Samsung India Complaints & Reviews

I had ordered a Samsung tablet S8+ on 4th September 2022+which was showing a bank discount with HDFC cards but it was not placed due to Samsung India's fault to which they replied that offer is not even applicable on HDFC card. The order contained two items a Samsung tablet and a charger.

So finally I had to cancel my order on 5Th September for which refund had to be given in 7-10 days. It has been almost 24 days and I have called their customer support who just give me an answer that sorry for the delay and refund is not yet initiated for the tablet but charger is done which is very minimal against tablet. They are just giving answers on mail to wait for 24 hours from last 10 days. I am so disappointed and still no replies from the team about the refund and due to which I have to pay the bill amount and harrasment is being done continuously.

Regards,
Anubhav Jain

Dear sir,
i purchase a Samsung M53 mobile in Samsung India online on 20/07/2022 and they are fail to deliver in time and i cancelled my order in 26/07/2022. I got Rs.299 as partial amount on 26/07/2022. i called many times to customer care and raised my complaint many times up to now my remaining amount not refunded.
my order id-[protected].
so please rectify the issue as early as possible.

I have bought a samsung s20 fe 5g I think it is a premium segment phone of samsung but why it don't have a basic app lock??
It is very usefull feature and even a phone of 10k price range have this feature. Can samsung do something regarding this, can a basic app lock be provided.

I purchased a samsung galaxy A73 from samsung smartphone cafe on[protected]. But i have not able to redeem galaxy buds 2 as I am getting error message "device not eligible for redemption". I tried this 4 days after Sim activation and purchase.
I request samsung to please help me.

My mobile : [protected]
Email : [protected]@gmail.com

I bought Samsung S21 FE 5G smartphone which was delivered on 22nd September 2022 from Samsung Shop app using exchange offer. I have exchanged my old phone for a new S21 FE 5G, and have received a defect product. As per Samsung policy they have rectified it as a defect product and provided "DEAD ON ARRIVAL" certificate from authorised service centre and have collected their defective product on 27th September 2022. I have been talking to them since 3-4 days, and they have refused provide replacement for defective product and also not processing my refund.
I have paid 23099 as balance amount after exchanging my old phone which is of value 10900 as per their quote during exchange. I haven't heard from them regarding 33, 999 refund status yet.
Pathetic experience with Samsung, lost my perfectly good working phone, received defective product, and my money is stuck with them and they are not processing my refund as well.
Order ID: [protected]

Question
@SamsungMobile Model No - M31s
Complaint No - [protected] & [protected]
Bill No - [protected]
No one is looking after my complaint.Custoker caer is giving me 50discoumt as a as doing mercy onme .When the entire issue came from Software end while updating where is my fault that i am bearing so much pain and following the case from 1 week no body is helping me as i am rely getting frustrated .Requet you to plz
look into the matter
Lav Shukla
[protected]

28/09/2022
i dont know what happened suddenly in the morning after update it showing green vertical line on the left side of screen
its really pathetic experience

I had got a samsung smartphone mi finance and every month i had to pay the payment of 1356 on the 5th of this month money was deducted from my account and then after auto debit it was canceled no refund and No answer even after calling several times no response
please listen to me
NMAE JENUL AABIDEEN

[protected]@GMAIL.COM
TRANSECTION DATE .5/9/2022

Due to some personal reason i cancelled my S22+ order on 26th of September but I haven't got any updates of refund.

I got message saying that I have to return the product but I cancelled the order before the product was not even delivered to me. How am I supposed to return the product.

Samsung India please help me resolve this issue as early as possible. I will be very great full to you.

order no. [protected]

I bought a brand new s20fe 5g on 9 September yesterday suddenly it's screen turn black, phone is vibrating and touch is working but screen is dead and care is not helping me in this by saying it is out of warranty because of physical damage

I have placed the order for samsung galaxy f23 mobile and charger and had to cancel the order as the offer offer mentioned in website wasn't applied to me and found it after making the payment . I cancelled the order immediately within 1 hour and sent email to samsung customer care.

cancellation date:[protected]

Now Its been more than 30 days since I have cancelled my order and I haven't received it yet.

I have called customer care and mailed many times and I am getting the same response every time to wait for 24 hours to get the refund every time i call them.

when i am asking to provide them the bank transaction id for the refund they are not able to give it.

order id: [protected]

Respected Sir,
My prepaid Order ID-[protected] was cancelled by me due to unavoidable circumstances and the same is Return To Origin in transit. But customer care is telling me that order was not cancelled and it is in transit to me. They are not educated enough and don't know what is the meaning of In transit to customer and In transit to Origin.
The Fraud courier company (Delhivery)is delayed to return the product to seller and they are given estimated delivery time each day.
Why should I wait for Refund because of Courier problem? I cancelled the product and the item is is returning to seller so I request you to refund the amount immediately.

I bought a Samsung A52s mobile a month before, but it had a lot of problems, such as not charging properly, hanging when I opened the camera, and automatically turning on the loudspeaker. I asked for a refund, but they refused and told me to go to a service center, but the service center told me to restart the phone, so that was of no help to me, so I finally decided to exchange my phone within 40 days! Despite the fact that the IMEI is no longer valid! Therefore, I am unable to exchange! I filed a case on some Online portals on the 22nd Sep, almost 5 Days gone, i got around 5 Calls from customer care, but i dint get proper support! all are called and ask some basic things and then inform me like you will get the next call, and all are asking me to go to the service center again and again! why do I need to go to the service center again for the brand new mobile? is this is how the product they deliver? Seems Samsung try to cheat me on this, i can't handle this, it's too much pressure for me! Hope by this I can get some solution

I am using S20+ for past couple of months suddenly after the July 2022 update green lines started showing on my phone screen i went to the service center and they were busy asking several questions about the phone they were aware that this issue has been created by an update rolled out by samsung its disappointing they said my back cover isnt in a proper condition the phone has been used for a while and will have ware and tear but they are clearly ignoring their responsibility of taking the owner ship of their mistake and putting the blame on me i have been a loyal customer of samsung i own their fridge, tv, owen, 2 phones its really heart breaking when you trust a brand and this is what you get in exchange the Green line issue hasnt been created by me it was due to the faulty update by samsung.

Dear team, my Samsung split inverter ac is not working since last 1 month.i already complain 2 times to the Coustomer care but But 2 different people came from different service center and both told different issue.And both took service charges from me and did not resolve the issue as my compressor is still under warranty.I do not understand that this is a product of a company and how can 2 people tell different issues. From above, they also told the charge 14000.please see this thing and get it resolvedASAP.
I will wait for your kind response.

I Ordered a product from Samsung shop on 18th September which was expected to be delivered on 23rd Sept. So, on 21st when I tracked, I found out the product wasn't shipped yet, I there itself contacted customer care they told me we're raising a ticket on this concern and the respected team will get in contact within 48hrs through mail. From here, I kept talking to them every day twice on this concern but every time they only say- the concerned team will get in contact, wait for 24hrs/48hrs.
Today is 24th I talked today also, they said- wait for another 24hrs. I'm Seriously not seeing any hopes, still the tracking says only confirmed.

order id -[protected]

I've had my Samsung Galaxy M31s for 24 months. My phone has recently begun to freeze and then restart. This occurs so frequently that I can no longer use my phone properly. I checked some Samsung community forums and found the same problem posted by many other people there, and Samsung has yet to issue a statement on how they intend to resolve this issue. Because so many of their users are experiencing the same problem, they should investigate the matter.

I financed my phone from store and they charged me extra charges of file charges, insurance charges, and many more.
They took more than 2000 extra from me.
Please help me.
Rohit Norke
[protected]
[protected]@gmail.com...

This is regarding s20 plus samsung. The device is getting green lines and the issue is on all phone due to the update samsung has given on the phones.
The response on mail and other sources is not satisfied. Let me be clear…….its your fault samsung…..accept it and fix it……

I had recently purchased a TV from Samsung. The TV was faulty within the first week. The service engineer doesn't respond properly.