TATA Capital Complaints & Reviews

I took PL in 2016, when i am planning to preclose it, 4.5 % of processing is charge which was not mentioned in the Loan doc which was shared to me .
It was said that there was not be any part closure charges however now i am not allowed to make a part payment of loan.
Policy which is written on TATA capital site is as below .
Part Prepayment Charges:
Part payment permissible only after 6 month of seasoning
A maximum of 25% of the principle outstanding (without any charges) is permissible within 6 months. A fee of 2% (of the amount paid) + GST is applicable beyond that period.
Maximum part payment permissible (with charges ) will be 50% of the principle outstanding.

The policy mentioned to me in mail by tata capital rep. is as below .
with that you can not do part payment without paying them huge amount in form of charges .

? Part payment cannot be done within 6 months of the loan start date.
? Only 1 part payment allowed in an annual cycle of the contract. (An annual cycle starts from the
disbursal date. So if loan is disbursed on 24th Dec’15, the annual cycle will end on 23rd Dec each
year.)
? Difference between two part payments has to be minimum 6 months (180 days).
? Part payment is allowed only in the multiple of the monthly EMI amount. (e.g.:- if EMI is
Rs.10000, customer can pay in multiple of 10000.)
? Minimum part payment to be made is two EMI’s.
? Max limit of part payment is up to 25% (of the principle outstanding) without any charges.
? More than 25% of part payment will attract Fee of 2% (of additional amount paid) + GST.
? Max Upper limit of part payment is 50% of the Principle Outstanding.
? Impact of Part Payment will be on tenure, EMI will remain the same.
? Minimum 6 EMI to be paid after part payment. For full foreclosure.
? Part payment can be done at Branch only, No online payment option is available.

I had force close my pl on[protected] due to my emi date not changed and also not giving the top-up (Additional loan), but after closing my pl, emi amount also debited from my bank account on[protected]. Also they taken force closer amount, while during approval of pl they told me 0% closer amount. It's a very bad experience with tata capital since i'm working in same tata group.

I contacted Tatacapital directly for PL & submitted my docs online.Tatacapital employee facilitated loan with 0% preclosurecharge.Docs collected by authorized agency of tatacapital.Loan disbursed.But they have not provided any written proof on 0% preclosurecharge.I demanded from the agent & he mailed me the same.but tatacapital not accepting it now

I applied a home loan for the amount of rs 3150000/- on 17/04/2018 and i have received an email of approval from tata capital of amount rs 3150000/- in the attached screenshot received from [protected]@tatacapital.in on 29/04/2018.

But now i am having concern that the dehradun branch mentioned that they are going to provide the amount of loan 295000/-. Can you please help me to understand why there is the difference in the amount?

I am very upset with these chnages as i planned my budget according to the loan and due to the miscommunication between you guys i am very curios.

Please make me clarify on this point.

Here is my application number:[protected]

Thanks,

Case no. 08903783 as I requested it is very urgent I need my house original documents for sale. Please work with high priority. why it taking this much of times to send a closure report. As I discussed with your team it is very urgent
This is the way your company member treat for customers. This is really worst experience for me.
I won't refer my friends or colleagues. I will raise consumer complaints also for this issue.

I had given the complaint regarding preclosure charges included because huf was included in the loan which is none other than we family individuals and got a reply from you stating that huf is not a individual and preclosure applies quoting rbi circular why are we customers not intimated earlier why was the huf included where there is no income except income in my name vivek ram jayachander and t j jayachander (Individual) but my mother chandrika j and huf was included and said no preclosure apply after a year and when you change according to the present prevailing rates why you don't reduce the preclosure charges which is 2% now taxing your customers we have been mislead when taking the loan and now taxed unnecessarily hdfc and icici banwe have taken loan so far have not charged us so far we would definetly like to change our loan to a bank than get taxed liked this and i feel that no justice will be obtained from tata capital infact icici bank have reduced our interest rates twice according to rbi interest rate reduction why have u charged us 4% when your present rate is 2% and not even given any reduction in interest rate according to your prevailing rates we customers are only taxed even without a reduction in rates

I ve taken a car loan in 2013 and have cleared all emi except two. I ve been calling jamshedpur office for immediate settlement as i am leaving india. I dont want to keep any dues before leaving india forevevr.

There is responsible person to attend the cases in jamshedpur office. All the contact numbers are not reachable. This is unprofessional way of working of an a company like tata capital..

I am leaving for usa and i will not settle once i leave to usa. Kindly loo into the matter. My case number is [protected]. Please settle my issue immediately.

Thanks

My loan no 9856949 taken in vivekram j my name with my father and mother as co applicant included huf saying no preclosure after 1 year but now they have charged 4%for preclosure quoting huf which was not intimated to us at all and huf this is only we family members and my sister not involved in the loan and we r all individuals be fair and do justice withouting taxing customers for preclosureson, harassment. I am individual borrower and why am i charged preclosure for the co applicant huf which is again we family members included unecessarily

I have been constantly harassed by a caller from tata capital regarding the emi of loan of someone i don't have knowledge of or guaranteed for. The lady on the call is constantly asking me when that person is going to pay. Despite telling her repeatedly that we have nothing to do with that person she keeps calling 100 times a day. I have clarified to her that i will put a complaint against her for calling me over a loan that has nothing to do with me. Suggested her to call police or take legal action against the person who took loan from them & stop calling me. She is persistent and its day 3 today of getting harassed like that. Landline i m getting calls on is [protected] and the caller named herself chetna. She refused to tell me her branch or any details of her senior manager.

Sir/Mam, It is very regret to say that being a Army junior commissioned offr I was cheated by a staff at Bhubaneswar Br, named Nanda Gopal Singh(sales mngr).He does not contacted me regarding my Homeloan evenif final submission is done and amt 15, 00000/- credited to my acct on 12/04/18 and BPI was deducted on 11/04 amt of 4, 671/- which was more than the 24 hrs. He never had explained me about ROI, & product. I had demanded 600000/- in ph 1 and remaining in 2nd ph, but he credited morethan the expected amt which is additional burden for me and the violation of TCH Rules and regulation. I request you to slash my ROI as quick as possible. I hope my problem will be solved and culprit should be punished .
my acct no[protected], Sukant kumar Tripathy

I have taken loan 600000 in june 2017 that time clearly told by tata capital agent that whenever you want to close your loan there is no any foreclosure charge after one year on that, that’s why i have taken loan from tata capital instead off other firm. Now when i called today there customer care people telling me you have to pay foreclosure charges upto 4.5 %. That time agent told me i will erase this foreclosure charges once loan approved and mail you details but he didn’t send any mail to me sif this fraud tata capital doing with there customer on call there telling and other side laying. Please look in to this issue and request you please don’t make such kind of fraud with customer who are paying there amount regularly. My loan no is 7470004. Please look into this issue don’t make such kind of frauds with regural customer who are paying without any gaps. Now tata capital call centre people asking me agent name who came my house before 1 year, i don’t have that person name or contact no now with me as he said i will erase this clause from sanction letter. Even i have not received any sanction letter on mail that time, when i called customr care person send today in my email i’d.

When i applied for home loan i was asked to pay 2990 rs as processing fee. And also they have informed that i will not be asked anything extra as processing fee for applying pmay subsidy. Now when i m trying to apply for pmay they bank asked me to give a dd for rs.8743 as proceesing fee, tata capital people are trying to cheat customers. This is not fair at all. I have recordings of home loan representative from tata capital where he said that there is no processing fee for pmay. I need this to be addressed as soon as possible.

Dear sir
Case num[protected]
Car num-gj 5 lj 5630

Mere emi ac me balance allredy he to bhi emi return ho raha he aur me jab tata cap ke brance k ajunt ko milne k liye ja raha hu to o log thik se javab dete nahi he aur mere emi ac ko emi return hone k karan bahot pro aa raha he agar isse aage bhi koi pro create ho skati he to uska javabdar tata capital hoga plz muje jaldi se jaldi iska solutions de do
Thnkyou.

I bought moto g5 (Order no:[protected] on nov 26th 2017. That time hdfc cashback (10%) was going. Cashback supposed to credit on end of the feb 2018. But i didnot receive the cash back. Called customer care so many times. Its been more than a month. Still not received the cashback. Customer care executives telling the same story everyday that issue will be resolved within 24 hrs. Even i sent my credit card statement from november to till date as per their request. But is of no use. They are telling that cashback got released from their end and not sharing any transaction details. Every cust care telling different dates for cashback release. Worst service. Cheaters

Hi,

I wanted to apply for pmay and i bought my flat and home loan in 2016 january, from them i'm trying to apply for pmay none of the tata capital home loan employees are helping me, i have sent several emails to praveen kumar, thenmozhi and escalation team, i m getting a reply after 2 weeks and asking me to wait for some more days, they have lost my documents it seems and they are trying to retrieve it from their server for 3 months, i don't know how a bank can be this irresponsible, how long will i wait? Very worst experience i have with tata capital. I shouldn't have applied loan in this bank and i l make sure that no one in my relatives and friends take a home loan or any loan from tata capital if i don't get this issue addressed immediately. My loan contract number is 9574443

As i was a tata employee i decided to go for tata capital housing finance limited and not with any other home loan lenders in the market, not that they were offering anything extra to tcs employee but jut with a thought that in-house employee will get better treatment and fast processing.

I applied for a home loan around 15th june 2016. Post too much of documentation, hassled and highlighting and saving myself from a potential fraud tried by tata capital sales executive (Then, now has left the company) i have given a sanction in august 2016.

Home loan was disbursed on 22nd september 2016.
The home loan was disbursed @ 9.40% rate of intrest (Floating)
I was happy and started to pay my emi's on time, then came demonetization thanks to our great pm "namo" home loan rates started to go down from december.

February 15th, 2017 - called the contact center to place a request for rate of intrest reduction and other sample account requests.
I was told that a team will contact me in 3 working days and assist me.
I did not receve any call or response from any of tata capital team.
February 27th, 2017 - i dropped and email to [protected]@tatacapital and got response about the process and the fees. It mentioned about a lock period therefore reverted with questions. No response
I tried email, phone and social media as well for getting response but no response at all.
March 24th, 2017 contacted me, a customer services representative form headoffice and promised will get my roi changed. Same thing again, as my request was delayed by a month, i asked them to backdate that change and confirm the same to me on an email.
From march until june 2017 there were multiple followup email, sms chasers that i would have sent for which i did not get any revert. Some revert sent was only that we are working on it.
This when tata capital realized theire mistake.
Since then till now, i have been fighting with tata capital senoir excutives to get the rate of intrest changed.
The issue or mistake done by tata capital :
My home loan tenure was incorrectly calculated since day one, all documents and their system are showing different tenure and emi structure.
Sanction letter shows 264 on the front page whereas annexure shows 300 on the second page
Welcome letter shows 264 on the front page whereas attached annexure shows 357 month emi repayment schedule
Website customer login shows 264 as tenure, however, remaining tenure shows 268 - after paying 9 emi's.
When i raised this their sales manager and the sales executive both said that it is alright and i will only have to pay for 264 months, rest are just general illustrations as general. The home loan registration that i did between myself and tata capita also say 264 months

The offer made to me by tata capital excuitves does not give me any benifit interms of tenure reduction becuase they are calcuating it based on 357 months as tenure, why shoudl i pay for mistake that is done by tata capital.

Tata capital in the month of august has change my emi amonut and tenure to their prefered calculation. They did not seek my consent nor did they inform me.
In fact i have comunicated them in writing that no changes to be made to my account untill the dispute is settled, and not to consider any of my emails as my agreement/yes/goahed for any change to the home loan.

I am frustated, stressed and tired of fighting with them.
My ask is very simple.
Please reduce my rate of intrest from 9.40% to current 8.35% and reduce my tenure from 264 months (17 months emi's already paid so its 247 months pending) to whatever months i am entitled to get benifite of due to rate of intreset reduction. I belive it should at least reduce 3-5 years of my tenure considering its just start of my home loan.

Please guide me a way to get this conclusion.

Thank you,
Dharmesh shah

I hv taken home loan. I hv requested fr my foreclosure letter nd d list of documents on 9th of march nd according to them it tkes 14working days to provide the same. Bt till date i hv nt rcvd d papers. When called d cusomer care smbdy named pranav misbehaved. Is this d way you work nd give customer service? So many complains against you and you ppl dont even bother to answer nd solve them? D worst ever i hv seen.

I m home loan borrower to tata capital now i want to move from so i request for fore closure and lod i send mail on 6th march but still they are not provided me documents. I call so many time and mail to customer care but they do not respond me. I also ask about to talk higher authority but they also do not take my call or respond on mail.
They take 14 days and more. Home loan a/c no 10015787

I have purchase two sandisk pen drives, each of 16 GB. One of the pen drive is damaged and not being detected by any computer ( I tried for at least 5 computers and in both Windows and Linux OS). The Order ID is:[protected] and complaint is registered under the reference number [protected]. One customer care representative contacted me 3 days ago assuring to take necessary steps within next 48 hours, but 72 hours has gone and they did not take any action. Moreover their shopping site's arrangement is such that it is not giving any option to claim replace or refund.

Sir,

I am an officer of govt. undertaking. I have applied for personal loan of Rs.1, 20, 000/- from your bank and asked repayment in minimum payment duration from your site. Within 48 hours, on 7th of this month, your executive Ms Sumita chakraborty requested for requisite documents.

The documents are like residential proof, salary slip, form 16, bank stmnt., adhar, pan card etc.

After 3/4 days, somebody visited my office for verification. On the same day, a representative of your bank visited my house. I am widower and my son also not living with me. I have been transferred here in kolkata, about one year, from Odisha. Also I had taken personal loan from your bank at about 3-4 years' back, when I was in Odisha.
After providing all the documents your customer executive informed me that one of representatives gave negative report and I need your residential proof again. I had provided scanned copy of deed of my house. They confirmed me the loan will be disbursed soon day after tomorrow, i.e, by 15 of this month. At last she confirmed your loan amt is about to disburse and you can issue cheque to third party.
I had issued cheque, and the cheque got bounced(chq no[protected] of canara bank). On asking your bank now replying you can arrange loan elsewhere, we cannot confirm.
I had wasted my time, if I had not been confirmed. I could have look for another branches, if I do not depend on your good will and assurance. Now since the case is urgent and i have no way left I have to look for the same amount at about 5% p.m.

Thanks, requested at least do not harass your customer likeway.