Aug 8, 2018
Complaint marked as Resolved sir,
since from my complaint the only thing changed was my negative balance from -2600 to -7600
so person from hdfc called me regarding on my complaint . when I went to close my account to my nearest branch in Ambattur (Chennai ) they told me to pay the fine amount, so I left from there . so please Kindly update regarding my complaint
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2018
HDFC Bank Customer Care's response Dear Customer,
You are requested to visit our nearest branch and submit the request for closure of your account. We regret that we are unable to process the request for account closure received through PhoneBanking, NetBanking, e-mail, scanned or faxed copy for security and authentication purposes. In case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier. Kindly refer the below link for contact details of branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch/all-facilities/gxissh3j
-Manoj
HDFC Bank Customer Assistance
Feb 22, 2018
Updated by mageshsmage thank you for your response,
what if they told to pay the negative balance in order to close the account
Aug 08, 2018
Updated by mageshsmage dear sir,
since from my complaint the only thing changed was my negative balance from -2600 to -7600
so person from hdfc called me regarding on my complaint . when I went to close my account to my nearest branch in Ambattur (Chennai ) they told me to pay the fine amount, so I left from there . so please Kindly update regarding my complaint
We have checked at our end and did not find any issue. Your Cust ID is Customer ID:[protected] and Wallet ID is [protected]. Please follow below steps by visiting www.hdfcbank.com/fastag Individual customer to click on Retail Login and then click on the option of First Time User on the home page of the FASTag portal. Enter any 2 details of the following fields displayed; Customer ID (Customer ID is 12 digits numeric number which is mentioned in the Welcome Emailer & starts with 17xxxxxxxxxxx) RFID number (RFID is 16 digits numeric number which is mentioned on the FASTag & starts with 6xxxxxxxxxxxxxxx) Wallet ID (Wallet ID is 14 digits numeric number which is mentioned in the Welcome Emailer & starts with 17xxxxxxxxxxx) Vehicle ID (vehicle number, Ex -MH00AA1111). Enter mobile number, which provided at the time of applying for FASTag and click on Next Step. Click on Generate OTP (One Time Password) option which will be sent to the registered mobile number for authenticating the request of password generation. On successful validation of the OTP, the portal will then prompt to enter the new password which is to be set. (Password has to be in the combination of alphanumeric, one special character, one alphabet in capital and minimum 8 characters in length to a maximum of 20 characters, example [protected]@2017) Select minimum 3 secret questions from a drop-down menu & provide an appropriate answer and then click on continue to complete the registration to access FASTag account. Automatically Login Page will be displayed where the customer needs to login with User ID and new Password to access FASTag account.
-Bejoy
HDFC Bank Customer Assistance
Please stop sending these generic replies and try to prove your customer support. These will not help in any way. Please try to resolve the issues. I think in India there is no proper platform to put a check on fraud/ unfair/passive customer service or responses. Even CONSUMER COMPLAINTS.IN also fails in this regard to protect consumer rights. ALL ARE GENERIC ANSWERS or SYSTEMA AUTOMATED ANSWERS. I'm sorry. I'm very much frustrated.