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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jan 26, 2026
Complaints 1312
Resolved
662
Unresolved
650
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 18

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N
Nopo
Aug 29, 2022
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Query regarding CCTV camera inside Cinepolis P&M mall,Patna movie hall

Do Cinepolis P& M mall, Patna have CCTV cameras installed inside movie halls??...
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Nopo
Aug 29, 2022
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Query regarding CCTV camera inside theatre of Cinepolis patna

Hello,
This is not a complaint, it is just a query. I just want to know is there any CCTV camera installed in the theatre of Cinepolis, P & M Mall, Patna to record/monitor the activity of audience while watching the movie? Please reply. Thanks in advance....
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A
Arnav_Gupta
from Bengaluru, Karnataka
Aug 28, 2022
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Money got deducted but ticket i did't get ticket confirmation of liger at fun cinemas 10 15 am show. i request you to Kindly refund my money.i am adding pics of transaction below . I booked tickets from cinepolis app and i didn't recieved ticket in my ticket section also
+2 photos
Oct 6, 2022
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2022
Cinepolis India Customer Care's response Hi Arnav,

Thanks for writing in. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis
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    B
    Bipin7
    from Hyderabad, Telangana
    Aug 23, 2022
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    Address: Cinepolis, dsl virtue mall, hyd.

    So hot in the hall, no AC turned on.
    Cinepolis India customer support has been notified about the posted complaint.
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    Hi Bipin,

    Apologies! please let us know your contact no., email id & the exact cinema location so that we can assist you further.

    Regards,
    Team Cinepolis
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      A
      Adarsh Shrivastav
      Aug 20, 2022
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      Address: Cinepolis Bannerghatta road

      You are selling cold drinks at 350 500ml which is a 10 times the cost of market.
      Cinepolis India customer support has been notified about the posted complaint.
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      Hi Adarsh,

      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, exact cinema location and email id so we can assist you further.

      Regards,
      Team Cinepolis
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        A
        Anil kumar karyam
        Aug 18, 2022
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        Screen and sound disruption

        Address: Audi 4, cinepolis SJR central mall, bhannergatta road, bengaluru

        There was a serious disruption while playing the movie with screen shaking and sound breaking all the time while playing...it has happened during the start of the movie and they played again..but it started again sometime after intermission...
        Very very bad experience...
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        H
        Harihara Suthan
        Aug 18, 2022
        Resolved
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        Resolved

        Today we have visited Cinepolis in the Fun mall Coimbatore, Movie stopped in the middle...and it's totally unbearable.So kindly take the action
        +1 photos
        Sep 23, 2022
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        Aug 21, 2022
        Cinepolis India Customer Care's response         Hi Harihara,

        Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

        Regards,
        Team Cinepolis
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          R
          Rajesh R am
          from Bengaluru, Karnataka
          Aug 14, 2022
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          Address: Bengaluru

          Hello,
          I'm Rajesh Ram from Bangalore today I have booked a ticket for the Viruman Tamil movie at Cinepolis ETA Mall @ 6 PM Show. Link generated for UPI pay and I have paid Rs. 940. Money was deducted but I haven't received any tickets for the money I paid!

          Please look into this problem and do the needful
          Cinepolis India customer support has been notified about the posted complaint.
          View replies
          Hi Rajesh,

          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

          Regards,
          Team Cinepolis
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            A
            arunbchandra
            from Mangalore, Karnataka
            Aug 14, 2022
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            Address: City central mall mangalore

            I had made booking at cinepolis mangalore screen no.4 for the movie "enna than case kodu" on 14.08.2022 for the 07.15pm show.
            I had taken a bottle of frooti which had purchased from outside with me.
            The security staff at the entrance won't allow me to take inside the screen stating that out side food and beverages not allowed. As per my knowledge frooti is a soft drink which differ from a beverage. I had made this complaint during interval time with the Manger of the theater. Still there is no use.
            Although the company is serving food and beverages inside the theater why they are not allowing a drink eventhough it is not an beverage and doesn't have any security thread.
            Cinepolis India customer support has been notified about the posted complaint.
            View replies
            Hi Arunbchandra,

            Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email ID so we can assist you further.

            Regards,
            Team Cinepolis
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              S
              Sai Sangram
              Aug 13, 2022
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              Hi, I Left my Wallet at seat in Audi8 J11(VIP) Forum Shantiniketan Mall, Bangalore after 10:25PM (Sita Ramam) Show on Aug12/2022.
              Please keep it safe. I shall collect it tomorrow morning.
              Cinepolis India customer support has been notified about the posted complaint.
              View replies
              Hi Sai,

              Thanks for writing us. We would request you to share your contact number and email ID so we can assist you further.

              Regards,
              Team Cinepolis
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                0786sameer0786
                Aug 11, 2022
                Resolved
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                Resolved

                I booked a ticket through Cinépolis mobile app and paid ₹147 through upi but haven’t got any ticket confirmation and it shows no tickets have been booked in the app. Please help
                +1 photos
                Aug 11, 2022
                Complaint marked as Resolved 
                Cinepolis support team processed the refund amount back to my bank account the next day itself.
                Cinepolis India customer support has been notified about the posted complaint.
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                  I
                  Ilovecinema
                  Jul 29, 2022
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                  Address: Cinepolis, fun mall, avinashi road, peelamedu, coimbatore

                  In cinepolis coimbatore, the front row seats aren't generally available online but could be booked at the counter. But over the past few weeks, the front row seats aren't available at all and everyone is being forced to buy the costlier tickets. It is located in an area of colleges and most o[censored]s prefer the front row seats. No wonder most of the times not more than 20 seats are booked even on the first day. Please resolve, if not online atleast let the front row seats be available at the counter.
                  Cinepolis India customer support has been notified about the posted complaint.
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                    M
                    max654
                    Jul 27, 2022
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                    Privacy of customers and misinformation

                    I have come to know from the staff of theater that inside the auditoriums cinepolis has infra red cameras. I would like to know why customers are not informed about this at time of buying tickets?

                    I would also like if cinepolis can clarify what government guidelines it follows for installation of cameras. And what all is installed inside the auditorium which might affect privacy of viewers...
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                    P
                    Princeraghawendra
                    from Patna, Bihar
                    Jul 24, 2022
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                    Resolved

                    Address: Digha ghat polson, Patipul, Patna

                    The Cinepolis Patna is not following the corona guidelines and the staff including manager behaviour is not acceptable at all. They do not allow the customers to take food and beverages at the cinepolis premises but this is not for all the customers. The customers familier to them are allowed to take the f&b items but for the rest the rule is not same for rest. As apart they even dont provide any baggage counter or keep a store place for customers. As a result i had to through all 5 coke cans outside the premises. Hereby i was pushed hard by the manager and staff to through the whole can out of premises. So, its a humble request to take a serious action against the manager and fellowmen on a serious node.

                    Regards
                    Raghawendra Pandey
                    [protected]
                    Aug 29, 2022
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 27, 2022
                    Cinepolis India Customer Care's response                     Hi Raghawendra,

                    Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your email id so we can assist you further.

                    Regards,
                    Team Cinepolis
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                      N
                      Nisssss
                      Jul 19, 2022
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                      On cinepolis website, I can't see any shows on 21st July in Nodia Region. I have my day off but can't see any shows to book. Could you please help for the same
                      Cinepolis India customer support has been notified about the posted complaint.
                      View replies
                      Hi,

                      Thanks for writing in. Kindly stay tuned to our website/app for the latest update in this regard. You can refer to our website via the given link: https://www.cinepolisindia.com/.

                      Regards,
                      Team Cinepolis.
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                        R
                        Rinku36291
                        Jul 15, 2022
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                        CCTV Inside movie halls

                        Do Cinepolis Ashima Mall Bhopal have CCTV cameras installed inside movie halls??...
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                        S
                        Sudheer_4454
                        Jul 15, 2022
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                        Picture and Sound Quality

                        Address: PVP Square, Vijayawada

                        We went to watch Thor's latest movie into of the screens in Cinepolis, PVP Mall but utterly disappointed with the Picture and Sound Quality. I have been seeing this issue every time when I watch a movie on one of their screens in PVP Square. The screens are having dirt marks all over and the screens are dull without any clarity. When it comes to sound, it will be a worst experience like as if you are watching a movie on a phone's speaker....
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                        nikki06 xoxo
                        Jul 11, 2022
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                        Address: 105J, Block F

                        We watched Minions on 10th July and seat no L11 had a huge metal hook popping out that cut my daughters hand. I have pictures to substantiate this too.
                        As seats were booked, we could not even shift and the poor kid spent most of the time being on one corner of the swat, sitting uncomfortably.
                        Cinepolis India customer support has been notified about the posted complaint.
                        View replies
                        Hi Nikki,

                        Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                        Regards,
                        Team Cinepolis
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                          yogini97
                          from Dombivli, Maharashtra
                          Jul 9, 2022
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                          Address: Seawood grand central mall

                          Hi, this is yogini railkar, and I booked a movie ticket for 8 July 2022 for Thor love and thunder 4DX at 11:30 at night, but accidently left my actual glasses in the 3D glass stash...



                          kindly find attach here with my movie ticket and also kindly let me know when and from where I can collect my actual glasses..
                          Cinepolis India customer support has been notified about the posted complaint.
                          View replies
                          Hi Yogini,

                          Thanks for writing us. We would request you to share your contact number, exact cinema location and email id so we can assist you further.

                          Regards,
                          Team Cinepolis
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                            V
                            Vamsi Karumanchi
                            Jul 9, 2022
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                            Resolved

                            Ticket not received yet

                            I have booked tickets for a Telugu movie Happy Birthday in Cinepolis box-office, BSR Mall, Chennai for 4:15 PM show on 8th July. But still I didn't receive my tickets to my mobile number....
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