HDFC Bank customer support has been notified about the posted complaint.
Nov 23, 2016
Updated by chat2amit HDFC FOREX CARD ARE UNRELIABLE – HDFCBANK is inethical- customer care lazy
This is regarding our forex card taken by my spouse Sarika from HDFC bank branch sector 23 Gurgaon from HDFC Bank employee: Ahsaan quereishi loading 900 euros to card; and the same was immediately debited by HDFC Bank.
When my spouse landed in Europe she did not had any euros trusting the HDFC BANK forex card which did not worked despite using the new PIN shared to her in sealed envelope; She tried the same on multiple ATM and it failed every time.And was blocked.
She tried reaching out Ahsaan querieshi through international calling; but that irresponsible guy(I cannot write abuses on this article which I would have otherwise) offered no help;
Sarika being a privileged customer has a dedicated RM named Aleifiya(alefiya.[protected]@hdfcbank.com) in HDFC bank(I emailed her to and called her to inform this and take help; But like other irresponsible executives there was no help.
My spouse was in serious problem with no money on foreign land and that was only because of poor system in HDFC bank. And such a poor reputation of HDFC Bank that no one was accepting HDFC Cards in Netherlands; and FOREX CARD OF HDFC WAS NOT WORKING IN ANY ATM despite resetting password of the same by Internet banking login, it was shameful. And Sarika was in conference which was miles away from Hotel and it was difficult to try is repeatedly with limited ATMs around specially as HDFC forex was not working in any of these ATMs or shops;
I had a feeling like other PSU banks, HDFC bank has become an unprofessional company and employees make no attempt beyond their comfort to help customers; I CALL THIS AS FRAUD FROM HDFCBANK AS THEY SOLD A FOREX AMOUNT IN CARD, AND CARD NEVER WORKED. HDFCBANK EARNS BY CHEATING AND FOOLING CUSTOMERS AND LATER GIVE NO SUPPORT,
Readers, please see how HDFC bank mistreats privileged customers and you can estimate, what it will do to other non-privileged customers; THIS ARTICLE IS JUST TO ENSURE THAT NOT EVERYBODY HAS TO GO THROUH THESE APINFULE XPERIENECS TRUSTING HDFC FOREX CARD….DO NOT EVER ATKE HDFC BANK SERVICES AND HDFC BANK CARDS…HDFC BANK IS POOR WITH CARDS.
I WILL KEEP PUBLISHING THIS ARTICLE ON VARIOUS WEBSITES TILL HDFCBANK REVERSE ENTIRE CAREGS AND TAKES BACK THE UNUSED FOREX CARD.
Amit Khurana([protected])
Verified Support
Nov 23, 2016
HDFC Bank Customer Care's response Dear Customer,
We have responded to card holder on her registered email id vide ref id[protected]. You may ask her to respond to us with required details to take up the matter with concerned team. Alternately she can also call our tollfree no:
HDFC Bank offers easy access to HDFC Bank PhoneBanking services through International toll free numbers across 32 countries as detailed below.
Australia, Belgium, Canada, Denmark, France, United Kingdom, Germany, Hong Kong, Netherlands, Italy, Japan, South Korea, Malaysia, Norway, New Zealand, Austria, Portugal, South Africa, Spain, Sweden, Switzerland, Thailand - [protected], Czech (REP[protected], Monaco 80093312, Poland[protected], Saudi Arabia [protected], UAE [protected], USA [protected], Bahrain 80004980, Greece [protected], Singapore [protected], Croatia [protected] In order to know specific details such as restrictions, coverage etc
-Anay
HDFC Bank Customer Assistance
Nov 23, 2016
Updated by chat2amit I read your mags too late, at this moment I am looking for complete reversal of forex amount card at same rate in which I bought the euro.
Else I will never ever take forex services from Hdfc ever in life and will continue to publish bad reviews against Hdfc all my life. As we faced lot of problem due to Hdfc forex card issue.
Forex cards from Hdfc were never used.
One for Cash deposit another for withdrawal & exchange.