Samsung India Complaints & Reviews

I wrote these complaint 3rd time, samsung is very wrost company that i ever seen in my life, all the mobiles of samsung less than rs30000 have a same problem . samsung should take action against these, i have same problem with motherboard, and the customer service care ask to change motherbord of costs 9000, so plz samsung plz help me or replace my phone or change my motherboard.
email;- [protected]@gmail.com
mo;;- [protected], [protected]

Https://twitter.com/risKareer/status/[protected]?s=20&t=v8blZikbSo9-h7u8zsGnkg

#Underwarranty, #Samsung M52S purchased on 24.10.2022, battery fuming, smoke coming out, mobile phone destroyed completely. The company detects on 29.09.2022 and on 04.10.2022, as battery fire. Now attributing misuse by us. Harsh. Feels cheated.

Friends, please do not purchase the above model.

#Underwarranty, #Samsung M52S purchased on 24.10.2022, battery fuming, smoke coming out, mobile phone destroyed completely.
My house, children all saved. You may not be lucky.
@SamsungMobile @SamsungMobileUS @samsungID @SamsungUS @SamsungMobileSA @SamsungSupport @SamsungUK

#Underwarranty, #Samsung M52S purchased on 24.10.2022, battery fuming, smoke coming out, mobile phone destroyed completely.
My house, children all saved. You may not be lucky.
#Samsung #SamsungM32PrimeOnAmazon #SamsungGalaxy #SamsungS20FE #Amazon #Flipkart

My samsung m31s mobile automatically hang and turn off.

I purchased a 108 cm smart Samsung TV from a Bhubaneswar dealer in year 2019 model number UA43N5470AUXXL/2019.

I have experienced mother board failure 2 times, once on[protected] and another time[protected].

It has failed again in May 2022 after which i raised a complaint thru toll free number, having service request number [protected]. The Technician came and found that mother board has failed again. Post this finding, I complained thru the toll-free number and assured that it will be addressed.

I am deeply disappointed by this frequent failure and MY CONFIDENCE IN SAMSUNG PRODUCTS IS COMPLETELY ERODED NOW. Instead of trouble shooting, there is simply replacement and with the third motherboard replacement, my maintenance charge will be appx 50 % of the TV cost for a smart TV of 3 years old. THIS IS UN-ACCEPTABLE BY ANY STANDARD.

I request you to kindly do proper trouble shooting, free replacement of the TV immediately with a week time, failing which I will take appropriate action including putting this in consumer forum and writing to Samsung India CEO as per established norms.

Kind regards,
Bijay

I have purchased the Samsung F41 mobile on September, 2020, and I am facing auto restart problem from past ten days, I contacted Samsung Elite care, they flashed and reloaded software. Later problems continues, again given back to care, they replied mother board gone and need to replace and its cost around Rs.6500/-

Many people of various models of Samsung have been this facing this issue after a software update pushed by Samsung.
It seems there is a bug in the hardware fitted in the devices, company has to address this issue and try to provide good service the customers.

I purchased this product by considering the Brand Samsung, but this issue felt me so bad and I request to the company to look into this and resolve the issue by providing better service.

Purchased my 55" Samsung TV directly from the Samsung app on 23rd Sept in the ongoing sale. Received the TV on 29th Sept with a broken panel. I submitted a return request and ordered a new TV on 30th Sept again from Samsung Shop. Received it on 4th Oct with a defective panel. The customer care states that I can return it if its defective. Am I supposed to keep ordering and returning my purchased items? We ordered a Samsung TV by thinking it will be reliable as it is a renowned brand. Truly disappointed with the service!!!

Sumsung many mobiles with exynos 9611 processor having auto restaring (bootloding) or screen freezing issue. I have samsung m31s which also have same chipset which start screen freezing and continuous restarting. I went samsung service center and told the issues, they told me that the motherboard is damaged and it have to change which cost around 7-8k. The motherboard issue is due to chip or hardware that samsung uses, it is not the fault of the consumer it is from the manufacturer but its cost have to pay by samsung users. Which is not right for the consumers of such big and reputed brand. So I urged Samsung India to take action on this problem faced to your consumers.

I ordered Air conditioner from samsung india on sep 11th 2022 and delivered on September 15th 2022. I received different indoor and outdoor unit (Model Mismatch). I requested for return . Worst part is Samsung is having a procedure where samsung engineer has to provide CSR Copy after examining product. For this it took nearly one week where their third party AC engineers took time to provide CSR copy after many phone calls. Finally Samsung accepted for return pick up on sep 23rd 2022 . Until now there is no call or update regarding product pick up . It's been 15 days Samsung is holding my money without giving refund . Please take action.

While I was on call from my Samsung Galaxy M21 phone, it stopped and restarted. While restarting it stuck on Samsung logo screen for long time until its battery ran out. But it did not start. Now even if I charge it, it is not charging and starting

My Samsung Glaxy M31s was purchased on 20 Dec 2020 and it was working fine unless the phone update one month back. The phone used to switch off and on, on its own but soon stopped doing that. On 2 October 2022, it hung up and did not move beyond the start screen. When I took it to the service center, I was told it was a motherboard issue and that first I should pay 9500 INR, and later when I questioned again that I should pay 8800 INR. It...

Today we received the new Samsung washing machine with multiple scratches and paint peel off conditions.
Couldn't upload the photo because your software is not accepting the file size of 5.2MB even though it's less than the mentioned file size of 32MB.

I cancelled order number [protected] on samsung.com on 26-Sep-22 and cancellation request was accepted on 26-Sep-22 itself by Samsung as the item was not dispatched till my cancellation request. Since then it is 10 days passed but the Refund of Rs. 15999 has not been process yet by Samsung despite several follow ups (Ticket #[protected]. They only shared false assurances but no real action. I am yet to receive the Refund.

I placed an order of samsung galaxy s22 plus on samsung shop, i cancelled it the very next day and its been 10 working days and i had still not recieved any refund

My order id is - [protected]

Hi,

Invoice No: [protected]

I have Purchased Samsung Galaxy S20 FE 5G mobile in Amazon website on 23rd September, on 3rd October suddenly mobile shattered Blank Screen. I went to the Samsung Service Center in chaithanyapuri (mobile 21), the Service Executive checked the phone and told me simply that I have to replace the front screen because it is having thin dent, so mobile not covered with warranty and replacement. There was not a physical damaged to phone. It was a displayed issue Samsung really need to review this phone. I have been frustrated with the service provided by Samsung. i spend 30k for mobile and within 10 days mobile has gone blank screen and the service center and customer care executives didn't care to solve the problem and mean while they are asking 10k to replace the screen. total 40K for purchasing Samsung, if i spent 50k i got new Apple phone within the budget. but i'm love to use Samsung.
All I'm asking is that being a Samsung lover and a geniune customer for years, investing Lakhs of amount for devices and home appliances is this the kind of service I expect from Samsung? I will humbly request you to kindly check into the concern and get a replacement of the device.

Thanks & Regards
Srihari Lingathoti
email:[protected]@gmail.com

I've had my Samsung Galaxy M31s for 24 months. My phone has recently begun to freeze and then restart. This occurs so frequently that I can no longer use my phone properly. I checked some Samsung community forums and found the same problem posted by many other people there, and Samsung has yet to issue a statement on how they intend to resolve this issue. Because so many of their users are experiencing the same problem, they should investigate the matter.
It's already been 10 days and Samsung only asked me my email or phone number, which I provided almost instantly.
And even after 8 days since then, I haven't hear anything from Samsung.
This is outrageous. Are you all taking us for granted?
I won't ever be buying another Samsung phone again and advice others the same.

Hello,

I didn't receive my refund from last 30 days.

I mailed them 2 time call them 4 times from last 2 week.

But still not get any solution.

They are not responding me and not give me my refund

I called Samsung helpline before purchasing and was informed about the Galaxy A73 Buds Live Bundle offer (sharing the document). And he also directed me to the T & C page and told me that even if I purchase from Flipkart I will be eligible for the offer. I have tried redeeming the offer from Samsung Shop app and it was mentioned Device not eligible for redemption. I have also tried contacting Samsung regarding the same and was informed at first that I am not eligible because I purchased from Flipkart. When I send them the T&C document they said that I have to contact the point of purchase for the issue. No where in the T&C it was mentioned that I have to contact point of purchase if I cannot redeem the offer. Even in the Shop app it said to contact[protected] for redemption support.

Samsung closed my case on National Consumer Helpline stating that I reported this issue after offer period is over which is a complete lie. I complained on 11th September and following up with them since then.

I had raised concerns over the quality of display panel samsung is providing on premium 4k smart tv which is getting faulty in just 2 yrs for use.
I had requested to review the case and provide a satisfactory solution.

After email exchanges and discussion over call, Samsung executive denied for any resolution whatsoever and advised to repair the TV by paying the full amount for the panel. I requested to at least send the details over email to which they agreed on call, but never sent even after repeated follow-ups.
Requesting to kindly review this matter and at least provide some discount on repair which would be helpful for a customer, rather than penalizing us for low quality products.

Date of complaint - 13 Sept, 2022

Product - Samsung smart tv UA43RU7470

Registered mob no- [protected]

Hi, I'm waiting for the refund from past 5 working days. My order id is [protected]. Why is samsung delaying refund like a typical government office? Aren't you guys a multi billion company? U guys are working like a typical Government job with no proper response.

My Samsung galaxy a71 phone is out of warranty, Samsung provided a software update and I install it, after that my phone display is damaged( there is a white line in display). I went to Samsung service center muvatupuzha, kerala, india, they also confirmed it was the problem with update. but during out of warranty there is no provision to change it of free of cost. my phone has no physical damage.