Cinepolis India Complaints & Reviews

The price of cold drinks is just too much. For a small quantity of cold drink you are charging 290.

Date of Incident : 08/07/2022
Client No : M/087056
Location : Cinepolis Lake Mall, Kolkata
Full Desc : Halfway through the show, there was some electrical short circuit issue in the mall and the entire lobby area was full of smoke, the smoke entered the theatre as well, it was suffocating, it was very hot inside, the ACs were not working it seemed but still the management kept running the show putting our lives at risk. There were only 9 people at the theatre for the morning show so hardly any people to complaint. When I went to the staff, they said the issue is with the mall and they can't do anything. These theatre charge so much for the ticket and F&B yet cannot provide a safe environment to us. I had to leave before the show ended.

Desirable Resolution : Full Refund of ticket and F&B because of the horrible experience that I had today.

Hi Cinepolis India, I was booking through the cinepolis app for THOR movie 9:25AM show 10th July 2022 Acropolis mall. My money has been deducted but I did not receive any tickets please look in the matter ASAP.

Email - [protected]@gmail.com

I have paid through the cinepolis app an amount of Rs.610 for Thor movie 9:25 AM 10th July 2022, but did not receive any ticket. Please look in the matter ASAP . Please contact me in my personal email where I can give proof of my payment.

Cinepolis Mangalore Karnataka is trying to sell food vouchers forcefully along with movie tickets and asking the customers to pay high amount, I had faced the same issue several times when booking a ticket the executives say that they can't provide just movie tickets it's mandatory to buy food vouchers along with the tickets and also in the food section while buying food while paying through QR code or any wallets executives ask us to pay directly to their personal bank account and charge more price than it's mentioned in the menu. So please look into the issue and take necessary action against the corrupt employees and avoid loosing customers because of these corrupt employees. I have attached the screenshots of the payments I had done directly to their personal account after buying food.

Do TDI cinepolis sec 17 chandigarh have cameras inside the theatre.

Did not receive a printed ticket or bill for our movie ticket purchase. The cashier took my phone to click a photo of the selected seats and asked us to show it to the gate agent. While we were allowed to enter, I am concerned about the authenticity of the transaction. There also was a sign that said that Cinepolis will issue the tickets for free in case the customer does not receive a printed bill. What should I do?

I have booked the ticket for today's movie show of rocketry but I don't get ticket in your app

I ve forgotten my precious Tupperware red colour water bottle while watching movie in nagpur Cinepolis on date 25.06.2022, time of show 10.25, AUIDI 4
SEAT I8, I9
NAME OF MOVIE BLACK PHONE.

There is no contact number no email address and no lost item request channel in Cinepolis website via which I can communicate with Cinepolis.

Booking details Nagpur Cinepolis
Date 22nd june 2022
Time 9:30 PM
Seat D1, D2
Broken seat and temperature was hot very uncomfortable.
Disappointed with the service by Cinepolis.

I booked a cinepolis ticket to watch a Kannada movie on Bannerghatta road Bangalore central. I asked for last seats L 10 and 11. The entire theatre was free and these seats were available.

The executive booked A10 and 11. The seats in the first row. Such an amazing way to cheat. Expected better from a brand like cinepolis. Disappointed. Disgusted.

I would like to highlight an issue that I faced today. I went to watch Jurassic world movie today in Cinepolis hall and the movie was not fitting in the screen. The subtitle and the upper part of the movie was not coming in the screen.

I raised this issue with cinepolis staff and they mentioned that the issue is pan india. However, I checked with others and they had a normal experience. I am extremely disappointed with the cinepolis services and also on the fact that your team lied.

Request to please look into this issue and take appropriate action.

Please find below the ticket details:

Hi! Your Paytm movie ticket details for Jurassic World: Dominion are: Sat, June 18, 12:20 PM at Cinepolis One Awadh Center Mall, Gomti Nagar, Audi - SCREEN 1. Seats: PREMIUM-J10, J11.

Booked 4 tickets from cinepolis app in cinepolis patna . My transaction shows successful but ticket not booked.

I booked a ticket with your app
My details are
Ankit Agarwal
[protected]@yahoo.com
[protected]
I have booked it for Cinepolis Nagpur

I have been debited by 1600 rs but no ticket do revert urgently and refund the amount

Hi,
I would like to bring an incident to your attention which we faced at Cinepolis Ticket Booking Counter, Orion East Mall, Dated 6th June, 2022. We approached the guy at the ticket booking counter for Two Tickets of 6:45 pm show of Samrat Prithwiraj. That guy showed us the monitor and said only grey coloured seats are available which belong to J and K rows, farthest from the screen and these two tickets cost us Rs 400. We entered the auditorium only to find that the entire front row seats, approximately 4 - 5 rows were almost empty with one or two people can be seen here and there. To our surprise, we noticed the people who came following us all got the J ar K row tickets, keeping the front row empty which are of the tickets of lesser amount. When we contacted the counter guy after the show he completely denied the fact, what a great show of customer service!
Here is my question to Cinepolis, why were we misguided or deceived and denied lesser value front row tickets when there were approximately 25 to 30 people in the entire auditorium? Is these a new kind of business trick of post COVID times?
Please provide a good and justified reason to this ASAP.

Dear Team

Today visit andheri mumbai cinepolis fun cinema to wacth movie 4.20pm with family show hambirrao marathi book m row 9 tickets some of the seats having issue push back not working & in between something is bits checked in interval bugs were there. Due to seat push back issue old parents get problem this worst experience of cinema.
Pls get rectify those seats.
Tratment of bugs.

Regrads
Santosh
[protected]

This is very disgusting and complete dictatorship from Cinepolis when we purchase a ticket at the counter there is auto add on 150 per person and it cannot be cancelled which is completely day loot from Cinepolis (Mangalore), if we book online there is an option to skip this add on
This is real pain for a common man who wants to watch a movie with his family

No bill provided for purchase despite asking twice. Manager not available to cater look after their commitment of "if no bill provided, contact manager". This was at Cinepolis Central mall, Arekere, Bangalore

They screened Top Gun Maverick in a 4D theater with a 2D film !!! That's a fraud as incorrect inaccurate information is provided to public ...

This was Cinepolis Dlf Saket, 11.25 PM show on 27 May 2022.

Contact me[protected]

I went twice for movie in Cinepolis but whenever I order mini coke they use to say non available sir ., but they say small ani large AVAILBAL why so this .?? This is very disgusting to see such type of policy as they are using as every one knows that minicome price is 140 rupee and small of 270 rupee ., why so ? Agreed due to quantity price may differ but why don’t they serve mini coke .?? What is actual reason ? I want to know ., otherwise u should remove that mini coke from ur flex