Flipkart Complaints & Reviews

I ordered ZELP Laptop bag (Size:17 inches). There's delay in delivery. After 9 days waiting period, I got Bag of wrong size(15 inch). I requested for return on the same day. The package was picked up almost 5 days ago. No refund is received yet. While contacting Flipkart, I was unable to input my email address in the email field.
Time Line:-

Order placed:14th May
Reached my City:16th May
Reached me: 23rd May
Return requested: 23rd May
Package picked up: 24th may
Promised Refund date:25th May
Complaint posting date(Today):29th May

Ordered mi note 5 from flipkart order no od[protected] awb[protected] which was dispatched in time by the seller but before reaching me it was sold on the way by the courier boys when contacted ecom express they didn't take any response. When complained flipkart they asked me to order the item again. So keep on ordering for courier boys. It has been the habit of the courier delivery boys to sell items at a bit higher cost to mobile shops who are involved on black marketing of mi-redmi products.

I have ordered asus zenfone max pro m1 on 3rd may 2018 which was the first pre book sale in flipkart the expected delivery date was 15th of may but the date crossed and no such information of delay o delivery is given by the flipkart on 15 th of may at about 5 pm i recived a msg regarding the delvivery but the no of the courier boy was not written on the message but till it was not deliverd on 15th after calling to flipkart customer care they said they will delivered till 18th but the date passed again and no delivery was done again at 18th i call at flipkart they said they will give till 21 th but i cancel the order and requested a refund they said they will refun my money within 5 to 6 working days but it again the date passsed but no refund was initiated again they said they will refund before 29 th may again there was no refund and they again asked for a day time now it is too much if i didn't get my money till 30th may i wil put a fir and put a case against flipkart in the consumer forum
Order Id - OD[protected]
Registered mobile no -[protected]
Registered email address-ami.[protected]@gmail.com

I have ordered Samsung level U Order ID OD[protected]. Though the product reached the hub near to my address none turned up to deliver the product. People just fooled around. And finally cancelled the order without any prior notice. This is so disgusting. How do I need to escalate the issue in order to receive my compensation for being harassed mentally and also I went to the hub to collect the product.

You can find the attachment of the screenshot regarding my order details.

The description of the hydraulic jack as provided by the seller said the maximum height as 38 cm; the actual maximum height turned out to be 29 cm which rendered it useless for many cars. The time to return was mentioned as 10 days.

My question is when your product description is fradulent to begin with, what right does flipkart have to tell me that the product can't be returned after 14 days?

If your description was right, you are within your rights to set policies. To promise something and deliver something else for the same price is illegal. What right does someone who is on the wrong side of the law have to lay policies around how much time someone has to catch their fraud?

I ordered Honor 9i on 16th may'18 under order no. 0D[protected], while availing an exchange offer with my current phone(ASUS Zenfone 2 laser). The delivery was supposed to be on or before 24th May'18. The delivery person brought my phone on 23rd May'18. While checking my old phone, he found nothing wrong with my phone, It is functioning perfectly till date. How ever he found a small scratch at the left bottom side of the phone(Image Uploaded) and straight away declared my phone as rejected and denied to complete the order and went back without delivering the product. Being harassed, I contacted to the customer care of flipkart. They logged a complaint and assured me that some one from flipkart team will call me, verify the issue and my issue will get resolved and i will get my product delivered by 26th May'18. However on 25th May I suddenly saw that my order is cancelled, and rwfund is initiated. I was not even communicated about the same. This kind of harassment is really unacceptable from flipkart. My phone has met all the requirement of flipkart while exchanging, then why I am facing this kind of problem? I want my product to be delivered. Please look into the matter and take necessary action.

Regards,
Kallol Pal

This complaint is with regards to ekart logistics team being irresponsible on not attempting the delivery of a product shipped 7 days ago to my address.
At last they sent a sms customer rejected the item hence order cancelled, without even attempting the delivery. I got 2 out for delivery sms on 2 different days with no contact no. Of delivery person mentioned on it.

I never expected this from flipkart. Now flipkart says as the order has been cancelled i should go ahead and place a fresh new order with an higher

I have bought a refrigerator from flipkart who delivered a damaged one. Now its been more than a week i am waiting for the replacement to begin. Everytime i am getting a new dates for the replacement. This is seriously not acceptable from flipkart. You should focus on customer satisfaction as well along with only money making activity. My order id is od[protected]. It would be a great help if i can get a refund of this order so that i can lock my flipkart account forever. I have never seen such a worst platform for e-commerce before.

Hi,

I ordered this item on (Tue, May 15th '18) then i cancelled this. They said refund amount will be credited to your account within 28th may. But still i didn't get my refund amount(Rs.12, 990).I need this money .I mailed you so many times But they didn't respond me well.They said go and ask your bank customer care.This is not good for me .I am really disappointed with your services.I want refund my money.

Thanks

Dear Tea,

I purchased Redmi note PRO 5, I struggled very much to booking a product due to flash sales (product is on demand). Everything Order & payment has made and they promised that it will delivered by 22nd May, and after that they extended time till 30th may, till now I didn't received product in my hand.
If I contact them they inform me that its cancelled due to not picking from courier HUB (for away to my mentioned address around 80 Km's). they are giving not proper solution. Due to this I am losing around 1500 lose and same product available at my native place I rejected due to this product is already ordered with Flipkart.

Please provide the solution. Thanks in advance for your best support.

Regards,
Sandeep A
[protected]

I Order Some Product its says in the offer section that is 95% Off its Not a technical error the Flipkart Is giving us the best Deal So i thought i order Something Now otherwise it will all gone then i order some shoe & cloths
day after they cancel all the order even though i Confirm the order then seller Cancel all the order and the Flipkart Status Says it Cancel by me

I had ordered for moto e4 plus phone as delivery date showed 19th may 2018 for my relative leaving the country on 21st. The product got delivered on 23rd which was late and no use as person had left country by then. Secondly i had askd for update in billing address for being able to reimburse at my office. Wanted addition of hamsaveni-wipro technologies. But they have added this in delivery address instead of billing address after telling me that both have to be same. So now when i ask them to issue me right invoice with billing address of hamsaveni - wipro technologies, they are refusing. What kind of service is flipkart into nowadays looting and cheating customers. So i wanted to return the product which is not opened also so far, they say no return. When i ask them to connect me to senior person to address this, they put me on hold and finally cut the call. Irresponsible attitute from flipkart, you are making sure we dont ever come back to you again. If you cant issue invoice wiht right name, please take back the product and refund.
Regards
Hamsa

Seller from Flipkart cancelled my orders which i brought in discount offers he said it's price error but customer was getting rip by seller customer time dont have any value to them
first they give some offers and discounts on products then customer attract towards them after that they cancelled all orders and giving silly reason in which seller cancelled your order, seller dont have that much product, and all prices error which is disgusting

I bought a panasonic eluga ray 700 from flipkart site - they provided the bill for the product and also send the mobile. But after opening i found out its a used product and lodged a complaint with flipkart - they sent jeeves (Flipkart third party) for inspection to my house — where they found out that its a used product - the letter attached. I then called flipkart to refund my money, to which they are dillydallying and again asked jeeves to go for a re inspection to the product. To which they have not yet responded,

I have been harassed and charged for a first hand product but provided with a used product — which is clearly against the ethos of any business.

I should be compensated at least rs 100000 for the unnecessary stress that i had to go through for handling of the used product and paying for a first hand product.

Please help and arrange for a refund and a compensation.

Regards
Sourav banerjee
B. Tech (Mech engg)
Gdmm

I have received an item without price tag and it was bigger than what i need so i tried to return. But representative is not accepting to because price tag is not there. If i receive an item without price tag, how can i return with a price tag. Even customer care also saying that there is no chance of that. I hardly opened the item for 10 mins and immidiatly i applied for return.

No one is helping on this, everyone asking for price tag. How can i return which i didn't received??

I bought accusure lancets and strips but it does not fit in accusure glucometer. So i want to return this product and get a refund for it as its of no use to me. Either you provide compatible lancets and strips or you take it back with the refund. With utmost disappointment, i have to say that you people are not refunding it becauseit is not in the refund policy damnit! I got this answer from a girl at customer care. What will i do with this product if its not at all compatible you are selling it under the same brand name although its not even compatible with that brand. Disgusting! Please see to this matter asap and do needful.

Hello sir I am buy redmi 5 and paying for 6999 but my shippiment box is empty found and not found to mobile i am complain to flipkart to saying that solve your problem but sir after 30 days my request is cancelled please take imidetly action and solutions my problem
This company is fake and empty box sand to customer
I am complaint to flipkart to 27 April to my issue buy team is not solved my problem day by day give new time and waste my time and after 30 days my issue is cancelled to request to saying to saller is not fill full your request this company is not think to costumer problem to taken to joks and fool to making of our buying customer mobile and others luggage
Please sir please solution my issue to taken imidetly action taken

Sir,
I have placed an order on may-9 and my order id is - od[protected], from state bank of india debit card rs.11, 999 was debited. Due to misplaced mobile order, i've canceled my order later i got a msg that i'll be refunded my money within working days. But untill now i haven't received any refund intiated back into my account. I have contacted flipkart customer care nearly 30-40 times, they are giving me a time of 4 days and i was requested by u r team members to wait untill they call me and resolve. One day i got a reference number - 74332748131812939678460, that my money is refunded but i haven't received anything yet! It's been 20 days of my request of refund, they said me to contact my home town and i went there to resolve my problem, bank manager was very clear that he has no money sent from flipkart to transfer money into my account, i have lost my patience of a waiting for u r time period which u always was giving.. So now if i haven't received my refund back within "12hours" i'll raise a complaint against flipkart in court. And i have proofs of the messages and calls conversation with u r customer care from the very first time of my complaint, which i was bought to u and the delay u shown by postponing the refund and asking me to wait again or contact bank

I have ordered 1 watch from Flipkart and choose options for COD, today when I check my order status it's showing I need to visit nearest hub for pickup my product, when I visited they inform me we don't have any options for cash u need to pay through online, I agree and make payment through my credit card amount got debited from my account but Flipkart told me that they have not received my amount it will be refund back to your back, then I wrote a mail to grievance.[protected]@flipkart.com, then I received a called from same team and inform me it will be resolved before 30th may, after that I got msgs that my order has been cancelled, then I called customer care 1 senior officer commited me that we will receive product within 24 to 48 hrs and also u will receive complain no but after disconnected the call I'm not getting any SMS then again I called customer care then office inform me that we don't have a any requests for the same u need to order again ...i am really very disappointed with the service, so please help me regarding the same

I have purchased mi 5a mobile imei no.[protected] on 25.5.2018. Same day fully charged the mobile but without inserted sim card battery power level decreased within 4 hr. Battery power level down on 12%. On standby mode battery power level decreasing. I have complain flipkart for replacement mobile, but technician with out checking the mobile inform flipkart that problem was solved but the technician chitting with me. So i request you that you check the mobile by senior technician for battery problem and takes necessary action. Because i am helpless and i want your cooperation. Thanks