Flipkart Complaints & Reviews

Dear sir / madam,

Subj: - non refund of Rs. 394/- inspite of several reminders.

I had purchased “2 pieces” of GAUBA TRADERS DOUBLE WALL TEA MUGS from flipkart. The order ID no is: - OD[protected] purchased on :[protected], the cost of each mug is “Rs. 394/-. Therefore 2 pieces cost = Rs.788/-”.

The items which I had ordered were not the same as it differed from the picture shown on their website as well as it was defective. When I added water in both the mugs and kept it aside for some time, the water started seeping inside the double walls of the mugs.

I logged in to their website to ask for a refund, but their portal only permits the “tab for replacement”, and not refund. Where in earlier, a customer could automatically from his / her own login ID, could return an item and ask for refund, by himself / herself. This facility is now barred for the customer, only their agents / telecallers are given the facility to refund the item returned by the customer.

So on[protected], I called flipkart toll free Number and spoke to Mr. Prashant to raise a request for the refund of both the defective mugs, request no / reference no IN[protected]. I was told by Prashant that after 48 hours I shall receive a call from their executive for the same.

Since I didn’t receive any call from them on[protected] I called them up and asked them what they had done about my request. This time the agent was by the name Ms. Arshiya. She told me that the request which was raised has been cancelled without my permission. On speaking with her further, I told her that I received no call from them and neither did I give any permission to anyone to close up the case. So she raised my request with a new reference number IN[protected]. She assured me that I shall be given a call by[protected].

Awaiting for their call till[protected], i called back again and this time the agent I got was Ms. Sujata. I was finally very frustrated by such a behavior and I asked her to transfer my call to senior executive / supervisor which she did. The senior executive / supervisor who took my call was Ms. Heena. My request no. / request no. this time was IN1010100000339543851687. Finally a person named Mr. Raut came over that day to my place and collected both the defective mugs. I was not given any challan / nor anything in writing that the same was handed over to him.

The item which was taken was not fed by the pick up agent in their system, as they usually do and it didn’t reflect at all neither on their website, nor any email was sent to me regarding the same. When I didn’t receive the intimation of the same I called up the flipkart agent, Mr. Deepak (took the call) again on[protected]. The reference no given is IN[protected].

When I still didn’t receive the intimation of the return and that refund process has begun I called again on[protected]. I asked the agent to transfer my call to their supervisor and this time it was Ms. Sejal who attended to me. I requested to draw up a refund money for both the mugs, but she did only for ONE MUG AND NOT THE OTHER. The reference no is IN[protected]. On this reference number I received the refund for only ONE MUG TILL DATE AND THE OTHER IS PENDING.

From here on the process becomes tedious and impatience, for asking the refund of the second mug.
The following are the details of the reference numbers, dates and agent names who made my request for replacement and not refund.

1) Date:[protected] Agent = Harshita, Reference number = IN[protected]
Here again my request taken up for replacement and not refund.
On[protected], Ms. Payal, from their senior department of flipkart, calls me and says that the request is not put up for refund so this number will be cancelled and I have to call back to their agents after 48 hours and ask for a fresh reference number.

2) Date:[protected] Agent = Neha, Reference number = IN[protected]. I was totally fed up with their behavior and asked ms.Neha to transfer my call to their executive. Ms. Shanti took up my call and put in my request for refund as she said with the reference number IN[protected]. She assured me saying that my problem will be resolved by[protected], and that I shall get my refund in my account from which I had made payment.She was time in again apologizing for the mishap caused by the error in their flipkart computerized system. I even clarified with her that I am ready to receive cash in place of credit to my account if their system is unable to process my request. Her assurance was of no use as no money came to me for the second mug which was returned.

Till date I have not received any refund and I am just being made to run from pillar to post.

Kindly help me to recover my money as well as interest and damages.

We have ordered a intex washing machine on november 1st 2017, in the name of sowkarthika, but it's not what we ordered so we sent a request to replace but after some days they said, we don't have stock in that item, so we requested for return & refund but again after somedays they mailed, the seller dnt permit so we can't refund now 26th november again we registered for refund, it's very pathetic help us please

I had ordered 7 pieces to flipkart, but the courier person was delivering 1 piece delivery. I'm surprised that the invoice was giving 7 pieces. It's completely fake. There is a question on the credibility of this online shopping portal. Please check this matter thoroughly. Otherwise, you will not buy any goods from this shopping portal.

Thanks and waiting reply asap
Regards
Anurag

Mrf grand addition cricket bat
So i am writing this mail to make you aware about what all fake products you are selling to all your customers. I had bought one mrf cricket bat and luckily they are from the same brand mrf which is one the most trustworthy brand internationally but after bat after unwrap it, it is not looks genuine it has not hallmark or not barcod or not product id number
I want to. Confirm that i want original bat not duplicate

Flipkart have refused to deliver products door-step to certain areas repeatedly. Instead we are supposed to go to their ware house and collect it.
They dont take rural areas seriously.
Well then why do you have to advertise it falsely in your website/app.

If cannot deliver to certain pin codes why not directly mention "not available for this region" in the website,

This has been happening for a while, they asked my elderly parents to come and collect it from their ware house., which they did unfortunately.

In spite of repeated complaints over phone, emails, and online support, they have not looked in to this matter. And taken complaints for granted.
I have started to avoid flipkart and go for alternative sites already.

I have ordered a product on 20 september and till now i haven't get my product
Is this your service
They told me that they will provide me the delivery date but they are not doing so
I am also not able to track the order
They are saying that the product is out of stock and we will refund your money
But i want my product, and i[censored] will not able to give me the product then i want a penalty amount and i will fire a case on ur company that u r playing with the people emotions and time

I have purchased a product integriti men's jeans of worth value 1011 which order id is od[protected]. According to company policy, return and replacement is available but when i rerturned two or three product then flipkart blocked my account. When i contact to his customer support team, he says that my account is freeze and they can not return or replace my product. And also says i am able not able to login in future. Sir, i request to you please help me on this matter

Hi,

One year before i purchased a smasung s6 phone from flipkart india but they delevered me an austria model. Phone is orginal but model is austria so not supporting volte. I was using airtel and vodafone sim so have not know till now but when i try to use jio sim. I got their cheating. It is clearly cheating.
Please help me and many others who purchase the products from flipkart. So that customers dont get cheated.

Arun

Dear sir/madam,
I have purchased online mitashi 123.19cm (49 inches) ultra hd (4k) led smart tv (Order id
Od[protected] from flipkart to date 13/oct/2017 and i received a damaged tv on 24/oct/2017. On 26/oct/2017 we open tv box and captured the video at the time of opening the box, once we found that tv was damaged then immediately we called flipkart customer care and registered the complaint with them.
Please find below sequence of the incident as it happened:- i am once again reiterating the whole sequence for your reference to make sure how and when things happened with my product.
1. Raised order mitashi 123.19cm (49 inches) ultra hd (4k) led smart tv (Order idod[protected] from flipkart on date 13/oct/20172 and i received a damaged tv on 24/oct/2017.
2. On 26/oct.2017 opened the box and switched it on to do the connection found out that the tv screen is broken and immediately we called the customer care center of flipkart. 3. I have raised the complaint with flipkart about the damaged product on 26/oct/2017 and authorized service engineer visited at our home at 2/nov/2017 for inspection and verified tv 4. After that, we got the call from flipkart customer care and told us "pack the tv in as is condition and they said as per their policy pick up will happen in 2 business days.
5. Since that day every day, i am calling them for pick up of damaged product and refund of my amount or replacement but they are giving me every day new reasons with the same reply" we have escalated your issue to the concerned team and we resolve your problem within 48 hrs" and please wait.
6. Till date no action is taken from their end. Also, i have spoken with so many flipkart concern people and every time i am getting the only false commitment from them.
7. On 24/nov/2017 i got a call from the customer (Flipkart) and they told me that, they have to cancel my old replacement request to generate a new one for early delivery from seller side. (They canceled my old request but haven't raised the new request and it is showing that i requested cancellation of replacement from my side in my account)

7. Today is 26/nov/2017 i haven't received the tv or my money from flipkart but only i am getting the false commitment from them. It's almost more than 1 month and i haven't received a replacement or the money.
Now i just want a refund of my money and i assure you i will never buy any product from flipkart in future, they misguided me and i am feeling cheated by flipkart.
Thanks,
Jay prakash

This is in reference to order id od[protected], i have ordered lenevo k8 plus, i came to know suddenly on 12th day of delivery that it was delivered 3 gb ram, whereas the actual order was for 4 gb ram mobile, this is pure cheating, requested flipkart to resolve the issue immediately, but they simply denied as i lodged complaint beyond 10 days, please help

Regards
Anirban bhowmik
[protected]

I m purchase a mi a1 mobile by flipkart. Mobile was damage on screen.. Flipkart 10 day replacement policy for damage product but still i m facing problem no replacement provide buy flipkart.. No contact with me...
Please solve the problem
I m purchase on 20/11/2017 mi a1

I m received mi a1 mobile in screen is damage condition..
Filpkart team not solve it my problem
Where is fault in your end please solve it
U r taking in last 5 day but still not solve my problem... I m regular flipkart customer but this time i m totally dis satisfed to your service.. Your policy not work to seller..
Damage problem for u provide replacement but i have raise return request but no customer service officer call me for what is issue my... Only mail it... The seller not fulfill your request...
I m purchase only product to flipkart service i know flipkart not to seller
I m received screen damage product so please solve it problem..
Totally dissatisfied flipkart service and customer service officer...

It is request you please solve the my problem argent baisi.

I ordered google pixel from flipkart on emi option and i cancelled the order, it has been more than 39 days till now my refund has not been processed, and every time i'm just asked to wait for more 48 hours, i have called them more than 30 times and every time they say its under process, and wait fora48 hours and don't respod properly, it has been 30 days, please help. As unnecessarily i have to pay dues to the bank and take action on flipkart, as it's more than month now and till now not giving proper reason to me and i don't know when i will get the money back.

I have purchased pigeon special induction bottom 3L pressure cooker and return the product to the sell executive with return ID-[protected].
after refund the same they have to inform me that amount has been transfer on phonepe wallet above mention ID.I have registered number. [protected] and I am login at phonepe wallet but amount is shown zero.
kindly do the needful.

Hi Team,

Wrong IMEI in invoice issue is not yet resolved from 14th October onwards. I have updated to more than 30 executives, but no one tried to resolve my issue. Finally i spoke to Nithin from Flipkart asking for IMEI number screenshot again. I sent again but fully getting frustrated because of the responsibility taken from the executives for my issue. Please get this escalated at higher level and get it resolved at the earliest..

Hi
I had ordered a hard disk drive with a prepayment. The item never reached me. when I asked for the item to be delivered, the consomer service rep cancelled the order on her own and saud will initiate a refund. however one month down the line the order is returned as per their website but the refund is still pending. when i contact their customer service, they disconnect the call and tell me that i am not contactable. My money is struck with them since the past one and a half month.

I received the product without price tag.I would like to return.I called flipkart customer care couple of times they are keep telling that we need a price tag to return the product.

Seller Name: AJDezines

As per my initial investigation this seller is a cheater.

I would like to proceed legal action on this.

Order id : od[protected] item)
Order date : sat, nov 4th '17 6:04 pm

I ordered a woodmen car stereo product from flipkart for rs. 5, 099/- on 04/11/2017, the product was delivered on 10/11/2017, as i opened and checked, i find out that the product is defective.

So, on 11/11/2017 i raised a return/ refund request to flipkart from my account, and got a message to that return pick up of your product will be on 15/11/2017, but one came, no calls, no message from flipkart.

Further, once again i called the customer care number and asked for the issue and reply, they replied that because of some technical issue, we couldnt pick up ur return request. Further, he added you will receive a technical call from our person within 3 days, he will ask and try to find out what is the problem in the product.

Three days past, on 4th day i again called and asked reason for no response, they said we have called on 3rd day, but you didnt received the call, so the request is now cancelled.

Again, i requested to pick up the item as soon as possible, and request to refund my money, so again they did the same thing, giving a date of 3 three days, saying "you will receive a technical call from us to find out, whats is exact problem".

Again on 24/11/2017, again i called and there was no call from their technical dept as they promised, but again they said your request is shown in our system as cancelled, we cant do anything, the time limit of return is over.

This got very angry and felt very disappointed from this reponses, so i scold the representative and said him that i know how to deal with this kind of situation. If this i am getting in reply, then i will take further action against flipkart.

My point is, why should i be a part of your investigation, your company has a policy of return and refund, so i should get it. You and your company flipkart do your investigation afterwards and within your internal company map of delivering a defective product.

I am also having their all call recordings saved in my phone.

This went very irritating and time consumable thing for me, my worst experience.

I want a pickup request of this product and refund of rs.5, 099/-

I had booked online on 11.11.2017 for Prestige popular cooker with order ID OD[protected] and Ayush Anti Marks cream with order ID OD[protected]. Thereafter I received a message on 15.11.2017 that my order is cancelled and amount will be refunded, but till date that has not happened.

PLEASE RESOLVE MY COMPLAINT AT THE EARLIEST

I have bought 1 mobile bilian brand and modal is billion capture + from flipkart and we are dissatisfied with this mobile and we don't want to replace we want refund because this phone doesn't have good features and aseseries like earphone and warnty card is missing heating and hanging problem camera quality in not good and many more.. If you are not answer within two days otherwise i will go to consumer court...

I have bought moto e4 plus mobile hand set from flipkar aap on 17th november for 9999 rupeers. Oredr is od[protected]. Since i got that mobile i found some issues like hanging, screen turns in to black colour. Once i found that issue i have made a return request within time according to the filpkart policy (10 days for return). Since i made that request i did not get any updation from flipkart