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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Mar 28, 2026
Complaints 1314
Resolved
663
Unresolved
651
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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V
[email protected]
from Gurgaon, Haryana
May 28, 2022
Resolved
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They screened Top Gun Maverick in a 4D theater with a 2D film !!! That's a fraud as incorrect inaccurate information is provided to public ...

This was Cinepolis Dlf Saket, 11.25 PM show on 27 May 2022.

Contact me[protected]
Jul 2, 2022
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2022
Cinepolis India Customer Care's response Hi Vipul,

We regret the inconvenience caused to you. We would request you to share you mail id with us so we can assist you further.

Regards,
Team Cinepolis
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    S
    sureshsarwale2110
    May 27, 2022
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    I went twice for movie in Cinepolis but whenever I order mini coke they use to say non available sir ., but they say small ani large AVAILBAL why so this .?? This is very disgusting to see such type of policy as they are using as every one knows that minicome price is 140 rupee and small of 270 rupee ., why so ? Agreed due to quantity price may differ but why don’t they serve mini coke .?? What is actual reason ? I want to know ., otherwise u should remove that mini coke from ur flex
    Cinepolis India customer support has been notified about the posted complaint.
    View replies
    Hi Suresh,

    We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

    Regards,
    Team Cinepolis
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      V
      Vibhor1911
      May 23, 2022
      Resolved
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      Resolved

      I booked 2 tickets for dr.strange movie through the cinepolis website, the money from my bank account got deducted but I didn't get any email, sms for my ticket. I am trying my best to contact the cinepolis india customer care and get my refund or get the booking confirmation. If this complaint gets to the cinepolis customer care then pls help me out.
      Jun 30, 2022
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      May 25, 2022
      Cinepolis India Customer Care's response       Hi Vibhor,

      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

      Regards,
      Team Cinepolis
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        B
        Birendra Karki
        May 23, 2022
        Resolved
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        Resolved

        I have Booked 2 Tickets of KGF 2 On 16th April 2022 from cinepolis movie booking app. My amount of Rs 560 was deducted but the movie tickets were not booked. It has been 1 month i have not got my refund. Please do it ASAP. I am sharing the Screenshot of the amount deducted.
        Jul 2, 2022
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        May 25, 2022
        Cinepolis India Customer Care's response         Hi Birendra,

        We regret the inconvenience caused to you. Please help us with your contact number, email id and exact cinema location so we can assist you better.

        Regards,
        Team Cinepolis
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          J
          Jaya Basak 07
          from Kolkata, West Bengal
          May 23, 2022
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          I purchased two movie tickets for Bhool Bhulaiya 2 for 24 th May through Cinepolis app through Paytm UPI. Money got deducted from my bank account but didn't receive my tickets.
          I want refund as soon as possible.
          Regards
          Jaya Basak
          Cinepolis India customer support has been notified about the posted complaint.
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            J
            Jaya Basak 07
            from Kolkata, West Bengal
            May 23, 2022
            Resolved
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            Resolved

            I purchased two movies tickets for Bhool Bhulaiya 2 for 24 th May through Paytm UPI through Cinepolis app Kolkata. Money got deducted but didn't receive the tickets
            Jun 30, 2022
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            May 25, 2022
            Cinepolis India Customer Care's response             Hi Jaya,

            Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

            Regards,
            Team Cinepolis
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              J
              Js Gill
              from Ludhiana, Punjab
              May 22, 2022
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              Address: House no 1 green city near Ayali chowk, Ferozpur Road

              It was that i and my family went to MBD MALL CINEPOLIS to watch movie on 22 may 2022, i had to miss my movie bos I was waiting to pay for my fooding

              I & many other miss there 2nd half as there were insufficient billing counter.

              On inquiring I was told by one of billing personal that That IT IS COMMON HERE.

              I wonder that we pay 3 times on the name of service, which we unavale
              Cinepolis India customer support has been notified about the posted complaint.
              View replies
              Hi,

              Thanks for writing us. We regret the inconvenience caused to you. We would request you to kindly share your contact number and email id so we can assist you better.

              Regards,
              Team Cinepolis
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                G
                Girish@1
                from Bengaluru, Karnataka
                May 22, 2022
                Resolved
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                Resolved

                Address: Royal Meenakshi mall

                Myself watched RRR Hindi version movie on 21/05/2022. 05.35 pm show @ Royal Meenakshi mall Bangalore.
                My ticket number is L9
                My complaint is about
                Average movie watching experience.
                Poor sound quality
                Excess advertisement
                Theatre surround sound ambience was not there.
                Overall didn't enjoy the movie
                Jul 2, 2022
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                May 25, 2022
                Cinepolis India Customer Care's response                 Hi Girish,

                Thanks for writing us. We regret the inconvenience caused to you. We would request you to kindly share your contact number and email id so we can assist you further.

                Regards,
                Team Cinepolis
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                  S
                  sneha9820
                  from Mangalore, Karnataka
                  May 21, 2022
                  Resolved
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                  Resolved

                  I was booking my tickets for Raj Sounds and Lights (Tulu movie) I made a payment using Google Pay but my tickets are not booked yet.
                  Show timings : 3:50pm

                  I have attached the transaction details below:
                  Jun 27, 2022
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  May 25, 2022
                  Cinepolis India Customer Care's response                   Hi Sneha,

                  Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                  Regards,
                  Team Cinepolis
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                    A
                    Anand Prakash Shandilya
                    May 20, 2022
                    Resolved
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                    Resolved

                    Address: P&m mall patna

                    Hi,
                    I have booked two ticket for bhool bhulaiya 2 but ticket not booked and amount has been debited from gpay
                    Jun 30, 2022
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    May 20, 2022
                    Updated by Anand Prakash Shandilya                     Please share details on [protected]@gmail.com
                    Verified Support
                    May 25, 2022
                    Cinepolis India Customer Care's response                     Hi Anand,

                    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                    Regards,
                    Team Cinepolis
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                      A
                      Anirudh Bhattacharjee
                      from Patna, Bihar
                      May 20, 2022
                      Resolved
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                      Resolved

                      Was booking my tickets for Bhool Bhulaiya 2 i made a payment using PhonePe but my tickets are not booked yet.
                      Timing : 20th May 12:00 PM Show Cinepolis P&M Mall Patna
                      Transaction ID is also attached
                      E-mail: [protected]@gmail.com
                      Phone: [protected]
                      Please resolve it as soon as possible
                      May 20, 2022
                      Complaint marked as Resolved 
                      Amount refunded in account
                      Cinepolis India customer support has been notified about the posted complaint.
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                        A
                        Anirudh Bhattacharjee
                        from Patna, Bihar
                        May 20, 2022
                        Resolved
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                        Resolved

                        I was booking my tickets for Bhool Bhulaiya 2 i made a payment using PhonePe but my tickets are not booked yet.
                        Timing : 20th May 12:00 PM Show
                        Transaction ID is also attached
                        E-mail: [protected]@gmail.com
                        Phone: [protected]
                        Please resolve it as soon as possible
                        May 20, 2022
                        Complaint marked as Resolved 
                        Amount refunded in account
                        Cinepolis India customer support has been notified about the posted complaint.
                        View replies
                        Hi Team,

                        I booked 3 tickets in Cinepolis app with payment via phonepe, amount deducted but ticket not booked.

                        Kindly process the refund.
                        Reply
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                          V
                          Vinay Kumar 474
                          from Hyderabad, Uttar Pradesh
                          May 18, 2022
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                          Hi my name is Vinay from Hyd . Today I visited cinepolise theatre near Attapur Hyd mantra mall to watch “sarkaru vari paata “ Telugu movie. Movie played 15 mins late due to technical issue.
                          Cinepolis India customer support has been notified about the posted complaint.
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                            A
                            ArunSJ92
                            from Bengaluru, Karnataka
                            May 17, 2022
                            Resolved
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                            Resolved

                            So this is a regular issue for everyone who uses the cinepolis mobile app i guess.

                            I booked 3 tickets for RS 540 @ Cinepolis Forum Shanthinikethan Mall Bangalore. The payment has been done through Phonepe and the money got debited once i went back to mobile app i cannot see any payment confirmation and the screen has gone back to home page.

                            There is no customercare number to raise this issue. I have send all the details to [protected]@cinepolis.com and still waiting for a response
                            May 18, 2022
                            Complaint marked as Resolved 
                            The amount has been refunded back to my account
                            Cinepolis India customer support has been notified about the posted complaint.
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                              P
                              Pawan3329
                              May 13, 2022
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                              Hi, made payment for 5 tickets for today show at cinepolis Laxmi nagar, however tickets were not issued.
                              check spam box too nothing in there

                              regards
                              Cinepolis India customer support has been notified about the posted complaint.
                              View replies
                              Dear Pawan,

                              Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (155020) in the subject line so that our team can assist you.

                              Contact number:
                              Email ID:
                              Mode of Payment:
                              Date of Transaction:
                              Transaction ID:
                              Amount:

                              Regards,
                              Team Cinépolis
                              Reply
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                                B
                                bnbansu
                                from Vadodara, Gujarat
                                May 13, 2022
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                                Address: vadodara

                                Today on 13/5/2022 i have booked 4 tickets of movie Runway 34 at cinepolis vadodara - inorbit mall of Rs 780 Rs through google pay. money has been deducted from account but not received tickets i called to Gpay and ccavenue they said transaction is successful- transaction no. is 1341253. check with cinepolis they will refund your money. kindly refund my money as soon as possible.
                                Cinepolis India customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer (bnbansu),

                                Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                Regards
                                Team Cinépolis
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                                  P
                                  preeti_77
                                  May 11, 2022
                                  Resolved
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                                  Resolved

                                  Address: Bestech mohali

                                  I booked 3 tickets with cinepolis app for Dr Strange madness fir multiverse movie in bestech mohali 6:30pm 11 may 2022 Show seat no J11, J12 and J13. I paid ₹720 with paytm upi. Payment completed but did not recieved ticket confirmation.
                                  Jun 16, 2022
                                  Complaint marked as Resolved 
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 13, 2022
                                  Cinepolis India Customer Care's response                                   Dear Preeti,

                                  Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                  Regards
                                  Team Cinépolis
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                                    P
                                    preeti_77
                                    May 11, 2022
                                    Resolved
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                                    Resolved

                                    Address: Bestech Mohali

                                    I booked 3 tickets for Dr Strange Madnedd of Multiverse show 6:30pm 11 may 2022 Bestech mohali seat no J11, J12 and J13. I paid ₹720 with paytm upi. Payment completed but did not recieved ticket confirmation.
                                    Jun 16, 2022
                                    Complaint marked as Resolved 
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 13, 2022
                                    Cinepolis India Customer Care's response                                     Dear Preeti,

                                    Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                    Regards
                                    Team Cinépolis
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                                      B
                                      Bheem Jadav
                                      May 10, 2022
                                      Resolved
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                                      Resolved

                                      Hi I am bal Bheem i have a complient about the watchman when I was going to washroom he is not allowing to go is it not fair the way of talking with the customer is not good please take care with your employees so can your name will damage...
                                      Jun 17, 2022
                                      Complaint marked as Resolved 
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 11, 2022
                                      Cinepolis India Customer Care's response                                       Dear Bheem,

                                      Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (154830) in the subject line so that our team can assist you.

                                      Regards,
                                      Team Cinépolis
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                                        D
                                        Divya Popli
                                        May 8, 2022
                                        Resolved
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                                        Resolved

                                        I have paid using phone pe in cinepolis jaipur wtp. As mentioned there we get cashback reward but it's not provided till now and there is no update from them just keep the customer moving via emails. I want my 100 rs cashback as mentioned there
                                        Jun 12, 2022
                                        Complaint marked as Resolved 
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 11, 2022
                                        Cinepolis India Customer Care's response                                         Dear Divya,

                                        We are actively working on your concern and we'll share relevant updates with you soon. Kindly allow us some time.

                                        Regards,
                                        Team Cinépolis
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