Tata DoCoMo Complaints & Reviews

TATA DOCOMO's fraud services

I requested for my Prepaid bill from my mobile [protected](tata docomo no.)and for that it been charged
25Rs and after 2 or 3 day i got this Message that " you request no PPB[protected] has been closed. Thank you "
but i haven't got my Prepaid bill on my E-Mail i also checked Spam Box to..
then i trying 2 or 3 times in a week to call to costumer care and send email them but i got a same answer that your request is under process or we are forwarding it to response team..its been over a month now and nothing happens..when i request by my phone they say you will get that by 24 hr.




*MY Request NO is PPB[protected]*

they charge 25 rs only but main trouble i got is stress and i really need that bill because i need to send that bill to Canadian embassy to show communication and contact between me and my wife..

I have faced the same issue many times regarding gprs services by TATA DOCOMO.i usually do a 15/- or 48/- pack.last time after having used youtube (mobile - pc connection) i checked my balance and 30/- was deducted from my mobile.I called in to the customercare and the officer simply said that you tube is a chargeable site which was completely a new information to me.somedays later i called in to make a querie about this and another officer said that youtube isnt a chargeable site may be you have exceeded the usage limit.Anyhow i thought it would workout sometime later.Finally im struck again with the same issue. i was downloading themes(www.zedge.net) worth 4mb max with a 63/- bal and remaining 50 mb gprs bal.i just checked in for the balance while downloading the content and now i saw that my account has been debited and i'm left with a balance of .55p.i called in for the customercare and the officer(Allsec communication,chennai as said)tells me that i downloaded a chargeable content and which is a game pack of which he's unaware of but he has a link which states i downloaded so called content.when i asked him for the link he simply rejected and i asked him about the contents i were downloading prior to the call but he said that your account will be debited much more since i fell short of balance.i asked him for the refund and he simply rejected.when i stated him that i'd been provided such refund in a similar issue long time back,he told me that it is solely due to my luck.i requested him for escalating the call to a higher official or support or parallel officers but he said that he didnt had any one like such.This is how a customer care works.i also asked him for the current communication id so that i can get in touch with other officers but he said docomo has nothing like such.And finally as expected he hanged up the call and now i'm not able to get in touch with the customercare section.So authorities please let me know if this is how an office works and should i continue recharging my account for such a gprs connection which ends me up with such a mess.

Subenji Jacob Mathew
mob 1:[protected]
mob2 :[protected]

Dear Sir,
I am Anand Chaturvedi from pune.i brought a sim card of tata docomo number is [protected].
Sir i lost my 404 rs for java gaming download as per company saying this but sir i never downloded a single game.i faced a lots of problum .sir i went to pune f.c road tata docomo gallary exectives deny to listen me and giving me some foolish reason in between that she said me lier.sir my deductions are as follows :-
22july11- 10rs,
23july11-76rs
23july11-42rs
23july11-39rs
25july11-69rs
28july-77rs
30july11-17rs
1aug11-10
1aug11-44rs
above are the deductions.sir please help me out.

Dear Sir,

This is Nitin Goel and working in TCS Company. I have taken a photon connection form your Tata representative (Mr. Kalid). He gave me TCS corporate scheme and take 1500Rs for Tata photon postpaid connection where he gave Tata scheme, if I pay 1500 Rs then device and 2 GB uses will free for 3 month.
I gave him 1500Rs cash in hand and he did courier my photon device where he gave 1000 Rs bill with device. I asked to Mr. Kalid, why you gave me 1000Rs bill. He told me this is device bill that Tata Company gives for every user. This bill will not impact to your scheme because it’s a corporate connection. After some time I called to customer care for device information they told me this is post paid plan and you don’t paid 3 month advance and you have taken 450 Rs 1 GB usages per month scheme and your account is not showing any advance amount.

Dear sir I have called several time to Mr. kalid but some time he says I will discuss with his manager and there should not be any problem, your scheme still same but we called again after some time on his number, he told me he has left Tata company so he can’t do anything.

I raised this complain to Tata customer services. They are not giving any positive response and as per customer services Mr. Kalid is still working in Tata Company.

Sir, he has made a fraud with us. I am Tata TCS associate and if any Tata associate will do fraud like this then this is a very shameful thing for Tata Company.

I will send a mail to Rutan Tata/top level management and will complain in consumer court also about my fraud.

I am in TCS from last 8 year and am Tata reliable associate. So request you to please, take an immediate action on my case.

I hope you will give me better response within 24 Hr.
I have already raised same request in customer care. complain number is 324051
Please communicate with over phone or mail



Thank & Regards,
Nitin Kumar Goel
Mobile:- [protected]

Hi,

I am naveen, My mobile number is [protected], I would like to get my previous one month call history.....please this is urgent..

Send call history to my other docomo number : [protected]

Regards,
Naveen

Hi

I observe two issues since 4 months and have already reported it multiple times to Tatadocomo callcenter.
1. If the mobile is switched off or in no range area, the person who calles me get a response as "It seems u have dialed a incorrect number"
2. Increased crossconnections (on dialing a contact even before the rining tone is heard someone else talks and am being charged for the call.
mobile - [protected]
I am continiously being complaing the call center executives and even the nodal officer of Maharashatra and Goa seems none is having the capability of solving the issue.

Sir,
I am having Mobile No.[protected] of TATA DOCOMO service provider.Automatically a personalized horoscope pack has been activated on my number without my notice which costs Rs.10/week.After a week,it also got renewed ,the service.My Rs.20/- balance is lost because of that.i tried to deactivate it many times but failed.I have already registered a complaint on company's website but the problem has not been resolved.
Kindly arrange to unsubscribe the same & refund of deducted amount.
Thanking You.

Kindly look into the matter below.
=============================

Dear sir,
I think you don't read my email completely.
You have to not only deactivate the VAS but also to pay me the compensation mentioned.
Kindly please note.

Regards,
Prashant


On Tue, Aug 2, 2011 at 1:50 PM, <nodal.[protected]@tatadocomo.com> wrote:


Dear Sir,

Greetings from TATA DOCOMO!

With reference to your mail addressed below, regret for the inconvenience caused

Further the issue been escalated to the concerned team to de-activate the VAS services


For any further assistance please write to us.

Warm Regards,
Namrata.Kamble
Nodal desk - TATA Indicom


-----Original Message-----
From: prashant.d.[protected]@gmail.com
Sent: [protected]:45:45.0
To : nodal.[protected]@tatadocomo.com
Cc: appellateauthority.[protected]@tatatel.co.in
Subject: Fwd: unnecessary subscription....leading to mental harassment...mobile no [protected]~~M4892267
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dearest Sir,

How many times should I forgive you for creating inconvinience for me.

This is the 3rd time I am facing unnecessary deduction from my acount
balance for some service subscription which I never subscribed.

On saturday(21st July 2011) again I recieved one message for subscription
renewal, which I never subscribed.

*Kindly please take note of this & pay me a compensation of Rs 50000/-.*

*And this time I am definately going to sue TataDocomo in court of Justice.
*
**
Please refer below email communication for your kind reference.

Regards,
Prahsant Shinde.

[protected] Forwarded message[protected]
From: prashant shinde <prashant.d.[protected]@gmail.com>
Date: Mon, Jul 18, 2011 at 12:34 PM
Subject: unnecessary subscription....leading to mental harassment...mobile
no [protected]
To: nodal.[protected]@tatadocomo.com


Dearest Sir,

Today I have received a msg stating 'Subscription for Health Tips' whereas I
have not subscribed.

I don't need your any of the subscriptions.

Unnecessarily TataDocomo is mentally harassing the customers.

Please don't provide such services without the customers consent. If you
fail to do so then be prepare for legal proceedings.

*Kindly reimburse my a/c with whatever amount Tata Docomo has deducted.*
**
*Also pay me a compensation of Rs.1000/- for the mental harassment you have
given me.

*--
Regards.
Prashant D.Shinde
#[protected]



--
Regards.
Prashant D.Shinde

hi ,this is satyajit mallick.i have used tatadocomo prepaid service since 2 year.bt 01-aug-2011 i will activate my caller tune as my chosen song and they also know that which song i want to set.they also set but after somtimes they set tata docomo caller tune.and when i tried to contact with them they r not responding me.these companies are cheted with their consumer.so i request please solve my problem as soon as possible and take immediat step against those fake company
regard satyajit mallick.

Dear Sir

I was a post paid customer for Tata docomo and on 19th april 2011 I had filled a online cancellation request to tata docomo ref no[protected]. and it was confirmed that the request is in process and they will disconnect the line and temporalily they stop out going and inform as soon as process done they stop incoming also. hence I received a bill for the month when I contact customer care they told as they not able to contact me they suspend the request (but no one called me where as I had clearly mentioned my alternative mobile no.) I had to again raise the request. Then I contact nodel officer and from them I got another request no[protected] and very clearly nodel officer mention that he is applogised for the incident and he waived the amount and asured that the cancelation requst has been taken care, I not received any bill for the month of june sudenly July month I received a copy of bill with all fine and customer care is harrasing by calling every now and then to my alternative no and asking money. I am attaching all the corospondent for the justification and also ask you to please help me to over cum the situation

One of TATA DOCOMO channel partner (SERCO - Hebbal,Bangalore) had called me to buy a TATA DOCOMO postpaid connection, his name is Zubair (ph no[protected] and he sent a TATA DOCOMO representative to my home and he collected 300 rupees, two photographs , ID and address proof on 23 of July 2011, till date the SIM is not activated and the representative is not giving the reason for not activation, nor refunding the amount (Madhu [protected]) Have made Several calls to this person, but he hardly picks the call. Calls to your call center is of no use.Pathetic Service, feel shame that consumers get this kind of pathetic service and response from TATA DOCOMO, Planning to go to consumer court if the matter is not solved immediately. In my personal opinion friends don't ever buy TATA DOCOMO Connection.

Don't Get harassed and Bullied by theses kind of companies who care a damn for their customers.

Hi sir,
My name s Rakesh M my no s [protected],
I wanna complaint on ur workers becs they r unable to solve my problem from 5days.
I'm getting charged unnecessary of rs 3 everyday, if I call to cust care they just say I have some service activation n they deactivated my subscription now. But till today i'm charging for it. If it continued like this den i'm gonna change my network soon. So pls deactivate it n try to keep ur cust's happy . . Thanku
Rakesh m
[protected]Hi sir,
My name s Rakesh M my no s [protected],
I wanna complaint on ur workers becs they r unable to solve my problem from 5days.
I'm getting charged unnecessary of rs 3 everyday, if I call to cust care they just say MVC service s activated n they deactivated my subscription now. But till today i'm charging for it. If it continued like this den i'm gonna change my network soon. So pls deactivate it n try to keep ur cust's happy . . Thanku
Rakesh m
[protected]

I have booked numerous complaints with my service provider tata-docomo during last 2 years for my contact number [protected]. The issues of complaints are-
1. I am not able to make calls from my contact number, even though i am having sufficient balance (over Rs 200) in my account. This is when i am having over Rs 100 in my account.

2. I am not able to recieve all calls. The error message given to the other person is "The Docomo customer you are trying to reach is unreachable at the moment". This is when i am having over Rs 100 in my account and i am getting full signal.

3. I am not able to send messages from my number. This is when i am having over Rs 100 in my account.

I have already tried using around 6 different handsets, so that any possibility of issues with the handset can be overruled.

DEAR SIR/MADAM,

SUB: kindly fix docomo tower

in the way of maduranthakam to cheyyur road , chithamur village is located ,in this area docomo tower is not placed, it causes a signal problem for docomo sim users....so pls kindly place the tower as soon as possible......we r eagerly waiting for service .......


humble regards,

JAGADEEDSH

dear sir,
i have paid my previous months bill and as per my internet scheme 5gb data can be downloaded with 3g speed upto 3.1 mbps but i am not geting the desired speed its like so slolw that i cant even work for what i have got this connection so please kindly help sort out this problem and make my connection speed better thank you

Hello,
I purchased a Tata Docomo 3G e-stick from your agents at Tata Croma. He made me buy it from Vijay Sales since Tata Croma did not have the device in stock. The agent collected required documents and the device started to work.
After 2 weeks; the device stopped working and never allowed me to recharge it online.
Hence I visited Tata Docomo Store in Fatima Nagar in Pune, Wanorie area.
They made me recharge for Rs. 750/- and after that - to my surprise told me that the SIM is faulty and I'll have to pay Rs. 50/- for a new SIM. I agreed against my wish and then they said that they cannot issue a new SIM to me because the SIM is not registered in my name but in some Nalini's name!!!
Tata Docomo is NO GOOD.
You misplaced my documents, registered the SIM in someone else's name, made me recharge and what I am left with is NOTHING.
Your call center person called me and I explained the story to him on 20-June-2010. Till TODAY he is sending someone to collect a new set of documents and handover a SIM card.
I have wasted Rs. 2000/- + Rs. 100/- initial recharge + Rs. 750/- latest recharge and have no device to connect to the internet since past 2 months.

Very bad on your part!

Thanks,
Priya Takkhi

i am a tatadocomo customer. my no [protected]. on 22th july i recharg STV24 for my mobile to deduct my T2T callrate 1p/6sec for 1st 500 min. at that time my balance was Rs 22.62 as per service provider msg. today after calling my mother i checked my balance and found that my callrate not deduct.when i contact customer care they info that 500 min finish. but now my balance is Rs 9.32 without any additional recharge. in my point of view to complete 500min minimum balance Rs 50.00 is required. so how it possible

Hi I am Hemant Goyal having this number Tata Docomo [protected] I am not Satisfied with your customer service today i called to your customer Service Around 8am for resolve my problem about balance rs. 123 which deduct from my account but your caller were fun over there and holding me for 20 mint. also i am not able to use Internet and they said you use internet.. and my internet pack already activate, then how could deduct my balance.and your customer Money deduct From my Account Sir if your are not able to deliver a good customer service you should shut your customer service otherwiae refund my money back

I am from Varanasi and i face many problem in Tata Docomo always my balacnce dedectated by thi compnay. When call to custor care the employee dont behave well as they should. my balance dedected many time. i tell you once event i call four five time and diffrent employee tell me diffrent rison. once they said u use many site that's why balance dedected, for same problem i called second time then other employee said u use chargable site then i called again for same problem then other employee said your deta was finised that's why they charge from my main balance. so can u tell me who is honest and who tell me ture. even i said that, diffrent employee said diffrent thing but they dont care. most important thing for me first two employee said to me u have left 3 mb beta but we dont have the detail why deddect ur balance u just hold we are checking the problem. and some time they said we dont have detail call agin after 4 hour.
so can i know that should i use tata docomo. or should portable my number. me and my many friends very uppcet and disturbe by tata docomo please tell use what should i do?
i m using four sim of tata docomo and in my circle 25 people use tata docomo so tell use should use portalbe our numbers?
i am doing complain after having many problems.
this is my two number- [protected], [protected] and my frnds number is [protected].
and my email is [protected]@yahoo.com

TATA DOCOMO have billed my number [protected] for illegal reasons. It had sent me an sms stating "Your subscription to Supermodels Club Pkg on TATA DOCOMO DIVE-IN WAP Service has been auto renewed. You've been charged Rs. 10.0/-."....which I have never subscribed..By the way I have complained immediately but they didn't contacted me or even solved my problem. TATA DOCOMO made tall claims about not having any unauthorized activation of services on any number.