TATA Capital Complaints & Reviews

Hi,
On 18- jan, 2018, i raise a request to rectify that list of documents request and send it back to me asap. The customer care executive told me that my request is being locked on higher priority. Normally it takes 10 working days to process the normal request. So far i have called for 4 times and every time they say, we have raised the priority.

Now, i am really having difficulty in understanding that if normal and high priority request both are taking 10 days to process they why this "priority" term even exist in your system.

Now i am surprised that even after 11 days (Working and non working), customer care executive told me that it will take 3 more days to be processed.

I have sent the complaint to higher levels but i have no expectation from them.

Hi All, Please do not go with tata capital for any loans. They are cheaters. They will promise one thing before you take loan. When you want to close loan, they say charges applicable and show the signed documents which they got at the time of document collection. You can't even go for any grievance level as they have blocked all the process. This also a big scam. You can mail me for further informations at [protected]@gmail.com

I had applied loan before five days. All documents has been submitted and loan disbursement mail also received. But still payment not done and also they are not receiving my call. And due to this I am in very problematic condition. I said for cancel loan they are saying cancellation charge will be apply without payment release. No one gives response of my call. Every day they told me a new problem n make me in trouble and not clear my loan.

I have been waiting for a loan closure letter since 29th dec 2017 till date. I have followed up with customer care and also with sector v branch office in kolkata.

There has been sereval instances of humiliation and rudeness displayed by a customer care female executive saying there are no escalation process your only option is customer care.

I need my loan closure document to close the loan fully.

Below are the case nos furnished for reference

Dear customer, your request has been registered vide case no. 05735385 and the same will be processed within 7 days excluding weekends and holidays.

Dear customer, your request has been registered vide case no. 06005579 and the same will be processed within 4 days excluding weekends and holidays.

Dear customer, your request has been registered vide case no. 06032420 and the same will be processed within 3 days excluding weekends and holidays.

Dear customer, your request has been registered vide case no. 06047891 and the same will be processed within 7 days excluding weekends and holidays.

I made a request for Home loan forecloser letter for a balance transfer to Central Bank of India with complaint number 05985695 on 08/01/2018. it was said that it will resolve within 7 working days. they also put it in high priority. on 10/01/2018. msg came that it will resolve within 14 working days. I have a similar experience with earlier requests. I am calling them and then they ask verifications again and again to connect call we have to give information like consumer number, date of birth, etc. then why they ask after connecting even then they cannot solve. because of this frustration, I am transferring loan even now they are not cooperating.

I had obtained a two wheeler loan under the contract number [protected] in the year 2014. I did not get the amortization schedule and unaware of the due date.. I received a collections call from somebody asking for an overdue payment (?), claiming that my ecs did not go through (?). Whilst i had tried making him understand that i was not aware of any ecs that was not funded, he was not ready to listen and abruptly disconnected the call. I...

HI

I have taken consumer loan 2 year back and I cleared the loan an year back.

when I check the CIBIL the report says the loan is still active when I enquire with customer care they say that the loan is cleared and I have raised the complaint 3months back but not resolved yet.

TATA capital, don't give false promises, where should we go if you cannot clear the complaint.

it is affecting my CIBIL score, please check it asap

Good Evening.

As per our previous discussion with Tata Capital Representative over telephone, i have paid the two pending payments date :- 19/12/2017(Receipt Number :- PH 92705) & 31/12/2017(Receipt Number :- PH 92723) and there is no pending emi payment from my end.

As i am out of Station due to my job which is already informed Tata Capital Representative. After clearing all pending payment on Dec, 2017 from my home, they have issued a letter of ""SUMMON TO AN ACCUSED PERSON"-Case Number :- CS/73301/17)" on Jan, 2018. which is received by my aged parents at home on 11/01/2018.

We are really shocked and harassed after getting that type of letter from M/s Tata Capital after clearing all the pending payment.Will you kindly brief me the matter by tomorrow over email?

Regards & Thanks

Dhritiman Ghosh

[protected]

As I was a TATA employee I decided to go for Tata Capital Housing Finance Limited and not with any other Home loan lenders in the market, not that they were offering anything extra to TCS employee but jut with a thought that in-house employee will get better treatment and fast processing.

I Applied for a home loan around 15th June 2016. Post too much of documentation, hassled and highlighting and saving myself from a potential fraud tried by Tata Capital sales executive (then, now has left the company) I have given a sanction in August 2016.

Home Loan was disbursed on 22nd September 2016.
The Home loan was disbursed @ 9.40% rate of intrest (Floating)
I was happy and started to pay my EMI's on time, then came demonetization thanks to our great PM "NAMO" Home loan rates started to go down from December.

February 15th, 2017 - Called the contact center to place a request for Rate of Intrest reduction and other sample account requests.
I was told that a team will contact me in 3 working days and assist me.
I did not receve any call or response from any of Tata Capital team.
February 27th, 2017 - I dropped and email to [protected]@tatacapital and got response about the process and the fees. It mentioned about a lock period therefore reverted with questions. No response
I tried email, phone and social media as well for getting response but no response at all.
March 24th, 2017 Contacted me, a customer services representative form headoffice and promised will get my ROI changed. Same thing again, as my request was delayed by a month, I asked them to backdate that change and confirm the same to me on an email.
From March until June 2017 there were multiple followup email, SMS chasers that I would have sent for which I did not get any revert. Some revert sent was only that we are working on it.
This when Tata Capital realized theire mistake.
since then till now, I have been fighting with Tata Capital senoir excutives to get the rate of intrest changed.
The Issue or Mistake done by Tata Capital :
My Home Loan tenure was incorrectly calculated since day one, all documents and their system are showing different tenure and EMI structure.
Sanction letter shows 264 on the front page whereas annexure shows 300 on the second page
Welcome letter shows 264 on the front page whereas attached annexure shows 357 month EMI Repayment schedule
Website customer login shows 264 as tenure, however, remaining tenure shows 268 - after paying 9 EMI's.
When I raised this their sales manager and the sales executive both said that it is alright and I will only have to pay for 264 months, rest are just general illustrations as general. The home loan registration that I did between myself and Tata Capita also say 264 months

The offer made to me by Tata capital excuitves does not give me any benifit interms of tenure reduction becuase they are calcuating it based on 357 months as tenure, WHY shoudl I pay for mistake that is done by Tata Capital.

Tata Capital in the month of August has change my EMI amonut and tenure to their prefered calculation. They did not seek my consent nor did they inform me.
In fact I have comunicated them in writing that no changes to be made to my account untill the dispute is settled, and not to consider any of my emails as my agreement/YES/GOAHED for any change to the home loan.

I am frustated, stressed and tired of fighting with them.
My ask is very simple.
Please reduce my rate of intrest from 9.40% to current 8.35% and reduce my tenure from 264 months (17 months EMI's already paid so its 247 months pending) to whatever months I am entitled to get benifite of due to rate of intreset reduction. I belive it should at least reduce 3-5 years of my tenure considering its just start of my Home Loan.

Please guide me a way to get this conclusion.

Thank you,
Dharmesh Shah
[protected]

On 10th january 2018 at 4:14pm i received a call from a lady who introduced herself as calling from Tata Capital. She asked for my father Sanjeev Shenvi & addressed me as Aparna Sanjeev Shenvi. She asked for his contact number to be shared with her. On being asked the reason she confirmed that this was with regards to Shubhangi Bhobe and her loan. She asked me my relationship with Mrs. Bhobe & i confirmed that she is my aunt. She again asked...

Dear sir/madam,
Contract no.4293184-satish shetty-personal loan
Written n number of mails to tata capital for my query which was always promised that resolution with 4, 6, 8 working days for which i never received reply...

I had paid my f&f amount on 3rd oct 2017 and paid interest till 3rd oct-17, even after confirmation sent on mail that f&f cheque was received from other bank..
Incorrect branch timing was shared on mail due to delayed in submitting the f&f cheque. On same 3rd oct-17 my regular emi was deducted from my account.. Same was refunded to me on 22-nov-17 without any interest...
I want interest charges from 3rd oct-17 to 22-nov-17 as i had paid interest till last date.

Also nother compliant i want excess penalty/interst charges charged for late payment.

There was a bank detail changes during this loan tenure and i had submitted all required documents to to chembur branch in the month of jun-17.

Same was successfully updated after 5/6 months during which i had charged late payment, interest, penalty charges...

I want that chrges to be refund...

Below is the wordings given through mail by helpline on 04-dec-2017 for which i have not received any confirmation..

Dear customer,

We write with reference to your email dated 1/12/2017 towards contract no.[protected]

We are investigating the matter and assure you that it will be resolved shortly and request you to kindly bear with us till then.

We would like to let you know that we take customer request/complaint very seriously as we always strive to improve our services. Your cooperation and patience will be highly appreciated.

Please accept our sincere apology for any trouble or inconvenience caused to you. We look forward to your co-operation.

Tata capital limited
Customer care team
Toll-free[protected] | [protected]@tatacapital.com

Please look in to it and refund my all wrongly deducted charges...
Your attention and resolution is highly appreciated.

My loan account number is[protected] I have availed the vehicle from Punjab Honda praladnagar branch, Ahmedabad. . I have ideally paid 16700/- As down payment while I purchased Activa 3g. and now I am seeing that I have already paid 47K to Tatacap and still I need to pay 16k more which would increase the cost of the 2 wheeler nearing to 1lac as the original cost of the vehical was 63k. As well as I have not opted for 30 months? I have not...

Hi,

My order ref. No.[protected]. I placed an order for "samsung ht-j5130hk blu-ray home entertainment syst" on 18/12/2017.

The item was on 97% discounted offer, where i need to pay only rs.994/- nett.

I placed order & got the confirmation mail from tata cliq & i received a invoice from chroma dealer part of tata cliq.

From the day 1 i was continusously calling both tata cliq & chroma customer care for the delivery of goods.

On 19/12/2017, i called both the customer care & got the confirmation that the item is been packed in warehouse.

For the past 9 days, i had got the same reply from both the customer care centre & informed me every day that the delivery will done shortly, will update you with 24 - 48hrs.

Today morning, i received a call from chroma, that the product delivery will be delayed, you will be updated shortly.

All of a sudden, i received the mail, stating that the order is been cancelled.

Giving discounted offers in website & cheating customer money becomes a reqular operation for tata cliq & chroma...

Now 100% we had a proof to submit with the consumer grievance cell for the cheating done by tata enterprises - tata clq & chroma.

I have the sms / email confirmation & invoice received from tata cliq & chroma as proof.

I i request you to take necessary action on the same & get the product to be delivered.

Regards
Divya rajesh
[protected]

Dear sir / madam,

I had requested for reduction in my interest rates which is presently charged to me is 10% and the present rate of interest of tata is around 8.35 - 8.50% i have been doing constant followups for the same but there is no revertal from tata, couple of days back i had a telephonic discussion with the customer care executive he said as it is nano we cannot reduced the interest rates.
This was really shocking for me it was already mentioned that i had an fixed interest rates for first 2 years and after that the interest rates will be floating for your information i took an loan the interest rates as below, you may pls check the same from your end :
28.02.2013 = 11.50%
01.03.2015 = 11.75%
16.04.2015 = 10.25%
01.06.2015 = 10.15 %
01.11.2015 = 10.00%
(Attached is the interest rate history for your reference for my home loan account no - 9154123
I have been constantly following up since feb-2016 for the reduction in interest rate but there has been no response from tata, the matter of fact i feel cheated. Tata, tata being such a reputed firm this was not expected from tata.
If the interest rates have been changed from time to time then were does the question arises about nano, i need the clarification on the same also i need the interest rates to be reduced with effect from 01.02.2016 and the areear to be adjested to my account and reduce the tenure,
In the view of above i would appreciate that the matter to considered and the interest rates to be reduced to 8.30 - 8.35%.
Kindly do the needful & kindly do revert on top priority.
Thanks & regards,
Ritesh kamerkar
[protected] / [protected]

Our request id -5045416 dtd.30/11/2017 regarding noc & pending original documents.
We have been informed by customer care on 30/11/2017 that our our document will be handed over on 05/12/2017 which we did not receive.
Than after rigorous follows up of the customer care we were informed that the document will be made available to us 07/12/2017 still we did not received the documents on that date, again after follow up we were given the date of 11/12/2017 still we did not receive our documents and further we were given the date of 15/12/2017 we would be reeving our documents, which is today, but still we have not received any intimation from tata capital that whether we are going to receive documents today or not.
We humbly request you to please look into our matter to ensure that we receive the documents today, because we are experiencing undue harassment by tata capital.

There is something wrong with the process tcfl follows post loan closure.
I have closed my loan last year. Till date cibil report shows that loan is open.

I have raised atleast 4-5 complaints by calling their customer care number. Every time i get a response that i have overdue amount in my statement. Tcfl has sent me closure letter acknowledging loan closure last year and when i call customer care, they tell me that there is an overdue amount and hence cibil is not updated.

They admit over the call that loan is closed but also say that there is issue with the statement and they will correct it. After few days i receive a message saying issue is resolved. When i call again to know what was done, a new request is created with a promise of 7 days resolution. Customer care executives have no clue about what was done for previously closed request. When i ask to transfer the call to senior executive, i get answer that senior is on leave. When i ask who is heading customer care wing, executive does not know. They ask me to write an email to their customer care. When i write an email with my loan number, i get a response saying my mail id is not registered with them. When i ask them to update my correct email id, they take my email id for updation but when i call next time and ask them my email id, they tell me incorrect email id.

I am not sure whether these complaints are being reviewed by some sensible people in tcfl

I have a home loan with tata capital, i wanted to foreclose the account and requested them to give the fd & lod documents on 4th nov since then the team delaying the process with no update and reason for delay.

Team is very clear to take the monthly emi's on time but not concerned about the customer issues. I have raised more than 12+ complaints in last 30 days, but no one has a update on the issue on when will i be getting the foreclose document.

They have spoiled my cibil score, where my emi gets deducted every month on time but my cibil says that i am paying 23 days delay. Which is very bad serivce from tata capital, even after many mails, calls no one has a update on the issue.

They are playing with customers never go with them
Worst service... Never recommended

Tata capital deduct my money without approve my loan amount and customer executive say this is not my responsibility.
You contact to customer care and misbehavior with me.

Executive name ankur patel bharuch gujarat branch. (Mobile number executive +[protected]
Talk with total rubbish language and not respond proper.

Total unresponsive tata capital service executive staff.

My tata personal loan account no 6999345
Loan taken date first emi date 03/04/2017 (Emi - 19778/-)
All emi were paid regularly only month of november emi was not paid dut to some problem in my salary as i have changed my job so i will not get salary for 2 months hence requested that guy that for same reason my this month emi is been returned will pay the same next month and clear it,
But the recovery team is horrible they don’t have any sense to speak to customer on top of that they have sent some agent to my home without intimating me, however i am receiving all their calls and interacting with them and the guy who came at my place was very shabby looking guy with no i’d proof on top of it his mangers named ram and his manager javed or naved spoke to me very rudely in very indecent language was harassing me like anything and forced to pay anyhow and do anything but pay immediately even when i have clearly told him my situation.. He was literally trying to threaten me and even the the guy who came to my home named sayyed was doing same to threaten me..
I don’t know what kind of service you give to consumer i have always paid my emi on time only one emi is been returned instead o[censored]nderstanding such customers concerns they are harassing mentally and threatening..

If this is not resolved on immediate basis i’ll be lodging a police complaint as they have said if i don’t pay by tomorrow they will show me and again same threatening and torchure..

This is regarding my order num:[protected] in which i ordered black durby shoes. After receiving product and in order to return, wrong product was returned (Returned product is very precious). Logistic guy accepted it. On realizing, same day i called tata cliq customer care and i was told, it would be rectified very soon.
But till today even after foloowing up for more than 50 times, i have not received my product and i have been given false promises every time.
#worstservice #tatacliqfalse