Tata AIG Insurance Complaints & Reviews

TO,
MANAGER (COMPLAINT DEPARTMENT)
TATA AIG GENERAL INSURANCE LTD
MUMBAI.

SUBJECT : COMPLAINT OF POLICY HEALTH CARE +

RESPECTED SIR,
PLEASE SIR SERIOUSLY NOTE THE ABOVE ATTACHED POLICY NO. & DATED AND LISTED BELOW :

1) POLICY NO. SHC[protected] MASTER POLICY NO.[protected]
POLICY EFFECT : 25/10/2009 EXPIRY DT.24/10/2010 RS.4583/-

2) POLICY NO. HCP[protected] MASTER POLICY NO.[protected]
POLICY EFFECT : 13/11/2009 EXPIRY DT.12/11/2010 RS.4581/-

3) POLICY NO. HCP[protected] MASTER POLICY NO.[protected]
POLICY EFFECT : 04/01/2010 EXPIRY DT.3/01/2010 RS.4581/-

AS ABOVE SIR POLICY NO.1 WHEN I PURCHASE BY PHONE ON MY SBI CARD WITH CONFORMATION THAT IT WILL BE CONVERT IN EMI OPTION. BUT IT NOT CONVERTED WHEN POLICY RECEIVED AN CREDIT CARD A/C DEBITED FULL AMOUNT.

SECONDLY WHEN I COMPLAINT THEN ON YOUR SIDE THEY CANCELLED MY FIRST POLICY AND GIVE A NEW FRESH POLICY NO.2 ON NOVEMBER BY MY ICICI CREDIT CARD A/C DEBITED FOR EMI OPTION. AND MY POLICY IS RUNNING FROM 2 MONTH

SUDDENLY A POLICY NO.3 AS RECEIVED ON SATURDAY BY BLUEDART COURIER WITHOUT ANY REQUEST/COMPLAINT/PURCHASE. PLEASE LOOK IN THIS MATTER SERIOUSLY WHAT IS GOING ON OR ANY ONE MISUSE OF MY NAME/CARD/DETAIL IN YOUR DEPARTMENT.

SO, SIR PLEASE BEFORE I F.I.R IN MY NEAREST POLICE STATION PLEASE GIVE ME IN WRITTEN WHAT IS HAPPENING.

YOUR TRULY CUSTOMER
JAVED KHAN

Policy Number: [protected]
Customer Name: Mr Dinesh Deogire
Car registration number: MH15 AS5124.

The above mention policy expired on 22/12/2009. We had not received any intimation notice and further when we enquire same in TATA AIG NAshik office, it was informed that you had been denied the policy. After hearing this we immediately wrote the complaint email to Tata Aig insurance company.

Below is message we had emailed on 22nd Dec 09.

From: aruna deogire [mailto:[protected]@yahoo.com]
Sent: Tuesday, December 22, 2009 12:49 PM
To: CustomerSupport
Cc: Dinesh Deogire; dinesh_gmail
Subject: Policy Number: [protected] renewal deny

Policy Number: [protected]
Customer Name: Mr Dinesh Deogire

The above mention policy is going to expire on today 22/12/2009, I had not received any renewal notice till date. After taking long follow ups, I had came to know that the policy is declined and cannot continue.

My complaint is that

1) I had not received renewal notice well in advance.
2) The reason ,why the policy is declined is not informed.
3) In convenience of the customer

This matter we will surely try to get to consumer court further.

Regards
Dinesh Deogire
Mobile number [protected],[protected].



Further to this we have received below message through mail from Tata Aig Insurance Company.

Dear Mr. Deogire

Thank you for your email to us at Tata-AIG and regret the delay in responding to you.

As per your mail received, we wish to inform you that your request has been forwarded to the concerned department for further confirmation.

Please allow us with some time to provide you with a resolution towards the same.

For further queries please write back to us or call us at[protected].

Regards,

Ms. Laxmi Sharma
Customer Support Team
Tata AIG General Insurance Co Ltd.



To know more about our products & services, you can also contact us through any of the following options
§ Call us at[protected] or from a BSNL/MTNL landline call at[protected]
§ Write to us at Tata AIG General Insurance Co. Ltd. Policy Holder Services, P. O. Box No. 4907, Chakala MIDC- Post Office. Mumbai 400093

§ Visit us at www.tata-aiggeneral.com

I had a pension plan policy of TATA AIG named NIRVANA bearing policy no C[protected]. I surrendered this policy at the end of year 2008. I got very less surrender value i.e. Rs.16615.87 against my inveted money of Rs. 50,000 till the day of surrendering.
I want to know why I was paid very less money ? Is there possiblity of getting more money otherwise I suffered a great loss. I had to surrender the policy under circumtances that I have to get my mother treated for her heart at Vallore, Chennai. Pls. enquire into the matter.

Regards
Awdhesh shrivastava

Hi,

This is to bring to your notice that I had two policies with TATA-AIG (details below) until last year. Since I didnot get satisfactory answers to my concerns, I decided to opt out of the policies.
a. C[protected]Policy Premium Amt - 12351)
b. C[protected]Policy Premium Amt - 10022)

Please help me get my investment repaid as appropriate. I am sick of calling the TOLL Free number. As soon as I mention to them I want my money back, they drop the call. It has happened several times. Another way of handling the call is that they say "our tools are down, I will arrange a call back for you" which never happened all this while.

In case you are replying on mail; do a reply to all. You can also call me on my cell phone [protected] for discussions, if any.

Regards
Suresh Rai


The above is the mail I wrote to TATA-AIG on 31st Oct and haven't heard from them till date. I am really frustrated. My two policies quoted above are both traditional plans and am sure they should not be depreciating the way the ULIP plan money depreciates as it is market based. However, when i checked with TATA team they say u have a total deposit of more than 66K but now ur take home is less than 22K.

Please help me get my investment back.

Regards
Suresh Rai

I took an insurance from Tata AIG GEN Insurance , in which my house , theft and electronic items were covered , My microwave was also covered , I have several insurance from several companies but never filed any claim because never needed it , recently My microwave got dismantled by some electric short circuit and as it was covered under their insurance , I got it repaired and applied for claim , See what they say after having a talk with the call center and informing them :

the damage to the Microwave occurred on 05.12.09 and you have also got the same repaired from the repairer on 08/12/09.Kindly note that the claim has been reported to us on 16.12.09 i.e. after a gap of 11 days from the occurrence of the damage & 8 days after getting the same repaired. Thus we find that the Policy condition-3 has not been observed & fulfilled which is stated as under.


And their condition was , I had to inform them via registered post within 7 days , the call center guy never told me this clause and I think no body ever in India or world reads all the clauses before taking insurance.

the call center guy filed my claim and told me to send documents , if they knew its more than seven days why did they asked for documents and I put in all the labor finding original bills couriering them documents and after that they sent me this crap email.

Beware guys " DO NOT TAKE TATA AIG GEN Insurance " , You will never be able to fill their clauses when any accident occurs , this is bull .

Its time to awake dont waste your hard earned money like this.

regards
Gaurav

This is to inform u that i have taken the policy No.SHC[protected], sicknees hospital plan on 31st Oct. and i have received proposer detail on 5th nov., as per my talk with the concerned people and had a detailed talked with your bombay office infact i told him to be detected money from the hdfc bank a/c on the EMI basis but unfortunately didn't and u guys debited the money of Rs.12868 on 31st oct. Again i requested to charge this to my citi bank on the EMI basis and your company has agreed and debited the same to my citibank on the EMI basis for 12 months and 1st EMI recovered from the bank and still my rest of the balance amount from HDFC bank has not come. Pl. look in to the matter and revert me asap.
ajay

We have a Hyundai i10 Car, which we purchased in July 2008 and took an insurance from IFFCOTOKIO. In the month of April 2009, we received a call from TATA AIG, saying that TATA AIG and Hyundai have got a special tie up under which if we renew our Car's policy (was due for renewal in July 2009) with TATA AIG then we will get 5 Service vouchers for our car, which can be redeemed at any Hyundai Service Centres as per service schedule and a vaccum cleaner for the car plus discounted premium.

The offer looked very attractive and we paid for the policy, which was delivered in April to be effective from July. We did get the discounted premium, however, despite several reminders we never got the service coupons and Vaccum Cleaner as per the commitment.

Whenever we call the numbers given they say they will deliver the vaccum cleaner and service coupons, with in 2 weeks but we never get it. They have delivered me some discount vouchers for accessories, which by face of it looks general discount coupons but none of them is valid for Hyundai Service Centres.

I have contacted them many times even I have written to their customer care department, but they say I need to talk to their marketing departmenr only, customer care can not do anything.

We request you to kindly look in to it and provide me a response as soon as possible,
Few Relevant Details

Policy Number : [protected]
Policy Holder Name: Ram Kishan

Phone Numbers of TATA AIG Marketing Department:[protected],[protected]

I have been auto renewned by the TATA AIG INSURANCE POLICY by Policy # MRP[protected]
Refer to the above policy number, I have been getting debit entry in HSBC Credit Card statement on monthly basis for Rs.761.17
If we taking the above monthly amount Rs.761.17, the yearly premium should be Rs.9134 for the same I have received the policy document only for Rs.6105/-(Rupees six thousand one hundred & five only)
In this transaction TATA AIG crooked the service tax to CENTRAL GOVT as well cheated the customer (myself) by charging more on HSBC Card and issuing less premium certificate
Also while the renewal of this policy they committed so many offers instead i get zero offer and got penalized.
This has been escalated to them in Jan'09 and send mail in FEB'09 and there is no reversal on charges whereas the pending amount has been debited from my HSBC Credit account in a single strech to save guard their claim
Without giving any notice/intimation to cutsomer how dar this can happen with the support of HSBC.
Due to this unethical debit, i have been charged with financial charge of Rs.4973/-
Request your earlier action in this regard and enable to get the all the refund
I hereby request everyone to ensure the debit happen in actual not on cheating basis.

With regards,

G.Hariharan
No.1, 3RD CROSS ST., BHARATH NAGAR EXTN, MENAMBEDU,
CHENNAI - 600 053
MOBILE :[protected]

[protected] Original message[protected]
From:[protected]@irda.gov.in< [protected]@irda.gov.in >
Date: 07 Dec 09 17:01:06
Subject: RE: Re:RE: refund of payment - 4288319
To: "'amit goyal'"




Dear Sir/Madam,


You are requested to contact the concerned officer dealing with the subject to the email address [protected]@irda.gov.in


Regards,


(Mr. Sudipta Bhattacharya)

Deputy Director

IRDA

Hyderabad.




-----Original Message-----
From: amit goyal [mailto:[protected]@in.com]
Sent: 25 November 2009 22:55
To: [protected]@irda.gov.in
Subject: Fwd:Re:RE: refund of payment - 4288319




[protected] Original message[protected]
From:amit goyal< [protected]@in.com >
Date: 25 Nov 09 22:38:05
Subject: Fwd:Re:RE: refund of payment - 4288319
To: [protected]@irda.gov.in





[protected] Original message[protected]
From:amit goyal< [protected]@in.com >
Date: 18 Nov 09 23:41:48
Subject: Re:RE: refund of payment - 4288319
To: "Customercare"


sir ,

I am not attended two days (16 hrs) training program , The attendance sheet, is

fake, sir plz send me the copy of attendance sheet, I give this copy to lab for handwrinting expart sir you call me by the authorise person I tell him the story of

frud by your employes

[protected] Original message[protected]
From:Customercare< [protected]@TATA-AIG.com >
Date: 18 Nov 09 13:25:00
Subject: RE: refund of payment - 4288319
To: "'[protected]@in.com'"


Dear Mr. Goyal,


This is with regards to the concern raised by you on issues related to training & exams. We would like to inform you that basis your complaint we have enquired with karanal branch office (The office in which your application form was received) and they have informed us that the training calendar (training dates for your batch) were communicated to you by the branch staff. As per training attendance sheet, you have attended only two days (16 hrs) training program out of a required criteria of 50 training hrs due to which you were not eligible to sit for the examination.


Please find attached the training attendance sheet for your reference.


However, we request you to please get in touch with branch office for re-scheduling the training.


We hope this addresses your concern.


Yours sincerely,
Tata AIG Life - Customer Care Team
rpr




From: amit goyal [mailto:[protected]@in.com]
Sent: Thursday, November 05, 2009 10:01 PM
To: Customercare
Subject: Re:RE: refund of payment



Sir ,

Mr. ravi pushap ( Employ code[protected] employ of your company tell me this code and creat this circumstances. Against receipts no. A-1506185 dated 1/01/09


[protected] Original message[protected]
From:Customercare< [protected]@TATA-AIG.com >
Date: 05 Nov 09 17:37:33
Subject: RE: refund of payment
To: [protected]@in.com

Dear Mr. Goyal,


We refer to your email dated October 31, 2009.


We regret to inform you that the agent code mentioned by you is invalid as per our records.


We request you to kindly provide us with the correct agent code to enable us to assist you.

For any further assistance, please feel free to call us on our 24 hour, Toll Free Helpline[protected]only for BSNL and MTNL numbers) or SMS "SERVICE" to 58888 to hear from us within 24 hours.


Yours sincerely,
Tata AIG Life - Customer Care Team
sp





[protected][protected][protected][protected]

From: amit goyal [mailto:[protected]@in.com]
Sent: Saturday, October 31, 2009 11:10 PM
To: Customercare
Cc: Complaints, Life
Subject: refund of payment


To

M/S TATA AIG

Mumbai.


Dear Sir,

I apply the IRDA License under your Code - 1506185 . But no body tell me about starting of training and I found the exam also completed . But I am not aware for this by your company . So now I want Refund my payment.

It is , therefore requested to kindly intervene in the matter and Refund my payment may please be got failing which, I will be compelled to knock the door of Justice and IRDA.

Thanking you and hoping early reply from your side.

Yours faithfully,




(AMIT K. GOYAL)

H No. - 300, Sector-14

Urban Estate, Karnal

Haryana-132001

M.[protected]

Dear Sir,

I am continuosly following up for refund, but still not get any satisfied reply and not getting my money since last 8 months. Plz help....


Hi,



Can u plz update me the refund status or plz let me know to whom i have to contact for the same.Need a call from you immidiately for better clarification. This time if i did nt get any answer i will esclate the same case to higher authority.

Awaiting for your early reply,

Thanking you,
Tukuna Prusty
[protected]



Warm Regards,

Prusty Tukuna
+[protected]


--- On Wed, 12/8/09, tdrprocess <[protected]@irctc.co.in> wrote:


From: tdrprocess <[protected]@irctc.co.in>
Subject: Re: FW: [Fwd: FW: Cancel E-Ticket due to Train Cancel, PNR[protected]]
To: [protected]@yahoo.com
Date: Wednesday, 12 August, 2009, 5:42 PM


Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/East Coast Railway on dt. 25.03.09. We have already issued Reminder No. 1 dt. 09.07.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 12.08.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account..





Regards,

Sanjay Suman
[protected]@irctc.co.in
Ph:[protected]





[protected]@irctc.co.in wrote:


Dear Concern,

Please see the matter.


Tukuna.[protected]@TATA-AIG.com



Thanks & Regards
Rekha Verma
[protected]@irctc.co.in
www.irctc.co.in
[protected]




----- Forwarded message from Tukuna.[protected]@TATA-AIG.com -----
Date: Fri, 7 Aug 2009 15:30:47 +0800
From: "Prusty, Tukuna" <Tukuna.[protected]@TATA-AIG.com>
Subject: FW: [Fwd: FW: Cancel E-Ticket due to Train Cancel, PNR[protected]]
To: [protected]@irctc.co.in, [protected]@irctc.co.in, etickets <[protected]@irctc.co.in>

Plz do the needful. Awaiting your positive response. Else I will escalate
the case.



Warm Regards,



Tukuna Prusty

Cell: +[protected]

*[protected], Ext: 112

Fax:[protected]



_____

From: Prusty, Tukuna
Sent: August 07, 2009 12:56 PM
To: '[protected]@irctc.co.in'; '[protected]@irctc.co.in'
Subject: FW: [Fwd: FW: Cancel E-Ticket due to Train Cancel, PNR- [protected]]
Importance: High



Dear Sir/Madam,



After a long time waiting still am not getting my money back, even not
getting any response from your side. Now request you plz help me for the
same and let me know whether am I getting my money or not.



Warm Regards,



Tukuna Prusty

Cell: +[protected]

*[protected], Ext: 112

Fax:[protected]



_____

From: tdr [mailto:[protected]@irctc.co.in]
Sent: July 16, 2007 2:00 PM
To: Prusty, Tukuna
Subject: [Fwd: FW: Cancel E-Ticket due to Train Cancel, PNR- [protected]]




Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No.
[protected] has been forwarded to CCM/ECO Railway on dt.25.03.09 Refund yet
not received from concerned railway, so we are sending a reminder with all
the papers pertaining to your refund case to concerned railway on dt.
09.07.09 to chase up the cases. As soon as refund, if any, received it will
be credited to your card account..


Regards,
Ved Prakash
[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
Ph:[protected]

IMPORTANT NOTICE:
The information in this email (and any attachments) is confidential. If you are not the intended recipient, you must not use or disseminate the information. If you have received this email in error, please immediately notify me by "Reply" command and permanently delete the original and any copies or printouts thereof. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by American International Group, Inc. or its subsidiaries or affiliates either jointly or severally, for any loss or damage arising in any way from its use.


----- End forwarded message -----


[protected][protected][protected][protected]

Subject: FW: Cancel E-Ticket due to Train Cancel, PNR- [protected]
From: [protected]@irctc.co.in
Date: Mon, 6 Jul 2009 19:24:12 +0800
To: Tdrprocess Department <[protected]@irctc.co.in>
To: Tdrprocess Department <[protected]@irctc.co.in>



Dear concerned,

Pls look into this matter.

Email id:-Tukuna.[protected]@TATA-AIG.com

Thanks & Regards
sudipto
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Forwarded message from Tukuna.[protected]@TATA-AIG.com -----
Date: Mon, 6 Jul 2009 18:15:16 +0800
From: "Prusty, Tukuna" <Tukuna.[protected]@TATA-AIG.com>
Subject: FW: Cancel E-Ticket due to Train Cancel, PNR- [protected]
To: etickets <[protected]@irctc.co.in>, [protected]@irctc.co.in

Hello,




Still am not getting my money and also not getting any reply from you.
Request you kindly guide me how to get my money refund and also let me how
much time that will take to get my money back. For the same I called the
call centre, but not get any response... Request you plz help.




TDR File Date- 23/03/2009




Warm Regards,




Tukuna Prusty

Cell: +[protected]

*[protected], Ext: 112

Fax:[protected]




_____

From: etickets [mailto:[protected]@irctc.co.in]
X-Ticket-Id: 511017
Sent: March 29, 2009 5:30 PM
To: Prusty, Tukuna
Subject: Re: Cancel E-Ticket due to Train Cancel, PNR- [protected]








Dear Customer,





Thanks for showing interest in our site. Kindly note that e-ticket
cancellation can be done up to the chart preparation, after making chart
e-ticket cancellation not allowed. In this case we are forwarding your case
to railways for the TDR process. Railways check all the matters and decide
what amount should be refunded and this all process takes 60 days or more.
Once the railways refunded your amount, we will credited to your same
account.




NOTE: Now you can file the TDR at our website by following below steps:

1. Login to irctc.co.in

2. Click on File TDR link under "My transactions" and select the PNR
no.

3. Fill the required details and click on submit button.



Thanks & Regards
Narinder
[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
www.irctc.co.in <http://www.irctc.co.in>
[protected]




Prusty, Tukuna wrote:

Dear Sir/Madam




Still am not received any response from you. I would like to know that how
much time that will take to credit the amount. As the mistake was not mine
and the problem occurs by Railway, why should I wait so much time to get my
payment? For the same I called your call centre, but I was not got any
satisfy answer. Request you plz do the needful earlier to credit the amount
to my account.




Awaiting you early and positive response.




Warm Regards,




Tukuna Prusty

Cell: +[protected]

*[protected], Ext: 112

Fax:[protected]




_____

From: Prusty, Tukuna [mailto:[protected]@yahoo.com
X-Ticket-Id: 511017
<mailto:[protected]@yahoo.com> ]
Sent: March 21, 2009 10:06 PM
To: [protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
Cc: [protected]@irctc.co.in <mailto:[protected]@irctc.co.in> ; Prusty, Tukuna
Subject: Cancel E-Ticket due to Train Cancel, PNR- [protected]





Dear Sir/Madam,




I had booked TATKAL E-Ticket bearing the transaction ID- [protected] and the
PNR NO is- [protected] and the train no was 2802 for the date 21/03/2009. The
ticket was from NDLS to PURI (20/03/2009) and the Boarding station was GAYA
(21/03/2009). But the train was cancelled on 21/03/2009 and was not come to
GAYA station. I would like to inform you that, the ticket was e ticket and i
dont have any chance to cancell the same online. Request you as the same
problem was ocured by you plz refund me the total amount to my account
earlier.




For any query you can revert me and plz do the needful earlier.

Warm Regards,




Prusty Tukuna

+[protected]







_____

Connect with friends all over the world. Get Yahoo! India Messenger.
<http://in.rd.yahoo.com/tagline_messenger_1/*http:/in.messenger.yahoo.com/?w
m=n/>

IMPORTANT NOTICE:
The information in this email (and any attachments) is confidential. If you
are not the intended recipient, you must not use or disseminate the
information. If you have received this email in error, please immediately
notify me by "Reply" command and permanently delete the original and any
copies or printouts thereof. Although this email and any attachments are
believed to be free of any virus or other defect that might affect any
computer system into which it is received and opened, it is the
responsibility of the recipient to ensure that it is virus free and no
responsibility is accepted by American International Group, Inc. or its
subsidiaries or affiliates either jointly or severally, for any loss or
damage arising in any way from its use.

IMPORTANT NOTICE:
The information in this email (and any attachments) is confidential.
If you are not the intended recipient, you must not use or disseminate
the information. If you have received this email in error, please
immediately notify me by "Reply" command and permanently delete the
original and any copies or printouts thereof. Although this email and
any attachments are believed to be free of any virus or other defect
that might affect any computer system into which it is received and
opened, it is the responsibility of the recipient to ensure that it is
virus free and no responsibility is accepted by American International
Group, Inc. or its subsidiaries or affiliates either jointly or
severally, for any loss or damage arising in any way from its use.



----- End forwarded message -----



[protected][protected][protected][protected]

Subject: FW: [Fwd: FW: Cancel E-Ticket due to Train Cancel, PNR[protected]]
From: "Prusty, Tukuna" <Tukuna.[protected]@TATA-AIG.com>
Date: Thu, 23 Jul 2009 18:00:48 +0800
To: [protected]@irctc.co.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in


Hello,



The refund amount for the below details is still not happened. TDR History also not found in irctc website. Request plz let me know wht is the process to get my money back.



Warm Regards,



Tukuna Prusty

Cell: +[protected]

[protected], Ext: 112

Fax:[protected]




[protected][protected][protected][protected]

From: tdr [mailto:[protected]@irctc.co.in]
Sent: July 16, 2007 2:00 PM
To: Prusty, Tukuna
Subject: [Fwd: FW: Cancel E-Ticket due to Train Cancel, PNR- [protected]]




Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/ECO Railway on dt.25.03.09 Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 09.07.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..


Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]



[protected][protected][protected][protected]

Subject: FW: Cancel E-Ticket due to Train Cancel, PNR- [protected]
From: [protected]@irctc.co.in
Date: Mon, 6 Jul 2009 19:24:12 +0800
To: Tdrprocess Department <[protected]@irctc.co.in>
To: Tdrprocess Department <[protected]@irctc.co.in>



Dear concerned,

Pls look into this matter.

Email id:-Tukuna.[protected]@TATA-AIG.com

Thanks & Regards
sudipto
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Forwarded message from Tukuna.[protected]@TATA-AIG.com -----
Date: Mon, 6 Jul 2009 18:15:16 +0800
From: "Prusty, Tukuna" <Tukuna.[protected]@TATA-AIG.com>
Subject: FW: Cancel E-Ticket due to Train Cancel, PNR- [protected]
To: etickets <[protected]@irctc.co.in>, [protected]@irctc.co.in

Hello,




Still am not getting my money and also not getting any reply from you.
Request you kindly guide me how to get my money refund and also let me how
much time that will take to get my money back. For the same I called the
call centre, but not get any response... Request you plz help.




TDR File Date- 23/03/2009




Warm Regards,




Tukuna Prusty

Cell: +[protected]

*[protected], Ext: 112

Fax:[protected]




_____

From: etickets [mailto:[protected]@irctc.co.in]
X-Ticket-Id: 511017
Sent: March 29, 2009 5:30 PM
To: Prusty, Tukuna
Subject: Re: Cancel E-Ticket due to Train Cancel, PNR- [protected]








Dear Customer,





Thanks for showing interest in our site. Kindly note that e-ticket
cancellation can be done up to the chart preparation, after making chart
e-ticket cancellation not allowed. In this case we are forwarding your case
to railways for the TDR process. Railways check all the matters and decide
what amount should be refunded and this all process takes 60 days or more.
Once the railways refunded your amount, we will credited to your same
account.




NOTE: Now you can file the TDR at our website by following below steps:

1. Login to irctc.co.in

2. Click on File TDR link under "My transactions" and select the PNR
no.

3. Fill the required details and click on submit button.



Thanks & Regards
Narinder
[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
www.irctc.co.in <http://www.irctc.co.in>
[protected]




Prusty, Tukuna wrote:

Dear Sir/Madam




Still am not received any response from you. I would like to know that how
much time that will take to credit the amount. As the mistake was not mine
and the problem occurs by Railway, why should I wait so much time to get my
payment? For the same I called your call centre, but I was not got any
satisfy answer. Request you plz do the needful earlier to credit the amount
to my account.




Awaiting you early and positive response.




Warm Regards,




Tukuna Prusty

Cell: +[protected]

*[protected], Ext: 112

Fax:[protected]




_____

From: Prusty, Tukuna [mailto:[protected]@yahoo.com
X-Ticket-Id: 511017
<mailto:[protected]@yahoo.com> ]
Sent: March 21, 2009 10:06 PM
To: [protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
Cc: [protected]@irctc.co.in <mailto:[protected]@irctc.co.in> ; Prusty, Tukuna
Subject: Cancel E-Ticket due to Train Cancel, PNR- [protected]





Dear Sir/Madam,




I had booked TATKAL E-Ticket bearing the transaction ID- [protected] and the
PNR NO is- [protected] and the train no was 2802 for the date 21/03/2009. The
ticket was from NDLS to PURI (20/03/2009) and the Boarding station was GAYA
(21/03/2009). But the train was cancelled on 21/03/2009 and was not come to
GAYA station. I would like to inform you that, the ticket was e ticket and i
dont have any chance to cancell the same online. Request you as the same
problem was ocured by you plz refund me the total amount to my account
earlier.




For any query you can revert me and plz do the needful earlier.

Warm Regards,




Prusty Tukuna

+[protected]







_____

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----- End forwarded message -----

I am MAHESH BALASAHEB BIRARIS takeing policy from tata aig health policy before 3 month .Ur exucative came in company were i am working he fill up my from & i give all document which necessary for that policy he told me that i give ur document come after 7 days & i give u sleep for this next day. i give 2642 rs foe one year policy.he didn`t came & my document also not came still. i call that every day he also told me every day that ur work is going on i give u sleep tomorrow & document 7 days .its very wrong from u so do something that people take policy from ur company.today i called that person he told me same.now i want to cancled my policy i want my money as soon as possible.400 rs for that person which i call him,i mention that person no.he was workin in thane,his no is -[protected],
ur company wrong with poor people,i[censored] dont take any action against my policy then i go to " CONSUMER COURT" for that so tell me @ that .i want to canclled my policy.You used my money for 3 month also i expend 400 rs for calling you, its very wrong .

so please give me my money as soon as possible told that gye dont beheve like this to poor people,hopes you take right desigion.

regards
Mahesh Biraris
(JAY MAHARASTRA)

Sir,
i was cancelled my helth care policy on dated 21/10/2009.
the company executive told me all the policy amount will refund with in 7-10 days,
till i faced no amount refund from the company..... why ...? i dont know
this cause, i have to paid extra interest rate to HDFC bank, from which i was paid policy
amount from HDFC credit card,
i had called to customer care for same company about the same enqury but they also told me
the u have to wait more days
i hereby requesting to you, please take a necessory action or amount shall refund to me.
my policy details as follows,
1) Policy no - HCP[protected]
2) Policy no - HCP[protected]
3) Policy no - HCP[protected]
Total amount is 2771.00 x 3 = 8307.00

i have already paid cheque & withdrawn from my account within 03 days.its already more than03 weeks but still no documents received from their side.when documents reqd. to them, they call me more than 10 times aday but after that no call.i am surprising the brand TATA , i believe. but, when i consider this matter , i cant believe this is TATA, a well known & faithful brand. I will not suggest anyone to take policy from them , as i am treated. If ,within this period , something wrong happen to me, whom i assure that i have opened a health policy in TATA AIG.

Dear Sir,

Myself Lakhan Singh Chauhan taken insurance cover for my Vechile Waganor No. DL 9CQ 1179 , Since last three consetive year and current finanial years and with Renewal cover note WM No. 60248826 DT. 25/03/09. We paid Rs.5461.00 by cheque No.430267 Dt. 14/05/09.

The cover note shows the date of commencement of insurance 00 hrs 15//05/09 to 14/05/10.

Same is confirmed by your renewal endorsement letter Policy no. [protected].

But my policy coverted to short term policy of six month as I had a claim in the previous year as no claim bonous is not been granted to me.

Pls find all the policy documents herewith attached for your ready refrence

Thanks & Regards,

L S Chauhan.
Policy No.[protected].
Mob. [protected] , [protected].

when the agent came to for the first time...he assured me to give a return of around 15 to 20% on the money i invest....I invested till now Rs.100000 and now my fund value is only Rs.69000...now I want to cancell my policy but they say no as there is 3 yrs of locking period...and U will have to pay an another premium of Rs.50000..no other wayout...mere paisa to doob gaya....ye lockin period ke bare mein mujhe agent ne bataya bhi nahin...and now that agent has quit the company,,,where should I go???

i had taken this maha life gold policy in may 2009 and till date i have no idea where i have invested my money ,i had made tha payment through cheque ,whenever i call mr. arun chaudhary ( area manager ) he forwards me some other number n the story continues like this from past 5 months . i am so much disappointed by the behavior of the area manager of this company . i swear to god i'll never come this place neither i am gonna refer it to someone if the story continues like this .

hi,

I have taken tata aig health insurance for my father(March 2009). but as of now i have not received any document. Call center and people who working in TATA Aig also not responsponding on my query (irresponsible peoples). my doc ref no :1543870 / 29034

Dear Sir

Sub: Non-cancellation of Health insurance Policy in free look from Tata - AIG


I am a customer of HSBC credit card wide card No: [protected], in which HSBC contacted me and they have given me a health insurance policy wide policy No: FSP[protected] with a EMI of Rs.705.They said that in the first month only Rs.10 will be charged and from the second month on wards the premium will be charged at Rs.705. I have confirmed with the executive that I will retain the policy if I like the policy. I received the policy pack on 20th September 2008, As I did not like the policy benefits I walked into Tata AIG general insurance office located in begumpet above life style on 12th October 2008 for cancellation, the customer support executive said that they don’t know the details of the policy and asked me to call to the call center or to give an SMS to 58888. I have given an SMS to 58888 on 12th October 2008 on and also kept a mail to [protected]@tata-aig.com on 14th October 2008 to cancel the policy with immediate effect. They responded after a week saying that they will issue one more policy to me in replacement to the existing policy. I said that I am not interested in continuing the policy, and also to cancel the existing policy as the policy was in free look period. Later once I received the credit card statement dated 15th October 2008 I am surprised to see they have swiped Rs.10 and Rs.705 two times in the credit card statement. Even after saying them to stop swiping the premium and close the policy they did not stop and swiped the premium of Rs.705 for the months of October (twice), November, December, January, February - 2009. The total excess amount they swiped after asking Tata AIG people to cancel the policy is amounting to Rs.4935. Now HSBC people are calling me and asking me for settlement or payment. As per my utilization in the month of October 2008 I have paid Rs.1696 on 15th Oct 2008 thru visa money transfer & Rs.2600 in the month of November, on 15th November 2008. I have excluded the amount which is swiped my Tata Aig. Now HSBC persons are contacting me to pay their credit card dues and they have made this due amount with interests for Rs.9860.00. As I don’t want to make my credit history bad I have to pay this amount.

I request u to consider my problem and take necessary steps to get the problem resolved be making Tata Aig refund my premiums they have swiped and the interest amount which I am paying.

For my policy no: BTHC[protected]. I have been making multiple calls and emails to get a premium receipt and I have not yet been successful. I doubt if TATA AIG is fooling me and people like me in saying this policy has TAX benefits and actually NOT. My kindest request to everyone is NEVER EVER GO FOR TATA AIG POLICIES. If it is so difficult to get a receipt, I am just worried how difficult it would be to get a claim reimbursed. I AM SURE TO GET A CLAIM REIMBURSED IT WOULD TAKE MY LIFETIME.

I took a travel insurance policy number FE861869 on 4th Sept 2009 for my trip to Canada which was for 13 days from 14 Sept 2009 to 26 Sept 2009.
This was taken through Birla Insurance Advisory & Broking Services Lts, New Delhi

Due to unavoidable circumstances my journey was cancelled and the same was informed to the agency.
Thereafter I was told to send the copies of my passport. I sent copies of the first two and last two pages of my passport as well as the one on which the Canada Visa had been stamped.

I have not yet received the refund and am now being told to submit copies of all the pages of my passport including the blank ones.

This is highly objectionable as it breaches my privacy. The said policy has no relevance with my other travels nor with the blank pages. I have been travelling frequently and taking policies from various companies. This is the first time that such a thing is being asked for.

It is not expected from a company of Tata's stature to resort to such tricks to delay refund.