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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jul 5, 2026
Complaints 1316
Resolved
663
Unresolved
653
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 18

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A
Abhishek dhoundiyal
from Delhi, Delhi
Oct 31, 2022
Resolved
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Dear sir,

I have booked 4 tickets for 7:20pm show of Kantara in CRM SHAHDARA ( B-6, 7, 8, 9), payment for which was done via Google pay and the amount is deducted.
I haven’t received my M-ticket.

Resolve this issue at the earliest.
Dec 7, 2022
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2022
Cinepolis India Customer Care's response Hi Abhishek,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis
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    A
    Akshay2601
    from Surat, Gujarat
    Oct 30, 2022
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    Address: Cinepolis, Imperial mall, Pal Surat

    We visited Cinepolis Imperial mall surat to watch a movie show on 30th October 2022 timings 2:10 PM. Ram Setu. Here somebody's from the previous show have eaten an apple and thrown waste in a bottle container. It's too pathetic. Is this the service given by Cinepolis company? This is unacceptable. Is this what we are paying for? Kindly look into it. Please
    Cinepolis India customer support has been notified about the posted complaint.
    View replies
    Hi Akshay,

    Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

    Regards,
    Team Cinepolis
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      R
      Rupa Hiremath
      Oct 28, 2022
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      Confirmed! Booking ID WXT8JSX
      Check your movie ticket/s, get related offers and T&C here:https://in.bookmyshow.com/profile/purchase-history?data=zoYrjziOvp-Q1V-E1-a...⇄
      - BookMyShow
      Cinepolis India customer support has been notified about the posted complaint.
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        H
        Hemlata.yadavv
        from Hyderabad, Telangana
        Oct 28, 2022
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        I have ordered french fries which I got very less in quantity and was overpriced as well
        Cinepolis India customer support has been notified about the posted complaint.
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          T
          Teja2580
          from Hyderabad, Andhra Pradesh
          Oct 26, 2022
          Resolved
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          Resolved

          Address: Cinepolis India Private Limited 10th floor, DLF Two Horizon Centre DLF-V, Gurugram-122002, India

          I did payment to buy tickets payment deducted from phone pe no tickets booked no tickets showing in Cinepolis app worst app
          Nov 29, 2022
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Oct 26, 2022
          Cinepolis India Customer Care's response           Hi Teja,

          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

          Regards,
          Team Cinepolis
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            C
            chaithu146
            from Hyderabad, Telangana
            Oct 25, 2022
            Resolved
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            Resolved

            Address: Hyderabad

            I tried to book 4 tickets for a movie in Cinepolis, Virtue mall, Uppal, Hyderabad. The money was debited but the tickets are not confirmed. There is not even basic information regarding the refund status or transaction status. This is so far the worst service I have faced from a multiplex of this repute.

            Date of transaction:[protected]
            Time: 1:50 pm
            Amount debited: 780 rupees

            If you are not providing me refund in stipulated time, I am going to file a legal case in consumer forum for this unethical practice.
            Nov 26, 2022
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Oct 26, 2022
            Cinepolis India Customer Care's response             Hi Chaithu,

            Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

            Regards,
            Team Cinepolis
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              C
              Chitaanviki
              Oct 25, 2022
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              Hi,

              I have been a regular movie goer to Cinepolis Orion East - Bengaluru. I have always noticed that the washrooms are not clean and it's always stinking.

              Could you please take it up with the manager of the concerned location.
              Cinepolis India customer support has been notified about the posted complaint.
              View replies
              Hi Chitaanviki,

              Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

              Regards,
              Team Cinepolis
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                A
                Ananya282
                Oct 24, 2022
                Resolved
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                Resolved

                I had booked 4 tickets in cinepolis app in orion east mall banaswadi, Bengaluru and paid Rs. 780. I see the money got deducted from bank account but the tickets have not got booked yet. So I request you to please look into this and refund my money as soon as possible.
                I have put ss for reference.
                Thanks
                Nov 26, 2022
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Oct 24, 2022
                Updated by Ananya282                 The booking was done on cinepolis app on 24th Oct 2022
                Please refund it as soon as possible
                Verified Support
                Oct 26, 2022
                Cinepolis India Customer Care's response                 Hi Ananya,

                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                Regards,
                Team Cinepolis
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                  A
                  Ananya282
                  Oct 24, 2022
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                  I had booked 4 tickets in cinepolis app in orion east mall banaswadi. I see the money got deducted from bank account but the tickets have not got booked yet. So I request you to please look into this and refund my money as soon as possible.
                  Thanks
                  Cinepolis India customer support has been notified about the posted complaint.
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                    T
                    Teja2580
                    from Hyderabad, Andhra Pradesh
                    Oct 23, 2022
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                    Address: Cinepolis India Private Limited 10th floor, DLF Two Horizon Centre DLF-V, Gurugram-122002, India

                    I booked tickets from Cinepolis India app i paid for ticket but tickets are not booked
                    Cinepolis India customer support has been notified about the posted complaint.
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                      M
                      Martand Singh
                      Oct 23, 2022
                      Resolved
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                      Resolved

                      I booked a ticket at Cinepolis website for World Cup match Ind vs Pak with the transaction number[protected]. I haven’t received any information about tickets/bookind ID on mail/text. As soon as I made the payment the screen went blank. No update received yet except the debit amount from my bank account. No customer care number available, no email available. They even stopped replying on Twitter DM.
                      Oct 30, 2022
                      Complaint marked as Resolved 
                      Thanks for helping out with this. I was facing a lot of troubles getting in touch with Cinepolis customer support. My money was refunded to the same source just after 2 days of this complaint. Thanks.
                      Cinepolis India customer support has been notified about the posted complaint.
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                        A
                        Archit78
                        Oct 21, 2022
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                        Respected Sir/Mam
                        I Archit Shikare, booked ticket for the Movie Black Adam (2D English) of 12:50 p.m, 22nd October 2022. Of Nexus Seawoods, Mumbai from your Cinepolis app.
                        I have also shared the receipt of the payment . So I hopefully look forward to get my ticket as soon as possible or else I'd like to get my all money refunded back to my bank account as soon as possible.
                        Thank You.
                        Cinepolis India customer support has been notified about the posted complaint.
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                          R
                          Ronak Jaiswal
                          Oct 20, 2022
                          Resolved
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                          Resolved

                          Address: Cinepolis Unity mall rohini

                          I am buying a ticket of black Adam in Cinepolis unity one Mall Rohini I visited cinema hall and see the picture the cinema hall screen is shaking in whole movie I can't see the proper movie
                          Nov 30, 2022
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 21, 2022
                          Cinepolis India Customer Care's response                           Hi Ronak,

                          Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                          Regards,
                          Team Cinepolis
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                            S
                            Samarth748
                            Oct 20, 2022
                            Resolved
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                            Resolved

                            I booked 2 tickets of doctor g at db mall bhopal for 20 october 2022 on 19 october 2022 my money got deducted but the tickets were not booked so please refund my money as i have booked again and therefore i’m attaching the payment details
                            Nov 26, 2022
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 21, 2022
                            Cinepolis India Customer Care's response                             Hi Samarth,

                            Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                            Regards,
                            Team Cinepolis
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                              T
                              Tushar suresh kale
                              Oct 16, 2022
                              Resolved
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                              Resolved

                              Address: At jawarabodi post sathgaon ta.chimur dist chandrapur

                              Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                              Cinema hall in vr mall nagpur But ticket not book
                              Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
                              My account details is
                              Shown in attached file and Below is bank details which I send money and I want return back on same account

                              Here’s my Jupiter (Federal) account details:

                              Name: Tushar Suresh Kale
                              Account: [protected]
                              IFSC: FDRL0007777
                              Oct 17, 2022
                              Complaint marked as Resolved 
                              Solved
                              Cinepolis India customer support has been notified about the posted complaint.
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                              1 found this helpful
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                                T
                                Tushar suresh kale
                                Oct 16, 2022
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                                Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                                Cinema hall in our mall But ticket not book
                                Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
                                My account details is
                                Shown in attached file and Below is bank details which I send money and I want return back on same account
                                Here’s my Jupiter (Federal) account details:

                                Name: Tushar Suresh Kale
                                Account: [protected]
                                IFSC: FDRL0007777
                                Cinepolis India customer support has been notified about the posted complaint.
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                                  T
                                  Tushar suresh kale
                                  Oct 16, 2022
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                                  Address: At. Khapri new rehabilitation colony-441108

                                  Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                                  Cinema hall of VR mall in nagpur But ticket not book
                                  Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account . I call to vr help desk but problem not solved.
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Oct 16, 2022
                                  Updated by Tushar suresh kale                                   Sir solve my problem 24 hr completed but problem not solved. I attack my relevant documents.

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                                    M
                                    Mr.kushal
                                    from Mumbai, Maharashtra
                                    Oct 15, 2022
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                                    Hi this is Kushal i have booked 2tickets for doctor G movie for 16th Oct-22 from Cinepolis app, money got debited but tickets are not showing on app, also no mail/sms received.
                                    Ticket confirmation needed or refund the money if received.
                                    Attaching Screen shot of payment.
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Mr.kushal,

                                    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                    Regards,
                                    Team Cinepolis
                                    Reply
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                                      A
                                      Akhil Raveendranathan
                                      Oct 15, 2022
                                      Resolved
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                                      Resolved

                                      Very disappointed from Cinepolis kochi. We are not able to see the video playing only video. It happened couple of times. we never expected such stupid things from Cinepolis. We lost our time people are frustrated. Kindly do the immediate action ASAP
                                      Location : Kochi
                                      Central square
                                      Cinepolis
                                      Screen 6
                                      Movie ; ini uttaram
                                      Dec 1, 2022
                                      Complaint marked as Resolved 
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 19, 2022
                                      Cinepolis India Customer Care's response                                       Hi Akhil,

                                      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                                      Regards,
                                      Team Cinepolis
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                                        M
                                        Milan#219
                                        from Cuttack, Odisha
                                        Oct 13, 2022
                                        Resolved
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                                        Resolved

                                        Address: Cinepolis Esplanade Bhubaneswar

                                        I booked 3 tickets for one piece film red on 6th October, 2022 (venue Cinepolis Nexus Esplanade Bhubaneswar) through Cinepolis Android app but then i paid through phone pe upi after that I've not received any tickets or e-mails, i even have that screenshot of successful transaction on phone pe but i haven't got any tickets, please Refund my money and resolve my problem.
                                        Nov 14, 2022
                                        Complaint marked as Resolved 
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 14, 2022
                                        Cinepolis India Customer Care's response                                         Hi Milan,

                                        Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                        Regards,
                                        Team Cinepolis
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