Airtel Complaints & Reviews

I was surprised when i lastly recharged for 698 unlimited pack, the same unlimited pack was before 499, i was shocked why this sudden 200 price hike, i mailed to airtel and somone called me i asked, why there is a price hike, he told other operators are making their price high so we are doing it, i dont understand there will be some limit that government will be allocating the company to have the price, the thing is if jio making the hike you made hike, when jio gave for free, have you gave it for free,

Dear sir/ma'am,
I got my set top changed as i was told to do by the airtel customer service representative on 2nd of january 2020, since my set top box was loosing signal and stopping to work again and again in clear weather. We paid for the engineer visit and also for the changed set top box which was an old one since their policy states that they can't give a new one. I was told that the now changed set top box has 6 months warranty, which was fine.

Now, till 2nd of february 2020, it was working fine and suddenly stopped working in the evening. I again called the customer care and they told me that they will again change the set top box, and in the same way last month, engineer will take the visiting charge and since the set top box was given 6 months warranty, they will replace it for no charge with another set top box which will have only 1 month warranty.

Now i told them that i don't want to be paying 150 rs extra every month for the engineer visit, so it would be kind if they told me where that engineer comes from, so that i can take my set top box there and get it changed myself.

At which, they said that that is not possible, i'll have to pay them every time their faulty set top box stops working.

The set top box is totally controlled by airtel dth and there is no way for us to know why it suddenly stopped showing anything, and i am unable to understand their desperation to make me pay for nothing.
I have also attached the last months receipt of engineer visit. They did't provide any separate receipt for changing the set top box, but it was marked on the same receipt.
Thanking you

Aman jain

Respected sir/madam,
I’am varsha rajput, i’m using airtel sim card and i have done recharge of rs219 pack on 21st february. On 3rd march i’m was trying to call at railway number 319 but it was not connected saying “your account do not have sufficient blance to connect this call”,
Then i called at customer care number and asked them about the same, the executive told that “ your main account balance is zero “ so you have to recharge again for rs 10, because this number is chargeable, than i told them i have already done recharge of rs 219 pack and it is for 28 days pluse unlimited local and std call then why should i again do recharge on my phone??? She in between disconnected the call. Again i called at customer care number and told the same, this time also person disconnected the call.

In the airtel recharge plan they have not mentioned anything like this plan does not include calling on chargeable number.

Sir/ madam i kindly request you to go through this matter and take some serious action.

Thankyou

Varsha rajput
[protected]

Sir,
I am prepaid airtel customer.in our area signal strength is very low. Many times those who had tried to call me says that, in their phone ring has gone to my number. But i did not receive any calls or miscalls.in case i was able to receive call, the voice will be breaking. Earlier it was bad and now it is even bad. Please help me in this and please respond to this message

I am using airtel prepaid, last one year i am not getting signal in my home. While reporting network issues in your site https://www.airtel.in/opennetwork/reportIssues, a number 12118 is provided
Which is directed to services of airtel rather than signal strength complaint.

We can find your mobile services in detail from your official site. So please do not show such older way of advertisement. Whatever be the mobile pack, we need to get range to do voice calls. Or else your site should be truthful to accept such complaints. Or else please do not show such airtel advertisements in tv. Customer service in right way is the biggest advertisement rather than wasting money in telecasting dialogues and celebrities

Dear sir,
My name is gurpinderjeet, my airtel postpaid mobile number -[protected]. I am kindly requesting you for out going and incoming call history from january to february till this date. I am ready to pay applicable charges. Please can you send through by my e-mail id sreeairtel.[protected]@gmail.com.
If there is any procedure to get call history, please let me know how can i get call records.
Thank you

I was using the airtel prepaid connection for almost 12 years. The number is [protected]. From yesterday the sim is not working. My wife visited the airtel store at neeladri road and ask for sim change.

She was informed that it will take 2 days to get the activation after taking the new card. And also informed that whatever the existing amount i have recharged few days back for 3 months 599 will not be carried over to the new sim.

I would like to know or understand the recharge is done for a number or for the sim. If we are not recharging fro one day we got the disconnection immediately.in this case it is a technical failure of your sim and still we are suffering that our duration lost as well as the amount we recharged also eaten up and we got cheated.

Dear consumer complaint forum,

I visited to one of the airtel office in banashankari 3rd stage in bengaluru for getting new a sim card as my card was damaged.
I was given a new sim card and was told that the new sim will be activated within 4 hours and was told to pay up 25 rupees as service charge.
I paid them and asked for a receipt but i was denied a receipt and was told they do not offer any receipt for the 25 rupees.
I talked to a couple of them in the store but all of them told the same thing.
I asked them i[censored] will get a message from airtel for the charges and they said no.
Is this even a good business?
I am having my own doubts.
I called the customer care and asked about the process and asked if there are any charges and i was told there is a 25 rupees charge but when asked if i will get a receipt, i was told to contact the store itself.

Request your kind intervention into this matter and help me understand the process and get me the receipt or my money back.

Thank you
Sunil aknur

Sohit kumar
Mon, 2 mar, 18:37 (16 hours ago)
To customercare

Hello sir
I have accidentally recharge a wrong number ([protected]) instead of ([protected]) on 02nd march 2020 - today from amazon pay services.

I am looking forward to receive a help regarding reversal of the same

Reference number[protected]

I have attached the screenshot of the recharge details and provided the
Reference number as given by your operator

Please do the needful

Mobile service providersairtelwrong recharge reversal for airtel for my number
Airtel — wrong recharge reversal for airtel for my number

Dear team,

Hi i am ramya, recently i have did a recharge transaction through airtel my money (Gpay app). But due user interface i have entered wrong no during the transaction.

Kindly reverse the same in correct mobile no.
I have already message the same information to “59109” but i got respond “no keyword found”

Now please do the same on urgent basis…. Details are as below….

Date - 03/03/2020

Correct mobile number-[protected]

Wrong mobile number-[protected]

Amount -379

I have ported my no.[protected] from bsnl to airtel and i've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how airtel is so weak in customer [protected] port nmbr and my alternate nmbr [protected]

Every time, when I recharge my airtel number [protected] the virus (one.airtel.in/rcconf) comes up and I can't use internet for 24 hours. When I go to open a link just direct to (one.airtel.in/rcconf). Please solve my problem. Every time, when I recharge my airtel number [protected] the virus (one.airtel.in/rcconf) comes up and I can't use internet for 24 hours. When I go to open a link just direct to (one.airtel.in/rcconf). Please solve my problem.Every time, when I recharge my airtel number [protected] the virus (one.airtel.in/rcconf) comes up and I can't use internet for 24 hours. When I go to open a link just direct to (one.airtel.in/rcconf). Please solve my problem.

Wrong name and date of birth have updated in my account details for my Airtel number. Due to this, I am unable to port to any other service provider. Clearly this is a mistake and irresponsibility from Airtel's side. They have done this purposefully so that the customer won't be able to port out to a different service provider. And when I checked with customer care and Airtel store they told to me that it is my mistake and they can't help in this (Suggesting me to take Airtel postpaid connection, pathetic).

This is getting ridiculous. Every time i call a 1860 number from my number [protected] i keep getting a few beeps and the call gets disconnected. The issue persists over multiple handsets. On calling the customer care the standard response is that it will be resolved in 48 hours or that it will work after restarting the phone which hasn't worked. Not great customer service. If a resolution is not provided i will be forced to change subscribers.

My mobile no [protected]. I lost the mobile and sim card. Please block my mobile on an immediate basis. You can confirm to my father [protected]. Also will it possible to trace the mobile if i provide the imei number. I am in mantralaya and i need the phone as i have all my data's on the same. The mobile is micromax model no a 210. The imei number is [protected]. S-imei number [protected]. I am at mantralaya and i lost in the night.

Thanks

Aditya ganesh
E4 jains swarnakamal, 69 arcot road, saligramam chennai 600093

Sir me samar bol raha tha guwahati se.. Bharati airtel ne paisa liya tha tower installation ke liye.. Kuch problame ki wajah se project cancel ho geya.. Uske bad time period bhi diya paisa return ke liye abhi unlog unavailable he.. Before 2 months rahul bolke e admi contact kiya airtel se mere se bank details and airtel money receipt bhi liya abhi contact nehi he.. Mera pas sara documents he unlogoka. Kindly look after this matter.. Mujhe paisa wapas karne me help kijiye sir.. Abhi 2 years hone wala he aur yeh project loan leke start kiya tha abhi insterest dena par raha he mujhe. Upar se me jobless hun.. Phn no -[protected]
Thank you.

Could not submit claim due to error on airtel website and mobile app. They called me and asked me to tell lie about actual date of damage. When verification call from oneassist came for verification (Airtel's insurance partner) they knew that i am telling wrong date of damage. So i told them the real airtel issue. Oneassist even worse than airtel rejected claim in less than 5 minutes and i didn't understand what was my fault. Airtel on the other hand mounted on me and said despite their willingness to help me (With guidance to tell lie to hide their lacuna) i told oneassist the wrong date of damage. Which fool would do that. Well nothing can be done now was their last line. So i am porting out my all numbers and also switching to different broadband provider.
I have all interactions recorded on phone which i had put on youtube as well.
In this extremely competitive world this kind of response will bring down airtel to shut shop in coming years.
Trust is what we pay for and each story like this impacts your business.

Team,
Its been very much frustating to have such bad network for which i am paying most expensive tariff.
Zero network at my home..browsing is a secondry thing one cant even manage to have proper voice call
Its a request to do something or it will leave no choice other than to change the network

I made the payment of rs. 1000 on 23rd december 2019 for the installation of broadband connection but due to some technical reason, connection request was denied by technical executive and was never installed.

From past 2 months i have calling customer care multiple times but everytime i hear that within 48-72hrs amount will credited but that never happened.

I have purchased airtel xstream box 5 days back. And it it my biggest mistake. I am not able to stream airtel xstream content. I have raised this issue to multiple times to customer care. And three times to airtel nodal office. They are still not sure that they will be able to resolve it or not. Always they are asking me to wait for 24 hours and not giving any reply on that issue.
I am asking to refund my amount they are also not doing that.