ClearTrip Complaints & Reviews

I had made 2 bookings for airline travel from New Delhi to Jodhpur through Cleartrip. However, I was informed by Indian Airlines directly that this flight has been cancelled. However I did not receive any information about this from Cleartrip. When I tried to cancel my tickets on cleartrip, cancellation charges were being deducted from my refund. However as per the airline policy, no cancellation charges to be borne by customer in case of cancellation of flight itself.

Even after writing emails and making phone calls to them, there is no reply from Cleartrip. Any idea how to proceed further with an official complaint.

Thanks
Vivek Gupta
Ph: +91-[protected]

Normally I will not book through “CLEARTRIP” but because of my friend’s pressure I book tried to book a flight from Rajkot to Mumbai through clear trip.com, because of some technical problem the processing did not happen. Immediately I got a call from clear trip then booking has been done through telephone.
Now the story is starting for claiming that ticket with my company I require the invoice,
I called immediately the girl told you will get today evening
I called again, answer was you will get today evening
This is continuing still
Without that invoice I cannot clime the amount with my company

My advice to all my friends don’t book from Cleartrip any flight ticket because your trip become UNCLEAR

details of my ticket are given below

Rajkot to Mumbai
Trip ID [protected]
Date of issue 02:36 PM, July 30, 2010
Flight 1: From Rajkot to Chatrapati Shivaji International Airport
Flight number S2 - 398
Airline JetLite
Departs 07:50 AM, July 31, 2010
Arrives 08:50 AM, July 31, 2010, Terminal Terminal 1B
Duration 1h
Stop overs 0 stops
Class Economy
Reservation code V552V6
Passenger details
Name Airline PNR Ticket #
Mr. Rahul Thool (Adult) LPUHUA [protected]

This is in regards to a train booking that i made with Cleartrip.com on 3rd Aug 2010 - I was debited Rs 10,501 for Delhi to Pune - The most pathetic experience is calling them on their customer service number where no one is willing to take accountability of the situation . I have been transferred from one department to the other and now eventually on their website i get to know that my tickets have not been booked and they may refund the money in 15 days . I have 2 concerns here A - Do they have a right to take the money if they are not competent enough to make a simple train reservation B - Where does a customer go if he has a grievance like this , where he has been cheated out of his money from a company claiming to be in the business of providing travel reservation C - Would i be entitled to get interest if and when i get my refund back considering the fact that cleartrip is cliaming that it may take them 15 days to clear this mess . . Looking for a solution to my problems

Regards
Mithun
Mob : [protected]

The company e-mail states the following:
<<<<
Coupon Codes:
Please check your email for coupons
How to redeem your free flight
Search for flights.

* To avail your "free ticket" you need to book before 31st July, and the date of travel should be atleast 15 days from the date of redeeming the coupon
* One unique coupon can be redeemed against one ticket only (one way – one passenger). So if you want to book a round-trip for 3 people, you need to have 6 different coupons.
* Make sure that you choose adult or child tickets, not infant tickets

Select any SpiceJet flight.

* You can avail your "free ticket(s)" only on SpiceJet flights. So, select only a SpiceJet flight.

Enter coupon code on payment step.

* Enter coupon code(s) in the relevant field.
* If you need to book multiple tickets, you can redeem multiple coupons. You need to enter the coupons separated by commas. If you're booking 4 tickets, enter 4 coupons. For example SG0001,SG0002, SG0003,SG0004
* Each coupon code is unique and can be used only once

Get Cash Back. Instantly.

* Till the final payment page, you will see the full fare & not the discounted fare
* However, you would be charged only the discounted fare, and the exact amount charged will be displayed on confirmation of payment

>>>>

But when I go to book the ticket, I get only a discount of Rs. 220, against a total fare of Rs. 4,847.

This is a scam - and the company should be taken to task. I need a refund of Rs. 10,000 for booking my original tickets from Bangalore to Delhi.

Fraudulent Buy one get one free policy

On the guise of an anniversary offer cleartrip has been offering one ticket free (base fare only) on any ticket purchased in july 2010. Not only are there numerous conditions that need to be fulfilled to get the "free ticket" it in effect works out to only a Rs. 500 odd discount per ticket.

BUT THE PROBLEM IS WITH THE CANCELLATION POLICY.

The term FAQs now mention that any cancellation would mean full forfeiture of ticket amount INCLUDING TAXES (even though this is not mentioned explicitly). Isn't this illegal? They clearly aren't paying taxes to the govt on a cancelled ticket so why should they take it from the customer? In effect, to make a saving of Rs. 500 you end up losing on average Rs 3000 just in case you have to make a cancellation.

Moreover, at the time of cancellation through the website I was informed that I would be refunded an amount of Rs 1900 odd, which was in line with Cleartrip's regular cancellation policy. However when 2 weeks had passed and I went to check on the refund status --- the status read: REFUNDED ... Rs. 0.

While I will definitely be taking more serious action on this, this note is to caution other unsuspecting customers and to generally draw attention to Cleartrip's policies. In the past I have been an ardent supporter of Cleartrip for its exceptional service and speed of ticketing through the website. But off late things seem to be going horribly wrong and I can't help but wonder if there has been a management change.

DO NOT GO FOR THE BUY ONE GET ONE FREE OFFER --- it has too many hidden caveats

Hi,

This is regarding the trip id [protected]; PNR: [protected]

I booked my ticket from NewDelhi to Patna on June 30, 2010 using my SBI bank's via cleartrip.com.

while booking the ticket. As per the scheme, i was supposed to get 10 % cash back within 5 working days but so far I have not received any cash back.

I tried reaching out to cleartrip via there customer care; but nothing +ve response found.

Can you please update me, why it is taking so long to receive the cash back.

Thanks and Regards,
Sardendu Jha

We havent received our concession amount for booking an air ticket 1 month in advance.We booked it in the month of May 2010. Please tell us about how we can get it....

dear Clertrip All,
i would like to cancell my eticket which PNR: [protected] , Itinerary (Trip ID [protected]but the probem is Bank Of India my Debit Card Pay , the system is responsing incorrect, Systam is responsing ICICI Bank Credit Card i also forgoted my email id i have mailed [protected]@in.com in& but there is no any reply
so what can i do please guide me as soon

Plz Fine in Bank my Card

Pricing & payment details
Adult Rs. 1,584.00 ( 792.00 × 2)
Cleartrip Fee Rs. 20.00
Railway charges Rs. 130.00
Transaction fee Rs. 31.21
Total Rs. 1,765
through Credit Card# 5264 95xx xxxx 5007
Refund (-) Rs. 1,574.00
on Jul 12 2010, 05:53pm
Not :- See No Credit Card This is Bank Of India Debit Card .

Regards.

Santosh Kumar Mandal
[protected]

Dear sir/Madam

My Name is D.kranthi kumar, on 18th June i have booked a single room accommodation at ashram guest house from cleartrip.com, its confirmed and successful , the boardign date is 2nd july 2010, once i reach the guest house the manager said that we are not receive any mail or confirmation also any single rupee from cleartrip, i called customer care but they said its paid from their end , but the ashram manager said they not received any transaction from cleartrip, finally i paid the amount and to ashram guesthouse, so please let review on this , i have all proofs, also find the screen shot from cleartip.

I want my money back...iam calling them but they are not replying me, i done payment from my debit card.
kindly understand my problem..

Thanks
Kranthi kumar
mobile: [protected]

Hi,

This is regarding the trip id [protected],

I booked my ticket from Poona to Delhi on May 11, 2010 at 1:05 pm using my HDFC bank's debit card via cleartrip.com.

Also I mentioned the coupon code HDFCTRIP while booking the ticket. As per the scheme, i was supposed to get 10 % cash back within 5 working days but so far I have not received any cash back.

I tried reaching out to cleartrip via there customer forum (www.cleartrip.com), but i always get the following message 'Cleartrip’s system is behaving badly'.

I tried calling them on phone, but my call was on hold for quite some time and then i disconnected.

Can you please update me, why it is taking so long to receive the cash back.

Thanks and Regards,
Rahul Gambhir

I have been a regular customer on Cleartrip.com site (Email ID : [protected]@gmail.com) having booked trips worth over Rs.2 lac for my personal travel alone.

I had booked a night at Hotel Ramada Inn Mumbai for the 24th of April, 2010 worth Rs.15,000 for my family including my mother, wife and son as my mother was visiting me from Kerala and we wanted to have a relaxed weekend.

However, rather than be holed up in a Hotel in Mumbai itself, we changed plans and wanted to go to Khandala and hence cancelled the booking on 23rd April after checking the cancellation poilcy on the website which just talks about a cancellation charge of Rs.300. (Iam copying and pasting the relevant page of the site at the bottom of this mail)

However on not receiving the refund till date (17th May, 2010) and on checking the status on the site which said "refunded", I called the customer care centre. The call centre agent (Sneha) now tells me that I will not get any refund as the refund policy applicable to me was entered under another option (cancellation for suite rooms) which is atleast 4-5 headings below.

Is it normal to expect a customer to check under options other than cancellation policy to know the detials of cancellation? Based on the message on the site on cancellation that my refund would be processed within 7 days time, I went ahead and booked in another hotel for the same weekend.

This has been an impact of Rs.15,000 which is certainly not a small amount.
I apalled by the callousness of the repsonse. I want my money refnded to me after taking the Rs.300 which is the only amount due.

Ramada Powai, Mumbai, Maharashtra, India Rename trip
Please enter a trip name.

or Cancel
Booked by Sathyajith Divakaran on Apr 21 2010, 12:39 pm
Itinerary (Trip ID [protected])
Ramada Powai
Saki Vihar Road, Mumbai, 400095
Inclusions & extras
Inclusions for the Suite Room room:
All applicable taxes
Breakfast
Free stay for children under five (no bed)


[protected][protected][protected][protected]
Rate rules Hotel in Mumbai, Maharashtra, India — Ramada Powai
Cleartrip booking policy

Your hotel has laid down some rules, and it's our job to let you know what they are.
The primary guest must be at least 18 years old to be able to check into this hotel. Accompanying children must be under 12 years of age.
Standard check-in time is 2 pm and check-out time is 10 am. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it.
The kids' tariff applies only to children up to 12 years of age. Children above 12 years are charged adult rates. Kids under the age of 5, sharing a bed with their parents in the same room, are normally not charged. Hotels will, however, levy a meal supplement charge for children.
The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.
Some hotels may require you to furnish a valid photo-id proof at the time of check-in. Documents that you can carry as id proofs include PAN card, driving license, passport or voter's ID card. Do carry any one of these to avoid inconvenience.
The rates are valid for Indian residents only. Different rates might be applicable to foreign nationals and non-resident Indians.
Cancellation Policy

Cleartrip charges a separate service fee of Rs 300 for all cancellations.
Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. Cleartrip shall not be liable to entertain any cancellation requests made through any other medium including, but not limited to, sms or e-mail.
No Show

If you don't show up at the hotel, you'll still be charged the entire amount.
Modifications & Refunds

Cleartrip doesn't support changes and modifications to online bookings once they're made.
Don't call the hotel directly for reservation changes or cancellations. The hotel's agents can't make changes to or process refunds for these specially-negotiated rates.
We take at least 14 working days to process refunds for bookings cancelled online.
Your bank may debit its own separate charges from refunds made to your credit card or bank account.

Specific rules for Suite Room
If you cancel 48 hours before checkin, you will incur 1 room night charges.
Check-in Check-out Duration Rooms
12:00 PM Sat, 24 Apr, 2010 12:00 PM Sun, 25 Apr, 2010 2 days, 1 night 1 × Suite Room

Hotel booking details - 3 adults and 1 child travelling
1 rooms —Rs. 15,000.00 per room per night Room type Voucher # Guests Status
Suite Room CHMM-205860 3 adults and 1 child Refunded

Cleartrip booking policy

Your hotel has laid down some rules, and it's our job to let you know what they are.
The primary guest must be at least 18 years old to be able to check into this hotel. Accompanying children must be under 12 years of age.
Standard check-in time is 2 pm and check-out time is 10 am. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it.
The kids' tariff applies only to children up to 12 years of age. Children above 12 years are charged adult rates. Kids under the age of 5, sharing a bed with their parents in the same room, are normally not charged. Hotels will, however, levy a meal supplement charge for children.
The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.
Some hotels may require you to furnish a valid photo-id proof at the time of check-in. Documents that you can carry as id proofs include PAN card, driving license, passport or voter's ID card. Do carry any one of these to avoid inconvenience.
The rates are valid for Indian residents only. Different rates might be applicable to foreign nationals and non-resident Indians.
Cancellation Policy

Cleartrip charges a separate service fee of Rs 300 for all cancellations.
Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. Cleartrip shall not be liable to entertain any cancellation requests made through any other medium including, but not limited to, sms or e-mail.
No Show

If you don't show up at the hotel, you'll still be charged the entire amount.
Modifications & Refunds

Cleartrip doesn't support changes and modifications to online bookings once they're made.
Don't call the hotel directly for reservation changes or cancellations. The hotel's agents can't make changes to or process refunds for these specially-negotiated rates.
We take at least 14 working days to process refunds for bookings cancelled online.
Your bank may debit its own separate charges from refunds made to your credit card or bank account.

Specific rules for Suite Room
If you cancel 48 hours before checkin, you will incur 1 room night charges.

As I Had 2 booked the from Of Rs 4167 Hyderabad to New Delhi PNR NO is [protected] and i Had Cancelled the Ticket and that ticket was in waitng list as per the rule of indian rail the Amount should be deducted Rs 20. per ticket and charges of Clear trip .But i got refund of Rs 2435 instead of Rs 4050 after duducting the charges .As u can see that in that picture which is attached

Yours Faithfully
Sorabh Bhutoria

I had booked a ticket with Cleartrip with their trip ID[protected] by paying Rs423.Later I cancelled it and I recieved a mail on Friday 23/4/10 stating that the ticket is cancelled and the refund amount is Rs.356. Again on 26/4/10, I recieved a mail saying the refund is processed and Rs.316 would be refunded to my bank A/c. How this has happened.Totally they have deducted Rs.107.

According to their 1st mail I would loose 19% of my money for cancelling the ticket and according to their 2nd mail I have lost 34% of my money for cancelling the ticket. This is nothing but daylight robbery. Why did they send 2 mails showing different refund amounts,I have been sending them reminders but they have not responded till date, I am fed up with their attitude and writing to u all.Pl sort the matter.

I have booked ticket for pipariya to pune by darbangha exp on 03/03/10 , but i was unable to complete transaction due to its failure. I have tried this transaction twice and was debited twice i.e. Rs. 3168.28. The transaction id's for the same are S51754098 and S51751483. From mentioned two debits in my account one is refunded back to me on 08/03/10 (Description :RLY[protected] and Transaction id:S[protected]. So you are kindly requested to refund me the balance amount at your earliest. All these transactions were made from my card 4213XXXXXXXX3489. Screen shot of Bank statement is enclosed herewith and also sent to cleartrip on 14/03/10 and 04/04/10. But no reply for the same. They assure that the query will be solved in next 48 hrs. I tried twice or thrice to call to call centre for the same but they told that your query is passed to accounts department and we are sorry for your inconvinience. But if a transaction takes more than a month to be refunded no customer will try to book on such sites. On IRCTC.co.in one use to get refunds in 4 to 5 working days. I insist you the reading authority to take appropriate measures and insist refund along with interest @ 24% p.a. so that these companies will not default the consumers like this....
Thanking You,
Jagdish

Hi Sir/Madam,

Yesterday 12th April 2010 I was trying to book a Airline ticket through website of Cleartrip.com . There was a ticket showing by the price of Rs. 5184 by Indigo Airlines. I booked that ticket through one of my friends HDFC bank account and amount got debited but unfortunately ticket was not confirmed. I recieved a mail stating that your booking is failed. I called up customer service and they asked for extra money of Rs 699 through credit card only to confirm the same ticket. When I refused that why the price was mentioned is something different they told me that All the seats are booked and would require that amount to confirm booking . I gave my credit card details but it got declined and I was left with no options other than getting the money back . I asked for the refund and it was told to me by customer care executive pooja that my amount will be credited back to my account by 24 hrs . And now I have received a message stating it would take another 5-14 working days for the same . I called up the customer care again and now they are asking for two working days time .

Please help me in getting the money back and also please penalise the company as they show different price of the ticket as asks for a different money when try to book the ticket . I was trying to reach delhi by morning which I was not able to do and as a result I lost a critical business deal which has hampered me financially very badly.

Trip ID- [protected].
Name - Shilpi Paul.

Many Thanks,

Shilpi Paul - [protected]

I have booked a one way ticket from Hyderabad to Amsterdam on 18th February, 2010 for travelling on 22nd Feb, 2010. I got a confirmed ticket which is attached below. On the date of journey just before leaving I gave a confirmation call to Cleartrip then they informed me that flight is cancelled due to some airline strike. They promised some alternative and after an hour they could not do so. As there was not a confirmed ticket to my destination they have cancelled the ticket. On the same day they have promised me that my ticket fare will be credited back within 15 to 20 days. Since then there is no communication from their end. Whenever I give a call to their customer support they promise again 15 to 20 days.

I have already lost my credibility with my client as have not travelled on the date promised. Apart from that still I am waiting for the refund. On the other hand the credit card company is charging me with fines.

Hence, I request your kindselves to intervene in this matter and see that entire ticket fare is credited to my account immediately.

Thanks in Advance.

Best Regards,
Aleem Mohiuddin.
M : 0091-[protected].

Cleartrip.com is a fraud. At the time of booking the website works perfectly since there is an inflow of cash to the company. But at the time of cancellation, the website displays a meesage that the Railway's online service is creating a problem and it cannot cancel the ticket. they tell us to send a mail for cancellation which takes 60 days for refund which means they are holding our money for 60 days. Good Business utilizing the money of the public.

Please becareful while booking the ticket in cleartrip.com

Dear Forum,

I along with my wife had made a trip from Kolkata to Ahmedabad to attend the marriage ceremony of my relative in December 2009. The ticket for the said trip has been made through Cleartrip on October 06, 2009. Out of the various alternative provided we had purchased the two tickets for Kolkata to Ahmedabad (IC7618) scheduled on December 10, 2009 and two tickets from Ahmedabad to Kolkata (IC7617) scheduled on December 15, 2009.

Now after one months Air India has informed us that they had cancelled the flight on Kolkata - Ahmedabad route and is provided two alternative i.e first either take tickets for the connecting flight through Mumbai or secondly take the full refund of the ticket. However both the alternative is not suitable for my requirement. Because there is a difference of 8 hours between the connecting flight and the company is not providing any accomodation nor food. The flight from Kolkata to Mumbai will reach at 8:40 A.M. amd the Flight from Mumbai to Ahmedabad is scheduled at 16:40 Hrs. Secondly the ticket has been booked at very low prices and the prices of the ticket for the same route has been increased by Rs 2000'- per tickets resulting to the financial loss of Rs 8,000/-

Request you to please intervene in the said matter and provide us the justice.

I booked train tickets using cleartrip.com on 27 Oct, 2009.

As part of their promotion going on that time, I was eligible for Diamond vouchre worth Rs.4000.00 of Surat diamonds. I was informed that the voucher will be send to my email within 5 days of my booking

Regret to state that I have not yet received the vouchers till date & any calls to their customer care no.s are not answered/ not addressed.

Hope that they improve their services in future, but for the time being I don't recommend cleartrip for any of the travel related services.

Rakshit Khurana

Cleartrip is a fraud company. I am using services of this company from last 1 year. In last month I booked an air ticket from this company and in fare rules it was clearly mentioned this is a refundable fare. Due to personal reasons I cancelled the ticket but they are showing refund amount as Rs. 0.

If refund amount is Rs 0, this means it was a non-refundable ticket but they fooled me by mentioning it as refundable. Still in my Cleartip account it is showing cancelled ticket as refundable but refund amount is Rs 0.

I lost my Rs 7000 but don't know what to do. I'll suggest others not to use Cleartrip.