HDFC Bank Complaints & Reviews

I HAVE A BITTER EXPERIENCE FROM THE SERVICE OF HDFC LIFE, MY POLICY NO IS 15801274, I WAS PAID MY LAST PREMIUM ON 10/5/2013, AT THAT TIME I CONTACT TO HDFC LIFE CUSTOMER CARE, THAT TIME OFFICIAL CONFIRM TO AFTER PAYMENT OF INSURANCE PREMIUM WITHIN 48 HRS. POLICY PREMIUM RECEIPT TO SEND TO ME THROUGH REGISTERED EMAIL ID AND ALSO MY PREMANENT ADDRESS , BUT STILL DATE I HAVE NOT RECEIPT ANY THING FROM HDFC LIFE,TODAY I PHONE TO CUSTOMER CARE BUT NOT GIVE ANY POSITIVE ANSWER REGARDING POLICY PREMIUM RECEIPT.SAME PROBLEM FACING AT THE TIME OF POLICY DOCUMENT RECEIPT AT MY PREMANENT ADDRESS.

NOW YOU ARE REQUESTED TO YOU KINDLY LOOK INTO THE MATTER.

Dear Sir,

I am currently holding these two policies in question

Policy No. 13060983 bought in August 2009, Premium- Rs 55,000
Policy No. 15359580 bought in August, 2012, Premium–Rs 55,000

Please note that I wanted to prematurely surrender my policy 13060983–Unit Linked Endowment Plus II; in 2012 after paying regular premiums for 3 yrs (2009,2010,2011) as I was not satisfied with the type of growth and returns, nor did I wish to pay an annual premium of Rs 55,000. The HDFC advisor-thru his smart salesmanship advised me to buy this new policy –HDFC Savings Assurance Policy, saying that this is one time investment saving plan and that the funds-3 premiums paid in the old policy will be diverted to fund the new policy thereafter.

Policy Issued from:
HDFC SL Ashok Vihar Branch,
35,36; 4th Floor, Central Market; Ashok Vihar-Phase I, ND-52

Financial Consultant details:
Mr Gaurav Takshak;
License Number:9123966,
Agent no: 00490022
Ph:[protected]

Advisor
Mr Pradeep
[protected]

The advisor suggested that the old policy 13060983 invests in Equity, while the Savings Assurance Policy invests in debts and is thus risk assured. Besides, Funds from old policy will cater to funds required for new policy. But that has not been the case. I am being asked to pay annual premiums for both policies. That was not my understanding. That was all smart salesmanship of the HDFC advisor, cheating me into buying a new policy to fulfill his targets.

Besides, he had promised a Gold Coin being given on purchase of new policy, which has not been delivered to me till date. I followed the advisor for the same for a long time, but to no avail. There was never a revert from his side.

I cannot continue with both these policies. And that is why, request for cancellation of the new policy and that funds of it can pay 4th premium of old policy[protected].

I hold a long standing healthy relationship with HDFC as all my current & savings a/c are with HDFC & am a preferred customer. I have also bought another Policy ‘Youngster Suvidha’, paying an annual premium of Rs 40,000 towards that.

I am pained by how these advisors cheat us

Ritu Jain

dear sir,my name is akshaya kumar mishra i applied personal loan in hdfcbank .a lot of time they collected documents and at last they didnt inform me weather loan status.and when i went to bank releetd some quaries one loan asst manger ,he didnt beave well.really i felt very bad experince in hdfcbank,bajrak bati road branch.i am 60 years old they didnt coporate .my no [protected]

DEAR SIR,

I HAVE A TAKE A TW LOAN IN BAJAJ AUTO FINANCE LOAN A/C NUMER -GAN01705052 AND RE.NUMBER - GJ-18-CA-6074.I HAVE A AFTER 5 DAYS AGO ONLINE SUBMITED REQ OF STATMENT OF ACCOUNT BAJAJ AUTO FINANCE BUT NO REPALY IN BAJAJ AUTO FINANCE COMPANY. TO PLS PROVID A STATMENT OF ACCOUNT AND SEND TO MYEMAIL ID - CHANDRESH.[protected]@GMAIL.COM

My phone number is on the National Do Not Disturb Registry. On May 21st 2013 at 16:10 Hrs IST I received a solicitation call from HDFC loans about their loan offer.
Reference number to an earlier complaint I had given Airtel regarding this was 50424556.
For May 21st 2013 the new complaint reference number is 50632572
HDFC has been repeatedly calling my Airtel number [protected]
Despite Airtel having confirmed that a warning notice has been sent I continue to receive such phone calls.

Please help to stop such calls from HDFC Loan Sales team.

Regards
Samson Gracias

To
The Manager
HDFC Bank Credit Cards
P.O. Box # 8654, Thiruvanmiyur P.O,
Chennai- 600 041


Dear Sir
Sub: HDFC Bank Credit Card – [protected]

I have purchased a two wheeler through credit card by 72635 rupees. But 74450/- rupees was debited from my credit card account. I have already complained against this surcharge & submitted one dispute form 3months before.

But, once again this surcharge is showing in credit card bill of Jan’13.

As per you demand, I have already sent all documents as my proof. But unfortunately it was not reached to you. Once again I have submitted another dispute form with all purchased proof in January’13. But, still now I am not getting any response from HDFC bank credit card department.
That’s why I have totally stopped using this credit card.

Actually on 19th Aug’2012, I have purchased a two wheeler for my Brother Sk. Jiaul Hoque from Rajkumar Automobiles Sales (P) Ltd. in Midnapur by Rs.72635.18/-. But their Credit Card swiping machine was not working on that day. They told me to swipe my credit card at their friend’s Shop M/S Billimoria Brothers & they will collect the case from M/S Billimoria Brothers. Also they told me that no extra charge will be added on this transaction.
Also in that time I have no idea about the surcharge.


So that, please deduct the extra amount (Rs. 1815.88/-) & all fines from my account. Otherwise I will never pay any extra charges & fines.

Two Wheeler purchases case memo is attached with the latter as a proof. Please check it.

I can't attached others document as aproof due to low capasity of attachment.




Thanks & Regards
Sk Moidul Hoque
Call- [protected]

Dear Sir,
I have already complaint in HDFC Bank for wrong deduction of ATM Card my complaint no. is DELC[protected]. But Bank Called that you just write a letter send by post on bank address for this complaint and i will refund your amount and customer care says that your deducted amount will not be refunded.

I am Lalit Jain.I got a new Jet Priviliege Credit Card from HDFC. At the time of applying HDFC person gave me wrong information regarding JPMiles. Once I received my first bill I came to know about that. After that 3 times I called to customer care but till now no reply. Please help me on that. I want to file a complaint in consumer court regarding that. My mobile no. is [protected].

Please note my name is Shuchi Sharma and my credit card number is ending with **** **** **** 1099.

It is very dissapointing and unfortunate that I am the victim of FALSE COMMITMENTS made by the staff of HDFC Bank.

It's been almost a month calling and requesting customer care for the solution but have NOT got any solution till yet.

It is embarrasing to have a problem with HDFC bank inspite of the fact that I am a saving account holder for last 4 yrs.

I am sharing the false commitment made by HDFC employees:-

HDFC staff Neha (name told to me) called me and somehow convinced me to take the credit card on the basis of 3 points:
1) The card AMC will be approx 275 +taxes.
2) The card with the limit of 2.50 lac.
3) I can convert all my purchases into EMI through calling HDFC bank.

Unfortunately, it was totally opposite :-
1) The card AMC charges were approx 400+taxes
2) The limit is only Rs 50,000.
3) NO EMI option from the bank.

Moreover, the HDFC Staff member who collected my papers did not allow me to fill the form..he just took the signatures and told me that he will fill up the form in the bank as he does not have the time and has to reach office asap.

I have called Cutomer Care, Grievance department and spoken to N number of HDFC executives and Manager but no solution yet...I would request you to please look into it seriously to avoid this these fradulent cases with other people.

Looking for the quick resolution.

Best Regards
Shuchi Sharma

This is in reference to the transaction made into my account without intimating me by HDFC Bank.

An amount of Rs 842.70 has been debited on 13th May from my salary account, mentioning about "DEPOSITORY CHARGES APR[protected]".

I mean, I cannot understand to what extent the bank can go to deduct money from the account without mentioning any reason.
The bank follows no principles and never thinks twice to harass a customer. And the bank salesperson are the worst people you can come across. They just want to sell you products at any cost and not giving you the right information on anything especially the charges associated with it.

Requesting you to please do something about this and get my money refunded back into my account.

Hi,
I am Saravanan from chennai. I am using HDFC credit card since 2 years. I got a call before 5 months, and the voice says
"We are providing exclusive offer (i.e) Cash on call, If you want you can just click apply thro netbanking. Amount will credit with in 2 days. Etc..etc.." On that time i didn't accept it Bcoz, I no need that offer on that time. But now I really need for money(not huge amount) the bankers are being professionals, They are gently replied "Sir, as per bank policy now you are not eligible for the product, we can give you another exciting offer....i.e...etc.etc." I surprised Because my credit limit also extended. I am not having sense about the bank policy.

My question and suggestion is when we need we can get, when we don't why can we ?

But my brother using CITI bank card, They are providing anytime cash on call facility. My suggestion is, if you are going to buy a new credit card don't go with HDFC. Go a head with other providers.

Thanks,
Saravanan

I already have a Personal loan from HDFC bank and the interest rate is 18%. One day the customer care of HDFC bank called me and told there was an Offer for new personal loan from HDFC the offer is the interest rate is 14%. So I applied for that I took 1,00,000 rs.and Closed my previous loan but they cheated me its interest rate is 18.5%.
I have all the evidence I recorded their call conversation.
So i want to file a complaint against HDFC personal loan dept.

HDFC Standard Life Insurance is fraud and they sell there products by providing the wrong information.

At the time of purchasing the policy they give me lot of offers, however after purchasing they didn't give me any. Please help me, I don't want to continue and entire money invested by me return back to me.

Daphal.

Hi,

I wanted to submit cash deposit in my HDFC account but was denied on the basis that Cash transfer is not allowed in Salary account. My salary account number is [protected] . I was doing this transaction at Koti Branch, Hyderabad. After much questioning and complaining the manager asked us to write on a paper the reason why I wanted to deposit money in my own account!

Even though after arguing for an hour with the concerned person and getting the money deposited, My question is that if I wanted to receive money for some emergency,the bank is not helping me and instead making the situation worse for me. The kind of service HDFC is providing is very strange for me. I mean HDFC is bank where you can deposit cash but denied.

I do have other bank accounts and never faced such problem, but only in HDFC i came across this strange problem. Sorry to say i don't have other alternative than complaining to RBI and shutting down my HDFC account or make use of HDFC to the minimum. I will not recommend HDFC to any of my friends.

My valuable time is wasted because of HDFC!

HDFC least cares about customer service. Horrible experience to get a response from them for more than two weeks and nobody from HDFC has taken ownership of my problem! My ECS has started and automatically deducted the EMI from my bank account but the home loan statement still showing as outstanding and on top of it charged additional interest. Mailed multiple times but nobody responded. I visited their office in Singapore and i was told "what we can do is send the information to the office in India and you can wait for them to reply". HDFC is lousy bank and I suggest anyone new to HDFC please don't operate with them as their quality of service is pathetic. When i go to India i will look into the options on how to get out from HDFC.

I will try to post my frustration in all social media sites that i know of as i really want this bank to close down if they don't bother to improve their service quality and waste people's valuable time.

Re: 'HBL=[protected]' Grievance Redressal Form


Anish Malik <[protected]@gmail.com>
May 8 (1 day ago)

to Grievance
Today I again got a frustrating call from your department.Please find details below:->

- Name of the person who has called. - Poonam from collection department.
- Contact number of the person who has called. - [protected]
- Type of Loan - Personal Loan/ Home Loan/ Loan against property/ Gold Loan/ Credit Card etc. - I do not take any Loan.I got calls for some other person named some Jagjeet singh.
- Is the call pertaining to Marketing of the loan or is it some collection call not pertaining to you. - collection call not pertaining to me
- Details of the call received.( Conversation details). - Asked to pay loan amount for Jagjeet Singh as he used the number sometime as per your records.I do not know this guy.I purchased my mobile no from vodafone store more than a year ago.But each time i have to explain this thing to these callers from HDFC and they told me that will not get a call in future and in every 3-4th day i got call again.

This girl called me 10-15 times in last 2 months.please look into it asap.


On Tue, May 7, 2013 at 3:09 PM, Anish Malik <[protected]@gmail.com> wrote:
Hi ,

Please find details of person who called today[7-May-2013] also at 12:53pm:->

- Name of the person who has called. - Pawan Kumar from collection department.
- Contact number of the person who has called. - [protected]
- Type of Loan - Personal Loan/ Home Loan/ Loan against property/ Gold Loan/ Credit Card etc. - I do not take any Loan.I got calls for some other person named some Jagjeet singh.
- Is the call pertaining to Marketing of the loan or is it some collection call not pertaining to you. - collection call not pertaining to me
- Details of the call received.( Conversation details). - Asked to pay loan amount for Jagjeet Singh as he used the number sometime as per your records.I do not know this guy.I purchased my mobile no from vodafone store more than a year ago.But each time i have to explain this thing to these callers from HDFC and they told me that will not get a call in future and in every 3-4th day i got call again.


Regards,
Anish Malik
[protected]



On Sat, May 4, 2013 at 8:28 PM, Grievance Redressal <Grievance.[protected]@hdfcbank.com> wrote:
Dear Mr. Malik,

Thank you for writing to us.

We refer to your e-mail dated May 03, 2013 addressed to Grievance Redressal Cell regarding unsolicited marketing calls.

We request you to please confirm below, so that we can assist you further.

- Name of the person who has called.
- Contact number of the person who has called.
- Type of Loan - Personal Loan/ Home Loan/ Loan against property/ Gold Loan/ Credit Card etc.
- Is the call pertaining to Marketing of the loan or is it some collection call not pertaining to you.
- Details of the call received.( Conversation details).

Would request you to kindly gather above information for further investigation

Thanking you in anticipation of your kind understanding in the matter.

I have credit card from hdfc bank. I am trying to contact the customer care of the hdfc credit card company on[protected] more than 10 times and not even once my call was conncted to clarify some technical issue on the credit card.

Kindly take this complaint and do the needful.

Thanks.

G. Sreesailam
[protected]

I am hdfc corporate card holder. One month back I was looking for credit limit enhancement option in my net banking portal but i clicked on card enhancement which is unintentional as both options resemble same meaning from customer perspective.
Without any confirmation step new credit card got delivered in two days.
After the stmt generated i came to know that it is non-corporate card and Rs 560 got deducted for yearly charges.
Iam worring not because of money deducted but bank should inform terms conditions to the customers before delivering card.

When i called to customercare they accepted their fault and ended call with sorry.

Could you tell me how i can get this escalated?

Also let me know if there is any fault with me.

On 3/5/2013, the monthly EMIs on my Credit card payment of Rs 12000 was said to be Rs 2088 per month. Based on this information, I made the purchase for Rs 12000 using the card on 6/5/2013 and when I ask the same on 8/5/2013, the customer care people tell me that the monthly EMIs are Rs 2155 now. On asking how this is possible, the reply I got was, the EMI interest rate changes everyday!

Dear Sir,

This is to inform you that my brother died last month due to massive heart attack. He held a credit card of HDFC Bank and had a debt around Rs.74,000/- at the time of death. We had reported the death and described about the family situation and informed that we are not in a position to pay the debt as the bread winner is no more. But the bank officials called and force us to pay my (late) brother's wife, and asked at least Rs.2000 or Rs.3000 as a token amount. But the real fact is they are facing a dark future at the moment and want to come out of this situation. Any body who can help us by advising in this matter please inform us. She is having two kids of age of 12 and 9. She herself is searching for the future. Some one who have knowledge please help us.