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Cinepolis India Complaints & Reviews

www.cinepolisindia.com

2.7

Updated: Jul 5, 2026

Complaints 1316

Resolved

663

Unresolved

653

Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍

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Cinepolis India reviews & complaints page 19

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Tried booking tickets via the Cinepolis app, however the amount for deducted, paid through gpay but ticket is not booked neither did receive a refund.

Cinepolis India customer support has been notified about the posted complaint.

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Cinepolis India Customer Care

from Delhi, Delhi

Oct 13, 2022

Verified Support

Hi Raazib,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

Cinepolis India Customer Care

from Delhi, Delhi

Oct 13, 2022

Verified Support

Hi Raazib,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

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Today one of my complaint got resolved by Cinepolis.but my 11 months complaint by Cinepolis is not resolved still.i booked tickets for 900rs but amount got debited but ticket was not issued. Utr no[protected]. Please check and solve my problem

Cinepolis India customer support has been notified about the posted complaint.

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I have booked 2 tickets for Kantara movie at Cinepolis Orion East, I have made payment, money is debited, yet to receive ticket, I have booked on 11th October, show is tomorrow at 12:10, please send ticket

Nov 13, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2022

Cinepolis India Customer Care's response Hi Megha,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

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Amount has been debited from my account but ticket not booked.i made of payment of 900rs for 4 tickets for kantara movies on 3.40am 11/10/2022 but ticket was not issued but amount was debited from bank.please check my mobile number-[protected] upi ref no[protected]

Oct 11, 2022

Complaint marked as Resolved

Amount was refunded to my accy

Cinepolis India customer support has been notified about the posted complaint.

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Address: CTS No. 4784B, 3rd Floor, Urban Oasis Mall, Gokul Road Urban Oasis Mall, Hubballi, Karnataka 580030

On 1st Oct, we tried booking 4 tickets for Vikram vedha movie show at 7:15pm in your cinepolis website (www.cinepolisindia.com).

Unfortunately amount was debited from my UPI account but booking was not confirmed.

I discussed with Cinepolis manager in Hubli, Karnataka. He told he will raise refund request but even after 10days no refund is processed.

Request you to please expedite and provide the refund immediately.

UTR transaction reference number:[protected]
Transaction number: T2210011706566256075407
Transaction amount to be refunded: 860.

Cinepolis India customer support has been notified about the posted complaint.

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Address: Bangalore

Very bad experience last time I have visited here during the show the hall was not at clean and sound was also so poor after giving the feedback I got the cal from manager and hey appolise for the issue and offered me 2movie tickets any time any show now if I cal them they saying it's wrong number very bad commitment so please don't visit to cinepolis and dnt believe them any time anywhere this was his number [protected] fraud manager

Nov 11, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Cinepolis India Customer Care's response Hi Vivek,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

Regards,
Team Cinepolis

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Address: Cinepolis nexus shanthiniketan

I have booked ticket through cinepolis application. Payment was done through PhonePe, Amount got debited but there was no confirmation on tickets either through mail or message in mobile number. Please check and initiate the refund for the same . Attached the screenshots

Oct 10, 2022

Complaint marked as Resolved

Refund received the next into the source account. Thank you for the immediate resolution

Cinepolis India customer support has been notified about the posted complaint.

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Hi Team,

I have tried to book tickets through cinipolis mobile app did payment through phone today money got deducted but haven't got confirmation on tickets. Kindly check and refund the same.

Below are transaction details:

HDFC Bank: Rs 354.00 debited from a/c **8569 on 03-10-22 to VPA cinepolisindia.[protected]@hdfcbank(UPI Ref No[protected]. Not you? Call on [protected] to report

Transaction ID T2210032250031701647754

Oct 4, 2022

Complaint marked as Resolved

Amount got refunded successfully

Cinepolis India customer support has been notified about the posted complaint.

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I have paid rupees 810 for ponniyin selvan movie at Cinepolis ETA mall Bangalore via the cinepolis app. The amount was deducted from my account but I did nor recieve the tickets.

Cinepolis India customer support has been notified about the posted complaint.

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Cinepolis India Customer Care

from Delhi, Delhi

Oct 1, 2022

Verified Support

Hi Gunashri,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

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Address: Hubli

I had booked tickets for a movie called KANTARA in Cinepolis hubli through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section.

Oct 29, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2022

Cinepolis India Customer Care's response Hi Navneet,

Thanks for writing in. Apologies! please let us know your contact no. so that we can assist you further.

Regards,
Team Cinepolis

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M

Mehul Suratwala

Aug 21, 2023

I have booked my ticket for OMG 2 movie today..payment done but ticket not issued to me by cinepolis..this is my order id..[protected].kindly do needful

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Address: Thoraipakkam, Chennai

Kishore Anand from Chennai, India. I booked a ticket for Vendhu Thanindhathu Kaddu at BSR Mall Chennai (Thoraipakkam). The payment was done through Gpay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation email. Refund was not initiated. I have attached the screenshot of the booking screen and the payment for your reference.

Kindly do the needful, please and initiate the "refund". Many thanks!

Ticket Booking Information:

Patron: Kishore Anand

Email: [protected]@gmail.com

Movie: Vendhu Thanindhathu Kaddu

Date & Time: Sun 25th 10:45 PM

Seat No: K11

Payment mode: Gpay

Paid: 152.55

Payment Confirmation Time: 9:16 PM

UPI Transaction ID:[protected]

Nov 3, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2022

Cinepolis India Customer Care's response Hi Kishore,

Thanks for writing in. Apologies! please let us know your contact no. so that we can assist you further.

Regards,
Team Cinepolis

Verified Support

Oct 02, 2022

Cinepolis India Customer Care's response Hi Kishore,

Thanks for sharing details with us. We have shared your concern to our concerned team and will get back to you soon.

Regards,
Team Cinepolis

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K

Kishore Freddy

from Chennai, Tamil Nadu

Sep 29, 2022

Contact Number: [protected]

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Address: Sri Sai Bungalow, Lane 2, Pathare-Thube Nagar, Kharadi Bypass, Behind Hanuman Super Market

I made payment from Paytm & transaction was successful. But ticket wan't booked & no refund was initiated.
Movie Name: Avatar IMAX 3d
Multiple: Cinepolis Westend Mall- Pune
Time: 4.15pm, 23 September 2022

Oct 25, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2022

Cinepolis India Customer Care's response Hi Mayuresh,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

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Address: Cinepolis Cross River Mall Shahadra

Two seats were booked in Cinepolis Cross River Mall, Shahadra - G5, G6 Executive.
audio were poor was ear paining, Seat was broken, Ac wasn't working Audio quality was poor this was already mentioned to Mr. Aman there the only Compensation was a Recliner seat, my whole experience was spoiled didn't enjoyed the movie . and there was no apologies even .
U pay good money to have this poor experience, if i would have know i would have gone to any local theatres.

Cinepolis India customer support has been notified about the posted complaint.

Sep 21, 2022

Updated by saurabh25rawat there is still no update with this .

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Address: Fun mall Coimbatore Tamilnadu

Coimbatore Fun cinemas Cinepolis FoodCourt Sweet Corn, Pop Corn price Distribution is totally very high
It is more Higher than the Movie Ticket
This is not fare for all the Customers including me.

Cinepolis India customer support has been notified about the posted complaint.

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Address: Cinepolis, Db mall, Bhopal

The cinepolis i went had no proper facilities. The A/C wasnt working, the sound experience is very very poor, the seats are of very bad quality even some of the seats are broken.

Cinepolis India customer support has been notified about the posted complaint.

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Cinepolis India Customer Care

from Delhi, Delhi

Sep 14, 2022

Verified Support

Hi Kartik,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

Regards,
Team Cinepolis

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Hello. My booking No. is 10607924. I had book 4 tickets of Movie Brahmastra at cinepolis Nexus, Seawoods in Navi Mumbai for 11pm show of 3D premium.. but I got tickets booked in cinepolis Pune. I was not able to attain the show and got to know regarding the same when I reached nexus Seawood cinepolis. Please kindly look into the matter at the earliest.

Oct 18, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2022

Cinepolis India Customer Care's response Hi,

Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

Regards,
Team Cinepolis

Verified Support

Sep 14, 2022

Cinepolis India Customer Care's response Hi,

Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

Regards,
Team Cinepolis

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Address: Greater noida

The movie has been stopped due to some technical issues nd then started after. 20 min nd provide us spoiler nd then they resumed it back to privous watched for about 30 mins
I WANT MY REFUND OF AMOUNT 300*6 = 1800 paid in greater noida grand venice in cinepolis

+1 videos

Oct 18, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2022

Cinepolis India Customer Care's response Hi Gautam,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

Regards,
Team Cinepolis

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Dear sir
This mail is regarding bad service from cinepolis staff and rude behaviour
I had ordered sweet corn and pizza it was served to me 10mins before my movie got over
Also on asking refund the staff named suraj chougle and mr akhil ranjan behaved rudely with me saying that atleast the food was served to you and no money will be refunded
This is completely unacceptable behaviour and pathetic service
Please take action also i am complaining the same in customer forum
Thanks

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2022

Cinepolis India Customer Care's response HI Pratapbpma,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

Regards,
Team Cinepolis

Sep 14, 2022

Updated by Pratapbpma Contact-[protected]
[protected]@gmail.com
Location-seawoods grand central mall cinepolis

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Website: Cinepolis

Booked two tkts for Cinepolis Patna, Brahmastra 3D morning 9am show for 11 sep . Bank a/c debited but no tickets received.
I booked my tkts on 9 sep and have been trying to resolve the issue
But no use, neither have they sent me tkts nor refund.
Highly unprofessional Cinepolis

Cinepolis India customer support has been notified about the posted complaint.

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Cinepolis India Customer Care

from Delhi, Delhi

Sep 14, 2022

Verified Support

Hi Akel,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

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Address: Ambala

Hi,

Ambala staff has degraded the product quality, please do improve the snacks and coldrink quality, no one cooperating after repeatedly telling about the issue.
If you guys start taking a feedback call after ever show you will definitely got to know about your services.

Cinepolis India customer support has been notified about the posted complaint.

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Cinepolis India Customer Care

from Delhi, Delhi

Sep 10, 2022

Verified Support

Hi Anoj,

It hurts so much to hear such remarks. Nonetheless, we request you to accept our heartfelt apologies for the unpleasant experience that you had. Rest assured, we'll make sure to give you the best services in future.

Regards,
Team Cinepolis

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