| Address: Vadodara, Gujarat, 390002 |
| Website: www.hdfcbank.com |
Hello there!!
I visited HDFC Bank today for cash deposit.
Address :
Ground Floor, Aditviya Complex, Behind Arpan Complex,
Nizampura Baroda/Vadodara, Gujarat. Pincode : 390002
(Branch Code : HDFC0000429)
The teller was very rude. I believe his name was ritesh.
There are total 3 teller counters, he was sitting in the middle. the time was 04 PM as on 27th February 2017.
I had to deposit the amount of Rs.1360 and I had a Rs.2000 note and as per the rule, I mentioned 2000 in denomination box. Also i had mentioned 1360 in words and in digits twice in the slip. Still he credited full 2000 and didn't give the remaining amount back stating that it was my mistake that i didn't confirm regarding the exact amount to be deposited.
On top of that he was very rude even though I was polite. I completely understand that certain customers are rude but that doesn't give them the authority to misbehave with every customer.
After experiencing great net banking and credit card services for almost a year, this is quite disappointing.
Apr 3, 2017
Complaint marked as Resolved Received a call from branch manager. Had a detailed discussion on the matter. He gave an assurance regarding non repeating of such mistakes from the employees. For now i am marking this complaint as resolved.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2017
HDFC Bank Customer Care's response Dear Customer,
I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.
-Bejoy
HDFC Bank Customer Assistance
Mar 03, 2017
Updated by Sam Ghl Shared the details on [protected]@hdfcbank.com.
no response till now.
As per trailing mail, I have following past one month from[protected] to till date for below issue. But still I am not getting any solution and single reply mails. So humbly request you to resolve the issue ASAP.
I agree error was happened from my side due to typo mistake, but its human error it may happen some times. I am expecting favors from your side, but nothing is happened from your side. I don't know if customer doing some error while transactions they wont get their money back then what is solution for that
As per the bank norms Customer Name, Account Number, IFSC codes are mandatory for transactions, But Payzapp not considering those criteria even its asking these details while transactions. If done those kind of checks from payzapp, issues will not happened. So Payzapp also part of this issue
As per the trailing mail, while I am transferring money from "Payzapp Wallet" entered wrong account number due to typo mistake and money credited to concern account (As confirmed by Payzapp). So I request you to help me to retrieve the money to my account. Please refer the details below.
Registered Mobile No: [protected]
Mail Id: [protected]@gmail.com
Transfer Date: 25th October 2017, Transfer Amount: Rs. 15000/-
Transaction ID:[protected],[protected],[protected]
Wrong Account No: [protected]
Correct Account Details: Name: Krishnamoorthy Velusamy, Acc No: [protected], IFSC Code: KKBK0000473
Pls Call Back @ [protected]