Dear Sir,
I have bought some clutches and a book on June 26th and paid by ICICI credit card for Rs 2452/-.the order nos are OD[protected] for Rs 356/-and..[protected] for Rs 2096/-I have recd confirmation for both orders on my mobile no [protected].However strangely I do not see my first order on your website and the book says payment not received.
Please look into this and expedite.
copy of credit card email attached for your information.
Lipee Patnaik
Dear Customer,
Thank you for using ICICI Bank credit card.
Your ICICI Bank Credit Card && has been used for a transaction of INR 2, 452.00 at FLIPKART.COM \ (June 26, 2015; 12:28:02 hrs.). Available credit balance on your card is Rs. 67, 722.85 and total credit limit is Rs. 80, 000.00.
Complaint marked as Resolved
Verified Support
Jul 02, 2015
Flipkart Customer Care's response
Spoke to customer she informed she has ordered for 4 Clutches in that one is cancelled and needs the other 3 to be delivered how ever informed customer as per the promise date shipment will be delivered.
On Friday I got call from your delivery boy at 5:53pm so I told him that once u reach my home just call me so that if no one is there and I will arrange something... But he didn't called me..after that I called at 6:02 pm within 10 min...so he told me that since no was there he left away...so now I will come after half an hour...and after that when I called him at 7:30 he told that he will call me after 2 min..and again after that I called him at 8:00 so he told that now he will come tomorrow 12:00 and next day when I called him at 12:45 so he says that I have to deliver some urgent product so now I will come at 2:00 so then I told him that now u don't bring. Because u don't have any respect for someone time..so he is like...fine u can do whatever u wanna do..and he disconnected my call..and since today I have not received my product.. I had called your customers Care number.. But they didn't booked my complaint...
So now what option i have ...?