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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 15, 2026
Complaints 1319
Resolved
663
Unresolved
656
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 18

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N
Navien Krisna
from New Delhi, Delhi
Nov 4, 2022
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I booked 1 executive ticket ₹162.13 for urvasivo rakshasivo movie on November 4, Friday 7 30pm show. Money got debited from my credit card but ticket not booked and I didn’t get refund.

Email: navienkrisna.[protected]@yahoo.com
Cinepolis India customer support has been notified about the posted complaint.
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    S
    Shivraj888
    from New Delhi, Delhi
    Nov 4, 2022
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    Address: Modi mall, Noida

    Welcomed well with joining hands, color of Indian culture Namashkara.
    Then, turned into anger and fooled expressions over comment with english movie and then after digital payment delay, kept at standby with a comment, frustration and over exhausted. Made at standby for more 15mins. After all other welcomed and entertained.

    If these guys dont understand the purpose of Namshkar. They should fool Indian culture.

    Request you to inculcate indian value in your service treatment. No fooled Namshkar please.

    Modi mall noida, 11pm thank god movie.
    Date3/11/2022.
    Cinepolis India customer support has been notified about the posted complaint.
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    Hi Shivraj,

    Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

    Regards,
    Team Cinepolis
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      J
      jnriyajk
      from Powai, Maharashtra
      Nov 3, 2022
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      Hello I am Riya Biswas. I booked two tickets for Black Panther 2 which is on11th November, 2022, 9am showtime at Cinepolis lake mall, Kolkata. The amount has been deducted from my bank account but I haven't received any confirmation mail or text about the tickets. So what to do now ?
      Cinepolis India customer support has been notified about the posted complaint.
      View replies
      Hi,

      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

      Regards,
      Team Cinepolis
      Reply
      jnriyajk's [Complaint's author] reply, Nov 3, 2022
      Hello,
      Yes I have received a mail saying that the refund procedures have been initiated. But can you please specify when I will exactly be refunded?
      jnriyajk's [Complaint's author] reply, Nov 5, 2022
      HELLO,
      PLEASE TELL ME WHEN WILL I BE REFUNDED?!?!?!??!?!?!?!
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        A
        Abhishek dhoundiyal
        from Delhi, Delhi
        Oct 31, 2022
        Resolved
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        Resolved

        Dear sir,

        I have booked 4 tickets for 7:20pm show of Kantara in CRM SHAHDARA ( B-6, 7, 8, 9), payment for which was done via Google pay and the amount is deducted.
        I haven’t received my M-ticket.

        Resolve this issue at the earliest.
        Dec 7, 2022
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        Nov 02, 2022
        Cinepolis India Customer Care's response         Hi Abhishek,

        Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

        Regards,
        Team Cinepolis
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          A
          Akshay2601
          from Surat, Gujarat
          Oct 30, 2022
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          Address: Cinepolis, Imperial mall, Pal Surat

          We visited Cinepolis Imperial mall surat to watch a movie show on 30th October 2022 timings 2:10 PM. Ram Setu. Here somebody's from the previous show have eaten an apple and thrown waste in a bottle container. It's too pathetic. Is this the service given by Cinepolis company? This is unacceptable. Is this what we are paying for? Kindly look into it. Please
          Cinepolis India customer support has been notified about the posted complaint.
          View replies
          Hi Akshay,

          Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

          Regards,
          Team Cinepolis
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            R
            Rupa Hiremath
            Oct 28, 2022
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            Confirmed! Booking ID WXT8JSX
            Check your movie ticket/s, get related offers and T&C here:https://in.bookmyshow.com/profile/purchase-history?data=zoYrjziOvp-Q1V-E1-a...⇄
            - BookMyShow
            Cinepolis India customer support has been notified about the posted complaint.
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              H
              Hemlata.yadavv
              from Hyderabad, Telangana
              Oct 28, 2022
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              I have ordered french fries which I got very less in quantity and was overpriced as well
              Cinepolis India customer support has been notified about the posted complaint.
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                T
                Teja2580
                from Hyderabad, Andhra Pradesh
                Oct 26, 2022
                Resolved
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                Resolved

                Address: Cinepolis India Private Limited 10th floor, DLF Two Horizon Centre DLF-V, Gurugram-122002, India

                I did payment to buy tickets payment deducted from phone pe no tickets booked no tickets showing in Cinepolis app worst app
                Nov 29, 2022
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                Oct 26, 2022
                Cinepolis India Customer Care's response                 Hi Teja,

                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                Regards,
                Team Cinepolis
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                  C
                  chaithu146
                  from Hyderabad, Telangana
                  Oct 25, 2022
                  Resolved
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                  Resolved

                  Address: Hyderabad

                  I tried to book 4 tickets for a movie in Cinepolis, Virtue mall, Uppal, Hyderabad. The money was debited but the tickets are not confirmed. There is not even basic information regarding the refund status or transaction status. This is so far the worst service I have faced from a multiplex of this repute.

                  Date of transaction:[protected]
                  Time: 1:50 pm
                  Amount debited: 780 rupees

                  If you are not providing me refund in stipulated time, I am going to file a legal case in consumer forum for this unethical practice.
                  Nov 26, 2022
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 26, 2022
                  Cinepolis India Customer Care's response                   Hi Chaithu,

                  Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                  Regards,
                  Team Cinepolis
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                    C
                    Chitaanviki
                    Oct 25, 2022
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                    Hi,

                    I have been a regular movie goer to Cinepolis Orion East - Bengaluru. I have always noticed that the washrooms are not clean and it's always stinking.

                    Could you please take it up with the manager of the concerned location.
                    Cinepolis India customer support has been notified about the posted complaint.
                    View replies
                    Hi Chitaanviki,

                    Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                    Regards,
                    Team Cinepolis
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                      A
                      Ananya282
                      Oct 24, 2022
                      Resolved
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                      Resolved

                      I had booked 4 tickets in cinepolis app in orion east mall banaswadi, Bengaluru and paid Rs. 780. I see the money got deducted from bank account but the tickets have not got booked yet. So I request you to please look into this and refund my money as soon as possible.
                      I have put ss for reference.
                      Thanks
                      Nov 26, 2022
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Oct 24, 2022
                      Updated by Ananya282                       The booking was done on cinepolis app on 24th Oct 2022
                      Please refund it as soon as possible
                      Verified Support
                      Oct 26, 2022
                      Cinepolis India Customer Care's response                       Hi Ananya,

                      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                      Regards,
                      Team Cinepolis
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                        A
                        Ananya282
                        Oct 24, 2022
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                        I had booked 4 tickets in cinepolis app in orion east mall banaswadi. I see the money got deducted from bank account but the tickets have not got booked yet. So I request you to please look into this and refund my money as soon as possible.
                        Thanks
                        Cinepolis India customer support has been notified about the posted complaint.
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                          T
                          Teja2580
                          from Hyderabad, Andhra Pradesh
                          Oct 23, 2022
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                          Address: Cinepolis India Private Limited 10th floor, DLF Two Horizon Centre DLF-V, Gurugram-122002, India

                          I booked tickets from Cinepolis India app i paid for ticket but tickets are not booked
                          Cinepolis India customer support has been notified about the posted complaint.
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                            M
                            Martand Singh
                            Oct 23, 2022
                            Resolved
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                            Resolved

                            I booked a ticket at Cinepolis website for World Cup match Ind vs Pak with the transaction number[protected]. I haven’t received any information about tickets/bookind ID on mail/text. As soon as I made the payment the screen went blank. No update received yet except the debit amount from my bank account. No customer care number available, no email available. They even stopped replying on Twitter DM.
                            Oct 30, 2022
                            Complaint marked as Resolved 
                            Thanks for helping out with this. I was facing a lot of troubles getting in touch with Cinepolis customer support. My money was refunded to the same source just after 2 days of this complaint. Thanks.
                            Cinepolis India customer support has been notified about the posted complaint.
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                              A
                              Archit78
                              Oct 21, 2022
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                              Respected Sir/Mam
                              I Archit Shikare, booked ticket for the Movie Black Adam (2D English) of 12:50 p.m, 22nd October 2022. Of Nexus Seawoods, Mumbai from your Cinepolis app.
                              I have also shared the receipt of the payment . So I hopefully look forward to get my ticket as soon as possible or else I'd like to get my all money refunded back to my bank account as soon as possible.
                              Thank You.
                              Cinepolis India customer support has been notified about the posted complaint.
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                                R
                                Ronak Jaiswal
                                Oct 20, 2022
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                                Resolved

                                Address: Cinepolis Unity mall rohini

                                I am buying a ticket of black Adam in Cinepolis unity one Mall Rohini I visited cinema hall and see the picture the cinema hall screen is shaking in whole movie I can't see the proper movie
                                Nov 30, 2022
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 21, 2022
                                Cinepolis India Customer Care's response                                 Hi Ronak,

                                Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                                Regards,
                                Team Cinepolis
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                                  S
                                  Samarth748
                                  Oct 20, 2022
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                                  Resolved

                                  I booked 2 tickets of doctor g at db mall bhopal for 20 october 2022 on 19 october 2022 my money got deducted but the tickets were not booked so please refund my money as i have booked again and therefore i’m attaching the payment details
                                  Nov 26, 2022
                                  Complaint marked as Resolved 
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 21, 2022
                                  Cinepolis India Customer Care's response                                   Hi Samarth,

                                  Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                  Regards,
                                  Team Cinepolis
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                                    T
                                    Tushar suresh kale
                                    Oct 16, 2022
                                    Resolved
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                                    Resolved

                                    Address: At jawarabodi post sathgaon ta.chimur dist chandrapur

                                    Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                                    Cinema hall in vr mall nagpur But ticket not book
                                    Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
                                    My account details is
                                    Shown in attached file and Below is bank details which I send money and I want return back on same account

                                    Here’s my Jupiter (Federal) account details:

                                    Name: Tushar Suresh Kale
                                    Account: [protected]
                                    IFSC: FDRL0007777
                                    Oct 17, 2022
                                    Complaint marked as Resolved 
                                    Solved
                                    Cinepolis India customer support has been notified about the posted complaint.
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                                    1 found this helpful
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                                      T
                                      Tushar suresh kale
                                      Oct 16, 2022
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                                      Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                                      Cinema hall in our mall But ticket not book
                                      Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
                                      My account details is
                                      Shown in attached file and Below is bank details which I send money and I want return back on same account
                                      Here’s my Jupiter (Federal) account details:

                                      Name: Tushar Suresh Kale
                                      Account: [protected]
                                      IFSC: FDRL0007777
                                      Cinepolis India customer support has been notified about the posted complaint.
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                                        T
                                        Tushar suresh kale
                                        Oct 16, 2022
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                                        Address: At. Khapri new rehabilitation colony-441108

                                        Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                                        Cinema hall of VR mall in nagpur But ticket not book
                                        Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account . I call to vr help desk but problem not solved.
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Oct 16, 2022
                                        Updated by Tushar suresh kale                                         Sir solve my problem 24 hr completed but problem not solved. I attack my relevant documents.

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