Tata AIG Insurance Complaints & Reviews

Dear Sir/Madam,
On 21st Dec 2005 I have taken policy from TATA AIG and I was told that after 3years I can surrender this policy and will get back the invested money as per the market value, but as I spoken to customer care for surrender then I was shocked that this policy does not have these facility. And customer care told me if I surrender the policy then I will getting only 30% of the amount left after detection of first premium that is Rs. 28,866/= where as I have invested Rs. 83,400/=. Now I don’t know what to as I have been cheated by your authorize agent “ CONTINENTAL SURAKSHA INSURANCE SERVICE”

Request you to please advise on the above issue as I need my money back and also I was informed that this policy is like other ULIP plan which gives good return, but here I am losing my money which I have earned with great difficult so that I can use in my bad time and this was term why I have chosen TATA which is known for trust and reliability.

Hope you understand my felling at this time and will conceder this email as my grievance.

Details of Policy:
Policy no. C[protected]

Regards,
Arvind Kumar

The Customer Service Executive of TATA AIG General Insurance for Motor Car has given false promises over telephone and based on that I agreed to take the policy. But when I received the policy the promise was not fulfilled.

1. My car is Santro Xing Xo Model. The Insurance was due on Dt.[protected].
2. The Customer Executive made many promises to convince me and our discussion went on for quite some time. Based on the promises made I renewed my policy.
3. He offered Free service coupons, Free 3M polish, Free wheel alignment and free car interiour cleaning and discounts on parts etc.
4. I clearly told the Customer Executive that I purchased our Santro Vehicle from M/s Jayalakshmi Automotives P.Ltd., (Lakshmi Hyundai), Kukatpally, Hyderabad and told him that I get the service of my vehicle done only at this Garage.
5.He confirmed to me that the coupons and offers are available at Jayalakshimi Automotives (Lakshmi Hyundai) Kukatpally also.
6. But when I received the policy the promise was totally wrong and TATA AIG has send a small booklet where in the name of Jayalakshimi Automotives(Lakshmi Hyundai) is not at all mentioned. Also, at other garages in the Booklet, whatever promises were made are not valid.

I am very much disturbed and concerned that an Organization like TATA AIG can deceived the customers like this.

I want TATA AIG GI to immediately honour the commitments made by their Customer Executive over phone. They are recording all the conversations over telephone for their training purpose and it is being told while talking tous. They can verify our conversatioi and check the promises made.

Hope my concern will be attended to soon.

Our communications with TATA AIG Customer service through emails is copied below for your information. I am the father of Mr.K.Aditya Kiran and I only spoke over phone and paid for the premium on behalf of my Son.

Regards,
K.K.RANGA CHARI
On behalf of my Son K.Aditya Kiran

Hyderabad,
Dt.[protected]

To
Customer Service,
TATA-AIG General Insurance Limited,
Mumbai

Dear Sir,

I am forwarding my privious emails and my complaint to you. I didnot receive a proper reply from you regarding the promises made during the telephonic conversation with your Customer Serive Executive. For the sake of convincing me for the policy he has given all the wrong promises and didnot fulfill the same while sending the policy.

My main concern is, he promised that the discount coupons will be sent to me on Lakshmi Hyundai, Kukatpally, Hyderabad for the privileges he mentioned like free service, Free polish, alignment etc. As you are recording the conversations, you can check my complaint.

I clearly informed him that, I get the service of my vehicle done only at Lakshmi Hyundai, Kukatpally from where I purchased the vehicle and he confirmed to me that he will send the coupons on Lakshim Hyundai only. But to my surprise your booklet doesnot containt the name of Lakshim Hyundai, Kukatpally.

I felt that TATA General Insurance is a prestegious Organization and will not play with customers. But this experience has caused me lot of concern and anxiety about the commitment of TATA AIG GI Ltd. I want to complain to higher authorities in this regard. It is not the question of money. I am concerned about the false commitments of Customer Service Department and executives.

Hope you will resolve this.

With Regards,
K.K.RANGA CHARI
F/o K.ADITYA KIRAN

Note: Forwarded message attached

-- Original Message --

From: "KKRC" [protected]@rediffmail.com
To: [protected]@TATA-AIG.com
Subject: Re: RE: RE: VERY VERY URGENT-Fw: Re: RE: MY TATA AIG-Car policy No.[protected]

Be happy keep everybody happy. To
Customer Service,

My concern is that, while talking to me over telephone to convince me to take the policy, I wanted the service coupons on Lakshmi Hyundai and your executive confirmed to me that they are Lakshmi Hyundai, Kukatpally, Hyderabad also in the list and the service coupons will be valid there. Please send me the coupons valid at Lakshmi Hyundai, so that I need not take my vehicle to new service provider. Also, I am concerned that, how your executive confirmed to me that the coupons are valid at Lakshmi Hyundai.

K.ADITYA KIRAN

On Mon, 25 May 2009 21:11:10 +0530 wrote
>Dear Mr. Kiran
>
>
>
>We acknowledge the receipt of your email to our office
>
>
>
>As per your mail received we would like to inform you that you can utilize
>the Service booklet at the listed garages which are mentioned in the Service
>Booklet.
>
>
>
>For further queries please feel free to write back to us on
>[protected]@tata-aig.com or call us [protected].
>
>
>
>Regards,
>Customer Service Officer
>Tata AIG General Insurance Co Ltd.
>
>
>
>To know more about our products & services, you can also contact us through
>any of the following options
> Call us at[protected] or from a BSNL/MTNL/TATA landline call at 1800
>229966
> Write to us at Tata AIG General Insurance Co. Ltd. Policy Holder Services,
>P. O. Box No. 4907, Chakala MIDC- Post Office. Mumbai 400093
>
> Visit us at www.tata-aiggeneral.com
>
>
>
>
>
> _____
>
>From: KKRC [mailto:[protected]@rediffmail.com]
>Sent: Sunday, May 24, 2009 4:51 PM
>To: Customerservices (General)
>Subject: Re: RE: VERY VERY URGENT-Fw: Re: RE: MY TATA AIG-Car policy
>No.[protected]
>
>
>
>Hyderabad,
>Dt.[protected]
>
>To
>Customer Service,
>TATA AIG Car Insurance
>
>Dear Sir,
>Even now if you are able to send me the service coupons as promised valid at
>Lakshmi Hyundai, Kukatpally, I will be able to continue my insurance without
>opting for cancellation.
>
>As I told you, as promised to me over telephone before I decided to take
>your insurance, it was promised that TATA AIG will be sending me a Servide
>booklet, valid for servicing at Lakshmi Hyundai with free servicing,
>tefloncoating, interior cleaning, wheel alignment, car wash, AC checkup etc.
>as you have given at Hyderabad at Mazda Motors. You can check the audio
>recording and it was confirmed to me that the offer is also valid at Lakshmi
>Hyundai, Kukatpally.
>
>Please confirm to me and send me the necessary coupons if any for validity
>at Lakshmi Hyundai, Kukatpally for my Santro car.
>
>Hope I will receive your positive reply, so that I need not cancel my
>policy.
>
>I will wait for your reply and take the action if necessary.
>
>With Best Regards,
>K.ADITYA KIRAN
>
>On Sun, 24 May 2009 12:14:20 +0530 wrote
>>Dear Mr. Kiran
>>
>>
>>
>>We acknowledge the receipt of your email to our office and regret the
>>inconvenience caused to you.
>>
>>
>>
>>We regret to know the decision for cancellation of your policy May we
>>request you to send us the following documents through courier at the below
>>mentioned address for the cancellation of your policy
>>
>>
>>
>>* Covering Letter
>>* Original Certificate of Insurance
>>* Proof of Insurance.
>>
>>
>>
>>Please forward the above documents to the below mention address:
>>
>>
>>
>>Tata-AIG General Insurance Company
>>PHS Department
>>4th Floor, Ahura Centre
>>82 Mahakali Caves Road, Andheri (E)
>>Mumbai - 400093
>>
>>
>>
>>For further queries please feel free to write back to us on
>>[protected]@tata-aig.com or call us [protected].
>>
>>
>>
>>Regards,
>>Customer Service Officer
>>Tata AIG General Insurance Co Ltd.
>>
>>
>>
>>To know more about our products & services, you can also contact us through
>>any of the following options
>> Call us at[protected] or from a BSNL/MTNL/TATA landline call at 1800
>>229966
>> Write to us at Tata AIG General Insurance Co. Ltd. Policy Holder Services,
>>P. O. Box No. 4907, Chakala MIDC- Post Office. Mumbai 400093
>>
>> Visit us at www.tata-aiggeneral.com
>>
>>
>>
>>
>>
>> _____
>>
>>From: KKRC [mailto:[protected]@rediffmail.com]
>>Sent: Friday, May 22, 2009 11:47 AM
>>To: Customerservices (General)
>>Subject: Fw: VERY VERY URGENT-Fw: Re: RE: MY TATA AIG-Car policy
>>No.[protected] 00
>>
>>
>>
>>Hyderabad,
>>Dt.[protected]
>>
>>REMINDER 4
>>
>>To
>>Customer Service,
>>TATA AIG Car Insutance
>>
>>Dear Sir,
>>I have sent you several reminders of my complaint and request for
>>cancellation of the car policy issued by you, in view of discrepancies in
>>the promises made. Please act immediately to cancel my Car policy and
>refund
>>my amount.
>>
>>Hope you will act immediately and inform me.
>>This sort of delay in settling the matter is causing concern to me about
>>your service.
>>
>>Looking forward to receive your immediate action.
>>
>>Sincerely Yours,
>>K.Aditya Kiran
>>S/o K.K.RANGA CHARI,
>>Flat No.504, Venkata Sai Residency,
>>Greenhamlet, Near Novatel Hitex Gate,
>>KONDAPUR,
>>HYDERABAD-500084.
>>Phone: [protected]
>>
>>
>>Note: Forwarded message attached
>>
>>-- Original Message --
>>
>>From: "KKRC" [protected]@rediffmail.com
>>To: [protected]@TATA-AIG.com
>>Subject: VERY VERY URGENT-Fw: Re: RE: MY TATA AIG-Car policy No.[protected]
>>00
>>
>>Be happy keep everybody happy.

ACCIDENT INSURANCE CLAIM NOT YET SETTLED THREE MONTHS ARE OVER TODAY, REIMBERSEMENT NOT YET DONE, SEVERAL REPRESENTATIONS ARE SENT AND GRIEVANCES ARE RAISED IN IT, BUT THEY HAVE NO COURTESY TO ACKNOWLEDGE, NOR TO REPLY TO MY GRIEVANCES, MY POSITION IS NOT CLEARED TILL TODAY. MY GRIEVANCES REMAIN THE SAME AND I HAVE VERY BAD EXPERIENCE WITH THEM. THEY HAVE NOT TAKEN ANY REMEDIAL STEPS TO REDRESS MY GRIEVANCES AND MY COMPLAINTS. I REQUEST THEM TO TAKE PROMPT ACTION AND GRANT ME DUE AND FAIR JUSTICE AND NOT JEOPARDISE THEIR NAME BY INDULGING IN UNFAIR TRADE /. MAL PRACTICES.

hi friends,


Once when i called the customer care of HSBC credit card they told me about the TATA AIG health policy and my call was transferred to the TATA AIG and the executive explained me benefits of the policy, i did not want to buy but executive requested me too much for the policy so i agreed and bought the policy.

Now listen how they are cheating customers, i falled ill and i was admitted in the hospital due to P. Vivax Malaria. I called the the TATA AIG customer care and registered for claim. They told me they will send the claim form and i need to attach the discharge card and doctor's report with the form to settle the claim. After 3-4 days instead of claim form i received a letter from TATA AIG that your claim can not be settled. I was shocked, i called up the customer care of TATA AIG and they told me it can not be settled because you did not exceeded 90 days, you are in short of around 15 days so your claim can not be settled. I told them to cancel my policy immediately. I dont know whether it is cancelled or not.

So TATA AIG can not settle the claims, those people are interested only in taking money but they can not pay when time comes and they have different execuses when you register a claim. So please be aware of TATA AIG health policy and even all the products of TATA. They are cheating innocent customers.

Faheem Baig
TATA AIG Policy Number : BTHC[protected]
Claim No. :[protected]

Mob: [protected]

I have renewed my Car Insurance Policy No:[protected] through TATA AIG General Insurance, in which the Total Insured Declared Value is 1, 65, 000 rs/-. But, the customer representative has promised it to be 1, 80, 000 rs/-based on which I have paid 4236 rs/- through Cheque payment. I have the Car Plan Insurance document on which my Signature has been FORGED by TATA AIG Insurance customer representative and the value of my Car has been shown as 1, 65, 000 rs/-. I was not aware of this till the time I have got the Insurance papers in my hand. Since then, I am trying to contact the customer representative, but with no luck. I have given my ICICI cheque CHQ No: 773708 on 06/01/2009 towards the insurance policy. I am following up with the customer care on [protected]@tata-aig.com since 19 Jan' 2009.

I have sent a remainder mails more than 10 times, but there's a standard reply from them saying that We are working on your case Following are the things the representative has promised, but for none of them, I have receieved the vouchers.
1) Total Car Insured value: 1, 80, 000 rs/-
2) Free towing facility with in the city limits.
3) 4 general services will be given in that 50% lab our cost free in Tata Aig authorized service point.
4) Every year 2 body washes absolutely free.
5) 1 wheel alignment. 6) 1 wheel balancing free.
7) 25% discount on denting and painting works.
8) 6 months warranty on denting and painting works.
9) Free 3M polishing free once in a year Could you please help me out in resolving it.

After following up with customer care, they have sent me a mail saying that I have withdrawn the complaint from them, which in reality I have not done it. This has happened for the second time. I haven't given any such application to AIG, the signature is not mine and it has been forged. I have not sent any request to withdraw the complaint. This is a 420 forgery case.


DamageOccured
1) The insured value of the Car has been reduced by 15, 000 rs/- 2) I have tried reaching the customer executive number of times, which have caused mental trauma from last three months. I think I should be compensated for the same 3) Because of the FORGERY, I have lost trust on my Insurer. Since its a 420 case, I think I should be compensated for the same. 4) Currently I am not aware of actual value of my assets. If something goes wrong, who will be responsible for this.

I received a call on my cell phone from [protected] at 11:22 hrs on 17 Jul 09, asking if I needed a Tata Insurance. When I querried why they were disturbing me with an unsolicited call, I was told "[censored] off " by the calling party.

Request Tata AIG be directed to trace and report action taken on the individual & his abusive language. It does not do any credit to Tata's to have such agents

Regards

I booked two train tickets through IRCTCs web-site and I received two confirmation mails from IRCTC. In both the mails, there was the following link:

"Click here to claim your Free Personal
Accident Insurance worth INR 1, 00, 000."

referring to the following location:

"http://campaigns.interactiveavenues.com/tata_aig/btm/lp/index.php?refsite=...⇄

I clicked on the link and filled in my details in the displayed web page and submitted the form.

Since then I had been following-up with ([protected]@TATA-AIG.com and [protected]@TATA-AIG.com) TATA AIG to get the Policy Document number but in vain. The customer care employees were singing the same song that they have forwarded my complaint to the concerned department. And the so called "concerned" department is not concerned about my complaints.

This is a kind of cheating the public for getting their contact details. I never thought that Tatas would go so cheap to sell their product.

I request TATA AIG to stop their misleading cheap advertisement with immediate effect.

Regards,
Sendil

Tata AIG General Insurance Co. LTD.
Regd.Office-Peninsula Corporate Park
Nicholas Piramal Tower, 9th Floor,
G.K.Marg Lower Parel,
Mumbai-400 013.

Dear Sir,
I am Debojit dey sarkar.I received a call from tata AIG call centre.
Ihave taken a policyin Tata AIG Insurance

Ref.-Policy No.-HCP[protected]
Master Policy No.-[protected]

I have received the above policy on 08.07.2009 but surprisingly
Observed that the date of Effect is 01.07.2009.
Also I am very much dissatisfaction with policy schedule. TATA AIG block my credit amount Rs.7000/-.I requested the company to cancel the said policy with immediate.but there is no result till now.
get a reply for this issue as how much you delay.

Contact no:[protected]

Hi,

I am registered with DND service. Yet I am receiving calls from TATA AIG group asking me to join their firm as Financial Consultants. I have decilned the first offer and then after few days again received the call. I very polielty AGAIN decline the offer. Today, I again received the call asking why I did not listen to the last person. The caller Rahul said, "If you know what he was trying to say, tell me what he said". This is so harrasing.

His word, " If you are busy, then we are also not selling any credit cards or any policies. We are also taking out are precious time to call you"

The incoming numbers are:

[protected] Call time: 07/07/09 4:11pm

dear sir/ madam

my name is Krishna Reddy Enimireddy

my policy documents is not received last 2 months please send my documents

[protected][protected][protected][protected]
From: Patil, Suneel B
Sent: Wednesday, July 01, 2009 4:54 PM
To: 'Customerservices (General)'
Cc: 'Sanjay.[protected]@TATA-AIG.com'; '[protected]@tata-AIG.com'
Subject: RE: TATA AIG's Auto Secure policy


REMINDER 3 - ANY UPDATE ON THIS

SUNEEL PATIL

[protected][protected][protected][protected]
From: Customerservices (General) [mailto:[protected]@TATA-AIG.com]
Sent: Thursday, June 25, 2009 6:02 PM
To: Patil, Suneel B
Subject: RE: TATA AIG's Auto Secure policy


Dear Mr. Patil
We acknowledge the receipt of your email to our office and regret the inconvenience caused to you.

As per your mail received we would like to inform yuo that the details have been forwarded to the concern department for further investigation.

Please allow us with some time to provide you with a resolution towards the same.

For further queries please feel free to write back to us on [protected]@tata-aig.com or call us [protected].

Regards,
Customer Service Officer
Tata AIG General Insurance Co Ltd.

To know more about our products & services, you can also contact us through any of the following options
§ Call us at[protected] or from a BSNL/MTNL/TATA landline call at[protected]
§ Write to us at Tata AIG General Insurance Co. Ltd. Policy Holder Services, P. O. Box No. 4907, Chakala MIDC- Post Office. Mumbai 400093

§ Visit us at www.tata-aiggeneral.com
[protected][protected][protected][protected]
From: SuneelBPatil
Sent: Wednesday, June 24, 2009 9:55 AM
To: Solanki, Sanjay; CustomerSupport; Customerservices (General)
Subject: RE: TATA AIG's Auto Secure policy


REMINDER 2

REMINDER 1

SUNEEL PATIL

[protected][protected][protected][protected]
From: Patil, Suneel B
Sent: Monday, June 22, 2009 10:33 AM
To: 'Solanki, Sanjay'; '[protected]@tata-AIG.com'; '[protected]@tata-aig.com'
Subject: RE: TATA AIG's Auto Secure policy


Ref my Policy # xxxx121700,

Complaint #[protected] DATED 21-06-09

I AM SURPRISED TO SEE THAT EVEN TATA GROUP PEOPLE ALSO FOOL PEOPLE FOR SELLING THEIR PRODUCTS. AND THIS IS VERY DISAPPOINTING. FROM THE COMPANY WHICH IS LISTED AS MOST ETHICAL COMPANIES AROUND THE WORLD.


1, I WAS INFORMED BY YOUR REP (SANJAY SOLANKI) THAT MY WIFE'S NAME WILL BE ADDED AS NAMED PA COVER AND THE SAME IS NOT APPEARING IN THE POLICY.

2, I WAS INFORMED THAT THE SERVICE BOOKLET FACILITY IS AVAILABLE AT "SAI SERVICES PUNE" "MILLENNIUM CARS PUNE" ETC BUT NOTHING IS MENTIONED IN THE BOOKLET.ONLY MARUTI CARE POINT IS LISTED IN THE BOOKLET.


3, THE VALIDITY OF MOST OF THE CITIES COVERED IN THE SERVICE BOOK LET ARE ALREADY EXPIRED, FOR INSTANCE PAGE 3, 4 IS FOR ALL INDIA WINDSHIELD EXPERTS, WHICH IS VALID ONLY TILL 31-03-08, THE LISTED PUNE MARUTI CARE POINT IS ALSO VALID TILL 31-12-09.

4, IT WAS INFORMED THAT SERVICE BOOKLET WILL HELP TO GET UP TO 25% DISCOUNTS ON SPARE, SERVICES ETC FROM THE LISTED GARAGES AND EVEN AFTER ASKING NUMBER OF TIMES, YOUR REP CONFIRMED THAT SAI SERVICES FUGEWADI IS ONE OF THE LISTED GARAGES IN THIS BOOKLET.

CONSIDERING ALL ABOVE FEATURES I HAVE PAID Rs, 800+ EXTRA THAN THE OTHER SERVICE PROVIDER WITH SAME COVERAGE.

CONSIDERING ALL ABOVE, I COME TO THE CONCLUSION THAT EITHER THE BOOKLET WHICH IS SENT TO ME IS OLD ONE OR I AM FOOLED BY YOUR CLEVER SALES TEAM. IF I AM FOOLED, YOU BETTER KNOW THAT, THIS WAY YOU WILL LOOSE YOUR CUSTOMER BASE AND IT IS NOT LONG TERM SOLUTION TO IMPROVE YOUR SALES.

IF EVERY THING IS CORRECT, I.E. WHATEVER YOU HAVE MENTIONED IN YOUR POLICY AND SERVICE BOOKLET, THEN I WOULD LIKE TO CANCEL THIS POLICY AND REQUEST TO REIMBURSE THE PAYMENT. THE POLICY IS NOT IN FORCE AT THIS MOMENT.

HOPE YOU WILL CONSIDER THIS WITH HIGH PRIORITY AND INFORM ME ABOUT YOUR ACTION.

THANKING YOU.

SUNEEL PATIL
Pune |

P Please don't print this e-mail unless you really need to


[protected][protected][protected][protected]
From: Solanki, Sanjay [mailto:Sanjay.[protected]@TATA-AIG.com]
Sent: Tuesday, June 16, 2009 11:07 AM
To: Patil, Suneel B
Subject: TATA AIG's Auto Secure policy
Importance: High
<<Auto Secure Policy.doc>> <<Claim Process Tata Aig General ins[1][1]. Co.Ltd.doc>>

Dear Sir,
This is with reference to the Sales call that you received from Sandeep k
regarding the renewal of your Motor Insurance Policy through TATA - AIG.



The details of your car, as provided by you, are as follows:-

1. Car & Make Model :Maruti Wagon r Lxi
2. NCB :25%
3. Existing Insurance :bajaj A
4. Passanger cover : up to 1 Lakh per passanger

Based on this information, the IDV (Insured Declared Value) of your car
is Rs.2, 33, 640/- and premium is Rs.5, 607/-(Inclusive of all service
Tax)

You can now renew your policy over the phone itself without having
get into the hassles of documentation. If eligible, you can also pay
your premium using your credit card and get 0% EMI's on your premium
amount as well.

As soon as your payment is made you will receive your policy document
along with the Service Booklet within 7 working days. You can utilize
the Service booklet after your policy with TATA AIG begins (policy
inception date).

In addition to this, there is a special offer from our Partners - Travel
Port, wherein you will receive 1 Scratch Card on behalf of Travel Port
(our partners).As part of this offer, you could win a 2-Night / 3-Day
International or Domestic Holiday, or an Apple iPod Nano (4GB Memory),
or a Nokia 'Nova'Mobile Phone or a Nikon 'Cool Pix' Digital Camera.



The service booklet entitles you to various types' discounts like free
car wash, discounts on servicing, discounts on spare parts etc... These
discounts can be availed at TATA AIG authorized garages or service
centers as mentioned in the booklet which will be sent with the policy
documents.



Another unique feature of this policy is that you will not lose your No
Claim Bonus if your vehicle needs reparing for any Fibre, Plastic, and
glass parts. However, to avail of this offer the vehicle should be
repaired at our Key Preferred Garages only.

If you have any after sales queries you can contact us on[protected] or
send an email on [protected]@tata-aig.com
Assuring you of our best services always,

TATA AIG General Insurance Company Ltd
IMPORTANT NOTICE:
The information in this email (and any attachments) is confidential. If you are not the intended recipient, you must not use or disseminate the information. If you have received this email in error, please immediately notify me by "Reply" command and permanently delete the original and any copies or printouts thereof. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by American International Group, Inc. or its subsidiaries or affiliates either jointly or severally, for any loss or damage arising in any way from its use.


IMPORTANT NOTICE:
The information in this email (and any attachments) is confidential. If you are not the intended recipient, you must not use or disseminate the information. If you have received this email in error, please immediately notify me by "Reply" command and permanently delete the original and any copies or printouts thereof. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by American International Group, Inc. or its subsidiaries or affiliates either jointly or severally, for any loss or damage arising in any way from its use.

I am a Power Vantage customer at HSBC (BBD Bag, Kolkata Branch), My Relationship Manager (RM) is apparently M/s Moulik, Samik Dutta since 2008. In spite of commitments, I have never received RM support or HSBC Premiere Service in last 2 years; I have to nearly force them to do a thing.

Following issues have annoyed me: -

1) I have to send multiple SMS to get the attention of the RM or his senior & he reacts at the instance of his senior. Never advices on investment opportunities, neither received Policy/MF statement updates. He has an email provided by the HSBC that bounces.

2) Committed to provide updates on the financial front but never done so other than selling a new insurance last month by simple tactics of doing FNP. He had no idea as to what are the commitments of the customer. Even the names in the MF are wrong!

3) RM guided to buy a TATA-AIG Policy with 0.75L annual premium. He never reported the break-up of HSBC-TATA-AIG, neither guided on post break-up customer support. During my visit to Kolkata, I had to personally visit the TATA-AIG, Kolkata Customer-care hub, queue for hours and acquire Statements, deposit premium cheques / cash.

4) Moulik guided to invest more than 3L in mutual funds during Jan-08. He never sent me the MF statements with the plea that email statements are forbidden. He was asked to sell them quick but he never went for redemption before the market crash.

5) The TATA-AIG policy sold to me (Invest Assure Gold) had lots of 'hidden' facts which was never told to me as found from the Policy kit and had no option to correct/revert back. I strongly feel I was deceived and there is a system of ingrained corruption with the RM system.

6) The present RM has even expressed his inability to get these statements saying that they have parted.

6) I am getting calls from different offices of the TATA AIG that my next premium due but no one is there to send the actual statements & original receipts.

7) My appeal to the corporate office of the TATA AIG remains unanswered.

Beware of these two companies!

dear sir/ madam

my name is poonam nirwal

my policy documents is not received last 4 months please send my documents of my new address


address : H.NO. 347 A STREET NO-10 NEAR VIVEKA NAND ACADMY, KRISHNA COLONY, GURGAON

PH NO : [protected]/ [protected]


THANKING YOU


YOURS FAITHFULLY


POONAM NIRWAL

I recieved a call from a Tata AIG executive in January and accepted the offer, but i have still (till june23-2009) not got policy documents but the premium amount of Rs. 61 is automatically debited from my ICICI credit card every month .
I have gone to their office 5-6 times and also talked on their customer helpline but to no avail my complaint ref. no. is 807455 dated 12/6/09 which i made on the customer helpline to Mr. shanmugham. i m actually very fed up with these people, please look into the matter and help me
Thanx
Dinesh Sharma

There was a repeated phone call from TATA AIG about two months back. There language is not understood and finally they are with HSBC deduction premium without my concurrence and so far I have paid a sum of Rs.20000/- whereas I have not received any policy to me or to my family from TATA AIG. This shows that TATA AIG a prestigious company could not cheat the public with credit card co operation. I doubt that an agreement between TATA AIG and credit company ( HSBC) to share the amount looted from the poor public. The Govt of India and especially RBI to look into the matter a transparent system to be followed for the business of TATA AIG with clean record and not to cheat the public instead they can beg with public and to run their company.It is a shame. - by kamal from chennai.

If you are planning to purchase an insurance or looking for an insurance renewal, and you are thinking for TATA AIG, HOLD ON...its the time to re-think.

TATA AIG is known for being very punctual, when it comes to premium collection and/or selling the policy, and often makes you think that no one could be better customer centric than this company. However, if at all you get in a situation when you need them, the experience often turns out to be the pathetic in this competitive world! They do not stand by their customers, are very defensive in their approach, forces their opinion on not granting the claims.

It is ironical that they claim "Empathy" to be their core value, however, no body cares to serve the basic customer needs, no satisfactory response to escalate the issue to the high officials!

Beware if at all you do go their way!

Dear Sir/Madam,



This is to invite your urgent attention towards the payment of Rs 520 has been debited from credit card account on 15th May 2009 by TATA AIG General Insurance in spite of Cancellation of Policy (No. FSP[protected]).



I have already intimated about this cancellation by letter dated 24th April 2009.



Kindly do the needful


Thanks



Vaibhav Sawant

(Mob: [protected])

My experience with your Pune branch was a nightmare. I have never expected such a worst service from India’s most trusted general insurance compnay “TATA AIG”. My car insurance got expired on 5/6/2009 and I have applied for its renewal 10 days back and paid a premium of Rs.5, 457.00 via cheque number:774929 dated 3/6/2009. Mr.Ajit (Mobile number:[protected]) was the point of contact for me. He assured me that I’ll be getting my renewed policy documents before or on 5/6/2009, the same was re-confirmed via phone on 5/6/2009 at 3:32pm.
Today (6/6/2009) till now I havent received my documents nor do I have a cover note and just because of this I have to cancell all my prior engagement. And the more shocking is Mr.Ajit is not at all attending my phone call, I have been trying him since morning (till now 40 calls attempted), all left unanswered.
Is this how you treat your new customers????? Is this what TATA AIG is giving in name of customer service? I really pitty on other victims of TATA AIG. Please look into the matter earliest or else you might end up paying a hefty amount for it. Never underestimate the customer rights and power. Stop fooling and playing with them.
Kindly provide me the reasons for the delay and false commitments.
I sincerely request you to look into the matter on top priorty and resolve the matter at the earliest.
Thanks & Regards
Vishal Agarwal

I have took TATA AIG health insurance for my father and its already 3 month over but as of now i have not received policy agreement document.

I have taken TaTa AIG general Insurance policy no.HCP[protected] on 23 sep.2008 & changed to other policy no. CCP[protected] on 2 march, 2009 & their representative told me that i have to pay monthly skim with already included service tax & no other charges to pay. Unfourtunately when i received Bank statement, in detail servicetax & Finance charges included . And on 1 march, 2009 ther reprsentative told me that they will refund first policys till today whatever You paid. But till today i dont get refund order & also included in new statement dt16 march 09 to 15 apr 2009. Kindly do the needful & regardes. thanking you. My HSBC Primary Card No.[protected].