Dewan Housing Finance Corporation [DHFL] Complaints & Reviews

Name – Yogesh S Utekar
Loan Account No- 1091
Cust Code[protected]
Appl. No.[protected]
I had applied for a loan for Flat in Kamothe (Panvel) from DHFL Vashi Branch in Nov2011, and I have provided relevant documents for the same and loan got sanctioned with stipulated time given. I appreciate such service provided by your organization which makes my dream fulfill but along with this i also experience dark side of your organization. (Bitter experience)

At the time of initial discussion with the DHFL representative (Authorized partner) MR. Bharat Gadade. I have asked him to reduction in interest rate and processing fees. He respond that he cannot give waiver (exemption) on processing and interest rate both as policy can offer any of the one either processing fee or interest rate…. Now choice is yours.

So I had asked him to provide me 11.50 %to 11 % interest rate instead of 1% processing fee, keeping in mind long run perspective benefit and he agreed on the same and I paid entire processing fee (INR - 23058/-).
After paid entire processing fees I have got sanction letter with Interest rate 11.50% (not as per promised) and amount (INR -2030000/-) which is lesser than what I have applied. I haven’t received any call from your side as lesser amount has been sanctioned whether we can proceed or not. Secondly when I got sanctioned letter I immediately noticed him (Bharat) about mentioned interest rate and lesser amount sanctioned as i can not satisfy the seller party with this amount. So he promised me that at the time of disbursement I will take care of both aspect and issue fresh sanction letter and you would be getting entire amount what you applied earlier (INR -22,00,000) with interest rate 11%.

Unfortunately both the commitment was failed at the time of disbursement. I neither received extra loan amount and interest rate reduction.

Frustration not over yet as at time of disbursement I have got call dated 30 nov 2011 @ 6.20Pm (MR. Bala) regarding disbursement cheque is ready at Vashi branch he suggested me to come and collect your cheque today (once fulfill condition – Stamp Paper -4500, Abhyudaya bank personal Loan closer statement, Co Applicant presence and so on…..). Otherwise you would be liable to pay interest for next entire month. So I asked him to give one day time to collect or fulfill your requirement. but he told me that he helpless in this case. You can co ordinate with Bharat. So I immediately contacted Bharat and explain the same but he also helpless so I annoyed on him and seek for his manager No. I had contacted to
MR Rajesh Singh (Vashi – Unit Head) and describe him whole scenario and he promise me to he will take appropriate action on Bharat. Later I have got call from Bala on 30th Nov2011 @ 10 PM as what to do with your file. I asked him is there any way out to avoid interest Loss, so he advice me to come tomorrow along with required document in first half and meanwhile I will process today dated 30th Nov cause month ending. I said Ok and he also agreed on the 30th Nov @ 10 pm (night).

Next day when I approached Bala 1st Dec about disbursement and cheque to be received, he told me that your file has not been processed yesterday as instructed by Mr. Rajesh Singh. I personally visited to Vashi branch to meet Branch head..I had called to Rajesh from Vashi Branch as he was not at office and asked him the reason for the not processed yesterday and about Bharat false commitments. I plead him that at least gives me relief from unnecessary interest going to be charged. He suggest me that you can start your EMI for this 10th of DEC which avoid your interest loss and asked me to meet to MR- Vishal Bhosale for further Queries as he (Rajesh) is busy in meeting. I gave all download to Vishal what wrong happened to me since last few days. He told me that I had word with Mr Rajesh and we will start your EMI from this month (10th dec) to avoid interest subject to your formalities should completed before 03rd Dec 2011 and I return back to home.

I again went on 3rd Dec along with co applicant duly all required documents as instructed by Mr. Vishal dated 1st dec 2011. I called Bala on 3rd Dec that I have reached at office to complete the formalities but he was on leave and suggest me to meet Jayshree at office. While he has also told me on the call that you are not eligible for 10th dec EMI and cannot avoid your interest loss as you have another transaction type i.e Seller bt. I told bala that Vishal Bhosle given me approval after consultation with Rajesh Singh and they must have know my transaction type as they would have verified and then only confirmed me. Without verifying they cannot give such kind of approval. Please check with them. Then Bala taken on conference call with Vishal and that time Vishal was clueless about my file status. Then I waited for a 2 hour at office to meet Rajesh to finalizing the things which went wrong. When I met Rajesh I told him that as per earlier communication EMI supposed to be cut from current month to avoid INTREST loss however now he is also helpless as he also unaware of Transaction type (Seller BT).and interest for the month will be charged to you.

AND I SUFFER FOR INTREST LOSS APPROX – INR- 15000/-
(Amt – 10176/- chq No[protected] HDFC Bank +
Amt -5105/- Chq no[protected] HDFC Bank)

My Queries

• As per terms and condition Processing fee can be waive up only to 0.25 % of 1% and cannot fully waive off (1%) then why Bharat misguided me.

• Once sanction letter issued, why Bharat has promised me about Interest rate reduction 11.50 %to 11%. and increase in loan amount. Is it possible to alter in sanction letter along with interest rate reduction and increased amount?

• Interest charge upto 15000/- for the entire month. Is I am responsible for the same. What is my mistake in such scenario.?

• To avoid interest I have expedited process however same is useless due to different transaction type (seller BT). This occurred due to non verified file and conveyed.


Please offer me right justice by taking action against false commitment. Please convey me action taken on the same. I would be highly obliged if I provide justice.

Now I can only request you please reimburse my interest amount loss and Interest rate 11% if possible. There is no way out for me whatever you offer I have to accept.

As we aware false commitment is like unfair business practice would also harmful for any organization.

Awaiting for your response.

Hv been contacted by Mr Amandeep from DHFL Faridabad branch.Doct submited on 8the Nov.
Time and time again have been ask to submit otheer docts also and have ensured theat 9 lac loan is sanctioned as per thee income proof and all.

But time again has been ask to submit thee ATS (Agreement to Sell) at thee time of submission of ATS has been cleared theat one of thee one POA Power of attorney and one original registry from thee chain is not missing.
and we will submit thee court certified copy.theay said theey will confirm thee same.

And has been confirmed me theat 7.5 lac loan is got sanctioned on thee bases of technical.

but now at thee final stage following after 100 times I have been told theat theis can't be done since theey need all
chain docts in original..and loan can't be sanctioned.

hence thee deal has been broken.

theis is a very embarrassing situation for me since I have already paid thee advance on thee commitment of 7.5 lac is sanctioned.

hence theere is no proactive approach is taken by thee DHFL people and theeir concern is to get thee processing fee cheque clear.

after having thee all above incident I will request you to pls refund my money of processing fee rs.5515/- 099577 dt and docts back.

regds
Mohan
[protected]

Hi,
I applied for Home Loan 3 months back. The cheque for processing fee of 5500 has been taken from my account that time. Post that I paid 12575 for getting sanctioned amount as well as 6000 for Franking and documentation. I have received a text confirming my loan amount has been approved for 20,58,000 however I wanted loan for only 16,40,000; The bank did a mistake and made a cheque of 12,40,000 which is not the amount I am looking for. When I asked for cheque of 16,40,000 they said that it would take 3 months as the current cheque needs to be cancelled and a new cheque needs to be made. Spoke with various managers Shree & Sunil Maurya however none of them are able to help me. The call gets disconnected when I try speaking to them or they don't come on the phone. The builder is behind me for 16,40,000 me for the balance amount. I need help on this so that I can get cheque of 16,40,000 as soon as possible; Contact [protected] / [protected]

Non Recive Procesing Fee
Hi

I am anjaneya reddy k s, I had apply for Housing Loan in DHFL HOUSING LOAN through winningedge from bangalore Branch in the Month of march 2011and at that time prosesing fees was coollected with a sum of Rs 5515 Dated march 2011 from my account with union bank of india choppadandi branch.due to some error my application was rejectet. am telephonic talk of mr arun [protected]and santhosh kanchal[protected], am submitting the request letter for refund of processing fee to mr arun. with out any complication kindly refund processing fee along with blank checq and necessary documents.i have not received my prosesing till date

from
anjaneya reddy k s
c/o gurram vilas reddy
house no[protected]
karimnagar dist
andhra pradesh
[protected]

22ND SEP.2011



TO
THE MANAGER,
DHFL BANK,
BANJARA HILLS BRANCH,
HYDERABAD.


DEAR SIR/MADOM,

I WAS TOOK AN HOUSING LOAN FROM YOUR BANK IN THE YEAR 2009 MARCH-2009. MY APPLICATION NO: 00622354 AND FILE NO: 1246 ACCORDINGLY I WAS RECEIVING MY SMS ALERTS FOR PREMIOM RECOVERIES ON REGULAR BASIS TO MY MOBILE PHONE. BUT ALONG WITH THAT ANOTHER SMS ALERT ALSO RECEIVING TO MY MOBILE, WHICH I HAVE ALREADY BRINGS TO YOUR NOTICE. MY REGULAR PREMIUM AMOUNT IS RS.5,301/- PER MONTH FOR THE LOAN AMT OF RS.6,00,000/- BUT ALONG WITH THAT I WAS RECEIVED ONE MORE SMS ALERT FOR RS.13,880/- PREMIUM. I DOS’T UNDERSTUD THIS LOAN IS PERTAINS TO WHOME. WHY YOUR PEOPLE SENDING THE SMS TO MY MOBILE EVERY TIME SINCE LAST ONE YEAR.

I AM REQUESTING YOU TO PLEASE FIND THE PROBLEM AND RECTIFY IT AS EARLY AS POSSIBLE.






B.CHANDRA SHEKAR
ADDRESS : SAPTAGIRI TOWERS
AMEENPUR VILLAGE,
BHEERAMGUDA,
PATANCHERU,
MEDAK
Mbile : [protected]

Dewan Housing Finance Limited lack business ethics and customer service. LOAN A/C 5839

I have taken loan from DHFL becuase my builder informed that the project is already approved and it will be fast in processing. Since then I am in soup.
1) The staff do not have etiquette. They think all are defaulters. Even before loan sanction they were very rude while collecting the documents. I thought the problem is only that particular individual.
2) My loan was fixed for two years and later floating. The fixed loan was calculated from the date of sanction and without intimation they migrated to new rate and started collecting new EMI through blank chq. When enquired they said it was mistake.
3) They charge you for their mistakes of not presenting the chq on time.
4) They have understanding with most of the builders and disburse the amount without completing the work or even in some case starting the work. The preEMI interest is to customers.
5) When compared to intrest, they change very high rate. currently it is 15.5%. More than personal rate.
6) DHFL interest rate is variable to customer to customer.
7) Even after giving ECS when the EMI rate is changed they charge as per their calculation and some late charges / penality is levied.
8) I have given ECS without mentioning any amount limit. but they claim as per their calculation and also charge differential amount with penality and late fee. Just cannot understand their calculation.
9) They cannot give provisional certificate for IT on time as most of the time systems are not not working.
10) Today I am stuck with paying high intrest rate and house is also not completed as builder got his money without completing and I cannot transfer the loan to other bank as house is not completed.
11) I feel RBI should intervien and check this irregulairty.

I ADVICE ALL NOT TO GO FOR ANY LOAN WITH DHFL. THEY ARE REAL BLOOD SUCKERS.....

Hello Sir
Myself Rahul Sharikant Pandare
i have taken a home loan from DHFL before 1 and half month(application no[protected] . due to some reason they cancel my loan . after that they told me they will retume my processing amount within 10-12 days .but i vent get any amount yet, whenever i call them , they tell me we will call you ......
the person names from loan department -
Vijay Avahd - [protected]
Krishna Thorat[protected]

please do needful

Thanks
Rahul S Pandare

Dear Sir/Madam,

I have finalizesd my property and asked DHFL Bankers for the loan suggested by my realeatate broker.
Told every thing about property & personal.I was having CIBIL name.Banker told me i will do the case just u have to pay 2 % of LOAN amount.
I also agree to pay the same i can give you max of 20LAKHS loan with my salalry & my wife salary.
Where my requirment was 15 LAKHS .Then i agree that he is doing great job for us.

After submiting all documents i got the sancion letter with in 10-15 days. Approved. BY DHFL bank.
On plain paper i asked about its blan paper with stamp original will be given you before loan agreement.
I told fine ok. Then i paid Rs.40000/- for the sanction as promised in the month of JULY 2011.

The property finnal was costing us 3075000/- lakhs . i have required own contrubution so sold my old flat .
As required by bank i used to submit all documents but this process never stoped til i have done my sale deed.
At last 25th Aug i have done my SALE DEED with vendore and given all my OWN contrubution to OWNER.
Waiting for the disburment till date ....
In meen while i have paid Rs.30000/- for technical clearance by advocate asked by banker.
I have paid processing fee 17003/- + 5515/-
Technical valution charges :-Rs.5500/-.

How i can cross check and how banker harrash customer while it comes to LOAN.

Hi

I have applied for Home Loan with DHFL the most fradulant company in India. First they said that they would sanction loan for TEN lakh, they said that they could sanction only Seven lakh then they said that i have to take insurance for Rs.44ooo which was not discussed earlier. I would advice the general public never this history sheeters for the loan and get trapped by scamsters.

T.Tamizhselvam

Hi Myself Priya Shetty I had applied for a loan for a flat in dombivli from DHFL Vasai on 7th April 2011 and disclosed all issues with the flat and my salary to the exe called Dheeraj Phatak For. Eg. the flat comes under Grampanchayat and also submitted my flat registration papers to him on the first day itself. Looking to all my doccuments and my issues he assured me that the loan will be sanctioned within couple of weeks. Till July month it was under process, they took almost 4mths and that is also when we pressurized them and continous visit from me and my fly to the branch orelse they would have taken a year i think sooo. Atlast they sanctioned my loan and then they started asking for documents which were never mentioned before.....it took 2 weeks but i have not got d cheque from dhfl..wheni contacted branch off i came to know that my loan has got rejected due to technical reason still the executive was not ready to tell me the exact reason...when we went to branch off we were told it was due to grampanchayat the loan got rejected..This was confirmed earlier with exe but he told that dhfl gives loan to grampanchayat plan....this way the dhfl have wasted my four months and did not refund full processing fees which they have deducted in May mth itself before sanctioning my loan...i think this people are misguiding people or giving wrong information only for the processing fees.... They have deducted my rs.1515 from my processing fee and balance rs.4000 was refunded me in the August mth. I have also wasted my time & money for communicating with these people for 4 mths as they use to never contact us and exe use to not attend our calls at the first time . If its our document problem then we can understand but its ur exe who himself is not aware abt the product then Y shld the customer pay for this and bare the loss.I would kindly request the hierachy to take action against the executive who misguided me and also the branch who use to not give proper response....If this is the case we would also suggest others not to apply loan from dhfl.

Hello Sir,
My self Rahul Shrikant Pandare staying in mumbai (Dahisar)

I have taken a home loan from DHFL(30th july 2011). At the last moment they cancel my cheque due to some issue occur .
so when i told that i want a letter from your bank that why you cancel my home loan , they told me that we are not giving you any letter , and also they told me that they will return my processing fees with deduct some amount .(i.e checking charges).


Please do any helpful.

Thanking you sir,
Yours faithfully,
Rahul Pandare(mob No.[protected]

I am c s jose innacent (customer code 00642690, loan no.[protected] , is going to close my housing loan using my own funds. on querry they says Rs. 34000/- will be charged as pre closure penalty. as nhb guide lines ref.(no NHB(ND/DRS/POL-NO.36/2010 October 18/2010 no preclosure charges should be levied from customers if they close the account with their own funds. as i noticed this point they dont accept my arguements ang NHB guidelines please respond through my e mail [protected]@gmail.com

i GURMEET KAUR HAVE CLEAR MY HOUSING LOAN WITH DHFL CHANDIGARH DT ON 31/05/2011. AND HAVE ASK THEM TO RETURN MY PROIPERTY PAPERS THEY ASK ME TO COLLECT WITH IN 15 DAYS BUT TILL DATE THEY HAVE NOT GIVEN ANY AND AFTER MAKING SEVERAL REQUEST TO MR. SATINDER SINGH/ MISS SHAKUN AND THE LOCAL CHIEF MANAGER MR. KHANNA. BUT OF NO USE. I AM SUFFERING A LOT BECAUSE I HAVE TO GIVE THESE PAPERS TO THE OTHER BANK WITH IN 45 DAYS NOW ONLY 4 DAYS LEFT AND THEY ARE STILL (DHFL) MAKINFG FOOL OF MINE. MY LOAN A/C #00001084/00706737 AND 00000689/00612767. IS THERE ANY WHO CAN HELP ?

I am Sarita Pradhan aged about 35 years from Bhubaneswar.

I have gone to DHFL Bhubaneswar Branch for a Home Loan. We met Mr. Manas Parida, Branch Manager there. After discussing he diverted us to something TCPM of DHFL. We are just confused with him. I know him from India Bulls. After a telephonic conversation he told me to come to DHFL.. But now he is dealing like a broker and he also wants bribe. His intention is not good. Therefore, DHFL central officials should enquire into the matter and take necessary actions.

executive of dhfl mr santosh kamble has taken 10000 rs from me for sanctioning home loan in jan. till date he has not returned my money and not sanctioned the home loan.i hae only his mobile no. [protected].
now days he is not picking my phone & if picked he tells that he will not returned my money or my document that i have submitted for loan.

The people working have lack of knowledge and gives poor service. The sales executives gives only committements. Once you pay processing fee they will tell you several reasons after taking processing fee to reject loan. All should undergo training for document verification and service to customer. Never go for their loan.

My loan sanctioned and now I m paying pre EMI for my loan, in month of mrch 2011 and april 2011, company has withdraws My EMI twice in one month and due to this, my other cheques going bounced
so, do not give ECS form to DHFL in any case, because there are many duffers sitting in it who dont have aticate to talk with customers, Now they are directing me one corner to another, but no one taking pain.
A complaint against such bankers should be made befor RBI.

i am taking loan from DHFL pune Branch Shivaji Nagar. i given all the documents as per their list and file was logged ,after that they get processing fees from me. The loan was approved by DHFl and they send me SMS of Loan amount and Loan approval letter. After all done then they saying you have to take co- applicant, and u have to submit their all documents, i go to their branch, there was no body on the reception for attend u. I wait for 30 min. there, nobody talk with u also your agent was not there. My loan file was handover to another new agent now he asking for history of the property, documents. Salary proof, all other things which are all ready provided by me then he said get all the document again otherwise your chaque was not given to u i logged this proposal to 1 of feb. Still it was in process. It to irritating to me.
It was worst service experience for me. Also no hospitality for the clients, nobody attending for u.

Hi

I MR EKNATH BALU KHAMBE HAD APPLIED FOR HOME LOAN BUT DUE TO REJECTION FROM YOUR BANK MY LOAN HAS BEEN CANCELLED
I HAVE GIVEN A CHEQUE DATED 09/12/2010 CHEQUE NO 8240 BANK OF INDIA (RS.5115) AS PROCESSING FEES. I WOULD LIKE YOU TO RUTURN THE AMOUNT AS SOON AS POSSIBLE

My Loan A/c Number is 00002567

I took a loan from DHFL in 21st July 2010 11,50,000 + Insurance Cost Rs. 39796 (till today i have not received a receipt and Insurance policy For the Same ) = 11,79,796/ at the rate of 9% but from 01.01.11 you raised a interest rate 9.5 and now from 01.04.2011 @ 10.75% (this rate is increased without giving any intimation to me and without any RBI Circulars to increase the interest Rate)

When i met to Branch Manager Mr R.K. Bhat at Ahmedabad regarding this increase rate he was telling me dhfl cost of fund is raised so my rate of Interest is increasing this is not viable

when you see my loan account i have not completed a year of loan and the interest rate has been changed thrice in a year

Kindly See the matter and take action against them