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Updated: Oct 17, 2025
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Samsung India reviews & complaints page 33

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A
AnshulPareek
Sep 22, 2022
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Address: India

I recently ordered a Samsung galaxy A73 5g from samsung's official website. Now after receiving it (received it on 17th September) when I tried out it's camera and speakers, I found them to be not good at all. I previously have used Samsung M31s which costs less than half the price of A73 but still have got far better camera.

Now I have requested Samsung India to accept the return of the device and refund my amount but they are saying they have delivered the correct product. Yes you have delivered the correct phone i.e. A73 but the specifications are not justified.

I had a bad experience from last month via Samsung website whilst purchasing ZFold3 5g but I still went for buying a Samsung phone and now I highly regret this. I was even thinking to buy a Samsung S8+ tablet. But now it seems like I have successfully wasted my almost 40k rupees in buying A73.

I highly request whosoever is concerned to check my Device and initiate the return and refund process. Please stop using customers. No one gets money for free.

If I am buying a phone worth 40k please give me satisfactory services rather than same repetitive services.

P.S. I wanted to attach photographs taken from A73 vs M31s (file format is .heiv for M31s). You can clearly see the difference when you try to zoom in. But they are too big to upload here (13-14 mb)

ISSUE : BAD CAMERA AND SOUND QUALITY

RESOLUTION I WANT : REFUND

DATE OF RECEIVING PRODUCT DELIVERY: 17TH SEPTEMBER

Samsung please please resolve this issue.
Samsung India customer support has been notified about the posted complaint.
Sep 22, 2022
Updated by AnshulPareek Invoice Number: Z9NJI0063136
Order No.: [protected]
Customer Code:4775385
Shipped To: Anshul Pareek
Verified Support
Sep 26, 2022
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Oct 22, 2022
Updated by AnshulPareek To all those who are reading this, I would like to tell that Please Please only buy Samsung product if you don't have any other options in your budget otherwise the kind of CUSTOMER service you will get is terrible.
Regarding my complaints made here I have received call from Samsung team on 30th September and they said that someone from the sales team will CONTACT me the next day but I did not receive any calls for almost 15 days. Then I received a call and he assured me to HELP me out but after 2 days he called back and said this is against our policy we can't HELP you out with it.
Now you tell if there is an issue with the product that they delivered to me and the service centre guys are not ready to evaluate the device, who is responsible? the CUSTOMER? or the company?
We all know how service centre guys treat CUSTOMERs they only agrees to an issue when it's really big otherwise they just neglect it.
The kind of service Samsung is giving is equivalent to ###, I have had bad experiences with other brands as well but they make sure to resolve the issue.
I request Samsung to provide me resolution instead of closing my case. The Guy from senior execution desk just hang up on me stating that they can't HELP me out with this. How does it even justify? Samsung I want a full refund for this phone.
AND THE TRUTH IS A73 ADVERTISEMENT IS FAKE, FAKE SPECS GIVEN, CAMERA QUALITY IS NOWHERE CLOSE TO WHAT IS SHOWN ON WEBSITE. YOU CAN GET FAR BETTER CAMERA QUALITY THAN A73, AND EQUIVALENT DISPLAY IN M31S TOO WHICH COSTS JUST 18-19K.

SAMSUNG PLEASE MAKE SURE TO KEEP THIS ISSUE OPEN AND RESOLVE IT ASAP.
Nov 05, 2022
Updated by AnshulPareek Samsung india is not responding anyhow to the case, you guys can't just fool users.
A 108mp camera definitely needs to be better than a 64mp that comes with m31s.
I want a full refund for this phone that you have delivered to my place and I'd like to order something else from samsung store
Thank you, i hope you'll make it happen
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    H
    Hemanth Steel
    Sep 21, 2022
    Resolved
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    Resolved

    Address: Old 14 New 27 Vaidhyanathan street sowcarpet chennai

    Samsung Team
    Chennai India

    Ref Samsung Invoice No 33S[protected] on[protected]

    Sub Purchase Warranty issue raised on 1-9-2022

    Samsung Washing Machine 7kg
    Model WA70BG4441BGTL
    Serial 05A05PBT800812K

    We are not happy with Samsung

    Mr SHAJIN this is my 8th mail you for same issue,

    We spoke with you on[protected] and[protected] regarding this issue.. you asked two days time and as you promised to solve the issue and send documents for 6 years if not will call on Monday[protected]
    What you did
    Past 20 days we raised this issue through CUSTOMER CARE and EMAIL and WATSUP CHAT and SERVICES CENTRE and now with YOU (Mr SHAJIN) then what for Service Support team behind useless

    We brought the Samsung Washing Machine 7kg topload on[protected] from Samsung Shop App delivery on[protected] installation on[protected] Warranty covers 3 Years for all and 12 years for Motor mention on time of purchase

    So Warranty covers until 2022 to 2025 as per purchase
    So we paid to Samsung service center extended warranty 3 years Rs 3510
    Paid warranty 2025 to 2028
    But we received Extended warranty only 2027 on 1-9-2022

    We purchased for 3 years warranty means 2022 to 2025 and paid warranty means 2025 to 2028

    So kindly send documents for same 6 years until 2028

    Kindly reply for me through email or call or watup or text but reply is must as of now I received only ticket no through mail not reply

    Click attached below for your reference

    Regards
    Vidhya Hemanth
    [protected]@gmail.com
    [protected]
    [protected]
    Chennai India
    +5 photos
    Oct 27, 2022
    Complaint marked as Resolved 
    Samsung India customer support has been notified about the posted complaint.
    Verified Support
    Sep 26, 2022
    Samsung India Customer Care's response     Dear Customer,

    Greetings from Samsung!

    We would like to inform you that your case is already running with our concern team.

    We assure you that our relevant team member will contact you as soon as possible.

    Kindly wait for the response from them.

    Best Regards,
    Samsung
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      A
      Arihinjay
      from Kolhapur, Maharashtra
      Sep 21, 2022
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      I had ordered galaxy book 2 pro 360 on 1st september and it got canceled on 16th september because of shortage of stock. Yesterday I got a message that my refund has been declined why is that so?
      Arihinjay Patil,
      [protected],
      [protected]@gmail.com
      Samsung India customer support has been notified about the posted complaint.
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        A
        Arihinjay
        from Kolhapur, Maharashtra
        Sep 21, 2022
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        Website: Samsung shop

        I had ordered galaxy book 2 pro 360 on 1st september and it got canceled on 16th september because of shortage of stock. Yesterday I got a message that my refund has been declined why is that so?
        Samsung India customer support has been notified about the posted complaint.
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          K
          Kenish
          Sep 20, 2022
          Resolved
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          Resolved

          You have asked for contact details for my previous complaint. Where do i share it and how
          Oct 22, 2022
          Complaint marked as Resolved 
          Samsung India customer support has been notified about the posted complaint.
          Verified Support
          Sep 21, 2022
          Samsung India Customer Care's response           Dear Customer,
          Greetings from Samsung!

          Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

          Best Regards,
          Samsung
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            S
            Shiv0512
            Sep 20, 2022
            Resolved
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            Kiaan Marketing
            A-29, Mohan Co-operative Industrial Estate,
            Mathura Road, Badarpu
            New Delhi, Delhi, 110044
            IN

            PAN No: AAPFK3731K
            GST Registration No: 07AAPFK3731K1Z0
            Order Number:[protected]

            Above is the seller from whom I bought a Samsung galaxy F62 on Amazon in September 2021.

            Now the phone is locked under 'Flipkart smart upgrade plan' and Flipkart's customer service is telling me that the phone will require payment of remaining 30% amount by the seller (since they likely bought this phone under that plan from Flipkart) for it to be unlocked. Which means the seller bought the phone from Flipkart at 70% the price but I've paid 100% on Amazon for the same plus the headache of having to deal with the customer services now.

            I would consider it straight up fraud by this seller to sell such a phone without disclosing the details to the customer first.

            This is highly unacceptable and I have had my phone locked for a week now because of it. And have been bouncing around from one customer service to another on both Flipkart and amazon and even contacted Samsung and went to a Samsung service center.

            So I suggest that some action be taken against this seller as they are basically cheating the customer. And also require that my phone be unlocked immediately.

            Name: Shivam Kushwaha
            Contact No: [protected]
            Email Address: [protected]@gmail.com
            +2 photos
            Oct 28, 2022
            Complaint marked as Resolved 
            Samsung India customer support has been notified about the posted complaint.
            Verified Support
            Sep 26, 2022
            Samsung India Customer Care's response             Dear customer,

            Greetings from Samsung!

            We would like to inform you that your case is already running with our concern team.

            We assure you that our relevant team member will contact you as soon as possible.

            Kindly wait for the response from
            them.

            Best Regards,
            Samsung
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              H
              Hemanth Steel
              Sep 20, 2022
              Resolved
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              Resolved

              Address: Old 14 New 27 First Floor Vaidhyanathan Street Sowcarpet Chennai 600001

              Samsung Team
              Chennai India

              Ref Samsung Invoice No 33S[protected] on[protected]

              Sub Purchase Warranty issue raised on 1-9-2022

              Samsung Washing Machine 7kg
              Model WA70BG4441BGTL
              Serial 05A05PBT800812K

              We are not happy with Samsung

              Mr SHAJIN this is my 8th mail you for same issue,

              We spoke with you on[protected] and[protected] regarding this issue.. you asked two days time and as you promised to solve the issue and send documents for 6 years if not will call on Monday[protected]
              What you did
              Past 20 days we raised this issue through CUSTOMER CARE and EMAIL and WATSUP CHAT and SERVICES CENTRE and now with YOU (Mr SHAJIN) then what for Service Support team behind useless

              We brought the Samsung Washing Machine 7kg topload on[protected] from Samsung Shop App delivery on[protected] installation on[protected] Warranty covers 3 Years for all and 12 years for Motor mention on time of purchase

              So Warranty covers until 2022 to 2025 as per purchase
              So we paid to Samsung service center extended warranty 3 years Rs 3510
              Paid warranty 2025 to 2028
              But we received Extended warranty only 2027 on 1-9-2022

              We purchased for 3 years warranty means 2022 to 2025 and paid warranty means 2025 to 2028

              So kindly send documents for same 6 years until 2028

              Kindly reply for me through email or call or watup or text but reply is must as of now I received only ticket no through mail not reply

              Click attached below for your reference

              Regards
              Vidhya Hemanth
              [protected]@gmail.com
              [protected]
              [protected]
              Chennai India

              Content Feedback
              +3 photos
              Oct 22, 2022
              Complaint marked as Resolved 
              Samsung India customer support has been notified about the posted complaint.
              Verified Support
              Sep 21, 2022
              Samsung India Customer Care's response               Dear Customer,

              Greetings from Samsung!

              We would like to inform you that your case is already running with our concern team.

              We assure you that our relevant team member will contact you as soon as possible.

              Kindly wait for the response from them.

              Best Regards,
              Samsung
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                R
                rishabh511
                Sep 20, 2022
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                Website: samsung india

                Dear sir i have a issue in my samsung galaxy m31 . The issue was my phone got completely dead without anything happened to the device . And i visited to the service centre . They said that the motherboard is dead. And this problem is not only with me .There are lot of people who are facing this problem.

                So i request you to look into it and get my device fixed without any cost.
                Samsung India customer support has been notified about the posted complaint.
                View replies
                My mobile number - [protected]

                my email Id - [protected]@gmail.com
                Reply
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                  O
                  olips
                  from Meerut, Uttar Pradesh
                  Sep 20, 2022
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                  Today is 20 september 2022 writing this .
                  i bought m30s about 1.5 years ago, sometimes it get restart automatically and i ignored though . but now when i was using an application it lagged and shut down automatically . i tried to start but it was not working, i tried a lot to switch it on but it didn't turned on . then next day i took it to the service center agents told me to replace motherboard without checking the issue .
                  he asked me 6800rs for new motherboard which was insane .
                  i am student i was managed this phone from my pocket money, i cant afford a new one, i just need resolution
                  i saw thousands o[censored]sers of same model of same problem
                  i request samsung either to replace new motherboard for free or provide best refund otherwise samsung will gona loose all trust from the users .
                  i suggested many people to samsung smartphones but this is bad result,
                  why samsung waiting for more users with same problem .
                  it already a thousands issues with same model,
                  if my issue is not resolved i will never buy and suggest samsung products to anyone espically for myself .
                  this is unacceptable i cant afford new phone
                  so either replace my motherboard for free or refund my money
                  please do needful,
                  RSVP
                  Oct 22, 2022
                  Complaint marked as Resolved 
                  Samsung India customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 21, 2022
                  Samsung India Customer Care's response                   Dear Customer,
                  Greetings from Samsung!

                  Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

                  Best Regards,
                  Samsung
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                    A
                    adisaki
                    from Ahmedabad, Gujarat
                    Sep 19, 2022
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                    Mobile F41/ Motherboard Issue

                    This Complaint is in reference to Motherboard issues that F41 Phone is facing. Bought this Phone from Samsung Store directly on 18/10/2020 with invoice No. DE1MP[protected] from Savex Technologies P. Ltd., having IMEI No. [protected]. From last 2 days Phone gets auto restart and heats up on screen side. On meeting Service Center in Ahmedabad he immediately admitted that its Motherboard issue and is normal in Samsung Brand, In which Brand...
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                    N
                    Nityanand Agrawal
                    Sep 19, 2022
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                    Address: 801, Lumbini Lakeview Apartments, Raj Bhavan Road, Somajiguda

                    Date or Purchase: 8OCT2021

                    Date of Defect: 4th SEP 2022 & Again 19SEP2022

                    Invoice Number:1207/21/s-31068

                    Warranty: 5 years

                    Description: SCREEN TURNS black while playing many movies and serials

                    Resolution requested: REPLACE TV immediately as it is NOT getting resolved by change of settings and resetting TV again and again.
                    Samsung India customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 21, 2022
                    Samsung India Customer Care's response                     Dear Customer,
                    Greetings from Samsung!

                    Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

                    Best Regards,
                    Samsung
                    Sep 22, 2022
                    Updated by Nityanand Agrawal                     Samsung Engineer Technician visited yesterday, problem still not solved.
                    Sep 22, 2022
                    Updated by Nityanand Agrawal                     Please contact me on [protected]@gmail.com thanks.
                    Oct 01, 2022
                    Updated by Nityanand Agrawal                     Old Samsung TV in the house has no complaint of BLACK Screen spots while viewing the same SHOW (Sopranos, MANIFEST etc) or Movies from NETFLIX, yesterday on 30th SEP 2022, I spent ~45 minutes with NETFLIX support who after all diagnosis confirmed it is a TV hardware problem, Request SAMSUNG to replace defective TV immediately and NOT pass on the issue to AIRTEL & NETFLIX etc. SAMSUNG's service support is SO VERY SHOCKING. Pls act fast.
                    View replies
                    SAMSUNG informed yesterday that a technician will attend. No technician has visited in last 28 hours. After follow up only got an SMS as "Thank you for contacting Samsung customer care. Your reference number is [protected]. For any query, WhatsApp us on[protected] or click https://bit.ly/31QN4lI " WAITING for resolution.
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                      V
                      Vivek k
                      from Darjiling, West Bengal
                      Sep 19, 2022
                      Resolved
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                      Resolved

                      Address: No 407, Choozhekattu House, Amayida, Ambalappuzha, Alappuzha - 688561

                      I had raised a service request [protected] for the display issue on 3rd Sep 2022 and the executive visited house and confirmed an issue with the backlight display and they would take the TV to service center for the repair. One the local person took the TV on Sep 6th to authorized center Elegant Service center in Alleppey. Even after multiple attempts to contact the center I am not getting any proper updates and also when i check with Samsung, they say the issue is resolved. I raised an escalation request with Samsung on 17th Sep - [protected] for further action and was promised action within 24hrs however I didnt get any updates yet. I checked with Samsung executive today Sep 19th and they informed its escalated to the Service Manager with the request - [protected]. I need a speedy action on this repair.
                      Oct 22, 2022
                      Complaint marked as Resolved 
                      Samsung India customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 21, 2022
                      Samsung India Customer Care's response                       Dear Customer,

                      Greetings from Samsung!

                      We would like to inform you that your case is already running with our concern team.

                      We assure you that our relevant team member will contact you as soon as possible.

                      Kindly wait for the response from them.

                      Best Regards,
                      Samsung
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                        A
                        ashishnarkar
                        from Mumbai, Maharashtra
                        Sep 19, 2022
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                        Hi
                        I had purchased Samsung S22 Ultra mobile from Laxmi connect Panvel on 20th August 22.
                        At the time of purchase I had taken extended warranty for the mobile.
                        But instead of extended warranty dealer had processed the request for accidental & liquid damage.
                        I am trying to contact Samsung from last one month but nobody is interested to resolving the complaint.
                        Even after sending emails to CEO nobody is care to revert.
                        Pls help to resolve the issue.
                        Samsung India customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 21, 2022
                        Samsung India Customer Care's response                         Dear Customer,
                        Greetings from Samsung!

                        Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

                        Best Regards,
                        Samsung
                        Sep 27, 2022
                        Updated by ashishnarkar                         M-[protected]
                        [protected]@yahoo.co.in
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                          R
                          Ram vavadiya
                          from Nagpur, Maharashtra
                          Sep 18, 2022
                          Resolved
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                          Resolved

                          Today when I am using my samsung m31 phone suddenly it started auto freezing and restarting. I use authenticate samsung charger and no third party softwares are present in my phone.
                          When I checked about this online, I came to know there are thousands other samsung users who faced/facing the same issue. When visited customer care they asked me to replace the motherboard which would cost around 9 to 10 thousand. But why should we pay for it as its manufacturing defect.
                          It is Samsung's fault and they should repair this for free.
                          please reply.
                          My Mo. no.-[protected]
                          Oct 22, 2022
                          Complaint marked as Resolved 
                          Samsung India customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 21, 2022
                          Samsung India Customer Care's response                           Dear Customer,

                          Greetings from Samsung!

                          We would like to inform you that your case is already running with our concern team.

                          We assure you that our relevant team member will contact you as soon as possible.

                          Kindly wait for the response from them.

                          Best Regards,
                          Samsung
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                            G
                            gskr2gskr
                            Sep 18, 2022
                            Resolved
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                            Resolved

                            Address: SAMSUNG INDIA ELECTRONICS PVT LTD, C/O PROCONNECT SUPPLY CHAIN SOLUTIONS LIMITED VALLIAPPA TECH PARK SNO79 80 81 AND 82 HEJJALA RAMANAGARA BANGALORE

                            Dear Consumer Help,

                            I have ordered one double door refrigerator from Samsung shop (samsung.com) app which is online. Order number #71055052. At the time of ordering product, it has cancellation & return policy which says product will be replaced at the time of delivery. And I have received the damaged product, when I asked them that I need a replacement of the same product samsung says they don't have replacement policy for damaged products. They fooled me by displaying the replacement policy in their website before ordering the product, but the time of delivered damaged product samsung said it doesn't have replacement policy. Please help me to get either replacement of same product or reasonable compensation of 30% for their delayed delivery, lied about policy and damaged product delivery.
                            +1 photos
                            Sep 26, 2022
                            Complaint marked as Resolved 
                            They initiated the pickup after 22 days(very late) and initiated refund.
                            Samsung India customer support has been notified about the posted complaint.
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                              K
                              karthicbe
                              from Madurai, Tamil Nadu
                              Sep 18, 2022
                              Resolved
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                              Resolved

                              I have purchased Samsung Galaxy M31s in Aug 2020. Little did I know it would turn into a disaster and Samsung as a company would loose my trust on it.
                              Recently I started facing automatic restart issue like many other users and visited customer care hoping some help. From the Engineer at customer care center, I learnt that the issue is with the power IC and he said since they are not authorized to replace the power IC, they will have to replace the motherboard and new one would cost me 8000 INR.
                              After a thorough research about this issue on the internet, I could understand that there are many users reporting the same issue. Even at the customer care, there were a lot users with the same complaint and they were updating everyone about motherboard replacement. It is very clear that this is company fault and this series is a failure.

                              I am very disappointed knowing that I need to pay 8000 INR to fix this issue which is approximately half the price of the phone and also warranty of new motherboard is 90 days only. 90 days is a very less period and there is no guarantee that issue will not happen after 90 days. It would be pathetic to invest 8000 INR again after 90 days in case the same issue occurs.
                              As a highly disappointed customer, I would request Samsung to extend the warranty of new one to at least 6p months. Also, I want a free replacement of my motherboard as this is clearly an issue from company side and hence EXPECTING A REFUND. Please help me on this as soon as possible.
                              Oct 20, 2022
                              Complaint marked as Resolved 
                              Samsung India customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 19, 2022
                              Samsung India Customer Care's response                               Dear Customer,
                              Greetings from Samsung!

                              Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

                              Best Regards,
                              Samsung
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                                B
                                Benson Mendonca
                                Sep 17, 2022
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                                This phone was never dropped nor used in harsh conditions because this was basically my secondary phone, so you can imagine the usage.
                                Just after the update, I observed the pink line so I visited the internet to check like every other person would do.
                                And turns out that the issue was more in the S20 plus phones. So I consulted a few friends who faced the issue and they informed that the problem was the same with their phones too.

                                So checked with some of your employees, they said that they received a circular stating screen replacement was offered as goodwill due to Samsung error.(indirectly)

                                And on request of one of your executive who asked me to drop the phone for repairs at the closest service center, so that they can check and guide me accordingly. When visited the service station the guy incharge straight denies any repairs as he "claims the damages are physical drop damages" so I asked him that does he not know that the frame is aluminium and under atmospheric conditions it tends to oxidise over a period of time. The guy replies saying the the frame is metal and nothing happens to metal.

                                I was not given any estimate at the service center all I was informed by the call center that the amount was around Rs. 10950/-

                                Can you assure me that there is no oxidation to the material that you'll use in the product?

                                So he also states that he is the final authority to accept or reject the claim. And if you want it repaired under warranty get an approval from anywhere maybe by mail.
                                Samsung India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 19, 2022
                                Samsung India Customer Care's response                                 Dear Customer,
                                Greetings from Samsung!

                                Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

                                Best Regards,
                                Samsung
                                Sep 29, 2022
                                Updated by Benson Mendonca                                 [protected]@yahoo.in

                                Oct 03, 2022
                                Updated by Benson Mendonca                                 Still no reply or solution provided...
                                Oct 06, 2022
                                Updated by Benson Mendonca                                 I am yet to receive a reply to my mail dated 17 September 2022.

                                And a follow-up there after, recent being 3 October 2022.

                                I guess the customer service department is less/not interested to address customer grievances.

                                The service being so pathetic.

                                Regards,

                                Benson.
                                Oct 10, 2022
                                Updated by Benson Mendonca                                 No reply from Samsung yet.
                                Oct 13, 2022
                                Updated by Benson Mendonca                                 Till date 7 Reminders sent and no reply from Samsung yet.

                                Oct 20, 2022
                                Updated by Benson Mendonca                                 Pathetic Customer Support

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                                  Benson Mendonca
                                  Sep 17, 2022
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                                  This phone was never dropped nor used in harsh conditions because this was basically my secondary phone, so you can imagine the usage.
                                  Just after the update, I observed the pink line so I visited the internet to check like every other person would do.
                                  And turns out that the issue was more in the S20 plus phones. So I consulted a few friends who faced the issue and they informed that the problem was the same with their phones too.

                                  So checked with some of your employees, they said that they received a circular stating screen replacement was offered as goodwill due to Samsung error.(indirectly)

                                  And on request of one of your executive who asked me to drop the phone for repairs at the closest service center, so that they can check and guide me accordingly. When visited the service station the guy incharge straight denies any repairs as he "claims the damages are physical drop damages" so I asked him that does he not know that the frame is aluminium and under atmospheric conditions it tends to oxidise o er a period of time. The guy replies saying the the frame is metal and nothing happens to metal.

                                  I was not given any estimate at the service center all I was informed by the call center that the amount was around Rs. 10950/-

                                  Can you assure me that there is no oxidation to the material that you'll use in the product?

                                  So he also states that he is the final authority to accept or reject the claim. And if you want it repaired under warranty get an approval from anywhere maybe by mail.
                                  Samsung India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 19, 2022
                                  Samsung India Customer Care's response                                   Dear Customer,
                                  Greetings from Samsung!

                                  Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

                                  Best Regards,
                                  Samsung
                                  Sep 29, 2022
                                  Updated by Benson Mendonca                                   [protected]@yahoo.in

                                  And without providing a satisfactory solution how can you'll close the case?

                                  Oct 06, 2022
                                  Updated by Benson Mendonca                                   I am yet to receive a reply to my mail dated 17 September 2022.

                                  And a follow-up there after, recent being 3 October 2022.

                                  I guess the customer service department is less/not interested to address customer grievances.

                                  The service being so pathetic. And careless attitude towards customers.
                                  Oct 20, 2022
                                  Updated by Benson Mendonca                                   No reply Pathetic Customer support

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                                    R
                                    Ravi_vedmaa
                                    from New Delhi, Delhi
                                    Sep 17, 2022
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                                    Address: Delhi

                                    I bought a samsung note 20 on 21st sep, 2020 with 2 year complete protection plan but i was not satisfied with the product any time after my purchase. I need to repair my device 4 times during this period and in last 3 months I'm irritated by the Samsung and their senior assured me every time that i have faced no problem in future but all the time same problem happens or new problem occurs.
                                    I have all the proof of mail and the picture of problem occur in the phone.
                                    Now in the end I received call from the Mr. Pardeep suri who is VOC, that i was not allowed to use multitasking in the 70000 rs phone otherwise the problem remains same.
                                    Samsung India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 19, 2022
                                    Samsung India Customer Care's response                                     Dear Customer,
                                    Greetings from Samsung!

                                    Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

                                    Best Regards,
                                    Samsung
                                    Sep 20, 2022
                                    Updated by Ravi_vedmaa                                     Rsinghchauhan.[protected]@gmail.com
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                                      Kenish
                                      Sep 17, 2022
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                                      Address: Samsung india

                                      Auto restart problem in samsung m31s after last two software updates. Reviewing the complaints of other users on this site got to know i am not the only one having this problem. Clearly indicates the cheap business strategy of Samsung India compelling its customers to go for huge repair costs or buy new devices.
                                      Samsung India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 19, 2022
                                      Samsung India Customer Care's response                                       Dear Customer,
                                      Greetings from Samsung!

                                      Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

                                      Best Regards,
                                      Samsung
                                      Sep 19, 2022
                                      Updated by Kenish                                       Also i bought m30s in dec 2019 through amazon whose display started showing spots which gradually increased and covered whole screen. Strange how it too happened after new software updates without any external effect like dropping or hitting of phone.

                                      Sep 19, 2022
                                      Updated by Kenish                                       [protected]@gmail.com
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