| Address: 410209 |
| Website: HDFC Bank |
15.11.2016 - this is regarding an incident that happened today with me which i have never expected from hdfc bank, kamothe branch (gchs, pratik gems compound, plot - 10 and 11, sec - 35, kamothe, navi mumbai - 410209)
I stood in the queue to deposit my 24000 rupees into my salary account for 45 minutes with my kid. during this entire period only one person was called in to deposit his money (such a long time for a simple deposit). after 45 minutes, they just closed the door on me and others waiting without any intimation.
Upon questioning the branch manager (chandrasekhar shinde) the reason for it.. he responded with all unusual answers like we have so many things, there is limits on deposits and so on.. i could tell they have not even served 15 people in the entire working day
Such a bad experience with the bank has never happened in the entire 8 years of my account. the employees of this branch are lazy and are not aware of the bank advertisements, policies or new schemes.. they just sit around all the day.
Please take immediate corrective action against the branch manager and employees at this branch.
Thanks,
Susanth swain
Dec 17, 2016
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2016
HDFC Bank Customer Care's response Dear Customer,
Regret the inconvenience that may have been caused and are keen on discussing the concerns you have.
Request you to write to us at [protected]@hdfcbank.com along with your account details, complete branch details, issue details and registered contact details. Please mention the reference Id TTU[protected] in the subject line and our concerned department will assist you.
-Natasha
HDFC Bank Customer Assistance