Tata AIG Insurance Complaints & Reviews

If you are planning to purchase an insurance or looking for an insurance renewal, and you are thinking for TATA AIG, HOLD ON...its the time to re-think.

TATA AIG is known for being very punctual, when it comes to premium collection and/or selling the policy, and often makes you think that no one could be better customer centric than this company. However, if at all you get in a situation when you need them, the experience often turns out to be the pathetic in this competitive world! They do not stand by their customers, are very defensive in their approach, forces their opinion on not granting the claims.

It is ironical that they claim "Empathy" to be their core value, however, no body cares to serve the basic customer needs, no satisfactory response to escalate the issue to the high officials!

Beware if at all you do go their way!

Dear Sir/Madam,



This is to invite your urgent attention towards the payment of Rs 520 has been debited from credit card account on 15th May 2009 by TATA AIG General Insurance in spite of Cancellation of Policy (No. FSP[protected]).



I have already intimated about this cancellation by letter dated 24th April 2009.



Kindly do the needful


Thanks



Vaibhav Sawant

(Mob: [protected])

My experience with your Pune branch was a nightmare. I have never expected such a worst service from India’s most trusted general insurance compnay “TATA AIG”. My car insurance got expired on 5/6/2009 and I have applied for its renewal 10 days back and paid a premium of Rs.5, 457.00 via cheque number:774929 dated 3/6/2009. Mr.Ajit (Mobile number:[protected]) was the point of contact for me. He assured me that I’ll be getting my renewed policy documents before or on 5/6/2009, the same was re-confirmed via phone on 5/6/2009 at 3:32pm.
Today (6/6/2009) till now I havent received my documents nor do I have a cover note and just because of this I have to cancell all my prior engagement. And the more shocking is Mr.Ajit is not at all attending my phone call, I have been trying him since morning (till now 40 calls attempted), all left unanswered.
Is this how you treat your new customers????? Is this what TATA AIG is giving in name of customer service? I really pitty on other victims of TATA AIG. Please look into the matter earliest or else you might end up paying a hefty amount for it. Never underestimate the customer rights and power. Stop fooling and playing with them.
Kindly provide me the reasons for the delay and false commitments.
I sincerely request you to look into the matter on top priorty and resolve the matter at the earliest.
Thanks & Regards
Vishal Agarwal

I have took TATA AIG health insurance for my father and its already 3 month over but as of now i have not received policy agreement document.

I have taken TaTa AIG general Insurance policy no.HCP[protected] on 23 sep.2008 & changed to other policy no. CCP[protected] on 2 march, 2009 & their representative told me that i have to pay monthly skim with already included service tax & no other charges to pay. Unfourtunately when i received Bank statement, in detail servicetax & Finance charges included . And on 1 march, 2009 ther reprsentative told me that they will refund first policys till today whatever You paid. But till today i dont get refund order & also included in new statement dt16 march 09 to 15 apr 2009. Kindly do the needful & regardes. thanking you. My HSBC Primary Card No.[protected].

My Self Pradeep Verma, I hold a policy for TATA AIG HEALTH CARE Plus from FEB'08. After one year for Health care plus policy number HCP[protected] renewal i got a call from noida, executive collect cheque number - 863119 amounted 1197/-with ICICI bank on 8-Feb-2009. After clearing on 16-04-09 from my account I call customer care that i doesn't receive any document from Company side, they provided a complaint number which is 5887848, but today is 12-may-2009 no document no call received from company side, for follow up i call customer care for 100 times Delhi, Mumbai and Noida a cheque collection team noida (Ritesh Kr-[protected],[protected].

One interesting thing is that in COMPANY database shows no cheque they receive from My side no renewal of my policy.

I was issued a mediclaim policy of TATA AIG from my bank HSBC due to my loyalty as a customer. They deducted first premium of Rs. 10 from my credit card on 14/05/09. Until today, i have not received my documents. I called up TATA AIG, but no response. Finally I decided to cancel this policy, but whenever you call TATA AIG, they would say that we need to transfer the call to department concerned and put the cal in that queue. Then you would never get the cancellation department online. I have tried this 5-6 times till now.Also, they promised me a callback from the cancellation department thrice committing it to be by end of that day... but again no callback.
It shows TATA AIG is only interested in forcing the policy on customer after this no response from TATA AIG...

Hi
This is Ashish Chauhan. I have Maharaksha policy from TATA AIG group. (Policy number:MRP-[protected])

This policy was to expire in December 2008 ... I received a call from TATA AIG representative from Bombay requesting a renewal of this policy and even with his constant attempts of cajoling I said no. The premium EMIs were not charged after december 2008 So I thought that thet have not renewed the policy so no EMIs . But in March 2009 my HSBC credit card statement again shows a payment made to TATA AIG General Insurance, I reported this to their customer care and requested them to cancel the policy with immediate effect and they said " we will look into this and get back to you" This was on 22nd April 2009, two days later I receive a call from TATA AIG ..." I am a senior official from TATA AIG and refering to your request regarding cancellation, we will send you the cancellation papers within a week, stating your cancellation number and you can proceed further with that." It has been a month over now and I have not received any papers in that concern. Today when I called there customer care again.. Some Mr.Ahmed from cancellation team talks to me saying Its been over 5-6 months since the policy is going so it is not good to cancel it, else you have to pay around 87% of total policy premium as cancellation charges.

I want to know :
If the policy was renewed why have I not received the policy enewal papers till date?
If the policy is going on for last 5-6 months how does my credit card statement show a payment to TATA AIG restarting only in MARCH and then second installment in April?
And once one of their official says its being cancelled How come I has not been done till now?

It is my sincere request to you all to look in to this matter and get my money refunded.

Also as a feedback to HSBC people ... please stop making any alliance with such companies...

I hope to see some action very soon..

thank you.

I had opeted for Tata AIG personal accident plan through HSBC call (policy for HSBC credit card holders)... The 2 months trial period was offered... I opted for plan... The Company has also deducted premium amount from credit card...

However, now when I request them to cancel my policy..2-3 times the personnel took cancellation request, but no body turns up later...To the mail written by me (as below), no reply has been received from Tata AIG...

This is sad and disgusting that corporates are not working in the healthy interets of the society...

Mail written to Tata AIG -

Cancellation of Policy BTM[protected]Tuesday, April 28, 2009 1:05 AM
From: "[protected]@yahoo.com" <[protected]@yahoo.com>View contact detailsTo: [protected]@TATA-AIG.comDear Sir,

I had opted for Personal Accident Plan of Tata AIG marketed through telephone for HSBC customers (I being the one).

Policy Details
Policy no. BTM[protected]
Master Policy No. [protected]
Issued on 16 March 2009
Beneficiary Name: Mr. Vitthalrao Kulkarni

I intend to cancel the policy with immediate effect. The amount towards premium need not be deducted hereafter.

I have been twice informed by your telephonic representatives that the request for cancellation has been accepted, however, I have not received any confirmation towards the same. Kindly treat this mail as request for cancellation.

Regards,
Vikram Kulkarni

As per on telephonic call i was assured that we will sent you policy paper only after blocking the amount on your credit card and i[censored] are not interested in plan you can cancel by one phone call . only the processing amount will be chrged and rest amount will be credited back I paid the processing feeby cheque.
They sent my wifes plan too.
now i called the custmor care, they said you consult bombay office for cancellation as policy is from there.
i am in delhi.
Bombay office no. was busy continuosly
what to do now as i am not interested in this plan

On 27.03.2009 I received a call from TATA AIG, caller name Mr. Amit, for renewal of the Health Policy HCP[protected] in name of my wife Ms. Banani Sarkar. After a detail conversation I decided to convert the said policy into family policy, for my wife Ms. Banani Sarkar(32+), myself Prabir Kumar Sarkar(42+) and my son Master Swayambhu Sarkar(2+); for a premium of Rs.4669.00 and the payment will be made through credit card (CITI Bank) in 9 EMI with 0% interest. After that I got another call for verification & payment, caller name Mr. Abhishek, after verification details he demanded the CITI Bank Credit Card No. and then the CVV No. to convert the premium amount into 9 EMI. When I refuse to tell him the CVV No., he told me to contact the bank for EMI. When I contacted the bank they told me the EMI will be with 2% interest.

Very next day on 28.03.2009, I decided not to continue the policy and mail to customer care department for cancellation of the said policy. On 01.04.2009 I got an e-mail from Ms. Soni Jha, customer support officer, as a receiving confirmation of my mail with the information to forwarding my request to relevent department. She took 3 days to reply. But, till 09.04.2009 nobody from TATA AIG contact me. On 07.04.2009, I sent another mail to enquire about the cancellation of the said policy. On 10.04.2009, I received almost the same reply from Ms. Soni Jha as she sent in earlier mail. In between I also booked my request to cancell the said policy over phone and I was given the Request No. 5984680. Also I received the policy paper.

On 13.04.2009 around 17:06 Hrs., I called TATA AIG ( Ph. No. [protected]) and Told my Request No. 5984680, my call was forwarded to Cancellation Department. I was attended by Mr. Manish. He tried his best to convince me to continue the said policy, but I was not mould and told him to do the necessary to cancell the said policy. He informed me that the premium amount will be refunded after deducting 25% because it was 14 days over, I agreed. But, now the question is when within 24 Hours I informed TATA AIG to cancell the said policy, why not they take action on time ? Why after crossing of 14 days they are taking action regarding the cancellation ? Though, I agreed for the deduction but is it my fault to loose the 25% of the premium amount ? Or it is the company policy to earn money from the customer by this way. May I get back the entire amount ?

More interestingly, today 16.04.2009 I get a SMS from TATA AIG that Rs.1112.00 will be refunded within 7 days against the cancellation of the policy HCP[protected], whreas the amount should be Rs.3502.00. When I contact in the same phone no., the attendent executive who's name is also Manish told me that in their record the premium amount shows only Rs.1482.00 instead of Rs.4669.00 for that the reundable amount is Rs.1112.00 whereas the amount Rs.4669.00 already debited from my credit card (CITI Bank) A/c.

What I have to do now ? May I get the actual amount refunded ?

SUB:NON RECEIPT OF POLICY NO:[protected]
I HAVE RENEWED MOTOR VEHICLE POLICY FROM TATA AIG BY PAYING CHEQUE ON[protected] AND HAVE RECEIVED THE RECEIPT/COVER NOTE NO.60233968. IT IS VERY SAD STATE OF AFAIRS WITH TATA AIG. INSPITE REPEATED REQUEST TO THEIR AGENT (MR. PRAVEEN, BANGALORE) & ALSO ON HELP LINE (MISS NEHA)FOR DESPATCHING THE INSURANCE CERTIFICATE WITHIN A WEEK OR SO, I HAVE NOT RECEIVED HE SAME AS YET( 3MONTHS/90 DAYS OVER !!!). ARE THEY NOT AWARE THAT IF THIS IS NOT PRODUCED TO TRAFFIC WE WILL BE FINED?. ALSO DONT THEY UNDER STAND THAT WE UNDER GO SO MUCH MENTAL AGONY. IF ENQUIRED TO THE AGENT/LOCAL OFFICE THEY REFER TO TOLL FREE NO. BUT ON ENQUIRY THEY WOULD ASSURE IT WILL BE SENT WITHIN 2 DAYS. REALLY SHAME ON THE CUSTOMER SERVICE. WHAT AN HEIGHT OF IRRESPONIBILITY!.

This complaint is on the customer care executives, last year an executive from TATA AIG called and me and offered me Maharaksha policy and I was in need of such policy only to avail tax benefit from 80D. That time they said it come under that and to pay that they introduced me to HSBC card so that I can pay in instalments. As I don't have HSBC Credit card they helped me with an exeuctive who provided me the card. The HSBC card which they gave me was not free and it cost me 500/- INR as annual fee for which I wouldn't interest as there are many free credit cards. One important thing is they didn't mention me and I wasn't expect and didn't know untill year end after looking at bill when I enquire they said its annual charges I was shocked. I immediately canceled my card, this is unfair on Tata AIG's part.

Second issue, this year again executive called me and offered me for renewal, I denied because this cannot come under 80D, but that executive by name Rajender told me that if I pay extra 700/- INR this policy can be covered under 80D and assured me and I believed his words and paid policy amount and the conversion additional charges he said I would receive a call within 7 days. It happend a month back and found I was cheated.

I don't know what to do, for the first one, when I asked they said they have told me which is untrue and I don't have any proofs and for second one I know atleast person name. These two incidents calls came from Mumbai branch.

I would request each and every person to be careful while talking to people.

Thanks & Regards,
Bharadwaj.

I have taken 3 policies for my parents I registered
complaint's several times regarding misguiding me about policy details
on phone by ANSARI ZOHEB from mumbai branch. After receiving the
policy i have forwaded many mails and called up several times but i
din't get any response. I just want to cancel this policy and need my
full payment back as m complaining from the day i got the policy. Waiting...

Sir,



I am looking for reply from your highness.



Thanking you.



Policy Holder









--- On Sat, 7/3/09, [protected]@yahoo.co.in <[protected]@yahoo.co.in> wrote:



From: [protected]@yahoo.co.in <[protected]@yahoo.co.in>
Subject: Fw: RE: Subject: Premium Holiday, Policy Reference: Policy No. U[protected], Insured Name: HANDA VISHVAMITTER SUKHDEVRAJ
To: "Customercare" <[protected]@tata-aig.com>
Date: Saturday, 7 March, 2009, 5:41 PM


Dear Customer care,

Your service like all other call centres in ' Mera Bharat Mahan' is a Big Big Bull .
On top of that you want me to fill up feed back form. Have some shame.All Insurance companies on India including TATA AIG are Chors of the sort.

See my dear if you can still do something.

I will ever be gratefull if this mail is not seen by a lunatic as ever before.

Customer
Policy No. U[protected],
Insured Name: HANDA VISHVAMITTER SUKHDEVRAJ


--- On Wed, 25/2/09, V M Handa <[protected]@yahoo.co.in> wrote:



From: V M Handa <[protected]@yahoo.co.in>
Subject: RE: Subject: Premium Holiday, Policy Reference: Policy No. U[protected], Insured Name: HANDA VISHVAMITTER SUKHDEVRAJ
To: "Customercare" <[protected]@TATA-AIG.com>
Date: Wednesday, 25 February, 2009, 11:10 AM



Dear Customer care,

Can you tell me where do i now go get this form that u are refering.

V M Handa

--- On Mon, 23/2/09, Customercare <[protected]@TATA-AIG.com> wrote:

From: Customercare <[protected]@TATA-AIG.com>
Subject: RE: Subject: Premium Holiday, Policy Reference: Policy No. U[protected], Insured Name: HANDA VISHVAMITTER SUKHDEVRAJ
To: "'[protected]@yahoo.co.in'" <[protected]@yahoo.co.in>
Date: Monday, 23 February, 2009, 6:08 PM


Dear Mr. Handa,



We refer to your email dated 21st February 2009.



We would like to inform you that you can opt for a Regular Premium Holiday by giving a request on the prescribed request for change form for Unit Link and you can go for a premium holiday maximum for 2 years. The charges to avail this holiday is 1.5% of the premium payable and request has to reach us 10days prior or later to the due date. The policy is kept in force by deducting Administration Charge + Cost of Insurance + Holiday charge from the Fund Value.



For any further assistance, please feel free to call us on our 24 hour, Toll Free Helpline[protected]only for BSNL and MTNL numbers) or SMS "SERVICE" to 58888 to hear from us within 24 hours.



Yours sincerely,

Tata AIG Life - Customer Care Team.

hl



-----Original Message-----
From: V M Handa [mailto:[protected]@yahoo.co.in]
Sent: Saturday, February 21, 2009 1:23 PM
To: Customercare
Subject: Fw: Subject: Premium Holiday, Policy Reference: Policy No. U[protected], Insured Name: HANDA VISHVAMITTER SUKHDEVRAJ



--- On Fri, 20/2/09, V M Handa <[protected]@yahoo.co.in> wrote:

From: V M Handa <[protected]@yahoo.co.in>
Subject: Fw: Subject: Premium Holiday, Policy Reference: Policy No. U[protected], Insured Name: HANDA VISHVAMITTER SUKHDEVRAJ
To: "Customercare" <[protected]@tata-aig.com>
Date: Friday, 20 February, 2009, 6:47 PM



--- On Fri, 20/2/09, V M Handa <[protected]@yahoo.co.in> wrote:

From: V M Handa <[protected]@yahoo.co.in>
Subject: Fw: Subject: Premium Holiday, Policy Reference: Policy No. U[protected], Insured Name: HANDA VISHVAMITTER SUKHDEVRAJ
To: "Customercare" <[protected]@tata-aig.com>
Date: Friday, 20 February, 2009, 6:46 PM



--- On Fri, 20/2/09, V M Handa <[protected]@yahoo.co.in> wrote:

From: V M Handa <[protected]@yahoo.co.in>
Subject: Fw: Subject: Premium Holiday, Policy Reference: Policy No. U[protected], Insured Name: HANDA VISHVAMITTER SUKHDEVRAJ
To: "Customercare" <[protected]@tata-aig.com>
Date: Friday, 20 February, 2009, 6:46 PM



--- On Fri, 20/2/09, V M Handa <[protected]@yahoo.co.in> wrote:

From: V M Handa <[protected]@yahoo.co.in>
Subject: Subject: Premium Holiday, Policy Reference: Policy No. U[protected], Insured Name: HANDA VISHVAMITTER SUKHDEVRAJ
To: "Customercare" <[protected]@tata-aig.com>
Date: Friday, 20 February, 2009, 6:45 PM



To 27th Jan.2009

Tata AIG Life Insurance Company Limited.

6th Floor, Penisula Corporate Park,

Ganpatrao Kadam Marg, Senapati Bapat Marg,

Lower Parel,

Mumbai-400 013.





Subject: Premium Holiday

Policy Reference: Policy No. U[protected]

Insured Name: HANDA VISHVAMITTER SUKHDEVRAJ

Mode of premium payment: Annual



Dear Sir,



With reference to above policy details, I wish to take premium holiday on above policy for a period of three years.



You are requested to grant premium holiday for three years and intimate the same to me at my residential address.



Thanking you.



Truly yours.







(HANDA VISHVAMITTER SUKHDEVRAJ)





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The due date of the Car Insurance Policy # [protected] was 10th Dec 08, the payment of which was made on 10th Dec 08 itself (supported by due receipt of Cheque)

The Cheque got realised on 22nd Dec 08, giving a corresponding debit to my account.

Despite of this the policy was shown to be in cancelled status till 24th Feb, which after several telephonic and email follow ups was revised with a fresh issued policy # [protected] 02 (Supported by a confirmation mail and soft copy of the policy from Tata AIG)

Car was submitted to the Fortune Cars Powai Service Station and a claim was lodged on 26th of Feb 08, upon getting a confirmation from Tata AIG, Fortune Cars have gone ahead and undertaken the repair work of approximately Rs 17, 000 (Confirmed Telephonically with Fortune Cars officials)

Till date the claim is lying outstanding despite of several telephonic and email followups, the standard answer received is though the policy is valid, it's still showing in cancelles status on account of some kind of system issue.

Fortune Cars is going to charge me with the parking charges amouning to approximately Rs 300 per day.

1 INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY

Parishrama Bhavan, 3rd Floor, Basheerbagh, Hyderabad: 500 004

POLICY HOLDER COMPLAINTS REGISTRATION FORM



1. Name of the complainant: VINOD GIRIDHARILAL JAISWAL

2. Address of the complainant: 2ND FLOOR, AWASTHI COMPLEX, OPP MEWAD HOTEL, NAGESHWAR WADI,

AURANGABAD (MAH) - 431001

3.E-mail/Telephone/Fax : [protected]@dcbl.com Mobile : [protected] Fax[protected]

4. Whether Individual /Company: INDIVUDUAL

5. Name of the Insurance company: TATA AIG GENERAL INSURANCE COMPANY LTD

6. Address of the servicing office/branch with office code(if available):

Manoprabha Arcade, Gr. Flr, Opp Citibank, Nirala Bazzar, Aurangabad (Mah)- 431001

Phone - [protected]

7. Policy number/Proposal deposit number: [protected]. Nature of complaint: Non Life / Non-settlement of claim / Motor Insurance

9.Claim No:[protected]A

10. Details of complaint : I have submited all necessary documents in regard of claim settlement of my stolen motor cycle as asked by TATA AIG GENERAL INSURANCE Company s letter which is attached with this email for your perusel. I was assrued by the TATA AIG claim department that amount of the financier will be given by them and after that form 35 and NOC for removal of hypothecation by the financier can be taken. Now I have been told that remaining amount of the financier should be paid by me and also submit form 35 and NOC for removal of bpothecation duly signed by the financier.

Regarding claim settlement alll the documents were submited. While As per the requirment by the company, again I was asked below mentioned documents

Original RC / tax receipt.

Original Invoice/ delivery note/owner’s manual.

Wherein from above requirements I have submited the original RC and owners manual which was optional. But now still they have asked to submit me the tax receipt and original invoice.

So kinldy look into my complaint and settle my claim earilest and take necessary action against the company.


Thanks & Regards,

Vinod Jaiswal,


Mobile: [protected]

policy number [protected] in the name of CR Ramesh babu. This policy was to be renewed from 12.02.2009. Every day right from first week of Jan 2009, I used receive calls from Tata AIG requesting me to renew the policy. I must have received their calls atleast 50 times. The call used to come from one Mr Diwakar. Finally I succumed to the pressure and requested them to send an official with the best offer ( made very clear not to send any agent). One Mr Ramesh delivered the renewal notice and I have issued cheque favoring Tata AIG for Rs 5419/- on 05.02.2009 as per the cover note. I have received the acknowledgement and I hold the xerox copy. My account was debited on 11.02.2009. The official promised that I would receive the policy in 7 working days. I have not received the policy till the time of writing this letter( 26.02.2009). It has become my turn to speak to them every day. I have been speaking right from 13.02.2009. The officials I am speaking to are Mr Ramesh, Mr Prakash, Mr Naveen apart from the Board number all from Bangalore, Ms Sneha, Ms Sing, Ms Forum all from Tolfree number. Every time I get the line I have wait for ten minutes for them to answer me. I have to give deatails and wait for 10 minutes listening to tele music while they verify my information. Then I get a reply that the policy will be issued soon. Every time I request them to let me speak to some one who has authority to solve the issue, I get reply saying they are not supposed to tell the name of their superior and they can not give the contact number. This is purely harrassment. When I insist on speaking to higher official, I get a reply if I am not pleased with their reply I am at my liberty to do what I wish. This is double harrassment. Please some one help me to get the policy renewed or help me get the money back. Their promise to deliver policy within seven days time is broken. Is this not a deficiency of service. Do I have speak to the Chairman to get the problem solved?. Who is the correct official in Tata AIG. Why am I not getting the policy? My Complaint number 5877188. Please help me avoid the harrassment. mob [protected]

Hi,

I had recently purchased 3 Health care plus plan on 22nd Jan'09 from TATA AIG for myself, My father and mother which total amount comes to Rs. 2404.00, but TATA AIG has chaged me Rs.2404.00 on 22nd and again they have charged the same on 24th of the same month.

1st thing they have used my credit card 2nd time without my knowledge which I think is against the law and 2nd thing I am following up with TATA AIG since 4th feb'09, but yet my query is not resolved yet and my credit card statement has been generated and wont be able to pay the extra amount of my credit card bill as I am a salaried employee and plan my budget accordingly.

So please help me out with this

Policy details :
ITHC[protected] - Dipesh M sheth - Policy Amt Rs. 675
ITHC[protected] - Varsha M sheth - Policy Amt Rs. 764
ITHC[protected] - Mahendra R sheth - Policy Amt Rs. 965

Not able to attach credit card online statement as it is in word format (CITI Bank card)

I had taken a Medical Insurance Policy with Tata AIG General Insurance for Maharaksha Plan for the first time effective 21 Jan 2008 through till 19 Jan 2009 for an amount of Rs 7038/-. Policy No MRP [protected]. At that time the person who contacted me was from Mumbai and they told me that they don’t have online credit card pay but only through telephone credit card Pay. At first I was apprehensive but they assured that they will not know about the credit card number because the transaction is done through a safe number where you feed in your number. I did as they said and the credit card was swiped and after 15 days the policy arrived through Blue Dart Courier.
This year on 17th January I got a call from Tata Aig, Mumbai phone No[protected].I have it saved on my mobile where they called me. They asked if I wanted to renew the policy and I said alright as I felt like last year the telephone swiping of credit card was safe. But when they transferred me to the card swiping dept the man there said they have my credit card No and they told me the number. I was shocked. I asked why they have my card Number with them without my permission. I told him there are many credit card frauds now a days and I should have atleast known that they had my cc details. He said at Tata AIG there is no problem and we keep all the cc numbers. They said they will send the Renewed Policy by courier.
After that I had no other telephone with them. On 24 th I downloaded my credit statement which I get online through email. On 28th I opened the statement which is password protected and checked my account and saw that there was a Tata AIG credit swipe on 17 Jan 09 for an amount of Rs 7038/-. And then again on 22 Jan 09 the same amount by Tata AIG for Rs 7038/- I immediately sent a letter to [protected]@TATA-AIG.com re: this. They replied, to send the credit card statement. As the statement is password protected. I opened it and took a screenshot of the part of the credit card stated as Doubling Billing. My HDFC CC bank had highlighted this in blue.

They are applying delaying tactics. I have had online credit card payments and if there is a mistake I have found the amount gets reversed back within 2/4 days. This has been going on since 28 Jan09. What is so difficult for them to find out that the card was swiped on 22 Jan 09 again without my knowledge. I have saved all the phone calls on my mobile and nowhere is there a call to me on 22nd Jan. If they had rung me up I would have told them that I have already renewed the policy on 17th Jan.
So this was done without my knowledge and permission. This is a case of fraud and cheating.
I even wrote to my bank and they said this would not reflect on my statement unless the Merchant Bank sends the details. I rang up the call center No:[protected]. The lady at the other told me that the amount has been reversed on 4th Feb and I should wait till the end of the week. I told her that I will be charged interest after 12 Feb if I don’t pay my bill on time. So please see that the amount comes by then. She said it will be there. However at the end of the week on Friday 13th I checked and the amount had not been reversed. I wrote to them I sent about 10 emails one after the other but got no reply. I sent so many emails in the hope they will reply. Then I rang up the call center and again another lady said that the amount has been sent on 4th Feb but there is some internal problem with
our bank and to check at the end of the week . I told her about the interest charged by the bank. She said pay the amount as the payment will be there. So again checked at the end of the week ie: 21 Feb 09. The amount had not come. It has not come to date and I wrote to them that I will be compelled to do a case. Then I get a reply that they are following it up and to give some time.
I have had so much tension, mental anguish and sleepless nights and frightened that they have my credit card No, and any time it can be swiped for more. Their attitude is callous. I trusted them and they have cheated me. I have sent them all that they asked for. What more proof is there? I even sent them the email I got from my bank. Yet they are playing games. Is this what a big and well known company does to its clients?
I am being compelled to take this matter up in court. How much more time do they need. All the proof is there. Rs 7038/- maybe a small amount for them, but not for me. I am not young. I took a policy for my health but if a health insurance company is going to harass their clients then it wont be long before due to mental tension a MAJOR HEALTH PROBLEM MAY RESULT. If to return Rs 7038/-so much of a problem then they will surely trouble when I put in a claim for a major illness incurred because of their harassment.
Thank You,
Yours Faithfully
Deepa Mahajan