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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 19

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S
santosh roundhal
Jun 5, 2022
Resolved
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Dear Team

Today visit andheri mumbai cinepolis fun cinema to wacth movie 4.20pm with family show hambirrao marathi book m row 9 tickets some of the seats having issue push back not working & in between something is bits checked in interval bugs were there. Due to seat push back issue old parents get problem this worst experience of cinema.
Pls get rectify those seats.
Tratment of bugs.

Regrads
Santosh
[protected]
+1 photos
Jul 10, 2022
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Jun 05, 2022
Updated by santosh roundhal Yes
Verified Support
Jun 08, 2022
Cinepolis India Customer Care's response Hi Santosh,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your email id so we can assist you further.

Regards,
Team Cinepolis
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    V
    Vinodzz1982
    from Mangalore, Karnataka
    Jun 3, 2022
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    Address: Mangalore

    This is very disgusting and complete dictatorship from Cinepolis when we purchase a ticket at the counter there is auto add on 150 per person and it cannot be cancelled which is completely day loot from Cinepolis (Mangalore), if we book online there is an option to skip this add on
    This is real pain for a common man who wants to watch a movie with his family
    Cinepolis India customer support has been notified about the posted complaint.
    View replies
    Hi Vinod,

    Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and cinema location with us so we can assist you further.

    Regards,
    Team Cinepolis
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      C
      chandel_94_rishabh
      Jun 1, 2022
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      Address: Cinepolis, Central Mall, Arekere, Bangalore

      No bill provided for purchase despite asking twice. Manager not available to cater look after their commitment of "if no bill provided, contact manager". This was at Cinepolis Central mall, Arekere, Bangalore
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      Jun 08, 2022
      Cinepolis India Customer Care's response       Hi Rishabh,

      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

      Regards,
      Team Cinepolis
      Jun 22, 2022
      Updated by chandel_94_rishabh       you can email me on [protected]@yahoo.co.in. I'll share my number privately there
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        V
        [email protected]
        from Gurgaon, Haryana
        May 28, 2022
        Resolved
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        Resolved

        They screened Top Gun Maverick in a 4D theater with a 2D film !!! That's a fraud as incorrect inaccurate information is provided to public ...

        This was Cinepolis Dlf Saket, 11.25 PM show on 27 May 2022.

        Contact me[protected]
        +1 photos
        Jul 2, 2022
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        Jun 01, 2022
        Cinepolis India Customer Care's response         Hi Vipul,

        We regret the inconvenience caused to you. We would request you to share you mail id with us so we can assist you further.

        Regards,
        Team Cinepolis
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          S
          sureshsarwale2110
          May 27, 2022
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          I went twice for movie in Cinepolis but whenever I order mini coke they use to say non available sir ., but they say small ani large AVAILBAL why so this .?? This is very disgusting to see such type of policy as they are using as every one knows that minicome price is 140 rupee and small of 270 rupee ., why so ? Agreed due to quantity price may differ but why don’t they serve mini coke .?? What is actual reason ? I want to know ., otherwise u should remove that mini coke from ur flex
          Cinepolis India customer support has been notified about the posted complaint.
          View replies
          Hi Suresh,

          We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

          Regards,
          Team Cinepolis
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            V
            Vibhor1911
            May 23, 2022
            Resolved
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            Resolved

            I booked 2 tickets for dr.strange movie through the cinepolis website, the money from my bank account got deducted but I didn't get any email, sms for my ticket. I am trying my best to contact the cinepolis india customer care and get my refund or get the booking confirmation. If this complaint gets to the cinepolis customer care then pls help me out.
            Jun 30, 2022
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            May 25, 2022
            Cinepolis India Customer Care's response             Hi Vibhor,

            Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

            Regards,
            Team Cinepolis
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              B
              Birendra Karki
              May 23, 2022
              Resolved
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              Resolved

              I have Booked 2 Tickets of KGF 2 On 16th April 2022 from cinepolis movie booking app. My amount of Rs 560 was deducted but the movie tickets were not booked. It has been 1 month i have not got my refund. Please do it ASAP. I am sharing the Screenshot of the amount deducted.
              +1 photos
              Jul 2, 2022
              Complaint marked as Resolved 
              Cinepolis India customer support has been notified about the posted complaint.
              Verified Support
              May 25, 2022
              Cinepolis India Customer Care's response               Hi Birendra,

              We regret the inconvenience caused to you. Please help us with your contact number, email id and exact cinema location so we can assist you better.

              Regards,
              Team Cinepolis
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                J
                Jaya Basak 07
                from Kolkata, West Bengal
                May 23, 2022
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                I purchased two movie tickets for Bhool Bhulaiya 2 for 24 th May through Cinepolis app through Paytm UPI. Money got deducted from my bank account but didn't receive my tickets.
                I want refund as soon as possible.
                Regards
                Jaya Basak
                +1 photos
                Cinepolis India customer support has been notified about the posted complaint.
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                  J
                  Jaya Basak 07
                  from Kolkata, West Bengal
                  May 23, 2022
                  Resolved
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                  Resolved

                  I purchased two movies tickets for Bhool Bhulaiya 2 for 24 th May through Paytm UPI through Cinepolis app Kolkata. Money got deducted but didn't receive the tickets
                  +1 photos
                  Jun 30, 2022
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  May 25, 2022
                  Cinepolis India Customer Care's response                   Hi Jaya,

                  Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                  Regards,
                  Team Cinepolis
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                    J
                    Js Gill
                    from Ludhiana, Punjab
                    May 22, 2022
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                    Address: House no 1 green city near Ayali chowk, Ferozpur Road

                    It was that i and my family went to MBD MALL CINEPOLIS to watch movie on 22 may 2022, i had to miss my movie bos I was waiting to pay for my fooding

                    I & many other miss there 2nd half as there were insufficient billing counter.

                    On inquiring I was told by one of billing personal that That IT IS COMMON HERE.

                    I wonder that we pay 3 times on the name of service, which we unavale
                    Cinepolis India customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    Thanks for writing us. We regret the inconvenience caused to you. We would request you to kindly share your contact number and email id so we can assist you better.

                    Regards,
                    Team Cinepolis
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                      G
                      Girish@1
                      from Bengaluru, Karnataka
                      May 22, 2022
                      Resolved
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                      Resolved

                      Address: Royal Meenakshi mall

                      Myself watched RRR Hindi version movie on 21/05/2022. 05.35 pm show @ Royal Meenakshi mall Bangalore.
                      My ticket number is L9
                      My complaint is about
                      Average movie watching experience.
                      Poor sound quality
                      Excess advertisement
                      Theatre surround sound ambience was not there.
                      Overall didn't enjoy the movie
                      +1 photos
                      Jul 2, 2022
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      May 25, 2022
                      Cinepolis India Customer Care's response                       Hi Girish,

                      Thanks for writing us. We regret the inconvenience caused to you. We would request you to kindly share your contact number and email id so we can assist you further.

                      Regards,
                      Team Cinepolis
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                        S
                        sneha9820
                        from Mangalore, Karnataka
                        May 21, 2022
                        Resolved
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                        Resolved

                        I was booking my tickets for Raj Sounds and Lights (Tulu movie) I made a payment using Google Pay but my tickets are not booked yet.
                        Show timings : 3:50pm

                        I have attached the transaction details below:
                        +1 photos
                        Jun 27, 2022
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        May 25, 2022
                        Cinepolis India Customer Care's response                         Hi Sneha,

                        Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                        Regards,
                        Team Cinepolis
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                          A
                          Anand Prakash Shandilya
                          May 20, 2022
                          Resolved
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                          Resolved

                          Address: P&m mall patna

                          Hi,
                          I have booked two ticket for bhool bhulaiya 2 but ticket not booked and amount has been debited from gpay
                          +1 photos
                          Jun 30, 2022
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          May 20, 2022
                          Updated by Anand Prakash Shandilya                           Please share details on [protected]@gmail.com
                          Verified Support
                          May 25, 2022
                          Cinepolis India Customer Care's response                           Hi Anand,

                          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                          Regards,
                          Team Cinepolis
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                            A
                            Anirudh Bhattacharjee
                            from Patna, Bihar
                            May 20, 2022
                            Resolved
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                            Resolved

                            Was booking my tickets for Bhool Bhulaiya 2 i made a payment using PhonePe but my tickets are not booked yet.
                            Timing : 20th May 12:00 PM Show Cinepolis P&M Mall Patna
                            Transaction ID is also attached
                            E-mail: [protected]@gmail.com
                            Phone: [protected]
                            Please resolve it as soon as possible
                            +1 photos
                            May 20, 2022
                            Complaint marked as Resolved 
                            Amount refunded in account
                            Cinepolis India customer support has been notified about the posted complaint.
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                              A
                              Anirudh Bhattacharjee
                              from Patna, Bihar
                              May 20, 2022
                              Resolved
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                              Resolved

                              I was booking my tickets for Bhool Bhulaiya 2 i made a payment using PhonePe but my tickets are not booked yet.
                              Timing : 20th May 12:00 PM Show
                              Transaction ID is also attached
                              E-mail: [protected]@gmail.com
                              Phone: [protected]
                              Please resolve it as soon as possible
                              +1 photos
                              May 20, 2022
                              Complaint marked as Resolved 
                              Amount refunded in account
                              Cinepolis India customer support has been notified about the posted complaint.
                              View replies
                              Hi Team,

                              I booked 3 tickets in Cinepolis app with payment via phonepe, amount deducted but ticket not booked.

                              Kindly process the refund.

                              Amount deducted but tickets not booked yet - Comment #4005803 - Image #0
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                                V
                                Vinay Kumar 474
                                from Hyderabad, Uttar Pradesh
                                May 18, 2022
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                                Hi my name is Vinay from Hyd . Today I visited cinepolise theatre near Attapur Hyd mantra mall to watch “sarkaru vari paata “ Telugu movie. Movie played 15 mins late due to technical issue.
                                Cinepolis India customer support has been notified about the posted complaint.
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                                  A
                                  ArunSJ92
                                  from Bengaluru, Karnataka
                                  May 17, 2022
                                  Resolved
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                                  Resolved

                                  So this is a regular issue for everyone who uses the cinepolis mobile app i guess.

                                  I booked 3 tickets for RS 540 @ Cinepolis Forum Shanthinikethan Mall Bangalore. The payment has been done through Phonepe and the money got debited once i went back to mobile app i cannot see any payment confirmation and the screen has gone back to home page.

                                  There is no customercare number to raise this issue. I have send all the details to [protected]@cinepolis.com and still waiting for a response
                                  May 18, 2022
                                  Complaint marked as Resolved 
                                  The amount has been refunded back to my account
                                  Cinepolis India customer support has been notified about the posted complaint.
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                                    P
                                    Pawan3329
                                    May 13, 2022
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                                    Hi, made payment for 5 tickets for today show at cinepolis Laxmi nagar, however tickets were not issued.
                                    check spam box too nothing in there

                                    regards
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Pawan,

                                    Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (155020) in the subject line so that our team can assist you.

                                    Contact number:
                                    Email ID:
                                    Mode of Payment:
                                    Date of Transaction:
                                    Transaction ID:
                                    Amount:

                                    Regards,
                                    Team Cinépolis
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                                      bnbansu
                                      from Vadodara, Gujarat
                                      May 13, 2022
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                                      Address: vadodara

                                      Today on 13/5/2022 i have booked 4 tickets of movie Runway 34 at cinepolis vadodara - inorbit mall of Rs 780 Rs through google pay. money has been deducted from account but not received tickets i called to Gpay and ccavenue they said transaction is successful- transaction no. is 1341253. check with cinepolis they will refund your money. kindly refund my money as soon as possible.
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer (bnbansu),

                                      Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                      Regards
                                      Team Cinépolis
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                                        preeti_77
                                        May 11, 2022
                                        Resolved
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                                        Address: Bestech mohali

                                        I booked 3 tickets with cinepolis app for Dr Strange madness fir multiverse movie in bestech mohali 6:30pm 11 may 2022 Show seat no J11, J12 and J13. I paid ₹720 with paytm upi. Payment completed but did not recieved ticket confirmation.
                                        +3 photos
                                        Jun 16, 2022
                                        Complaint marked as Resolved 
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 13, 2022
                                        Cinepolis India Customer Care's response                                         Dear Preeti,

                                        Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                        Regards
                                        Team Cinépolis
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