checkout page it showed estimated delivery day of 19th September for both the products.

I received the phone on 17th September 2022 but i am still waiting for the Buds to be shipped.

Samsung support hasn't been really helpful, They either escalate the issue to the concerned team or say the issue shall be resolved with highest priority.

It is going to be a month now and i really feel that i have been scammed at this point.

I made full payment for the phone(40, 000/=) aprox. and buds( 499/=).

Dear Team,
With great confidence I come to you with my worst disgusted customer service experience from SAMSUNG ONLINE CHAT and CUSTOMER SUPPORT that you may help in resolving this most annoying issue.
On the 29th Sept 2022 I had placed an order for SAMSUNG TAB S6 LITE WIFI VERSION 2022 MODEL GREY COLOUR ONLINE via the official SAMSUNG SHOP APP. Order Number- [protected] and PO No.- [protected]. I was notified that the delivery will happen on priority the very next day ie, 30/09/2022. But, I got no proper proactive information that my product will be delayed and I will receive it on 01/10/2022, I had to call and email and do various things to chase my item. Then on 01/10/2022 early morning I was notified thru a link that the product has reached EKART LOGISTICS LAKEVIEW HUB, this HUB is very close to my house so I proactively went to the HUB provided the order details and collected my item from an agent named PRAVEEN. The reason I did this by myself is, this product was a GIFT to my close partner to be given on 01/10/2022. I tried to attach the UNBOXING video but due to size I couldnt. When I unboxed the product I noticed that the S-PEN's TIP/NIB, is damaged and its in a non-usable state, I wondered if the S-PEN itself has this issue inside the box, the TABLET may also have some issue, so I did not even uncover the tablet I just RE-PACKED everything as it was given and kept it aside. Immediately, I tried to connect with the ONLINE CHAT TEAM, no proper response and very stupid resolutions and again I contacted the CALL CENTRE-CUSTOMER SUPPORT TEAM, Such a worst customer service support they are either not able to understand english nor they are able to give proper resolutions. After continuous calls back to back on the 1st, 2nd and 3rd of OCTOBER, The few agents told me to visit the nearest SAMSUNG AUTHORISED SERVICE CENTRE and they will exchange the S-PEN and give you a new one, this centre is a bit far from my house, however, THOUGH I DO NOT DESERVE TO TRAVEL BY MY OWN AND RESOLVE THIS ISSUE, I still went but, since it was the first time i had to search for the authorised service centre, before reaching to the actual service centre i was mis guided by MAPS to other outlets and they pointed out me the exact location and I reached the SAMSUNG AUTHORISED SERVICE CENTRE on MONDAY the 3rd of october and after waiting there in line for almost 20 mins i finally got to talk to an Authorized service agent and SHOCKINGLY, he didnt even take a full 5 mins to hear me out, immediately he SAID SINCE I HAVE PURCHASED ONLINE I HAVE TO DEAL IT ONLINE AND SPEAK TO CUSTOMER SERVICE- CALL CENTRE. As there were many people waiting in line i could not argue or do anything. SO MY TIME WAS A WASTE AND MY FUEL GONE FOR A WASTE BY A WRONG INFORMATION GIVEN BY THE CALL CENTRE AGENT. I reached home and sent out more than a few emails and again made calls and complained and made the call center to raise complaints and do escalations etc etc, breaking my head full of tension and anger, all the agents are again saying the same story to visit the nearest service centre. Then I receive an email from a person call DEEPAK KUMAR on 4th in reply to the email I sent on the 1st of OCTOBER, and until date i THINK i have not got any more email responses for my other emails I have sent, meanwhile i kept calling the call centre and everytime i called them I ensured they escalte this issue and lodge a complaint. And Spontaneously, i received email with the complaint number but no proper resolution Then on the 6th of October, I received an email from CUSTOMER EXPERIENCE MANAGER- MR GAURAV MADNAVAT- quoting a ref no- [protected]- stating that he has highlighted this case to the relevant team and they will contact me. On the same day I was contacted by an escalation team member- named- AKASH- I shared my story and he also addressed me well and good, but he was also saying the same thing to visit the nearest SERVCE CENTRE and i confirmed the address that Ive previously been and the address he refers is also the same, then I told him, if he can call me back in 15 mins so that in 15 mins I can reach the AUTHORISED SERVICE CENTRE and he can directly talk to them and sort out the issue, I ended the call with him at 4.45pm and I had ride so very fast thru the traffic all because He spoke to me in a way that my S-PEN will be replaced, When i reached there, He exacly called me back and I handed over the phone to the same person I first spoke to, and both of them had an argument and finally the service centre guy said he cant do it and passed the phone to me and the the escalation AGENT- AKASH- said, me to go home and he will notify another relevant team and they will contact me within 48 to 72 hours and they will resolve it. I was so heartbroken and was in an URGE TO HURT MYSELF choosing to buy this product, I came so very quickly and fast to the service centre and akash easily says he just wanted to hear this information from the service centre guy and tells me to go home, I became so very FED-UP and annoyed and at the same time just a simple S-PEN UNTIL TODAY THE 10th OF OCTOBER I have no response via an email, chat nor any phone call from SAMSUNG and I intentionally did not call or reach out to them since the 6th Evening after this incident and even they have not reached out to me, I spent 20thousand and the product is just lying like waste box in my cupboard I have not removed even the sealed cover on the TAB nor turned it on. Moreover, the GIFT i had to present to my partner became a FLOP and utter shame for me, I had to undergo so much of time waste, energy waste fuel waste and worrying and thinking of this makes me so restless and sick. I need some kind of compensation or some sort of that for all these things I undergo until I get the new perfect product.

Therefore, I request the CONSUMER COMPLAINT TEAM to take strict action upon each name ive mentioned and the service centres of SAMSUNG to resolve this matter at the very most urgency. Its almost 10 days for this simple issue and I wonder if this is the worlds leading electronic company's service this way.

I have images, videos all call recordings and all email responses and emails sent. If needed I can provide a copy, If i dont get any resolution at the earliest, I will take this matter to the next higher level.

Whaterver I underwent for the past 10 days and more to come, I DO NOT DESERVE THIS AS A CUSTOMER.

I wrote these complaint 3rd time, samsung is very wrost company that i ever seen in my life, all the mobiles of samsung less than rs30000 have a same problem . samsung should take action against these, i have same problem with motherboard, and the customer service care ask to change motherbord of costs 9000, so plz samsung plz help me or replace my phone or change my motherboard.
email;- [protected]@gmail.com
mo;;- [protected], [protected]

Https://twitter.com/risKareer/status/[protected]?s=20&t=v8blZikbSo9-h7u8zsGnkg

#Underwarranty, #Samsung M52S purchased on 24.10.2022, battery fuming, smoke coming out, mobile phone destroyed completely. The company detects on 29.09.2022 and on 04.10.2022, as battery fire. Now attributing misuse by us. Harsh. Feels cheated.

Friends, please do not purchase the above model.

#Underwarranty, #Samsung M52S purchased on 24.10.2022, battery fuming, smoke coming out, mobile phone destroyed completely.
My house, children all saved. You may not be lucky.
@SamsungMobile @SamsungMobileUS @samsungID @SamsungUS @SamsungMobileSA @SamsungSupport @SamsungUK

#Underwarranty, #Samsung M52S purchased on 24.10.2022, battery fuming, smoke coming out, mobile phone destroyed completely.
My house, children all saved. You may not be lucky.
#Samsung #SamsungM32PrimeOnAmazon #SamsungGalaxy #SamsungS20FE #Amazon #Flipkart

My samsung m31s mobile automatically hang and turn off.

I purchased a 108 cm smart Samsung TV from a Bhubaneswar dealer in year 2019 model number UA43N5470AUXXL/2019.

I have experienced mother board failure 2 times, once on[protected] and another time[protected].

It has failed again in May 2022 after which i raised a complaint thru toll free number, having service request number [protected]. The Technician came and found that mother board has failed again. Post this finding, I complained thru the toll-free number and assured that it will be addressed.

I am deeply disappointed by this frequent failure and MY CONFIDENCE IN SAMSUNG PRODUCTS IS COMPLETELY ERODED NOW. Instead of trouble shooting, there is simply replacement and with the third motherboard replacement, my maintenance charge will be appx 50 % of the TV cost for a smart TV of 3 years old. THIS IS UN-ACCEPTABLE BY ANY STANDARD.

I request you to kindly do proper trouble shooting, free replacement of the TV immediately with a week time, failing which I will take appropriate action including putting this in consumer forum and writing to Samsung India CEO as per established norms.

Kind regards,
Bijay

I have purchased the Samsung F41 mobile on September, 2020, and I am facing auto restart problem from past ten days, I contacted Samsung Elite care, they flashed and reloaded software. Later problems continues, again given back to care, they replied mother board gone and need to replace and its cost around Rs.6500/-

Many people of various models of Samsung have been this facing this issue after a software update pushed by Samsung.
It seems there is a bug in the hardware fitted in the devices, company has to address this issue and try to provide good service the customers.

I purchased this product by considering the Brand Samsung, but this issue felt me so bad and I request to the company to look into this and resolve the issue by providing better service.

Purchased my 55" Samsung TV directly from the Samsung app on 23rd Sept in the ongoing sale. Received the TV on 29th Sept with a broken panel. I submitted a return request and ordered a new TV on 30th Sept again from Samsung Shop. Received it on 4th Oct with a defective panel. The customer care states that I can return it if its defective. Am I supposed to keep ordering and returning my purchased items? We ordered a Samsung TV by thinking it will be reliable as it is a renowned brand. Truly disappointed with the service!!!

Sumsung many mobiles with exynos 9611 processor having auto restaring (bootloding) or screen freezing issue. I have samsung m31s which also have same chipset which start screen freezing and continuous restarting. I went samsung service center and told the issues, they told me that the motherboard is damaged and it have to change which cost around 7-8k. The motherboard issue is due to chip or hardware that samsung uses, it is not the fault of the consumer it is from the manufacturer but its cost have to pay by samsung users. Which is not right for the consumers of such big and reputed brand. So I urged Samsung India to take action on this problem faced to your consumers.

I ordered Air conditioner from samsung india on sep 11th 2022 and delivered on September 15th 2022. I received different indoor and outdoor unit (Model Mismatch). I requested for return . Worst part is Samsung is having a procedure where samsung engineer has to provide CSR Copy after examining product. For this it took nearly one week where their third party AC engineers took time to provide CSR copy after many phone calls. Finally Samsung accepted for return pick up on sep 23rd 2022 . Until now there is no call or update regarding product pick up . It's been 15 days Samsung is holding my money without giving refund . Please take action.

While I was on call from my Samsung Galaxy M21 phone, it stopped and restarted. While restarting it stuck on Samsung logo screen for long time until its battery ran out. But it did not start. Now even if I charge it, it is not charging and starting

My Samsung Glaxy M31s was purchased on 20 Dec 2020 and it was working fine unless the phone update one month back. The phone used to switch off and on, on its own but soon stopped doing that. On 2 October 2022, it hung up and did not move beyond the start screen. When I took it to the service center, I was told it was a motherboard issue and that first I should pay 9500 INR, and later when I questioned again that I should pay 8800 INR. It...

Today we received the new Samsung washing machine with multiple scratches and paint peel off conditions.
Couldn't upload the photo because your software is not accepting the file size of 5.2MB even though it's less than the mentioned file size of 32MB.

I cancelled order number [protected] on samsung.com on 26-Sep-22 and cancellation request was accepted on 26-Sep-22 itself by Samsung as the item was not dispatched till my cancellation request. Since then it is 10 days passed but the Refund of Rs. 15999 has not been process yet by Samsung despite several follow ups (Ticket #[protected]. They only shared false assurances but no real action. I am yet to receive the Refund.

I placed an order of samsung galaxy s22 plus on samsung shop, i cancelled it the very next day and its been 10 working days and i had still not recieved any refund

My order id is - [protected]

Hi,

Invoice No: [protected]

I have Purchased Samsung Galaxy S20 FE 5G mobile in Amazon website on 23rd September, on 3rd October suddenly mobile shattered Blank Screen. I went to the Samsung Service Center in chaithanyapuri (mobile 21), the Service Executive checked the phone and told me simply that I have to replace the front screen because it is having thin dent, so mobile not covered with warranty and replacement. There was not a physical damaged to phone. It was a displayed issue Samsung really need to review this phone. I have been frustrated with the service provided by Samsung. i spend 30k for mobile and within 10 days mobile has gone blank screen and the service center and customer care executives didn't care to solve the problem and mean while they are asking 10k to replace the screen. total 40K for purchasing Samsung, if i spent 50k i got new Apple phone within the budget. but i'm love to use Samsung.
All I'm asking is that being a Samsung lover and a geniune customer for years, investing Lakhs of amount for devices and home appliances is this the kind of service I expect from Samsung? I will humbly request you to kindly check into the concern and get a replacement of the device.

Thanks & Regards
Srihari Lingathoti
email:[protected]@gmail.com

I've had my Samsung Galaxy M31s for 24 months. My phone has recently begun to freeze and then restart. This occurs so frequently that I can no longer use my phone properly. I checked some Samsung community forums and found the same problem posted by many other people there, and Samsung has yet to issue a statement on how they intend to resolve this issue. Because so many of their users are experiencing the same problem, they should investigate the matter.
It's already been 10 days and Samsung only asked me my email or phone number, which I provided almost instantly.
And even after 8 days since then, I haven't hear anything from Samsung.
This is outrageous. Are you all taking us for granted?
I won't ever be buying another Samsung phone again and advice others the same.

Hello,

I didn't receive my refund from last 30 days.

I mailed them 2 time call them 4 times from last 2 week.

But still not get any solution.

They are not responding me and not give me my refund