YOU Broadband India Complaints & Reviews

To,
Lordship,
Consumer Forum,
Surat.
I am a regular internet user of You Broadband since last 4 Years, My Account Number is 503460, This Account is Registered With Name and Address of Ashish Bharatbhai Mody, I had renewed my abovementioned account on 28th April 2014 in YOU Galaxy 300GB 30Months 75GB Extra with 12Mbps speed and also with a Free Router Plan, but till today I haven't received any free router,...

I had contacted Mr. Pranav Parmar ( Sales person of YOU) on 24/06/14 for broadband connection for my home. I had asked him I will take connection only if he installs it in 4 days. He agreed and took documents and Rs 4188 in cash. Next day I got call from your cabling section that we cannot do cabling and it will take minimum two weeks for the connection. So I contacted Mr. Pranav but he said what can I do. So he gave me contact number of...

Dear Sir, I have taken broadband connection from You Broadband on 9th june 2014, and paid Rs. 12399 for 30 Months, 500 GB. They promised to provide Wifi Router if i buy this internet plan but till 2nd july 2014 i did not got the router and if i call customer care they says it will take on month from the date of connection. My complaint is that this 1 month condition was not mentioned in their web page from were i purchased the internet...

Respected sir/madam i was unable to connect the net, so called customer care and raised complaint on 26th june and complaint no. is[protected] and they said it will resolve with in 24hr but every time i am calling they are saying it will resolve soon... but till now not resolved...i have been sending mails but no response, atleast they are not telling what is the issue...they are not taking my issue serious..because i have already...

No proper communication with new customers, playing around with customers. Term & policies are not clear in the application form. I called the sales guy on 6th June 2014, made a payment of 2751 rupees. He acknowledge me saying, I'll receive a message after 48hours. After 72hours I called him, promised me a confirmation message in 1 hour which never happened & stopped answering my calls from them. Called up customer care number...

My account numeber is 654203 in surat
My connection is not working from 9th june and after repeated complians on thier helpline number only one message is gived that your connection will be addressed in 24 hrs but even after daily complains after 25 days my connectiin has not been repaired...

I have internet broadband connection of you broadband. Due to some technical reasons my internet is not working from last 6 days. I am calling their customer support 8-9 times daily, but still no response from their end. All they said is wait for 24 hours......

I was a customer of you broadband till March first week post which I moved my residence and hence filed for a termination. You broadband was supposed to give me a refund within 45 working days after March first week which means I should have received it by May first week. Since May end, I started calling up you broadband call centre to check up on the status. In the initial few calls(done in May), the information given by call centre agent...

I had taken a new broadband connection on 14th june registered on the mobile no. [protected], at the time of payment the sale's executive person (majid: [protected]) had promised me that the installation will be done in 4days, whereas till date there is no update from them, I called their customer care ( complaint reference no.[protected] on 22nd june they had promised me it will be resolved in 24hrs yet till date there is no response from...

Hi I am a resident of Rutuparna society in Pune, and the building is pre equipped with YOU Broadband connection (there are no other connections allowed). I have taken their 50 Mbps plan which is "YOU HOLY COW 50 GB 1 Month". My account number is 1050416. From the day I have taken connection I am getting only 9-19 Mbps speed. First I thought its temporary, but then it didn't increase even after continuous recharges. I lodged a complaint but...

Hello, We have been using You broadband for about last 2 years. My customer id - 707154 Name - Sumedh Inamdar We have had several problems with your service lately. 1. In last 6 months or so, the internet goes off every weekend. We have complained several times with your customer care, but it again happens next weekend. Even currently, my internet has been off since Sunday. 2. I filed a complaint, but they close the complaint...

Dear Friends, If you are going to buy Internet from you broadband don't do it. its west of money big service. my internet is not working and even they are not taking complaint for it. when i call them they says we cant take complaint as some technical issue going on in your area. and it happens in every 2nd 3rd day. also they take money in advance and don't refund for this kind of issue. Call me on +91 [protected] (Miral Sojitra)...

Hi, My Name is Akash SIngh, Account No: 1010608 I have placed a request to shift my connection from my last address to new address ie: Akash Singh Contact No: XXXXXXXXXX Address: XXXXXXXXXXXXXXX XXXXXXXXXXXXXX XXXXXXXXXXXXXX I have placed this request on 14th June and till today I did not even received any updates from your end. Its been 4 days and you guys said it will take maximum 24 hrs to update me that you have connectivity...

Dear Sir
I have booked for a 10 MBPS broadband connection only few months ago.

There were few hitched and I was getting the same rectified them earlier

Now from the 2nd week of June i.e from 13.06.2014 the broadband is not working. Since there was no net connection I lodged a complaint on phone.

Through my friends connection i made a format complaint on 14.06.2014. Despite several complaint...

I have never expected the existence of such a poor ISP in India. I have been complaining about the connectivity problem for more than 25 days. And guess when the connection was given to me.. it's just 40 days. First billing cycle. The service is awful. My account number is 1053218 and the login id is sunitha83 which is on my sister's name. Here is the service personnel's. I've dealt with: Suresh (marketing executive) on [protected]...

raised a request on 30th May for a new connection (request no.[protected] and paid the full amount of 2335(plan plus deposit) On 14th june we raised a complaint but no response from their end. Again on 21st June our request got escalated on high priority basis and we were promised that it will be completed by 22nd June. on 22nd June, at the end of the day, tried to raise a cancellation request as still there was step taken by them....

You Broadband Account Number: 1068821 (Location: Happy Colony, Kothrud, Pune) Online Complaint registration Number is [protected] dated 15th Jun 2014. I got a connection on 11th May 2014 with a lot of follow-up after online pre-payment, Mr Abhishek Mitra (+91-[protected]) has installed the modem at 14:00 Hours. Time he went back the same is went to "Not Working" stage with Error 651. Modem supplied is Old, while charges that I paid...

User Name : Shweta_234 Relationship number : 638639 Complaint number :[protected] Complaint Date : April 29th Complaint Type : Discontinue of YOU broadband services and refund required Name : Shweta Gupta Address : 863/ Sector 40, Gurgaon 122001 Response : Zero response despite multiple reminders and calls Amount paid : Rs 4550/- + Security amount of 1000. Complaints in last one month : 15-20, 30 phone calls/emails made on bad services,...

I am a consumer of you broadband surat. i am facing problem of late connection of modem since i had taken the internet service. i spoke to customer care persons many times but they said that the problem would be fixed in 24 hour but they are not responding from 20 days after lodging the complaint....

I have taken you broadband service internet at home and was promised 24 hrs any complaint will be addressed. I do not have net connection since last 5 days i have registered my complaint with the service provider but till date did not hear anything at all. Infact I even called the guy who me the connection, numerous times but he did not bother to answer nor anyone picking the call at office number. The guy who i got the connection from...