Tata AIG Insurance Complaints & Reviews

Hi,

I had recently purchased 3 Health care plus plan on 22nd Jan'09 from TATA AIG for myself, My father and mother which total amount comes to Rs. 2404.00, but TATA AIG has chaged me Rs.2404.00 on 22nd and again they have charged the same on 24th of the same month.

1st thing they have used my credit card 2nd time without my knowledge which I think is against the law and 2nd thing I am following up with TATA AIG since 4th feb'09, but yet my query is not resolved yet and my credit card statement has been generated and wont be able to pay the extra amount of my credit card bill as I am a salaried employee and plan my budget accordingly.

So please help me out with this

Policy details :
ITHC[protected] - Dipesh M sheth - Policy Amt Rs. 675
ITHC[protected] - Varsha M sheth - Policy Amt Rs. 764
ITHC[protected] - Mahendra R sheth - Policy Amt Rs. 965

Not able to attach credit card online statement as it is in word format (CITI Bank card)

I had taken a Medical Insurance Policy with Tata AIG General Insurance for Maharaksha Plan for the first time effective 21 Jan 2008 through till 19 Jan 2009 for an amount of Rs 7038/-. Policy No MRP [protected]. At that time the person who contacted me was from Mumbai and they told me that they don’t have online credit card pay but only through telephone credit card Pay. At first I was apprehensive but they assured that they will not know about the credit card number because the transaction is done through a safe number where you feed in your number. I did as they said and the credit card was swiped and after 15 days the policy arrived through Blue Dart Courier.
This year on 17th January I got a call from Tata Aig, Mumbai phone No[protected].I have it saved on my mobile where they called me. They asked if I wanted to renew the policy and I said alright as I felt like last year the telephone swiping of credit card was safe. But when they transferred me to the card swiping dept the man there said they have my credit card No and they told me the number. I was shocked. I asked why they have my card Number with them without my permission. I told him there are many credit card frauds now a days and I should have atleast known that they had my cc details. He said at Tata AIG there is no problem and we keep all the cc numbers. They said they will send the Renewed Policy by courier.
After that I had no other telephone with them. On 24 th I downloaded my credit statement which I get online through email. On 28th I opened the statement which is password protected and checked my account and saw that there was a Tata AIG credit swipe on 17 Jan 09 for an amount of Rs 7038/-. And then again on 22 Jan 09 the same amount by Tata AIG for Rs 7038/- I immediately sent a letter to [protected]@TATA-AIG.com re: this. They replied, to send the credit card statement. As the statement is password protected. I opened it and took a screenshot of the part of the credit card stated as Doubling Billing. My HDFC CC bank had highlighted this in blue.

They are applying delaying tactics. I have had online credit card payments and if there is a mistake I have found the amount gets reversed back within 2/4 days. This has been going on since 28 Jan09. What is so difficult for them to find out that the card was swiped on 22 Jan 09 again without my knowledge. I have saved all the phone calls on my mobile and nowhere is there a call to me on 22nd Jan. If they had rung me up I would have told them that I have already renewed the policy on 17th Jan.
So this was done without my knowledge and permission. This is a case of fraud and cheating.
I even wrote to my bank and they said this would not reflect on my statement unless the Merchant Bank sends the details. I rang up the call center No:[protected]. The lady at the other told me that the amount has been reversed on 4th Feb and I should wait till the end of the week. I told her that I will be charged interest after 12 Feb if I don’t pay my bill on time. So please see that the amount comes by then. She said it will be there. However at the end of the week on Friday 13th I checked and the amount had not been reversed. I wrote to them I sent about 10 emails one after the other but got no reply. I sent so many emails in the hope they will reply. Then I rang up the call center and again another lady said that the amount has been sent on 4th Feb but there is some internal problem with
our bank and to check at the end of the week . I told her about the interest charged by the bank. She said pay the amount as the payment will be there. So again checked at the end of the week ie: 21 Feb 09. The amount had not come. It has not come to date and I wrote to them that I will be compelled to do a case. Then I get a reply that they are following it up and to give some time.
I have had so much tension, mental anguish and sleepless nights and frightened that they have my credit card No, and any time it can be swiped for more. Their attitude is callous. I trusted them and they have cheated me. I have sent them all that they asked for. What more proof is there? I even sent them the email I got from my bank. Yet they are playing games. Is this what a big and well known company does to its clients?
I am being compelled to take this matter up in court. How much more time do they need. All the proof is there. Rs 7038/- maybe a small amount for them, but not for me. I am not young. I took a policy for my health but if a health insurance company is going to harass their clients then it wont be long before due to mental tension a MAJOR HEALTH PROBLEM MAY RESULT. If to return Rs 7038/-so much of a problem then they will surely trouble when I put in a claim for a major illness incurred because of their harassment.
Thank You,
Yours Faithfully
Deepa Mahajan

Sir, Already I requested to cancel my policy to you 3 times through phone and You never take any steps and collect 2 months premium from HDFC CREDIT CARD A/C.So please take this request and repay the premium amount to a/c and dont collect any amount in furure.

My HDFC CC No : [protected]

J.JAWAHAR SADIQUE
24, ISMAILPURAM 4TH STREET, MUNICHALAI, MADURAI-625009, TAMIL NADU

Mobile no : +91 [protected]

From:P.H.Baskar,
4-A, Chandrasekaran salai,
Periyarnagar, Chennai-600 082.

Dear sir,
Recently I called HSBC customer service to revert my service charges for my creditcard. After this clarification they are asking me to holld for some time and some of the staff discuss with me over phone (May be TATA-AIG Insurance company) and explain about some insurance. And take assurance for debit only twenty rupees (Rs.20/=). All of a sudden without any proper document signed by me, They send the Policy for my family members of Four 4) and the perimium of Rs. 2000 Plus 12.36 Service tax).

Since it is not satisfied and seems like a ordinary Vehicle Insurace Plan (No returns for my perimium of 2000 per month plus 12.36% tax, I tried the customer service to cance my Policy on[protected] at 10.00 am on telephone no. mentioned in covering letter from HSBS[protected]. But the message recd. is can not contact right now.
I feel Very bad about HSBC. They are not suppose to encarage like this. First of all They don't have any rights to issue the Policy by Telephone confirmation without writenapproval from the Customer.
Finally I send the request to TATA-AIG Insurance to cancel my policy which I am not intrested at all.
The customer service of HSBC is canvasing for TATA-AIG but when I requst HSBS to cancel my poicy the told me to contact TATA-AIG Insurance. Is this correct????
If this problem is not solved soon HSBC will loose many credit card customers soon...
Please refer the complaint made to TATA-AIG Insurance on[protected] for your reference.

Thanks and regards
P.H.Baskar




From:
P.H.Baskar,
4-A, Chandrasekaran salai,
Periyarnagar, Chennai-600 082.

Dear sir,
with reference to your Family Secure Personal Injury Plan, 2 nos. policy sent to my address1. P.B.Kiran Kumar. - Policy No-FSP[protected] 2.P.B.Srinivas.- Policy No-FSP[protected] I am not intrested with this Plan. I am not responsible to deduct any of the amount from my HSBC Credit card. In case if any deduction I am ready to cancel my HSBC credit card.Since there is no proper document signed by me for the said policy, IOnly by phone confirmation without proper explanation of the paln I regret to inform you HSBC will loose so many creditcard customers.Your policy plan seems like a vehicle isurance. I am not a fool to invest 2.000 rupees without any returns.Therefor you are requested to cancel my Policy and advise me where I shoud send this original policy?Thanks and regards P.H.BaskarHSBC Credit card holder

TATA AIG has Ho at Mumbai,
they call and book insurance on phone .they read only important points . fine prits wiile given after insurance is taken .
this is against consumer right to know the facilities lergality,
morover i haVE TAKEN AN INSUANCE AND DISCONTIUED ..STILTHEY ARE CUTTING THE MONEY ON emi
MANY LETTERS NO REPLY THEY HAVE ONE STRERO ANWERS .WHEN THEY COME BACK PROBLY WHEN PLANET COLLAPSE ..
THEY RUN UNPROFESSIONALLY THIS SERVICE AND AGAINST ETICS OF tats .
THEY REFUSE TO GIVE ANY TOP PEOPLE NAME ...
VERY ADMENT AND DICTORIAL ORGANIASTION
THEY MAY SPOIL TATA NAME...

The copy of a request letter sent to TATA AIG [protected]@tata_aig.com on 07th Jan 2009 is appended below and I hope it is well self explanatory.

     I hereby request you to spare some of your precious time to go through the following matter and do the needful at the earliest :-

1.     Upon seeing about the TATA AIG  on the IRCTC site, applied for the policy through internet. One of your Officer  contacted me through my mobile and after verifying my particulars, the first premium of Rs. 10/= had been deducted from my ICICI Credit Card on 30th October 2008.  Even though Your Officer had assured that before deducting the second premium, will be get it confirmed once again, still the amount of Rs. 10/= had been deducted from my Credit Card on 18th November 2008.

2.     On 12th December 2008, Friday at 1709hrs, again one of your officer had contacted me from Tel No.[protected], asking about the third premium reduction.  Due to not having my Credit card with me at that time, I had requested him to call me on next day. Later he contacted me on 13th December, Saturday,   at 1529hrs from Tel No.[protected].  After listening all the relevant information about the said policy from him, I finally requested him to discontinue the policy.  Whereas I found Rs. 701/= had been deducted from Credit Card A/c on 27 December 2008.

3.     I contacted your Customer support centre on 29th December 2008 at 1930hrs (Tel No.[protected] and explained about the incorrect deduction of Rs. 701/= against the third premium, even after opting for discontinuation of my policy.  The Officer who was responded me given me a complaint No. 765376 and conveyed that for refunding the money I have to write to customer support centre.

4.     On 30th December 2008, Tuesday,   at 1420hrs I got a call from Tel No.[protected], saying that the premium amount of Rs. 701/= which was got debited from my ICICI Credit card had been credited back..

5.     But till today the said amount of Rs. 701/= had not yet been credited into my credit card account.  Till now I was waiting for my credit card account updation.

6.     With the above explanations,   I hope, the problems  have been well elaborated and helped you to understand.  I hereby request you to look into the matter and highly appreciate if the third premium amount of Rs. 701/= be credited into my Credit Card amount and thereby discontinue the policy.  And also I realize now that why some of my friends had opted the same policy and later discontinued.  I really can't imagine of such mistakes from TATA AIG, being one of the reputed firms in India. 

Thanking you and looking forward for a kind and favourable action to refund the money back to my credit card account.

I had taken a TATA AIG insurance policy on 14 Nov. 2008. It was told that the premium for the first two months is 10 Rs. and then onwards its 701 per month for 10 months as the policy is valid for 1 year.
I called the customer care to cancel my policy on 14 Jan 2009, till then there was only one deduction from my account of Rs. 10 after the cancellation the monthly premium of Rs. 701 got deducted from my account on 15 Jan 2009. The customer care executives say that the bill was already generated on 14 before I called for the cancellation. But if the bill was generated on 14 Jan 2009 then what about the bill to be that was to be generated on 14 Dec. 2008 of 10 Rs. this ammount was not deducted from my account. I want my money deducted after the cancellation of the policy to be refunded.

Want to draw your kind attention the below give problem again

1) In the month of May I got HSBC credit card & without any transition I left out of station for couple of months
2) In July I got first statement show balance of 500/=, I called up customer care center about the balance they told it is TATA AIG protection premium policy that too was activated without any consultation and every month same amount will be dedicated from my account .
3) I request this policy should be cancelled, I got assurance it will be cancelled and money will be refund
But every month I got balance statement which was showing increasing amount in statement, I called up again they told cancellation is under process so no need to worry
4) Because of their assurance that money will refund and policy will be cancelled I made firsts transaction of 15 thousands that I return back within 5 days.
5) I know the transition charge of round 1000/= I need to pay that I am ready to pay but I want the rest amount round 3000/= should be refund to my account.
Now I got a warning letter from bank that we will share my information with other bank of being defaulter when they assure me money will be refund.
Bank is said now I need to coordinate with TATA AIG myself for refund of money when I don't even know anything about TAG.
6) For creating my false image as defaulter I want that bank should compensate for it.

I request you to do some needful action in favored of me that will be your most kindness.

Hi

This is regarding the Insurance I have very recently done for mine and colleagues car.
It s 20 days no news about Policy Papers and forget about the others Service vouchers.
The Agent was Mr Sandeep with No. [protected].He now doesnt pick the phone or give the phone to his girlfriend or room partners.Sometime he is bathroom or sometime his girlfriend says I am a college girl.It has been happening since two weeks now.
This is a very sorry state for Tata AIG Motor Insurance.

I am still looking if I can find a proper channel to communicate he grievience.

TATA AIG Policy
I Vijay Singh, hold a HSBC credit card. Before one or two months HSBC customer care executive called me and refer the TATA AIG Gen. Insurance plane, than arrange a call from TATA AIG. She told me that time, sir pls. take policy which will cover all type of medical problems, If you are not satisfied, cancel this policy at a time. Whereas I informed her that I am not having interest to purchase any policy as I am already insured with Indian Air Force policy and my medical is free for whole life for me and and my family. In my Nov 08 credit card statement a sum of Rupees 10/- was deducted against the policy. Again I contacted customer care of HSBC, they informed me that they will forward my complain to TATA insurance, now again in Dec 08 credit card statement a sum of Rs 705/- has again deducted against the premium. When I contacted with HSBC customer care, they provide me a TATA AIG contact number and told, sir pls. contact on this number, they will cancel your policy immediately. But nothing will taken care. From that number I got another toll-free number from where i got the same response. After a long struggle I contacted TATA AIG General insurance executive. From there I got my Policy No as FSP[protected] which was despatched to me in Oct 08, but till date I did not received that same. My problem is to cancel the policy with immediate effect and refund the above amount immediately on my HSBC credit card account. The request No for cancelling the policy is 760894 dated 15 Dec 08. Pl do the needful immediately and inform me on my e-mail pls. Thanks.

Beware with Tata Aig They cheat customers by asking them to creat dummy transcation with your credit card. And they will never give you proper way of cancelling the policy.

This is in response to the matter regarding the due insurance policy No. C[protected] in our favor. I would like to throw some light on the injustice done to a person (my husband Late Mr. Raziuddin Saiyed) who also worked heartily for your company.

Following are his case details.

1- The policy owned by him, was active when he was alive. He paid the premium on a regular basis for 4 years. No inquiry was set during the transactions of any premium for 4 years and hence the premium amount summed up to Rs. 50, 000 approximately.

His treatment was done at Lokhat Hospital on the condition that the bills will be paid from the insurance money because he was the only earning member of the family.

2- After his death, the inquiry unearthed that Mr. Raziuddin Saiyed was suffering from diabetes. This was known to everybody in your organization when Mr. Raziuddin was working. Hence the policy became void unexpectedly and also the half paid premium amount.

3- Mr. Raziudding Saiyed also worked for Tata AIG and remained on top position in the Gujarat sector for a long time.





4- As a result we are in debt of Lokhat hospital. We have paid half premium already so I personally request your company to pay atleast the committed bill amount of Rs. 1 lakh directly to Lokhat hospital.

NOTE: -
After rejection of the claim from your company, the process of reminding of the premium came to us. How can a person pay a premium for a policy which has been already rejected?

If your company can commit such mistakes like not enquiring about the person before starting the premiums and sending request to pay the premium after rejecting the policy, then how come you can cancel the whole policy (including the premiums) on customer negligence?

Moreover I request your executives to revise such complex policies in which innocent people like us become the victim. For further correspondence I can show all the detailed documents if required.

I HAVE OBTAINED A MOTOR VEHICLE POLICY FROM TATA AIG ON[protected]
AND THE COVER NOTE NO.10504492. IT IS VERY SAD STATE OF AFAIRS WITH TATA AIG..
I HAVE REQUESTED ON HELP LINE AND SPOKE TO MR PANKAJ ON[protected] FOR SENDING ME THE ORIGINAL POLICY. BUT SORRY TO STATE THAT I HAVE NOT RECEIVED TILL DATE. AGAIN ON[protected] I HAVE SPOKE TO MR MANISH ON THE SAME HELP LINE AND ADVISED HIM ABOUT NON RECEIPT OF THE POLICY. EVEN AFTER LAPSE OF WEEK I HAVE NOT RECEIVED THE POLICY.. IN THE MEAN TIME I WAS CHALLENED BY THE TRAFFIC POLICE FOR RS.100/- FOR NO FAULT OF MINE I HAVE PAID THE FINE IMPOSED ON ME.. IT VERY SHAMEFUL TO SAY THAT ORGANISATION LIKE TATA IS NOT RESPONDING FOR SENDING A POLICY. ANY I HAVE TAKEN UP THE MATTER WITH INSURANCE OMBUDSMAN FOR NECESSARY COMPENSATION..AND CAUSING MENTAL AGONY IN FOLLOWING UP FOR LTHE POLICY. MY ACCOUNT WAS DEBITED VIDE CHEQUE NO.828365 DT.[protected] FOR RS.4694/-

d sree ram mruthy
email:[protected]@rediffmail.com
mobile no.[protected] /[protected]

MY CLAIM AGAINST MY CAR INSURANCE IS DUE FROM TATA AIG FOR LAST FIVE MONTHS BUT THEY ARE AVOIDING THE SAME MAKING SOME COCK & BULL STORY ALL THE TIMES.
THEY HAVE BEEN HARASHING ME A LOT FOR A LONG TIME TO HIDE THEIR MISMANAGEMENT AND INEFFICIENCY OF THEIR INTERNAL DEPARTMENT OF THEIR KOLKATA REGIONAL OFFICE.
THEIR KOLKATA REGIONAL OFFICE IS ALWAYS TRYING TO DIVERT THE CASE TO SAVE THEIR MONEY.
THEY HAVE BEEN CHEATING THE CUSTOMERS AND MAKING HUGE MONEY BY THIS PROCESS.

master policy no -[protected], my certificate number : FSP[protected]

2 executives of TATA AIG life insurance are making unsolicited cold calls to gather information on policies. As per directive no authorised/ unauthorised person can make 'knock at the door' calls at any residence.

we request you to kindly take suitable measures to curb this activity at the earliest since most of these calls are made without any prior information to any resident.

TELCO is a company owned private colony and this activity is not at all accepted.

This is k Rameshbabu
I have the Maha Life Gold policy, policy no:c[protected]

so, I want the policy status to my Email-id(kanagala.[protected]@gmail.com)

Thanking u

Rameshbabu.kanagala

I have cancelled an income guard policy IGP[protected]. I was promised by one Mr. Varun Tandon, Head operations, Tata AIG general insurance that the money will be refunded in 7 working days, on 7th Oct. So far I neither have any comunication nor the money is deposited from where it was sourced. It is more that 22 days and still there is no light at the end of tunnel. What I observed is that the agents of Tata-AIG lure the customers with sops and other freebies and behave irresponsibly after the deal is done.

I wish that this forum effectively communicates the info so that the offender is informed about the irregularities being committed, knowingly or unknowingly and bring in justice to the effected parties.
Thanks & regards,
Upendra

Dear Sir/Madam,
We purchased Tata Aig Insurance policy on phone. I had given all details on phone. i Purchased two policy, one is on my name & other on my wife(Jyoti Sunil Patil) name.
Every month our amount deduction is Rs 647.65 each. last three month my amount is deducted from my citibank credit card. but still i have not recd any policy papers.
I had given number of complaint(by mail) to Tata Aig, but every time answer is, we forworded your comlpint to related dept & you will get reply within short period. But no policy or no proper reply.

Dear Sir,

I purchased a new Tata Indica Car on May 8, 2008 from Lexus Motors in Kolkata. I submitted all my documents to them to change the insurance from previous car (which I had sold before the new car is received). The Insurance person of Lexus Motors had collected the original insurance policy, the selling agreement and forms and original money receipt of previous policy from me. They promised to return me the cheque from Tata Aig against the unutilised portion of the insurance. I have not received any cheque from Tata AIG.

Request you to kindly look into this at the earliest and pay me the balanced amount with interest.