Sansui India Complaints & Reviews

Dear Sir, Not repait my handset for last 4 months I purchased new Sansui Mobile model SA43G on dated 02/05/14, But on the first day it has problems, It hang on call, restart himself, audio sound went off himself on watching videos, etc. so that I went on your service center on 04/05/14 at Gurukul Technology wazirabad Road Khajuri Khas. They update their OS and give back me it, said it will now work fine and if not we change its motherboard. But the problems remain same and some extra problem also increase in it as unsupported SD card, screen not rooted etc. On dated 10/05/14 my phone touch pad also broken but it is work, I went to submit my phone to again this service center on dated 16/05/14 they submit it, but they don’t repair it, they said we first repair touch pad after this send to company for change the motherboard. After a long time summation they don’t repair it and send company not providing part so please wait for it, my dealer take it back without repair because I needed it after sometime I arrange another phone for some time and went to submit it again to this service center on 21/62014. First they refuse to submit it, after this they said the seal mark that on it, it is G and sansui set use S for it, when I show him another phone seal and talk to sansui customer care they ready to submit it and said wait for 3 and more month because we have pending phone for more than 3 month. They charge me 1449 INC for repair touch pad. I don’t understand why they charge so high for only touch pad the phone value is only 4000 INC and only touch pad is 1449. The other part as change of motherboard is under warranty because I purchased it on 02/05/14. So Please concern this issue seriously and repair it soon as possible (full repair). Pl coordinate with service center and take appropriate step to solved my problem. Model : SA43G service center bill no. 1035 Jobsheet No. DEL[protected] Complaint No.[protected] contact no. [protected]

Hi, I purchased LED TV yesterday and till now no one is able to tell me how I can remove the information pop-up which is keep on coming on my screen. Tried calling CC and they are telling they do not know, giving tech person number and they are telling they do not handle Sansui products. Have a look at the screen shot and help me if anyone can.

i m lalit harwani..i perches SANSUI LCD..After 10 Month ! problem Sansui Mother bord...chenge 1 month ..in gurentee period, , , but again problem in my sansui lcd mother bord...service engenier say ..mother bord change charges 3000/ approx...becouse this time you are LCD not gurenteed period, , , i agree i say pls change, , but after 1 month i waiting my LCD.., not proparly reply service engennier..and not reply area sales manager, , , he not attend my call... i verry tired dail nomber...verry Bad service Sansui Led Regards Lalit HArwani [protected]

I purchased a 32 inch LED tv, from one shop from, marthandam, kanyakumari dist, tamilnadu, India.
Exactly it complete 10 months, it was not working, not switching On,
I raised a complaint to their customer care,
They have changed a board, also after which sound was not coming.
Then after 2 months they got back that defective TV, and provided a new Tv,
During this period 12 months completed from the date of purchase.
Exactly after10 days now the new Tv not working,
Now i have raised a complaint now they are telling warranty is over.
Sansui is selling very worst quality China made Tv into India.
I have also written to sansui japan.
Also I am going to raise this issue to consumer court.
This China made sansui to be banned from India
my name is JOSEPHKANISH
Ph-[protected]

Our TV's (Model Chic Classic 250 ) speakers are having problem. One speaker is not at all working and other one is started showing problem. Sound comes after almost 30 minutes after switching on the TV. Please see to the complaint. T. Santhosh Kumar MRA - 215, Moolavilakom, Vanchiyoor (po) Thiruvananthapuram Kerala Mob No.[protected]

we had complaint to sansui customer care they are disturbed me with so many calls and asking for the complaint and detail they are only telling to registration on consumer care . So, only i complaints to Sansui consumer care. MY CUSTOMER COMP NO: CHE[protected]

I purchased Sansui 32" LCD TV in 26/6/2012, i made a complain so technician visited and he says that Picture tube problem on 13/9/2013. Now this TV is completely dead. So it’s not worthy for this prices. Don’t purchase any Sansui products in future, these people are selling old TVs as a new. I went and asked where i purchased that shop keeper says that dead TV we won’t take. 17000/-INR with in 2 years it became 0/-INR, My contact no [protected].

from last 2 months ago for service of sansui LED 24" with Service man has come and take out saying sansui LED 24" Telivision and he told to us we are send your TV in 2 or 3 working days after replace . so kindly help me out form this situation or respond qvikly. Nitin J Kanabar Call No [protected]

I PURCHASE SANSUI SA-40 ON 1/01/2014 BUT THIS PHONE NOT WORKING PROPERLY WITH IN 2 MONTH. SO I AM GOVEN TO SERVICE CENTRE FOR CHEKING PROBLEM BUT SERVICE CENTRE RETURN MY PHONE AFTER 3 MONTH. AND 2 MONTH LATER THIS PHONE BATTERY HAS BEEN DAMAGE SO I A AM AGAIN CONTACT SERVICE CENTRE BUT SERVICE CENTRE NOT GIVEN MY BATTERY EVEN IF I AM PAY THIS BATTERY.SO PLS CONTACT ME FOR HELP. FROM--- MOHD AAMIR mail- [protected]@gmail.com

I bought Sansui LED TV 32 inch 2 years back with 1 year warranty worth 26, 000 INR. After using of just 6 months it start switch off automatically. Whenever I switch off the TV and than try to switch it on again, it won't working for me. I thought it was just minor problem, so I ignore this. But after around a year (warranty over) it's completely stopped working. I file the complaint to Sansui service center and they after 2 days their technician came and took 900 INR to just check and they told me it's a power supplier problem and it cost us around 4000 INR to replace the power supplier. I again contact to Sansui service center to request them to replace my TV power supplier and they said it will take around 15 days as the part is not available at the time. I again contact them after 15 days and they told me it's still not available, it was happened with me again and again for more than 2 months. Finally, they told me the part is not available if you can't wait then we will replace the TV with new one but without warranty, I agree with them and they charge me 10, 000 INR for new 32 inch LED TV (so this TV cost me 36, 000 INR, however anyone can easily buy 40 inch HD TV in this price in India) now I get the new TV in around April 2014. Now again the turning point of my bad luck and the EXTREME CHEAP and WORST quality of Sansui product, the volume of the TV start shutting down automatically, I need to turn off and again turn it ON to work volume properly. I really don't know what to do as they don't gave me warranty for this TV so I can't ask them for free of cost service. On the other hand, my neighbours have LED TV's with Onida, Akai, Samsung, etc. And they are working absolutely fine from years and years. I just wanted to ask Sansui that what happen to your products, as Sansui was one of the turted brand in CRT TV's but now I really really very disappointed. And just wanted to say STOP MAKING PEOPEL FOOL and do something with CHEAP quality as other brands, you are just ruin you brand name. Highly NOT recommended to anyone. Please DON"T buy Sansui LED/LCD TV's.

Maine last 30 aug. ko complaint ki he abhi tak vo solve nahi hui maine 3 bar custmor care me phone kiya kuch sahi tarah se jawab nhi mil raha agar problem solve nahi kar sakte to plz na kah do me GRAHAK SURAKSHA me ja ke aapke khilaf complaint kar du.

Hi, I Had Purchased Sansui led tv Model No.LCDX2230YV-L from Allahabad city but now there is - black spots on 32"LED screen, 80% of the screen with the black spots very difficult to seen any image on screen. And when i was complain for this then service man demanding Rs-6000/- for repair. your service center is useless for this... pls suggest for this. Thanks Nitesh

Hi,
I have registered a service request against my SANSUI lcd tv on dated 1st august 2014.(Complaint no-BAN[protected])
from the same date, already the service person visited my resident 4 times, including the first visit, where they have collected 950/- rupees as service charge against the service charge of my tv.
Now the question arise, if your service personal fails to fix the tv, how can a company charge the service charge to fix the product.
its simply a fails...
now I don't want to proceed to the next step, so requesting SANSUI SERVICE INDIA to give back my service charge asap, otherwise I will file a complaint for harassing and cheating the customer.
(THANKS FOR THE GREAT SERVICE, KINDLY DONT SEND ANY REPRESENTIVE TO FIX THE TV FOR FIFTH TIME FAILURE AS 4 FAILURE ATTEMPTS HAS BEEN MADE.PLEASE REFUND THE SERVICE CHARGE)


complaint number-BAN[protected]

Dear,

This is Y Venkata chaitanya working in DR.reddys laboratories limited at Srikakulam and residing at Vijayanagaram.I had purchased as LED 24'' TV on august 18th 2013 at Annapurna agencies, Vijayanagaram and was in warranty period.Due to some technical problem the LED was not working properly and submitted for repair work at STAR electronics, near Vijayanagaram on 23rd july 2014 and till now there was no response from the authorized service dealers.They are saying that it will take two days from the date of submission to till date.So, please do the needful action immediately.

Regards,
chaitanya
Mobile:[protected]

Dear All This is to inform you that i am Brijesh Kumar Singh residing at Vasundhara sector 12 Ghaziabad and i am using my LCD TV of Sansui Company and due to some technical problem i ahve registered complaint on Sansui Customer care no[protected] after the registration of complaint after four days one technichian came(mr Raj Choudhary) he has changed Mother board and he charged 3500 rs + service charge and i have paid him and he assured me for the warranty of Mother board is 6 months .I said ok . Suddenly after 5 days same problem is came in LCD TV and i called them for repair the same but again they came after 15 days and for the same i called them atleast minimum for 500 times .and again one technichian came and he unlocked my TV and our tv is again started working but again after 4 days same problem came and i called them for 50 times but nobody came, finally i called again customer care of Sansui and they have given me complain number - GHS[protected] and SVC Centre [protected] but still no body came and i called them for the same but they are only assuring me sir our engineer will visit your place within one hour and after one hour i keep on calling them but they were not picking my calls but i dont know when this one hour will come and i am totally fed up this behaviour and attitude . Please note that i am writing you this email not for only my problem i think that lot of peoples is facing same problem i am sure .Please understand that they are reducing the trust of Sansui company in market .Please understand if the customer will not get on time service then how we can go with you company and if your company will not able to fulfill all commitments then there is no need to create a problem for us..This is very harassing me and i am requesting you that please take it forward and close it as soon as possible so that i can see LCD TV. And if the customer has already paid you all charges and your engineer is failed to provide all technical support then who will responsible.. Brijesh Kumar singh [protected]

I bought a sansui tv 21" uv - tza (1) on 17/05/2013. I found the problem that after few hours of switching on tv, the screen becomes blurry and power indicator is blinking. I got this problem on 6th month of 2014 and made a complaint to sansui customer care. They send me service person & changed some electronic component and the tv is working fine for 1 month. Now i am facing the same problem after a month. I informed the problem to service center, yet there is no reply from their end.

I want to tell you that, my tv cost is rs. 6300 and for service i have spent rs.700 (Service charge + spare parts). Now i have spent rs. 7000 for a normal tv. If i made a call to customer care they are asking again service charge of rs.350.

I want to know that, whether a tv will have a life time of 1 year and how can you expect that a consumer can spend a sum of 350rs. Each time continuously for yor damaged piece tv set.

Dear Sir This is being the worst ever experience with any electronic company, i am sharing there. This complaint is regarding a Sansui television whose details are as follows: Sansui T.V Model no: CTVSQA21UV-UZK SR. NO :[protected] Purchase date:[protected] The above T.V worked well for first 3-4 month and after this a problem started occurring and the complaint is done for this. Your Sonipat customer care Centre kept the television for a month and returned but the problem didn’t solve. The T.V has the same problem and it went again under the same process twice. In all the process 3 times complaint had been made and it wasted almost 7 months but did nothing. And your so called warranty of 1 year got expired. And we have been asked to pay for the complaint if we made. Complaint details: KAR [protected] – 20/12/2013 KAR [protected] – 28/02/2014 KAR [protected] – 26/04/2014 For this we also talked to the concern manager Mr.Rajesh Mehla but he did nothing but to assure us verbally from the last one and half month. A complaint has also been registered at Consumer Helpline for this. You are requested to kindly look into the matter. Pawan kumar [protected]

I have complained about my T.V. On dt 28/06/14. My request no is GHA[protected]. Before attending my complaint it was closed by ur service dealer. Then I again requested to ur customer care to reopen my request. It was attended on dt 1/7/14 ur service technician told me to repair my T.V. Kit board after two days but he came after 8 days in beetween I have to call ur customer care & ur service dealer so many times but could not find any positive response neither from ur customer care nor ur service dealer. On 08/07/14 ur technician came to fit T.V kit I told him that picture is coming large pls check again but he assure me to come next day to set screen with original remote of sansui t.v. I paid full service charges of the bill. But it was mistake because after that no body come to close my issue. I complained about this many times to ur cusomer care ( [protected]) & also informed to ur service dealer owner Mr. Ritesh saini. But still my complaint not resolved.

We are extremely disappointed by SANSUI LED TV [Model No:LEDTVSKE28HH-ZMK]which we bought on 02/06/2014.Even customer Care and local service center people are giving very worst services.We lodged a complaint( complaint No:BHO [protected])on 16/07/2014 next day on (17/07/2014) engineer visit and said Main Board of LED TV is gone which cannot be repair & this part is replace with new one But till date it cannot be replace or repair I am fed up to call daily service centre to solve my problem they even not in the position to take any action till today .Please solve my problem as soon as possible. Thank you Renu Barigal

Dear Sir,
I purchased a led of sansui. After 6 month i am getting problem with this led. I complained to your customer care and they people send a guy who don't have miner's to talk he was very unprofessional. he called me and his talking styel was so rude.That's guy name was Mr. Azad and in all the conversion he used tum for me and i didnot understand he is custmore or i am.After that he came to home and he return back without touching me Tv. Now 10 days has done for my complaint but you people dont come at my place. you people what do you think this is the right way to work. If you people are in service industry so you should now how to talk to customer and how would be service given to customer.

Thanks and Regard's
Sumit Singh
[protected]