Submit a Complaint
Claimed

Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Aug 3, 2026
Complaints 1318
Resolved
663
Unresolved
655
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Cinepolis India

Having problems with Cinepolis India?

File a complaint and get it resolved by Cinepolis India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Cinema
Cinepolis India

Cinepolis India reviews & complaints page 19

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Akhil Raveendranathan
Oct 15, 2022
Resolved
Report
Copy
Resolved

Very disappointed from Cinepolis kochi. We are not able to see the video playing only video. It happened couple of times. we never expected such stupid things from Cinepolis. We lost our time people are frustrated. Kindly do the immediate action ASAP
Location : Kochi
Central square
Cinepolis
Screen 6
Movie ; ini uttaram
Dec 1, 2022
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2022
Cinepolis India Customer Care's response Hi Akhil,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

Regards,
Team Cinepolis
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Milan#219
    from Cuttack, Odisha
    Oct 13, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: Cinepolis Esplanade Bhubaneswar

    I booked 3 tickets for one piece film red on 6th October, 2022 (venue Cinepolis Nexus Esplanade Bhubaneswar) through Cinepolis Android app but then i paid through phone pe upi after that I've not received any tickets or e-mails, i even have that screenshot of successful transaction on phone pe but i haven't got any tickets, please Refund my money and resolve my problem.
    Nov 14, 2022
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Oct 14, 2022
    Cinepolis India Customer Care's response     Hi Milan,

    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

    Regards,
    Team Cinepolis
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Raazib Khan
      Oct 13, 2022
      Report
      Copy

      Tried booking tickets via the Cinepolis app, however the amount for deducted, paid through gpay but ticket is not booked neither did receive a refund.
      Cinepolis India customer support has been notified about the posted complaint.
      View replies
      Hi Raazib,

      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

      Regards,
      Team Cinepolis
      Reply
      Hi Raazib,

      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

      Regards,
      Team Cinepolis
      Reply
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Manjunathnaidu21
        from Mumbai, Maharashtra
        Oct 11, 2022
        Report
        Copy

        Today one of my complaint got resolved by Cinepolis.but my 11 months complaint by Cinepolis is not resolved still.i booked tickets for 900rs but amount got debited but ticket was not issued. Utr no[protected]. Please check and solve my problem
        Cinepolis India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          MeghaVen
          Oct 11, 2022
          Resolved
          Report
          Copy
          Resolved

          I have booked 2 tickets for Kantara movie at Cinepolis Orion East, I have made payment, money is debited, yet to receive ticket, I have booked on 11th October, show is tomorrow at 12:10, please send ticket
          Nov 13, 2022
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Oct 13, 2022
          Cinepolis India Customer Care's response           Hi Megha,

          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

          Regards,
          Team Cinepolis
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Manjunathnaidu21
            from Mumbai, Maharashtra
            Oct 11, 2022
            Resolved
            Report
            Copy
            Resolved

            Amount has been debited from my account but ticket not booked.i made of payment of 900rs for 4 tickets for kantara movies on 3.40am 11/10/2022 but ticket was not issued but amount was debited from bank.please check my mobile number-[protected] upi ref no[protected]
            Oct 11, 2022
            Complaint marked as Resolved 
            Amount was refunded to my accy
            Cinepolis India customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Venkatesh05
              Oct 10, 2022
              Report
              Copy

              Address: CTS No. 4784B, 3rd Floor, Urban Oasis Mall, Gokul Road Urban Oasis Mall, Hubballi, Karnataka 580030

              On 1st Oct, we tried booking 4 tickets for Vikram vedha movie show at 7:15pm in your cinepolis website (www.cinepolisindia.com).

              Unfortunately amount was debited from my UPI account but booking was not confirmed.

              I discussed with Cinepolis manager in Hubli, Karnataka. He told he will raise refund request but even after 10days no refund is processed.

              Request you to please expedite and provide the refund immediately.

              UTR transaction reference number:[protected]
              Transaction number: T2210011706566256075407
              Transaction amount to be refunded: 860.
              Cinepolis India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                VivekVk
                from Mysore, Karnataka
                Oct 9, 2022
                Resolved
                Report
                Copy
                Resolved

                Address: Bangalore

                Very bad experience last time I have visited here during the show the hall was not at clean and sound was also so poor after giving the feedback I got the cal from manager and hey appolise for the issue and offered me 2movie tickets any time any show now if I cal them they saying it's wrong number very bad commitment so please don't visit to cinepolis and dnt believe them any time anywhere this was his number [protected] fraud manager
                Nov 11, 2022
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                Oct 10, 2022
                Cinepolis India Customer Care's response                 Hi Vivek,

                Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                Regards,
                Team Cinepolis
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ajithkumarm123
                  from Bengaluru, Karnataka
                  Oct 8, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Cinepolis nexus shanthiniketan

                  I have booked ticket through cinepolis application. Payment was done through PhonePe, Amount got debited but there was no confirmation on tickets either through mail or message in mobile number. Please check and initiate the refund for the same . Attached the screenshots
                  Oct 10, 2022
                  Complaint marked as Resolved 
                  Refund received the next into the source account. Thank you for the immediate resolution
                  Cinepolis India customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Venkata Srikanth D
                    Oct 3, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Hi Team,

                    I have tried to book tickets through cinipolis mobile app did payment through phone today money got deducted but haven't got confirmation on tickets. Kindly check and refund the same.

                    Below are transaction details:

                    HDFC Bank: Rs 354.00 debited from a/c **8569 on 03-10-22 to VPA cinepolisindia.[protected]@hdfcbank(UPI Ref No[protected]. Not you? Call on [protected] to report

                    Transaction ID T2210032250031701647754
                    Oct 4, 2022
                    Complaint marked as Resolved 
                    Amount got refunded successfully
                    Cinepolis India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      Gunashri R P
                      Sep 29, 2022
                      Report
                      Copy

                      I have paid rupees 810 for ponniyin selvan movie at Cinepolis ETA mall Bangalore via the cinepolis app. The amount was deducted from my account but I did nor recieve the tickets.
                      Cinepolis India customer support has been notified about the posted complaint.
                      View replies
                      Hi Gunashri,

                      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                      Regards,
                      Team Cinepolis
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Navneet Bhat 18M4528
                        Sep 26, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Hubli

                        I had booked tickets for a movie called KANTARA in Cinepolis hubli through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section.
                        Oct 29, 2022
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 28, 2022
                        Cinepolis India Customer Care's response                         Hi Navneet,

                        Thanks for writing in. Apologies! please let us know your contact no. so that we can assist you further.

                        Regards,
                        Team Cinepolis
                        View replies
                        I have booked my ticket for OMG 2 movie today..payment done but ticket not issued to me by cinepolis..this is my order id..[protected].kindly do needful
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Kishore Freddy
                          from Chennai, Tamil Nadu
                          Sep 25, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Thoraipakkam, Chennai

                          Kishore Anand from Chennai, India. I booked a ticket for Vendhu Thanindhathu Kaddu at BSR Mall Chennai (Thoraipakkam). The payment was done through Gpay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation email. Refund was not initiated. I have attached the screenshot of the booking screen and the payment for your reference.

                          Kindly do the needful, please and initiate the "refund". Many thanks!

                          Ticket Booking Information:

                          Patron: Kishore Anand

                          Email: [protected]@gmail.com

                          Movie: Vendhu Thanindhathu Kaddu

                          Date & Time: Sun 25th 10:45 PM

                          Seat No: K11

                          Payment mode: Gpay

                          Paid: 152.55

                          Payment Confirmation Time: 9:16 PM

                          UPI Transaction ID:[protected]
                          Nov 3, 2022
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 28, 2022
                          Cinepolis India Customer Care's response                           Hi Kishore,

                          Thanks for writing in. Apologies! please let us know your contact no. so that we can assist you further.

                          Regards,
                          Team Cinepolis
                          Verified Support
                          Oct 02, 2022
                          Cinepolis India Customer Care's response                           Hi Kishore,

                          Thanks for sharing details with us. We have shared your concern to our concerned team and will get back to you soon.

                          Regards,
                          Team Cinepolis
                          View replies
                          Contact Number: [protected]
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mayuresh Jaysing Chavan
                            Sep 20, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Sri Sai Bungalow, Lane 2, Pathare-Thube Nagar, Kharadi Bypass, Behind Hanuman Super Market

                            I made payment from Paytm & transaction was successful. But ticket wan't booked & no refund was initiated.
                            Movie Name: Avatar IMAX 3d
                            Multiple: Cinepolis Westend Mall- Pune
                            Time: 4.15pm, 23 September 2022
                            Oct 25, 2022
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 22, 2022
                            Cinepolis India Customer Care's response                             Hi Mayuresh,

                            Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                            Regards,
                            Team Cinepolis
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              saurabh25rawat
                              from Bhiwadi, Rajasthan
                              Sep 19, 2022
                              Report
                              Copy

                              Address: Cinepolis Cross River Mall Shahadra

                              Two seats were booked in Cinepolis Cross River Mall, Shahadra - G5, G6 Executive.
                              audio were poor was ear paining, Seat was broken, Ac wasn't working Audio quality was poor this was already mentioned to Mr. Aman there the only Compensation was a Recliner seat, my whole experience was spoiled didn't enjoyed the movie . and there was no apologies even .
                              U pay good money to have this poor experience, if i would have know i would have gone to any local theatres.
                              Cinepolis India customer support has been notified about the posted complaint.
                              Sep 21, 2022
                              Updated by saurabh25rawat                               there is still no update with this .
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sufi_mohammed
                                from Coimbatore, Tamil Nadu
                                Sep 18, 2022
                                Report
                                Copy

                                Address: Fun mall Coimbatore Tamilnadu

                                Coimbatore Fun cinemas Cinepolis FoodCourt Sweet Corn, Pop Corn price Distribution is totally very high
                                It is more Higher than the Movie Ticket
                                This is not fare for all the Customers including me.
                                Cinepolis India customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  Kartik Katara
                                  Sep 13, 2022
                                  Report
                                  Copy

                                  Address: Cinepolis, Db mall, Bhopal

                                  The cinepolis i went had no proper facilities. The A/C wasnt working, the sound experience is very very poor, the seats are of very bad quality even some of the seats are broken.
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Kartik,

                                  Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                                  Regards,
                                  Team Cinepolis
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Docpoo
                                    Sep 12, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Hello. My booking No. is 10607924. I had book 4 tickets of Movie Brahmastra at cinepolis Nexus, Seawoods in Navi Mumbai for 11pm show of 3D premium.. but I got tickets booked in cinepolis Pune. I was not able to attain the show and got to know regarding the same when I reached nexus Seawood cinepolis. Please kindly look into the matter at the earliest.
                                    Oct 18, 2022
                                    Complaint marked as Resolved 
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 14, 2022
                                    Cinepolis India Customer Care's response                                     Hi,

                                    Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                                    Regards,
                                    Team Cinepolis
                                    Verified Support
                                    Sep 14, 2022
                                    Cinepolis India Customer Care's response                                     Hi,

                                    Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                                    Regards,
                                    Team Cinepolis
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      G
                                      Gautam sachdeva
                                      from Greater Noida, Uttar Pradesh
                                      Sep 12, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Greater noida

                                      The movie has been stopped due to some technical issues nd then started after. 20 min nd provide us spoiler nd then they resumed it back to privous watched for about 30 mins
                                      I WANT MY REFUND OF AMOUNT 300*6 = 1800 paid in greater noida grand venice in cinepolis
                                      +1 videos
                                      Oct 18, 2022
                                      Complaint marked as Resolved 
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 14, 2022
                                      Cinepolis India Customer Care's response                                       Hi Gautam,

                                      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                                      Regards,
                                      Team Cinepolis
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Pratapbpma
                                        from Mumbai, Maharashtra
                                        Sep 10, 2022
                                        Report
                                        Copy

                                        Dear sir
                                        This mail is regarding bad service from cinepolis staff and rude behaviour
                                        I had ordered sweet corn and pizza it was served to me 10mins before my movie got over
                                        Also on asking refund the staff named suraj chougle and mr akhil ranjan behaved rudely with me saying that atleast the food was served to you and no money will be refunded
                                        This is completely unacceptable behaviour and pathetic service
                                        Please take action also i am complaining the same in customer forum
                                        Thanks
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 14, 2022
                                        Cinepolis India Customer Care's response                                         HI Pratapbpma,

                                        Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                                        Regards,
                                        Team Cinepolis
                                        Sep 14, 2022
                                        Updated by Pratapbpma                                         Contact-[protected]
                                        [protected]@gmail.com
                                        Location-seawoods grand central mall cinepolis
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          PVR Cinemas
                                          1.6
                                          (2492)
                                          INOX Leisure / INOXMovies.com
                                          3
                                          (1216)
                                          Vetri Theatre
                                          1
                                          (10)