Samsung India Complaints & Reviews

I bought a new phone from samsung shop f23 6gb 128 gb but when i open main box. On the top right hand side of the phone screen is broken. this is my very bad experience with samsung. kindly solve my problem. and replace it with new device. Bill copy and broken screen of the same device also attached.

I am now very disappointed with samsung services. Still not received any mail from samsung side for replacement.

I already riase a request on dated 12.10.2022 ID is #76422652. No body response the same.

Please solve this issue as soon as possible.

Dear sir,
I have purchased the Samsung mobile s22 having order no..[protected] at 29 sep.on NXT day i have cancelled this order.at 30 sep...before dispatching of order..Till today thery are not provided the refund of my cancelled order.i have contacted there customer care several times . everytime they said we forwarded your query to the concern department..and and will respond u after 24 to 48 hours..I have contacted the customer care today they said we still needed 5 to 6 working days for for initiating your refund..what wrong with Samsung ..before dispatching order they still take the 15 days and not provided any resolution.i am totally frustrated by the response of there customer care.please sir help me to solve this matter what can I do..how long it will take for me getting refund from them..

My name is kapil.
My contact no is-[protected]

I bought this phone and it is IP67-certified by Samsung. Though it is rated IP67 it started turning off and on automatically and finally, it was affected by water damage. Samsung always had issues with false claims of IP67-certified phones in the past. Worst experience ever.
Companies with such a big name should never indulge in false claims of their phone are water and dust certified.

Hello Samsung,

I have a 16 month old Samsung S20+ which picked up a green line after the recent software update. to get this fixed, I visited a service center in Bengaluru and they rejected the request by showing my read glass crack which happened like 1 year ago and the phone was working flawlessly all these days. This display issue arised only after the software update and you know it very well and the back glass doesnt have any relation with display pixel death.

Please fix this and prove you are a market leader and are unlike the chinese phone manufacturers.

I have ordered monitor on 26 sep 2022..it has screen flixkering issues .it was checked and the same was mentioned in CSR copy by samsung engineer they have assigned to me.But they are refusing to accept my return request.

They are refusing to accept the new defective monitor. I request they want to refund me.

My samsung order id [protected]

Dear Sir,
Greetings of the day!

I ordered a refrigerator from Samsung shop app on 8th September, 2022. Unfortunately, the product was damaged. It was returned and I received a confirmation mail on 22nd September, 2022 that the product has been delivered to Samsung India.

Today is 12th October, 2022 and I haven't got my refund. Its more shocking that I got to know from customer support that the refund has not even been initiated till today.

I have been calling and mailing customer support employees day and night but there is no change in the situation. Again and again they tell us to wait for 24-48 hours. Even after waiting, no progress. Customer support employees tell me that I will receive call from backend team member but no one ever calls.
This is highly unacceptable behaviour and Samsung is going to lose a customer because I will never buy a product from Samsung ever again. 20k is not a small amount. Even Samsung will not provide us with a product without payment. Then with what right has Samsung kept our hard earned money? Who will compensate for the losses incurred

I have enclosed relevant documents

Kindly help me to get my refund. I will be Highly obliged if my problem get solved.
Regards

Order number - [protected]

I have ordered a samsung mobile with Exchange from Samsung shop on Sep 28th and it's about to deliver on 2nd October.
It has been more than 2 weeks and they're not going to deliver the item as I have went to the delivery office of Bluedart and they've rejected my exchange.
If the exchange got rejected then they must cancel the order and they're not even doing that.

I want my refund ASAP

Good day,

I bought one split inverter AC on 11th April 2018 and it was installed by Samsung service engineer on 13th April 2018. AC was having warranty of 1 year and 5 year on condenser. Please find attached warranty card, installation receipt and money receipt for same.

In September 2020, same AC was stopped working or cooling. Samsung service engineer advised to send indoor and outdoor unit to service centre for full check up. Same was picked up on 26th Sep 2020 and identified as condenser leaking. Outdoor unit condenser got renewed and service centre charged me Rs 8780/- inspite the condenser was in warranty of 5 years. Indoor and outdoor unit got installed on 09th Oct 2020 but after installing it was again not running. Now sensor was faulty as per Samsung service engineer. Sensor got renewed on 12th Oct 2020 and after renewing sensor my ac started working. Thus my question is that why Samsung service centre charged me for condenser renewal when it was in warranty period? Second question is that after renewal of condenser why AC was not working at my home due to faulty sensor? It is a clear indication of lapse of service at authorized service centre. They are sending back the units without checking the units and it means they are making money without finding any root cause of the problem. So please explain why it was happened? Please find attached receipt of same condenser renewal and sensor renewal as per given date.

I never saw a problem in condenser unit or leakage of condenser unit. I bought Samsung AC on trust but it was broken.

Again in March 2022, my same ac was not working or cooling. Samsung service engineer came and he charged gas on 10th Mar 2022 and we paid Rs 3245/- but again it stopped working within one month. But this time wife didn't call Samsung service engineer because no has this much time to go behind just for one AC and myself was not present at that time. Usually I work out of india so it was not possible for mu wife to inform again and again to Samsung service centre. I came india in Sep 2022 and I called Samsung service centre, attended engineer told me again same that need to pick up both indoor and outdoor unit for full check. And I allowed them for pick up and they picked up on 30th Sep 2022. But for last 10 days service centre was saying that we are checking and checking. So today means on 12th Oct 2022 again I called customer care for update then service centre acted upon and they are saying that need to change indoor unit coil now and I have to pay nearly Rs 8000/-. So now I have decided not to get it repaired because I lost my whole trust from Samsung. But I did one wrong thing is that I bought one more Samsung AC two year back. Please find attached latest gas charge receipt and pick up slip. So how anyone can trust Samsung product. If anyone has to renew both indoor and outdoor unit coil withing 6 years of AC, how can anyone will buy Samsung AC. I never saw such problem in any other brand AC.

Therefore I am requesting you to please rectify my AC after doing root cause analysis and repair it on discounted price because new AC is cheaper than whatever i paid to service centre if i include this time quoted price by service centre. Repair both units permanently and please don't repair for name shake to run for few months only.

Please find attached all relevant documents as per above said statement.
Best regards,
Prabhat kumar
Mob- [protected]
Samsung AC model- AR12NV3HEWK
serial no- AR12NV3HEWKXNA, SN: 03YTPPAJC00036
AR12NV3HEWKNNA, SN: 03YSPPCJC00026

I had purchased M31s mobile in July 2021.
After the latest 01-06-22 security update [released on[protected]], my mobile problem issue “to restart every few days, then few times a day, now continuous restarting every few minutes.“
The problem had occurred after the latest software update, provided by the company. The same had been brought to notice of your call centre, remote support, whatsapp support and lastly by visit to service centre; where they informed 8000 rupee required to change motherboard, as mobile is out of warranty.
I noticed a very casual approach from all your “ touch point contact” of customer, i.e customer support, whatsapp support, remote support and the technical team that they all are aware that all M31s mobiles will come back after warranty period is over, for motherboard replacement when customer updates his mobile.
The June-22 security update was released twice, see details:
Why two security updates for same[protected] patch
Galaxy M31s (SM-M317F)
________________________________________
Build Number : M317FXXU3DVH2
Android version : S(Android 12)
Release Date :[protected]
Security patch level :[protected]
• Overall stability of your device has been improved.
• The security of your device has been improved.
________________________________________
Build Number : M317FXXS3DVF3
Android version : S(Android 12)
Release Date :[protected]
Security patch level :[protected]
• The security of your device has been improved.

Now, Samsung states that it will not repair the phone FREE OF COST, as it is OUT OF WARRANTY.
But, the restart problem in my mobile had occurred after the[protected] security update [ released on[protected]], hence the SAMSUNG should replace the motherboard “free of charge” to provide customer with value of ownership and to promote goodwill of the brand.

I had been trying to order Samsung s21 fe 5g from Samsung site online.
but when I was ordering the product, filled payment details and everything, it failed .than it goes out of stock .I had tried 2-3 times but facing the same issue .its been 3 hours now and I hadn't able to place the order . its total waste of three hours and not feeling good about it .

My Samsung Galaxy s10 battery has been burn . So this happen at night when I was watching YouTube and mobile gets heat then after smoke coming from phone and start burning after that I take the phone at put it into water.

Hi All

I am not satisfied with the resolution provided .For the product worth of 40 to 50 k i am using it for 2 years only and later it will hve major repair which is costing 20k..This doesnt make any sense to spent more than 20k instead we can go for new one...As we come from the poor background we cannot afford to hve one new new tv or neither we can spend 20k for this...Considering a special case request to kindly provide a compensation on the same.As per my understanding we should be using the service for atleast 3 to 4 years irrespective of any usage without any major repairs .. however we see post using after 2 years we are finding a major issue which definately not acceptable and I am not going to afford this .please do the needfull before i move this to consumer court

as I do not hve any option rather moving to next level...Hope u support n encourage us to use some more product from samsung

Rajesh
[protected]
Please only call this number for further communications

On Mon, Oct 10, 2022, 16:56 Arun Prasath Radhakrishnan wrote:
Dear Mr. Snehalatha Shetty

Greetings of the day!

This is in regards to your complaint for your Samsung TV Model number UA43N5100ARLXL bearing serial 0ADH3PBK601919R

On the basis the inspection carried out by our Service Engineer, your unit requires repairs.

As your product is now out of warranty, repairs would be carried out on chargeable basis. As per repair estimate shared by the Service Centre, the repair estimate is Rs 20, 378/-

We regret that we would not be able to accede to your request for repair at discount or free of cost repair

We further request to give your consent for repairs to be carried out on chargeable basis, so that we can proceed further on it.

Once we receive your consent, we shall further contact our Service Centre so as to facilitate repairs to your product.

Gracias,

I brought a Samsung Galaxy M31s on 23 Aug 2020 as I thought samsung mobile phones are reliable and i can use it for 3 -4 years without any complaint but I am facing lot of problems . Within 1 year I detected buzzing noise issue and service center people were saying they deliberately introduced this feature and it will get removed by some update later on but it was still there. And now this retart issue "phone is freezing every time and restart automatically" when I visited the nearby samsung care, they said it's repairing cost is 7900 because they will have to change motherboard. It is the worst situation for me and worst phone i ever had.This two issue are faced by many and they are getting same response. Why you people are asking so much money when you deploy cheap parts in this model
IMEI:[protected]
email:[protected]@gmail.com
Bill no:[protected]

Order Details:-
1. Jayantilal Trivedi
2. Order #[protected]
3. mab.[protected]@gmail.com

I ordered Samsung Galaxy S22 on 22/09/2022 through Samsung
Shop App and it was delivered on 24/09/2022. I opted for the
deferred exchange (Smart exchange) facility. In that, they allow
24-48 hours to transfer the data from the old to a new device but I
have to pay the full amount for the new device. As per the offer, I
got 24080 as the exchange value of my old device(OnePlus Nord) and the amount
would be refunded after the pickup within 24-48 hours. Today
11/10/2022, it has been more than two weeks and nobody came for
the pickup and my money is stuck. I raised several complaints
about the speedy pickup of the old device. Except assurance
they are doing nothing. I doubt that they will not pick up the old
device as they already have the full amount for the new device.

Name : Ramnarayan
Product Model Number : MC28H5033CK/TL
Address : Chennai .

Hi Team,

In last 7 months same part got damaged twice, I believe the company should provide some solution in these cases.

7 months back I have an issue with my microwave, service team came and replaced the motherboard and touchpad. Immediately after 7 months I am facing the same issue again, the agent came again and told the touch pad is gone again and need to spend 2500rs, I was told it’s spare part issue.
A reputed company like Samsung manufacturing these kind of defective spares! I am not able to believe.
Spending 2500rs every 6 months is not what I expect while buying a product from Samsung, if samsung feel it’s what they suggest when u buy Samsung products plz let us know.
I still have some hope that Samsung will make customers satisfy.
Thanks in advance.

Hi,

In my family and office we are using 7 Samsung M Series phones for the past 2 years, 2 - M30, 4 - M31 and 1 - m31s, with in the period of last 1 month I'm facing Hang and Restart Problem in all the phones, if its a motherboard problem, how its happened to all good working phone simultaneously, and while I googled for the solution, day by day the same complaints raised by many M Series and A Series users, How its possible - Its a trick by SAMSUNG to sell their new products in the market, we need the solution to resolve this problem at free of cost - if its not happened, the trust worthiness and goodwill of Samsung will go and its forced the Samsung users to BOYCOTT Samsung products in future,

Complaint # 74921928 raised with samung
Bought new mobile samsung s20fe5g from samsung store. It was dead on arrival. We shared dead on arrival certificate from samung customer care and still replacement phone not given. No reply too from customer care.

Rajiv Menon N
[protected]

RECENTLY BOUGHT SAMSUNG M33 25/SEPT/2022 i know about country so i used it for week using Indian sim in India, but when i came Israel with same mobile and tried using Israel sim now i am getting country lock message.

The Galaxy Buds Live were available for 499/= if purchased together with Samsung Galaxy A73. The offer was valid on 14th September 2022.

I added both the phone and Buds to cart and made full payment via credit card. On checkout page it showed estimated delivery day of 19th September for both the products.

I received the phone on 17th September 2022 but i am still waiting for the Buds to be shipped.

Samsung support hasn't been really helpful, They either escalate the issue to the concerned team or say the issue shall be resolved with highest priority.

It is going to be a month now and i really feel that i have been scammed at this point.

I made full payment for the phone(40, 000/=) aprox. and buds( 499/=).

Dear Team,
With great confidence I come to you with my worst disgusted customer service experience from SAMSUNG ONLINE CHAT and CUSTOMER SUPPORT that you may help in resolving this most annoying issue.
On the 29th Sept 2022 I had placed an order for SAMSUNG TAB S6 LITE WIFI VERSION 2022 MODEL GREY COLOUR ONLINE via the official SAMSUNG SHOP APP. Order Number- [protected] and PO No.- [protected]. I was notified that the delivery will happen on priority the very next day ie, 30/09/2022. But, I got no proper proactive information that my product will be delayed and I will receive it on 01/10/2022, I had to call and email and do various things to chase my item. Then on 01/10/2022 early morning I was notified thru a link that the product has reached EKART LOGISTICS LAKEVIEW HUB, this HUB is very close to my house so I proactively went to the HUB provided the order details and collected my item from an agent named PRAVEEN. The reason I did this by myself is, this product was a GIFT to my close partner to be given on 01/10/2022. I tried to attach the UNBOXING video but due to size I couldnt. When I unboxed the product I noticed that the S-PEN's TIP/NIB, is damaged and its in a non-usable state, I wondered if the S-PEN itself has this issue inside the box, the TABLET may also have some issue, so I did not even uncover the tablet I just RE-PACKED everything as it was given and kept it aside. Immediately, I tried to connect with the ONLINE CHAT TEAM, no proper response and very stupid resolutions and again I contacted the CALL CENTRE-CUSTOMER SUPPORT TEAM, Such a worst customer service support they are either not able to understand english nor they are able to give proper resolutions. After continuous calls back to back on the 1st, 2nd and 3rd of OCTOBER, The few agents told me to visit the nearest SAMSUNG AUTHORISED SERVICE CENTRE and they will exchange the S-PEN and give you a new one, this centre is a bit far from my house, however, THOUGH I DO NOT DESERVE TO TRAVEL BY MY OWN AND RESOLVE THIS ISSUE, I still went but, since it was the first time i had to search for the authorised service centre, before reaching to the actual service centre i was mis guided by MAPS to other outlets and they pointed out me the exact location and I reached the SAMSUNG AUTHORISED SERVICE CENTRE on MONDAY the 3rd of october and after waiting there in line for almost 20 mins i finally got to talk to an Authorized service agent and SHOCKINGLY, he didnt even take a full 5 mins to hear me out, immediately he SAID SINCE I HAVE PURCHASED ONLINE I HAVE TO DEAL IT ONLINE AND SPEAK TO CUSTOMER SERVICE- CALL CENTRE. As there were many people waiting in line i could not argue or do anything. SO MY TIME WAS A WASTE AND MY FUEL GONE FOR A WASTE BY A WRONG INFORMATION GIVEN BY THE CALL CENTRE AGENT. I reached home and sent out more than a few emails and again made calls and complained and made the call center to raise complaints and do escalations etc etc, breaking my head full of tension and anger, all the agents are again saying the same story to visit the nearest service centre. Then I receive an email from a person call DEEPAK KUMAR on 4th in reply to the email I sent on the 1st of OCTOBER, and until date i THINK i have not got any more email responses for my other emails I have sent, meanwhile i kept calling the call centre and everytime i called them I ensured they escalte this issue and lodge a complaint. And Spontaneously, i received email with the complaint number but no proper resolution Then on the 6th of October, I received an email from CUSTOMER EXPERIENCE MANAGER- MR GAURAV MADNAVAT- quoting a ref no- [protected]- stating that he has highlighted this case to the relevant team and they will contact me. On the same day I was contacted by an escalation team member- named- AKASH- I shared my story and he also addressed me well and good, but he was also saying the same thing to visit the nearest SERVCE CENTRE and i confirmed the address that Ive previously been and the address he refers is also the same, then I told him, if he can call me back in 15 mins so that in 15 mins I can reach the AUTHORISED SERVICE CENTRE and he can directly talk to them and sort out the issue, I ended the call with him at 4.45pm and I had ride so very fast thru the traffic all because He spoke to me in a way that my S-PEN will be replaced, When i reached there, He exacly called me back and I handed over the phone to the same person I first spoke to, and both of them had an argument and finally the service centre guy said he cant do it and passed the phone to me and the the escalation AGENT- AKASH- said, me to go home and he will notify another relevant team and they will contact me within 48 to 72 hours and they will resolve it. I was so heartbroken and was in an URGE TO HURT MYSELF choosing to buy this product, I came so very quickly and fast to the service centre and akash easily says he just wanted to hear this information from the service centre guy and tells me to go home, I became so very FED-UP and annoyed and at the same time just a simple S-PEN UNTIL TODAY THE 10th OF OCTOBER I have no response via an email, chat nor any phone call from SAMSUNG and I intentionally did not call or reach out to them since the 6th Evening after this incident and even they have not reached out to me, I spent 20thousand and the product is just lying like waste box in my cupboard I have not removed even the sealed cover on the TAB nor turned it on. Moreover, the GIFT i had to present to my partner became a FLOP and utter shame for me, I had to undergo so much of time waste, energy waste fuel waste and worrying and thinking of this makes me so restless and sick. I need some kind of compensation or some sort of that for all these things I undergo until I get the new perfect product.

Therefore, I request the CONSUMER COMPLAINT TEAM to take strict action upon each name ive mentioned and the service centres of SAMSUNG to resolve this matter at the very most urgency. Its almost 10 days for this simple issue and I wonder if this is the worlds leading electronic company's service this way.

I have images, videos all call recordings and all email responses and emails sent. If needed I can provide a copy, If i dont get any resolution at the earliest, I will take this matter to the next higher level.

Whaterver I underwent for the past 10 days and more to come, I DO NOT DESERVE THIS AS A CUSTOMER.