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HDFC Bank Complaints & Reviews

2.9
Updated: Aug 21, 2026
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K
Karimkhan2
from Gurgaon, Haryana
Mar 16, 2018
Resolved
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Resolved

Address: New Delhi, Delhi, 110025
Website: www.consumercomplaints.in/new_complaint

Dear sir,
I am very disappointed due to mail conversation and received messages regarding dispute case with ref. No [protected] amount deduction rs. 695 on 26 may 2017, i have already sent the mail regarding card holder dispute form two times, although i received mail to send the dispute form & transaction evidence,
Kindly request to check properly or improve your system. By sending your mail & messages that show improper planning to manage the dispute cases.
I have logged three dispute transaction
Amount transaction 1 (Ref no [protected])
Thebiocore.com rs. 10674
Visit the website & also filled the card number only & i have no complete the order, but message received at 10:40:55 on 26 march 2017 regarding transaction amount detected & same time i complained without otp & password, how can be possible the transaction was successfully.
Amount transaction 2 (Ref no [protected])
Slimlivingclum.com rs. 695
No order for the above transaction, but message received at 10:41:37 on 26 march 2017 the transaction was done as above.
Apr 21, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2018
HDFC Bank Customer Care's response
Dear Customer,

We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance
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    A
    AainaSaini
    from New Delhi, Delhi
    Mar 16, 2018
    Resolved
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    Resolved

    I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr037720.

    I have recived few massage from hdfc regarding fastag with below text
    "your fastag has beeb issued successfully. Your customer id is[protected]"

    Still not get fastag or any massage regarding to courier details.

    There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

    Please update on the status.
    Mar 28, 2018
    Complaint marked as Resolved 
    thanks for update
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 17, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    The tag has already been successfully delivered on 14th March, 2018 vide tracking no. Z40528508. Trust your query stands resolved.

    -Manoj
    HDFC Bank Customer Assistance
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      K
      Kavitha Salim
      from Munnar, Kerala
      Mar 15, 2018
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      Dear sir /madam
      My name is kavitha r salim. I have joined in hdfc life insurance as an agent in 2010.in 2012 i have resigned from there and joined exide life insurance co ltd. At that time i submitted the resignation letter to hdfc and i got cessation certificate from hdfc on 22/07/2016. But still pan number looked up irda portal. Kindly do the needful to cancell the licence from irda portal at the earliest
      Applicant name:kavitha r salim
      Father name :k m salim
      Date of birth :02/05/1978
      Pan no :czrps0301n
      Urn no :hdfi [protected]
      Agency code :00435719
      Licence :8409079
      Date of appointment:08/12/2010
      Date of submitting resignation :31/12/2011
      Date of acceptance.. 27/07/2016
      HDFC Life customer support has been notified about the posted complaint.
      I received a fraud call and sold several hdfc policies promising 50 lacks loan Mr sabir was the agent written in policy papers can any body advice me what to do
      HDFC Life Customer Care's response, Mar 19, 2018
      Hi, kindly inform the customer to write to us at [email protected] from the registered Id to have a look into it.
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        T
        test777
        Mar 15, 2018
        Resolved
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        Resolved

        Address: Pune, Maharashtra

        On 11th jan 2018, i received text message saying that "thank you for using hdfc debit card xxxxxxxxx for rs.5000 to paytm123419.
        I had not done this transaction first thing. Secondly without my knowledge from my debit card the money got transferred.

        I requested hdfc bank for reverting my lost amount and still hdfc bank is saying that it was valid transaction.

        Its very unfaithful and not secured bank service i would say here onward
        Apr 18, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 16, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your Account No., transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Anay
        HDFC Bank Customer Assistance
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          H
          hiren k shah
          Mar 15, 2018
          Resolved
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          Resolved

          Address: 380007

          My group have around 25 account with hdfc bank ltd, paldi branch, ahmedabad since 8 years.

          From last 3 years, branch manager and our group relationship manager (Rm) change.

          Our preferred group, alloted rm mrs. Kruti is very irresponsible and rough language lady. She always avoid to take any responsibility and blame always customers. We compalint branch manager, but he also safely cover her as a overloaded rm. But most of preferred group clients are known about her irregularity and irresponsibility towards branch customers.

          We also request other higher authorities about that issue, but no one take any action against her.

          We request you people, before opening account with hdfc bank kindly confirm that branch services, otherwise u are suffering from irritation and harrassment.

          I m going to close all my 25 accounts and dmat account now onwards from hdfc bank ltd.
          Apr 26, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 15, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          Please share your Account No./Customer ID, Branch details, RM details with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

          Anay,
          HDFC Customer Service Assistance.
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            thirumal1986
            from Sivakasi, Tamil Nadu
            Mar 15, 2018
            Resolved
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            Resolved

            Address: Dharmapuri, Tamil Nadu, 636705

            I was calling hdfc customer plenty of time last 2 days, everytime my got disconnected saying experience problem.. Never say such a worst service given by any other banks. How could i solve my statement bill problem without talking to the agent. My contact number [protected] customer id 38131044. Request to call back my contact number to solve my queries. Thanks in advance
            Apr 21, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 16, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We have reviewed your comments expressed and confirm having responded to your email id on March 16, 2018. We request you to revert to us through email to enable us to assist you further in this regard. The reference number for this interaction is [protected].

            -Anay
            HDFC Bank Customer Assistance
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              B
              bseenu1988
              from Tirupati, Andhra Pradesh
              Mar 15, 2018
              Resolved
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              Resolved

              Address: 517501

              Dear Team, I am using SB account in HDFC since 2012, MY KYC is updated in account, at present i am using Payzapp in this app it asking update KYC, Before this i already updated KYC . Why its asking this . Now i need to transfer money from wallet to my account .
              Before this i done same this and i transfered money from my wallet . now its asking to update KYC, But it now showing to update??.
              More over its clearly saying that, i[censored] r a HDFC bank account holder need not to be update KYC, Then why it asking update KYC?
              My PAN, my Aadhaar number also updated in account . Worst app developed by team, Pls resolve?
              May 5, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 26, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              Please write to us at [protected]@payzapp.in along with your registered mobile number and issue details for further assistance.

              -Manoj
              HDFC Bank Customer Assistance
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                M
                Madhu Kiran Vadde
                from Bengaluru, Karnataka
                Mar 15, 2018
                Resolved
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                Resolved

                Address: Bangalore, Karnataka

                I am complaining about negative fee charged for non maintenance on savings account.
                As per rbi guidelines, no bank is authorised to charge negative fees for non maintainable.
                I am almost lost 8k from my account just because of negative balance after i have credited 20k.

                Account number : [protected]
                Bank name : hdfc bank ltd.

                Requesting you to do the needful.

                Thanks,
                Madhu kiran
                M: [protected]
                Apr 26, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 16, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We have taken up the matter with concerned team and will respond to you on your registered email id within 5 working days. The reference number for your query is[protected].

                -Bejoy
                HDFC Bank Customer Assistance
                Mar 20, 2018
                Updated by Madhu Kiran Vadde
                Thanks a ton to HDFC and ConsumerComplaints Team for providing resolution as earliest.
                Hi HDFC Team,

                As per your response, you are committed to reverse the negative penalty charged for my savings account but still I haven't got any reversal amount .

                Please let me know when can I expected to see the reversal in my savings account.

                Thanks,
                Madhu kiran
                M: [protected]
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                  R
                  ranjan kumar66000
                  from Muzaffarpur, Bihar
                  Mar 15, 2018
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                  Address: Patna, Bihar, 803301

                  One assist — renewel of one assist plan
                  Approximately 4 months ago.
                  Hello,

                  I had one assist subscription for 1 year and had asked them beforehand if there is no automatic renewal i was assured there was not and i will be informed, but after a year the subscription was automatically renewed and charged for a year

                  Please deactivate my account asap

                  My mobile number-[protected]
                  Ranjan kumar
                  Last 4 digit of card nmbr-6460
                  HDFC Bank customer support has been notified about the posted complaint.
                  Dear Ranjan,

                  Greetings from OneAssist..!

                  We deeply regret for the inconvenience caused to you & appreciate your patience.

                  We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                  Should you require any further assistance, please reach us at[protected].

                  Regards,

                  Brij

                  Team OneAssist
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                    S
                    saurav.agrl
                    from Baghdogra, West Bengal
                    Mar 15, 2018
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                    Address: Darjeeling, West Bengal, 734001
                    Website: www.hdfclife.com

                    To,
                    The manager
                    HDFC LIFE

                    Dear Sir,

                    In the month of March 2017, I was missold this Insurance product (HDFC SL Progrowth Super II) by Mr. Rahul Kumar Srivastav, my previous Relationship manager at HDFC Bank.

                    In the pretext of getting a home loan sanctioned, he convinced me into buying this Life Insurance product. At the time of buying I was told that the life Insurance will be free and there would be no premium allocation charges.

                    Now when I check my statement I find that huge premium allocation charges and insurance charges and policy administration charges have been levied.

                    A poor man has been missold a policy which I will not be able to continue.

                    Kindly stop the policy immediately without any surrender charges or penalty whatsoever.

                    Also please ensure strict actions against misselling of policies.

                    Also immediately stop the auto pay linked to my bank account with HDFC Life.

                    Please find the Policy Details mentioned below:

                    Policy Number: 19161014
                    Client ID: A5492221
                    Premium Amount Rs. 1, 25, 000/-

                    Regards

                    Nakul Sah
                    Sah Jewelllers
                    Mangaldeep Bldg
                    Hill Cart Road
                    Siliguri
                    Contact number - [protected]
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                      V
                      Venkatesh26
                      from Mumbai, Maharashtra
                      Mar 15, 2018
                      Resolved
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                      Resolved

                      Address: 400097
                      Website: www.hdfcbank.com

                      I have a salary account on hdfc. Due to some problem i left the job 2 months after joinning and the account is still active. On[protected] i got a message from hdfc for non maintenance charge for the month of jan and feb together and i was shocked! When i went to my nearest branch to close the account they told me that i have to pay non maintenance charge then only they can close the account. But how did the account turned from salary to personal account without my knowledge and also i got message for jan and feb together for non maintenance charge. I am jobless and the amount is huge for me i am not gonna pay single penny. I request hdfc kindly waive off my balance and close my account account account no [protected]
                      Apr 26, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 17, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We understand that Mr. Chandraprakash R R, has contacted you. Trust your query stands resolved.

                      -Manoj
                      HDFC Bank Customer Assistance
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                        D
                        Devasasi
                        from Chennai, Tamil Nadu
                        Mar 15, 2018
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                        Address: 600071

                        Sir, i am hdfc credit card holder, i used to this card regularly. When i saw the statement i was shocked because rs. 1899 for one assist plan was deducted. Kindly deactivate my one assist plan from my hdfc credit card & refund my amount of rs.1899 which was auto debit in my credit card account.
                        My one assist reference no. 1726969
                        Plan name _ enhanced wa privilege single plan.
                        Credit card ending no. 0110.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Mar 15, 2018
                        Updated by Devasasi
                        Deactivate my one assist plan
                        I have used a credit card issued by HDFC and settled it with the 25k amount paid monthly, it has been almost a year I am no longer using any credit card.
                        I have not been informed or issued a NOC by HDFC Department, Tried calling them and emailing them several times.

                        It neither shows settled but active with some due amount in my CIBIL Score.
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                          A
                          aayushi@12345
                          from Bhilwara, Rajasthan
                          Mar 15, 2018
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                          Address: Udaipur, Rajasthan, 313001

                          I have been suffered by a fraud done by hdfc ergo by starting a insurance policy without my permission and deducting my money from credit card continuously and when claimed for the same, did not refunded my amount but increased my credit limit which was not desired by me. The money was deducted in cash but is not refunded in the same manner.
                          I want my money back in the form of monetary amount not any limit.
                          HDFC ERGO General Insurance customer support has been notified about the posted complaint.
                          Mar 23, 2018
                          Updated by aayushi@12345
                          Still no response from this fraud company !
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                            M
                            MDamodar69
                            from Nagda, Madhya Pradesh
                            Mar 15, 2018
                            Resolved
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                            Resolved

                            Address: Neemuch, Madhya Pradesh, 458441

                            My credit card no. [protected] (Damodar muchhal) has been charged with an amount of 14135/- on ac of non payment. But this charges were initially amounted to rs 600/- for autopay returned facility which i didnt opt for from the date of issue.

                            I have the documented proof showing cheque deposited before the due date and got it debited on same day from state bank a/c but got credited in hdfc bank after due date and for which the bank has charged me with autopay facility and accumulated the amount to rs. 14135/-.

                            Request you to please resolve the matter asap as its affecting my cibil score

                            Damodar muchhal
                            [protected]
                            Apr 23, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 16, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have reviewed your comments expressed and regret the inconvenience caused to you in this regard. We request you to elaborate on your queries to [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              H
                              HANUMANTHPPA HANU
                              from Jevargi, Karnataka
                              Mar 15, 2018
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 560099

                              Hai..

                              My name is hanumanthappa i have applied credit card before 20 days back, after few days when i was checking my status it was showing disproved due to income prof are not submitted. After submitting my documents to the one of hdfc executive i got a message from hdfc showing my credit card under process after two days i can track my credit card status, but 4 days got over still the status is showing the same as like as before

                              Aplication number:- [protected]s2
                              Apr 15, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 15, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your application number, mode of application, date of application, complete address of branch if you applied, complete name, your contact details & complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                A
                                Amit9163
                                from Bengaluru, Karnataka
                                Mar 15, 2018
                                Resolved
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                                Resolved

                                Address: 560037
                                Website: www.hdfcbank.com

                                Hdfc fraud work doing they are deducting 177, 413, 156, 308 like this amount every month very difficult to stay with them.
                                and Customer care not responding also. they all are giving false promise . every year Rs- 2000 to 3000 deducting from my account.
                                Thanks and regards
                                Amit kumar
                                m-[protected]
                                Apr 23, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 23, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                The charges debited from your saving Bank account pertains to a debit transaction carried out by you in your Demat account in the respective period. These charges are levied on the transfer of securities from your Demat account to another Demat account or to your broker's account. In case of any credit transactions in your Demat account, no charges are levied by HDFC Bank Ltd. (Depository Participant). Transaction charges accrue in the month when the transactions are affected and are debited in the following month after giving adequate advance intimation in the billing statement. Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you. Mention this Ref No. TTU[protected] in the subject of your mail to help us track your e-mail.

                                -Manoj
                                HDFC Bank Customer Assistance
                                Still they are deducting the Amount. now total amount are deducted Rs - 1504
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                                  K
                                  kaushik682
                                  from Ahmedabad, Gujarat
                                  Mar 15, 2018
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                                  Cancellation of One Assist Membership
                                  I am a HDFC bank credit card holder . The bank has auto debited Rs. 1299/- from my credit card number ending with 3370 without my concern on date:14/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1299/-


                                  Name :- Mukesh Kumar
                                  Mobile No. :- [protected]
                                  Credit Card Number Ending :- 3370
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    I
                                    Irfan Zahoor
                                    from Srinagar, Jammu and Kashmir
                                    Mar 15, 2018
                                    Resolved
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                                    Resolved

                                    Address: Pauri Garhwal, Uttarakhand, 190015

                                    Dear sir
                                    I have paid an amount of rs 3252 by my own mistake through netbanking of my monthly emi before due date actually my due date is 11/04/18 would you please return my money in my account i have urgently need some money so please refund my money as soon as possible
                                    That is your most kindness

                                    Regards
                                    Name :irfan zahoor
                                    M. No:[protected].[protected]
                                    Act no. Hdfc:[protected]
                                    Apr 16, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 16, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We observe that you have given us an instruction to claim the total monthly outstanding on your card account from your savings account. Based on the instruction, we had attempted to claim Rs. 3, 252.10 from your savings account and same is credited on 11/03/2018. We note that you made Netbanking payment of Rs. 3, 252.10 on 14/03/2018. The relevant credit will reflect in your April 2018 statement. We would like to inform that the excess balance on your credit card will be adjusted towards your future transactions or statement dated 19/03/2018.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      D
                                      Darkwing
                                      from Hyderabad, Telangana
                                      Mar 15, 2018
                                      Resolved
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                                      Resolved

                                      Address: 500008

                                      Received an sms from hdfc on[protected] at 2219hrs indicating that a mandate was issued which i did not authorize. If there's a potential deduction to my account, i would like to block it immediately. I didn't find an option on net backing that lets me block this. Submitted a request to hdfc as well via the contact us section. Here's the text message with masked reference no.:

                                      "dear customer mandate reference no: hdfc[protected]xxxx34 issued to birla sunlife insurance company pvt ltd with value rs. 79200.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch."
                                      Apr 19, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 15, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have received your email vide ref id[protected]. We will investigate in the matter and revert to you in 4 working days.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        N
                                        nitsiey
                                        Mar 15, 2018
                                        Resolved
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                                        Resolved

                                        Address: 411019

                                        Received sms -
                                        Dear customer mandate reference no. Hdfcxxxxx issued to hdfcltd with value of rs. Xxxxxx and frequency month is received today for processing.in case of any issue please get in touch with your branch.

                                        I have not given any mandate and neither my agent explained about this???
                                        All i have signed-up for is emi which gets deducted every month end...
                                        The mandate amount is nearly 3 times the actual monthly emi...

                                        As an nri customer, this often goes un-noticed and i'm sure how many people will be facing this issue... This is very serious concern and needs to be addressed immediately...
                                        Apr 15, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 15, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We understand that your query pertains to Home Loan from HDFC Limited. You are requested to be in touch with HDFC LTD. for resolution of your query/complaint. Please Click here (Link- https://goo.gl/vomeLJ ) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

                                        -Bejoy
                                        HDFC Bank Customer Assistance
                                        Verified Support
                                        Mar 15, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

                                        Regards,
                                        Team HDFC Home Loans
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