| Address: Hyderabad, Andhra Pradesh, 500090 |
Respected Sir,
Seasons Greetings to you, and this email finds you in Good Health.
This email is written not only to notify about the grievance but the amount of sufferings we face day to day with poor airtel signal in our area, our area which is a suburb of Hyderabad. The name of our area is lake view Colony in Pragathi Nagar of Hyderabad - 500090. This area lies very close to a beautiful lake named Ambir Cheruvu. From this area I Sathish kumar. S represent the Vaishnavi Perfect Towers, Secretary. It is no doubt that Airtel is the best mobile/Telco service provider in terms of 4g Signal and the best Network Clarity for the World, but not for Lake View Colony Pragathi Nagar. The Reason being -the nearest Airtel tower is atleast 4 km from our apartment radius. There comes the beautiful story of Network service providers including airtel ignored the basic rights of Mobile signal in our area fearing some unknown political reasons, which only god knows. Yes there is no mobile tower in lake view colony, and still our area lives in dark ages.
For better ventilation and away from the urban crowd i have purchased a flat in this area in 2009 without knowing the problems of mobile network signal. A billion Thanks to Airtel when it took lot of guts to provide us the landline connection in our area, I have so much of grattitude for that, I have a airtel landline connection from 2010 to communicate with the outer world. Earlier I had a tata docomo mobile connection till 2015, I have number ported to Airtel for the only reason that I already have a landline connection with Airtel for more than 8 years Based on that I am a special customer for Airtel, so it would be easy to get good services, I request for mobile signal boosting or a Network signal repeater to be installed in my apartments, for the very reason that more than 50 people use airtel connection. Infact I have told to incurr the device charges, But in Vain.
I got a clear cut message from Airtel that they are not going to increase the signal or provide a Mobile signal booster device, I have literally begged Airtel in various cases with service requests, the point is that they dont say a "NO", they deny amicably by ignoring my emails or simply say "your mobile is not reachable". It is a basic common sense I am requesting a service for betterment of mobile service, which already denotes that I dont have a mobile service in my area, so always I have provided my landline number to be contacted. I have raised many service requests all have been sent to recycle bin by your customer support executives.
I have only one ask, being a timely payer of mobile and landline bills, I would like to have mobile signal in my house premises, and its my right to have it. I am begging you/pleading you to provide it. I work for a multinational company in which i am not getting any business calls when I am at home, which is indirectly playing a role in my career growth as well. Please prrovide a mobile signal booster for betterment of 50 people using airtel connection in our Vaishnavi Perfect towers association. Other details please find below:
My Airtel Mobile Number: [protected]
My Landline Number:[protected]
Address:
Flat No :102, 1st floor, BLOCK B, Vaishnavi Perfect Towers,
Lake view Colony, Pragathi Nagar, Ranga Reddy District
Hyderabad. Telangana State
Postal Code - 500090
India
Thanks and Regards,
Yours Faithfully
Sathish Kumar S
Airtel Customer.
Hyderabad
May 19, 2017
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2017
Airtel Customer Care's response Dear Sathish,
This is with reference to your post dated 7 April 2017 .
We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 17, 2017
Airtel Customer Care's response Dear Sathish,
This is with reference to your post dated 07 April 2017.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Aug 04, 2020
Updated by Sathish Sqa Call my landline number [protected]