Samsung India Complaints & Reviews

Worst customer service ever.
After 2 months of pursuance which include at least 6-7 reminder mails on samsung ceo mailing I'd and calls with various customer service representative from samsung, today I have received a mail from Mr. Prashant saying that they can repair the phone without cost. But when I asked about the future assurance of not facing the same issue of getting the phone absolutely "DEAD", they could not give me any...

Hi.. I tried all possible ways to find solution, but the is no resolution in sight.

List of my issue:
I ordered M33 5g mobile via Samsung shop website & it clearly said all Icici credit cards eligible for 3000 cashback, which didn't happen. Initially your samsung support team said my card was ineligible.

After several followup's samsung mailed We regret to inform you that, we do not find any cashback...

Hi. I had purchased Samsung washing machine (top load) model no WA11J5751SP In indore in 2020.The machine is having trouble and i want the company service centre to get it repaired. I have lost the bill of the product.The service centre replied that they need the bill otherwise it the service would be chargeable.
Kindly advise how to claim free service (if product under warranty) or how to get the duplicate bill. The machine was purchased...

Hello all,
I purchased a Samsung Galaxy M31s phone in AUG 2020, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went...

On 30th July, I ordered a Samsung Galaxy z fold 3 phone from their official website, student portal. The phone was listed for just 12940 rupees which is really tempting, so I ordered the phone immediately. Now within few hours I received messages saying my order has been confirmed and packed.
But later to my surprise a few hours later I received a message and mail saying that my order has been cancelled on my behalf which I never...

I had purchased Samsung Mobile A73 5G Mobile from Flipkart on 6th June, 2022 and the product was delivered to me on 8th june, 2022 and I am using it. As per the attached screenshot of Flipkart Offer, I should be eligible for *Galaxy Buds Live. @ INR 499. But, when I try to redeem the offer as per the steps mentioned on Flipkart's Term & Condition page, it says not eligible for Offer as the Offer is only for A73 users.

Samsung...

The Samsung Refund Saga

I enjoy new technology even at this age of 60. So, when there is a new mobile phone or smartwatch launch, I try to keep up with the changes. Be it Apple products or Samsung. Or at least that is what I tried till this year August 2022. But this 16 August 2022 just one day after celebrating Independence Day I did not realize that I was going to go through an experience which can be termed nightmarish.br...

Less than one year old samsung M30s display is not working properly. The IMEI number of the phone is [protected]....

Hello.

This is in regards to Work Order number [protected]
IMEI# [protected].

Please see below timeline of events pertaining to my purchase of a Samsung Galaxy A33 5G

*Day 1: Bought the Samsung phone 10 may 2022.

*Day 3: Started experiencing problems on phone Touch screen for no apparent reason.

*Day 11: Visited customer service centre siliguri branch and...

I have purchased a Samsung Galaxy M52 5G phone by the end of Feb this year. From the beginning of my purchase I have been facing mic, speaker and battery issues. Finally Samsung service center at Phoenix Market city, Chennai has accepted that this issue is related to product motherboard, speaker and battery. These need to be replaced.
They have committed 7 days for service. Today is 20th Day and the phone is not delivered yet. Raised...

I bought a Samsung refrigerator from amazon in the month of may 2022. the product is a faulty one. I raised multiple complaints but the service engineer who visited has no knowledge about the repair. They are simply bluffing and leaving and more over it is very hard get the service person visit i am keep on following up daily with customer care team, Service agency and the service man. Please address my concern i have escalated it multiple...

A green line started to appear on my screen all of sudden after August 2022 software update. I went through Samsung members community and have seen too many s20 plus mobile users faced the same issue and it seems the lines are getting worse day by day. Most of those devices were just out of warranty period. Samsung though well aware of the fact that the issue was due to faulty software/hardware on S20 plus mobiles from their side haven't...

A green line started to appear on my screen all of sudden after August 2022 software update. I went through Samsung members community and have seen too many s20 plus mobile users faced the same issue and it seems the lines are getting worse day by day. Most of those devices were just out of warranty period. Samsung though well aware of the fact that the issue was due to faulty software/hardware on S20 plus mobiles from their side haven't...

As my samsung Tv was under warranty period. Suddenly the tv started disturbance by not showing videos only sound was coming.
The date was 26th august 2022 when samsung engineer came and promised to provide service within 10 days.
But its been 15 days since but no service was provided....

I placed an order for Samsung galaxy s22 plus on 2nd of September 2022 and paid the full amount online. The expected date of delivery was 6th September. But I haven't received the product yet. When I filed the complaint regarding the same they said issue will be resolved and I will get the solution in 24-48hrs. It's more than 72hrs I neither received any solution nor they are ready to tell what the problem is
This is my order id [protected]...

Samsung Authorised technician visited my house from Invictus Tech services (OPC) Private Limited for repair of my Out of warranty Samsung refrigerator on 08/09/22 for servicing the refrigerator for low cooling problem, The technician never asked if the refrigerator was serviced before from Samsung or Locally whatsoever. He collected a Inspection charge of ₹413 and advised us to keep the refrigerator switched off for 24 hours and he will...

I am facing C101 error in Samsung AC.
I raised complaint to Samsung service center at 23 Aug.
25 Aug one guy come for visit he told me one part need to be exchange, you should bear charges for that part. I was agree for that.
He took home visiting charge as per Samsung policy.
I am waiting from last 15 days to exchange that part. while I call to service center every day they told me today end of the day engineer...

I have ordered a Galaxy Buds 2 Pro from Samsung India (https://www.samsung.com/in/) on Aug 22, 2022. Due to compatibility issue, I have cancelled the order ( The item was never delivered) on Aug 25, 2022.
But they are not refunding my money back.
I have contacted multiple times via mail and telephone. They are just providing false promises.
Kindly do the needful to refund my amount at earliest.
Required details:br...

The request Ref is [protected]. So far no one has come for installation and demonstration The invoice date is 6/9 /22 . Kindly depute somebody early...

Currently my mobile is at Bhopal MP Nagar service center due to network issue in only 3 months before i have purchased, i want new phone because it not solve by software update, and service center said it motherboard issue it will take 1 week to fix, so i request you please provide me new phone i haven't time already i have faced many loses because of my phone's network problem so please provide me new phone....