| Address: New Delhi, Delhi |
Dear Flipkart Team,
In furtherance to my complaint, today at around 11.53 am, I had received a call from the number [protected] where an executive referred to my query and was trying to attempt a resolution.
I clarified the problems to him and insisted that any resolution suggested should be mailed to him to which he replied that they "do not have access to emails". To this I inquired about his name and replied that he was "Akbar". I insisted to Mr. Akbar for his complete name which he categorically and vehemently refused and stated that this is his complete name, which I refused to believe. Mr. Akbar then decided to take my concern on a different tangent and started using a language which was not acceptable.
On this I asked him to put me through his supervisor. After holding the line for a while another person joined the call and introduced himself as Mr. Rakesh Rankawat. I asked Mr. Rankawat for the details regarding Mr. Akbar to which he said that "In India, not everyone has a surname and it is possible to have only First Name".
Such a statement came to me as a shock. I can appreciate that it is possible for an individual or so but making a general statement like this and that too, by a customer service representative, reflects the arrogance and above that the professional training he has undergone.
I clarified to Mr. Rankawat that this kind of proposition is not acceptable but it made no difference to him. After a lengthy argument, Mr. Rankawat kept me on hold for a while and then clarified that the complete name of the executive was Mr. Md Akbar Badshah. I inquired about the development as to how this executive got a complete name suddenly, to which he said that it is not possible for him to remember all the details about his staff. I can understand that it is not possible to remember all the details but this is not acceptable for the name atleast.
To this Mr. Rankawat, did not pay any heed, should no apologetic signs and wanted to change the topic. However, after a lengthy argument he accepted his mistake and advised that I can complaint to anyone I like but it will make no difference as its not possible to catch hold of a person in your organization with these details.
What I want to point out here is the conduct of your insensitive and untrained customer care executives, who are highly arrogant and short of communication skills. If you are not aware of any policy, you may always take time to get back to the customer with correct and accurate details rather than getting into an argument.
Hope you people take cognizance of this.
1. Md Akbar Badshah (Employee code - 75758.
2. Mr. Rakesh Rankawat (Employee code - 61734
Not sure these details are correct but the same maybe verified from your records as to whom my query was assigned for resolution.
