Flipkart Complaints & Reviews

Order the product on dec 7th, paid through credit card and the estimated date of delivery was dec 9th. I did not receive the product on 9th dec and when contacted the customer care, i was promised to get the resolution to my problem by dec 12th. On 12th morning the flipkart customer care calls and says that they are extremely sorry for the delay and the product will be delivered by 14th dec. When i reach home and see the order status, it is saying it has been cancelled and amount will be refunded by 21st dec.

"agar paisa paisa hi khelna tha toh pehle hi bol dethe... I wouldn't have visited your website to buy the product."

First of all if the product is not available then you should not take the order. Secondly dont promise a fake delivery date and if at all you promise dont extend it if the product is not available. If at all extended try to deliver the product instead of cancelling it at your own to maintain your customer complaint resolution time. Its been a total mental torture and waste of time for me to answer your customer care calls in between the office hours and check the order status in vain.

Ps: xiaomi india - please choose a better seller for your premium products atleast.

Account holder -Nibha Devi
A/c no[protected]
This is to certify that on 19th of October 2017 an amount of 18990.00 and 21990.00 was debited from my account without my consent.The bank claims that the amount which is missing was due to some unknown shopping done on Flipkart as u can see in the picture of the passbook attached.
This shopping was not done by me..I want details of that transactions which happened on the 19th of October and actions to be taken immediately.
I hope that FILPKART will not this complaint for granted.We have registered a FIR at the local police station at Supaul.
The transactions done on 19th of October with my account was totally a fraudulent activity .The shopping was done on flipkart on that day.If there is any technical problem, refund the amount in the account.We are very unsatisfied and restless after this.If this goes on happening the company is setting a very bad brand name among the cosumers.

Sir,
Last friday (08/12/17) i had placed the order for an asus i7 laptop (Order id od[protected] and flipkart had confirmed the order. The delivery was scheduled on 12th december and today on 12th they gave a message saying that the order was cancelled and the refund will be processed soon.

Is there no value for your customers time and money?

What right do you have to suddenly cancel the order, even so you should have the minimum decency as to tell the reason for it's cancellation.

If such incidents increases the people's trust on flipkart will be gone!

The only thing i want is to get the order back on track, the product must be delivered at the same cost as before to the same address.

Kindly waiting for some action to be taken from flipkart?

I have ordered a "pixel 2 64gb kinda blue" product in flipkart during the recent sale on 7th december 2017.

Order id - od[protected]

Original selling price - rs.61000
Promotion discount - rs.11001
Discount for using credit card - rs.10000
Final price - rs.39999
Order date & time - 07/12/2017 12:42am

I have lost sleep to buy the phone before it runs out of stock. The expected delivery date for the order was 09/12/2017 but there was no update in the order status. So i decided to enquire with flipkart customer care regarding the status and they promised to give an update by 12/12/2017. They called me again on 12/12/2017 saying they did not have any update from the seller and prompted me to cancel the order. They said they cannot reimburse the discounted amount if i bought the phone again at the original cost. So i disagreed to cancel my order and insisted on waiting it out. They sent me another email on 12/12/2017 saying that they will get it resolved by 13/12/2017 4:00pm. Later on 12/12/2017 they cancelled my order without my consent and refunded the rs.39999/- not any compensation for the deal they promised, which the transaction was based on.

I can settle for a different color of the phone at a discount price since they are in stock in the flipkart website. But this insensitive behavior by their customer care is wrong and i require help getting it resolved.

I purchased honor 8 lite, just 2 month only completed but my mobile center corner side dim light came, i gave service center they not tell properly answer, very poor customer service, they told mobile corner damaged, but i bought time also same thing there, 2 days before only this type happened.
Now i feel very sad, i never purchased flipkart. Thank you for your customer services.

I have ordered Mi A1 64 gb, black on 8th dec 2017, order id-OD[protected]. It's 12.12.2017 today still not received my product actual expected delivery date is 11.12.2017 .
On Flipkart maximum product(mobile handset) is sell by truenet seller, it is worst seller, still flipkart allow them to sell their product. When i contact customer care they are not given seller contact number or mail id and they didn't tell the sufficient reasons i received mails from flipkart in one mail they wrote me we are escalating the issue to concern department we will get back to you with a update on 13.12.2017 in another mail they wrote we will get back to you with an a update on 13.12.2017. Still they didn't tell the delivery date of my product as per the reviews in these cases flipkart offers lowest prices in the festival times and after that they will not delivered the product within the time and when we are asking about their mistake just they cancelled our order. for this reason customer will loss the emi processing charges.

Worst Service Provide by flipkart cause knowing the performance/service of seller still permit them to sell their product...

I hv ordered my phone on 8th december and delivery date was expected by 11th of december i. E yesterday.
But till now it is still in processing state and wen i called customer care of flipkart yesterday,, ans is no data available our expert team ll reach to you by 15th of december

They are telling person ll contact us n give delivery date by 15th

Worst seller and worst experience speaking to flipkart.

Same story happened with me ordered mia1 on 8th dec 17 and from day two i found no updates from flipkart for the delivery. Started then contacting flipkart all are customer care responding in standard format like "we're working with the seller to fix this and please be assured that we're looking into this and will get back to you with an update by december 13, 2017.
What can i do now? Unfortunately my mobile has stolen and looking for this mobile.

I ordered mi a1 black on 9/12/17 saturday and it still showing just ordered flipkart is showing the delivery date of12/12/17 and the order has not delivered yet. There is no response from flipkart team. Customer care service said that the technical team will call you and they called me on my both the provided phone no simultaneously and disconnected within second. Please help me my order id is od[protected].

This is regarding order number: od[protected]
The order was placed on fri, dec 8th 2017. When the order is tracked, the website is showing
Tue, 12th dec 2:37 pm bangalore undelivered due to shipment damaged

The order status still shows as delay in delivery but when i called flipkart support, they are saying that the money will be refunded within 8 to 10 days. This is unacceptable. Since this product is still in-stock, why is the flipkart support saying they will cancel the order?
Shipment damage is an error caused by flipkart and has nothing to do with the customer. Since the price of the laptop is now rs. 1, 09, 990 which is more than the ordered price (Rs. 69, 990) how can the customer re-order the same laptop at the original price?
Why does the customer have to pay the price for flipkart's mistake?
Who is responsible for such a mistake?
I request flipkart to take responsibility for their mistake and deliver the ordered product. I do not wish to receive a refund. I want the product to be delivered.

I think this is a scam by flipkart/retailnet (Seller). I found similar complaint on this forum. I think same product cancelled and having the same reason is not mere co-incidence.
https://www.consumercomplaints.in/flipkart-acer-predator-helios-300-i5-c1804040#...⇄

Again i repeat, i do not want refund. I want the product.

I have a similar story to other posted complaints. I placed an order for a mia1 handset on[protected]. Today is the third day that the seller has been "processing" the order. I mean come on, i have had a chance at being a warehouse supervisor, and situations like this will never arise unless due to gross negligence. I contacted flipkart twice regarding the issue and they have no further details to provide other than that the product will be delivered on time. This is completely unacceptable behaviour. I have decided to wait for 1 more day. If there is no change in the status of the order i will cancel and never bring my business to flipkart.

I ordered a hush puppies shoes from flipkart (Order id: od[protected]
I received this fake product and the quality is pathetic it is clear from visual that it is not original. Flipkart have wasted my time and money.
Please take a strict action action such companies who fraud with their regular customers.

Dear sir,

We have ordered on sat, dec 9th '17 vide od[protected], the product packed and shipped on the same date and delivery expected 13 dec 2017, but on 11 dec 2017 the order is cancelled by the selller or flipkart without prior notice, and flipkart customer care vishal jadav (Floor supervisor mumbai) says you have cancelled some order in 2014, so cancelled your order at this moment and in future will be cancelled your order if you booked the item from flipkart, he says pls create a new id and order for the same.

Pls take action against flipkart.

I purchased crocs 42k clogs first I received a defective product from flipkart so I returned and replacement was not available so I choosed refund option. Then again I ordered another same product this time I facing size issue the one I got was smaller than the exact size and the packing was broken. Second time they are selling defective pieces to the same person. The seller name was RetailNet! Waste of time for purchasing from flipkart

I have ordered mi a1 64 gb, gold on 7th dec 2017 (Od[protected], on 7th dec its showing product will be delivered on 8th of dec 2017. On 8th of dec its shows product is misrouted within the city and will be delivers on 11th of dec. When i check on 11th of dec 2017 its again shows product is misrouted within the city. Today is 12th dec 2017 still product is not delivered.

When i call on customer care and they simply say if you have issues cancelled the order.

Worst service provide by flipkart no customer respect, not giving proper response.

This is worst delivery system that i ever seen in my life. It saying authorized dealer but i don't think so that you are authorized even you are not working as per your authorities and spoil customer's time as well as expectations. Please close the door for your business and be a human. Once trust and expect from someone and then wait till your expectations to be fulfilled.

Order id: od[protected]
Order date: 12 oct 2017
Refunded date: 06/12/2017
Amount: 14170/-

Flipkart has given my refund after 2 months for the order id mentioned above. They have used my money for approx 2 months and mentally harassed me for 2 months, have to pay for courier charges, calling charges to contact consumer forum, icici bank, flipkart and all other related peoples and wasting my time.

I want compensation from flipkart.

Flipkart has closed my account associated with my email id - [protected]@yahoo.co.in without any information to me. I have not done any transaction since about one and half month from this account. I don't know why my account is closed. Returning or requesting refund for some product is as per their policy and customer satisfaction. Moreover, i have not purchased or returned any product since last one and half month... Why should my account be closed that to without providing any information to me either by email or sms. I am customer of flipkart since the days when it is selling only books... And purchased many things since these days. Is this a way to behave to a loyal customer? I need to reopen and activate my account

Hi,
I have ordered oppo f3 plus mobile with order id od[protected] by putting on exchange my redmi 1s but delievery boy has denied to give me exchange by saying that redmi 1s colour is fadding at a small place and when i informed flipkart about that they told me that if only colour is getting gadding than you should get exchange because we do not provide exchange when screen or any other parts is damaged and they also take a complain for the same and promise me that another courier boy will come and he will check the phone but today i saw in flipkart app that they just refund the amount i do not want refund i want new oppo f3 plus

Sir i bought google pixel 2 mobile from flipkart on 7 dec 2017 against order number od[protected] and expected date was given on 12 dec 2017 by flipkart and payment already done through debit card (The sum of rupees 39999/-) at the time of booking. But the item is not deliver to me up to till date (12 dec. 2017) i contacted flipkart costumer care but sufficient answer not given to me and every time i contacted them they are give any ascuse to me... Doesnt know when will be the product delivered by flipkart so kindly take action against the concern company for cheating customers by showing fake estimated delivery date...