HDFC Bank Complaints & Reviews

Hi,

I want to raise complaint against the fraudulent services offered by HDFC bank for their credit cards. 2 employees of pune team , Purvi and Ajit ([protected]) were involved in this

I was contacted by Purvi in June last week and she promised me the titanium times card free of cost saying it is an exclusive offer for cognizant employees.
She pleaded that she had to achieve her monthly target so I should take the card immediately.

I had specifically told her that I am ok to take only the titanium times card and do not want the platinum plus card. She agreed and committed that the card she is offering is the titanium times card .

Her colleague Ajit visited me to collect the documents and once again when I asked him the same question he said that the platinum plus card has now been stopped by the bank and he is providing the titanium times card only.
I asked him to provide the benefits of the card over mail and he said that he will do so , but he did not respond back even though I called him and reminded him repeatedly.

Meanwhile he submitted my documents and now when I have received the card it is a platinum plus card , which I had specifically said that I do not want.

Ajit is now not responding to my calls and when I asked to speak to Purvi or his manager he is disconnecting calls.

I spoke to their manager Sachin ([protected]) and he first agreed that it is Purvi’s mistake but not he has completely washed his hands off and asking me to deal with customer care.

I have been placing requests to cancel the allocated to me, but there is no response on that also.. every time I ask them to cancel the card they say only option is to upgrade and go for higher card.
This is a fraud bank and the employees are trained in cheating innocent people to achieve their targets.

To the bank, Rspected manager, I Ujwala Kamble an account holder of one of the most reputed banks in India and also a credit card holder of your reputed Hdfc Bank Lower Parel branch with card no.[protected] ,I just want to bring to notice to you the behaviour of your bank employees from the collection department. I for myself know that I owe some money to the bank regarding my Credit Card which I will be paying very soon that is an amount of 15000 only .But according to your bank officials which I know they are not I am sure they are from some 3rd class agency to which you people have forwaded my credit details as I owe u people money.These people started harrasing me and torturing me like anything over the phone as though I owe you people money in lakhs or crores. I have informed them about my poor financial conditions of which I am going through now as it is becoming very difficult nowadays for me as a lady to cope up with my financial conditions,but these people started harrasing me daily , they have now made it a habbit to call me and abuse me daily of which I have a detailed recording of the executives,things became even worse when these executives abused me on the phone so much like no one has ever humiliated me in this manner.And also 1 of your executives with the name Sandeep has also called me up during unofficial hours. His mobile number is [protected].he used abusive word (mai tuje kothe pe betauga..tere ko top level ki rand banauga ...tera rate kya hai
) also recording in my cell.He has even visited my house in the night at 9pm which has scared me too much as tomorrow he may come in the night also,and he has created a havock thrice by coming to my house at unofficial hours and now he has made it a habbit to call me up in the late evenings also,my mother who is a senior citzen has been horrified by this incident so much that I even get scared to leave her alone. Also according to my information and knowledge this behaviour from the bank and its agencies is totally against the law and also against the Guidelines of the R.B.I .I request you to please investigate into this matter if not then I will not refrain my self to seek help from the Police,the media and also the senoir citizens welfare trust in Andheri as I have detailed recordings of your executives saying that they are calling from HDFC bank and not any agency. Kindly Investigate. Yours truly, Ujwala Kamble

I am jasvir Singh. yesterday i withdraw my cash from dilshad colony HDFC bank near ATM. the guard of that ATM misbehaving with i said that go out of ATM i want to withdraw my cash but he start misbehaving n said which ATM card you have. is he has power to ask me about my ATM card he abuse me too much i say that just comedown so he said in vulgar language that "sardar pagal ho gya h" who give the right to talk me like this when his seat is out of ATM when anyone withdraw his Cash but after this he don't go outside the ATM he still standing inside ATM. he insulting me in so many people who near the bank this is around 6:30pm at dilshad colony on[protected] my account no.is ([protected]). i want bank take strictly action about that guard. if bank can't take any action about the guard so just do this close account my and refund my all cash.
Thanking you
yours faithfully
jasvir Singh date 24/06/2013

To,
Mr.Amitabh Chaudhry,
Managing Director & CEO,
HDFC Life


Sub: HDFCSL Classic Assure policy, Policy No 15237504, Indrajit Chakraborty: Total Mismanagement at the Concerned Deptt.

Dear Mr.Chaudhry,

Its a shame for the HDFC life that at last a customer is writing to the highest authority like you. I think HDFC is paying salary to some unprofessional group of people...

I blocked my ATM card on 13th of June due to loss. I got my new ATM card on 18th of June but I have not got my ATM pin till yet as it was promised to me that it would get delivered on my official address within the 2 days after the delivery of ATM card.
I m having a lot if trouble due to no money.
At last I went to a local Hdfc bank branch and they asked me to call [protected] in order to check the status of my ATM debit pin number, they guide me that I need to select option number 6 post selecting the language but I m not getting any option on 6th number post selecting the language.
This is pathetic. This is how Hdfc treat their customers. This is rediculus.
All I want is my ATM debit card as soon as possible.

Regards
Santos Kumar Pal
Crust id: 47556066
Mob: [protected]

Myself Kishori shaw my credit card no.[protected] before my card limit was 40,000 (6thjun 2013) but when i buy goods for Rs.34,000 .they will revised my card limit 21,000 12th june 2013.And i never access my card limit.I used my card under limit my card.
And now they have claimed me that i used my card over limit and they also mailed me that i have to deposit my chaque for against over limit.
I can't arrange at this amount suddenly.sir i used this card since Nov 2012 till date. sir they also damaged my record now nobody (bank) provide anykinds of loans and card as they do.sir i just want to do my creditibility back. Thank you. My billing date every month of 4th and payment date.every month of 25th.
before they send me a statement that my due amount is Rs.2224 but now they charged me Rs 34354.56
i can't arrange a huge amount at this time.

Hello,
I have done an transaction on 6/2/13 for the amount Rs 9,560 to an HDFC credit card.
But it has not reflected to that HDFC credit card account.
So please let me know to which account it got credited.
Please help me out about this.



Following are the payment details:
Account statement
________________________________________________________________________________...⇄
Statement Criteria
________________________________________________________________________________...⇄
Account Number :[protected]
Branch Name : 0157
Bank ID : ICI
Date ranging from 01/02/2013 to 28/02/2013

________________________________________________________________________________...⇄
No Tran ID Value Date Txn Date Cheque No. Description Cr/Dr Amount Available Balance
________________________________________________________________________________...⇄

2 SB8695837 6/2/2013 6/2/2013 BIL/[protected]/hdfc pay/HDFCCARD_MICI29 Dr "9,560.00" "6,083.66"

DEAR SIR,
I HAVE AN ACCOUNT IN HDFC DAMAN BRANCH WITH SAVING FACILITY AND ZERO BALANCE ACCOUNT I HAVE OPEN IN DAMAN BRANCH DUE TO SALARY BASE. STARTINGLY THEY CO OPERATE PERFECTLY.AND THEY ARE NOT DEDUCT ANY CHARGES IN MINIMUM BALANCE OF 0.00. BECAUSE OF ZERO BAL. SAVING ACCOUNT. BUT NOW THEY DEDUCT SUDDENLY 4 MONTHS MINIMUM BALANCE CHARGES WITHOUT ANY PRE INFORMATION. WHEN WE CONTACT THE BRANCH MANAGER AND CUSTOMER CARE CENTRE THEY TOLD THAT WE DON'T KNOW ANYTHING CONTACT TO CUSTOMER CARE. WE ARE REALLY DIS SATISFIED WITH THEIR ANSWER AND THEY ARE MISBEHAVE WITH US FOR THIS MATTER. SO I HAVE TO SUDDENLY REPLY TO RBI CUSTOMER CARE, HDFC CONSUMER CUSTOMER CARE AND ALSO TO H.O.OFFICE. SUDDENLY THE NEXT 2ND DAY THEY CALL TO US FOR ANSWER AND THEY TOLD THAT WE ARE NOT SUPPORT TO CUSTOMER ON TELEPHONE BASE. WE JUST SUPPORT ON MAIL ONLY. BUT WE ARE NOT SATISFY WITH THEIR ANSWER. WE NEED JUSTICE AND RETURN BACK MY WRONGLY DEBITED AMOUNT WHICH ARE DEBITED FROM MY ACCOUNT WITHOUT AND PRE INFORMATION. MY ACCOUNT DETAIL IS AS BELOW: HDFC SAVING ACCOUNT NUMBER: [protected]. BRANCH - DAMAN NAME: JAGRUTI MITESH PATEL , DEBITED DATE 16/06/2013..SIR I NEED MY MONEY BACK. PLEASE DO NEEDFULLY.

I was issued an international debit card with platinum chip, it seems for international transactions, this card is required by Indian govt guidelines. I activated it and verified it with HDFC Visa/Mastercard verification. However still my card is not being recognized by international online transaction including Paypal which is the largest purchase/fund transfer for online trade. When I called customer service, I was highly disappointed. Every representative told me a different reason. One of them even said that for international transactions if the currency is different (of course it will be different) the transaction will not go through, then he said the company has to be recognized by HDFC bank (ok, how does it measure the recognition index?, Paypal has to be recognized isn't it)? After talking for hours to these reps my problem is still there. I have decided to cancel my HDFC bank account immediately and switch to ICICI which as I have heard from my friends is very friendly for international purchase/shopping /transactions.

My credit card has been debited with an amount of Rs. 65,000.00 for a Life Insurance Policy No. 15101675. I do no not have any such policy in my name.
When enquired from their help line number HDFC life refused to reveal the policy holder details. Thereafter I lodged a written complaint on May 9th 2013, at HDFC LIFE branch at Bikaji Cama Palace, New delhi. But the same is still unattended. I have writtem many a time to [protected]@hdfclife.com,
but could not get a reply.

Kindly get the amount as well as interest amount waived off on my credit card.

later From the branch at Bikaji cama palace i came to know that the policy is in name of somebody Hiralal, whom i don't even know.

Would like to inform all of you that, one of HDFC Home loan ,customer executive ,(Indira) called to my house , shouted on my wife and used abusive language and threatened of her life and my children .I was hearing of the news that ,some of the money lenders normally use these type of practices for taking back their illegitimate dues, where as HDFC home loan such a big ,professional ( not right) and leading organizations is also following the same practice !!!.
I will be taking it up with the appropriate authority/statutory forms to ensure such misbehaves should not happen because of the simple reason of “ bought a loan” after pledging of huge value of property with an exceptionally high rate of interest. I am operating this loan since 2009 and also had other house loan a/c since 2005, except this incidence of outstanding of three months (which you were claiming) ,my account was never been highlighted. This also happened because of exhausting the blank cheque left over to you.
I am extremely sorry to inform that eventhough yours (HDFC home loan) is one of the leading organization dealing in housing loan , does not have the technology to find weather your other branch got the payment/ Cheque for the outstanding amount payable to you.,which was happened to me as this incident happened after I had droped the cheque for the legitimate dues in your Cannought place branch.

This cheque was ready for almost a week back and one of your executive(HDFC ) was supposed to collect the same from my office which did not happen hence the delay and thereafter , I myself dropped the cheque in one of your branch at Cannoughtplace.

I would request you to take the appropriate action against the misbehaved employee and and send an apology letter and an assurance on behalf of your employees that your employees should not misbehave with any of your customer in future.
loan account No :[protected] &[protected]

Sub: HDFC bank Stealing of Rs.393.26,from my account Customer id:50816576

S/B Account no: [protected]
I opened regular saving bank account with HDFC ayyappathangal branch
(March End 2013)
At the time opening i clearly mentioned it regular savings account only,Yesterday i checked my account and i shocked to see Rs.393.26 debited in my account, Customer care people told me it is Max account.
How without my knowledge you can call it max account and your staff Balu told bank is there for the black money people if you don’t have black money close the account
Refund the stolen amount immediately
Note: When i wanted to open R D account branch people Bluntly told me they will oplige for insurance plan and not for R D Account.
Are you having banking licence ?
Copy to:-
1)Reserve bank of India
2)Ministry of Finance, Government of India
3)C BI (Central Bureau of Investigation)
4) Central Vigilance commissioner
5) NRI Indian Communities
6) All social network

I purchased a club membership from a local club in chennai called Club Indiaa. Upon there continous repeated calling and pestering I thought I will give a try.
the picture they gave me to make me pay was extremely rosy. After paying I came to know that it was a daylight fraud.
Commitments given to make me pay
• The membership charge of 15000 would be converted into an emi of Rs250 per month
• The amount paid for the membership would be credited into the membership card which can be utilized at resorts owned by the club later
• Seven days per year free stay would be provided in the resorts owned by the club
The actual update I came to know after I made payment
• It was Converted to Rs625 a month with a processing charge of 2655
• The scheme Is yet to be launched
• Only Tax should be paid which is Rs600

Basis on this I have applied a charge back from the credit card issuing bank that is HDFC bank.
But they are not honoring the charge back and asking me to contact the merchant for settling this I dont understand as a credit card customer
I think I have all the rights to apply for a charge back as the case is similar to the points given in the dispute form.

The club is still continuing to call and cheat other people also.
It makes me irritated to see someone cheating for a living and get away with it.
Kindly Suggest. Whom should I pursue further for getting my money.

DEAR SIR
WITH REFERENCE TO ABOVE I WOULD LIKE TO INFORM YOU THAT I AM A CUSTOMER OF HDFC BANK. I HAVE OPEN MY SAVING SALARY ACCOUNT WITH MINIMUM BALANCE RS. 0.00 MAINTAINING CONDITION. BUT NOW FROM LAST THREE MONTHS DAMAN BRANCH ARE DEDUCTING TOO MUCH WRONG CHARGES WITH CONDITION OF AMB CHARGES AND WITHOUT ANY PRE INFORMATION. I HAVE ALREADY COMPLAINT WITH BRANCH AND CUSTOMER CARE CENTRE. BUT THEY ALSO NOT RESPONSE TO US. AND WE ARE REALLY DIS SATISFIED WITH THEIR REPLY. THEY TOLD THAT THEY DON'T KNOW ANYTHING AND NOT RESPONSE TO US. SO I NEED TO WRITE THIS MATTER TO YOU ALL. I HUMBLY REQUEST YOU TO SUPPORT ME. AND CLARIFY THE WRONGLY DEDUCTION OF AMOUNT AS SOON AS POSSIBLE. OTHERWISE I HAVE TO GO IN CONSUMER FORUM FOR THIS MATTER. MY ACCOUNT DETAIL IS AS BELOW:
NAME : JAGRUTI MITESH PATEL
BANK NAME : HDFC BANK DAMAN BRANCH
SAVING ACCOUNT NUMBER : [protected]
MOBILE NUMBER : [protected]
PLEASE CHECK MY ACCOUNT AND REPLY ME SOON.

dear sir today morning when i check my hdfc bank mini statement in there in 842 rs DCD deduction in my acount i have not choose the any type of dcd facilities.this is really embrassed me.please help me.today is sunday and tomorrow i am going to hdfc bank indore cloth market branch.but this type of deduction totally waste of my time and totally i want to change my bank for this type behave to me

Hi,

I have my salary account with HDFC bank.I took personal loan from ICICI and paying EMI through bank branch before the due date.

I observed there are deductions a total of Rs 1600 from my HDFC account towards ECS return charges.I called HDFC customer care and inquired about the same.They told due to insufficient funds ,ICICI bank is deducted money towards ECS returns.But when i checked the same with ICICI they are saying HDFC bank will deduct the amount and they don't have any involvement as they already added the ECS bounce fee to coming EMI.

I am very much concerned about HDFC about this and looking forward to respond to this post.

Customer ID:43608564

I am extremely sorry to write such kind of letter. But i am forced to do so because of the irresponsible behavior from the manager of HDFC BANK (status)regarding NRI account.

when i approached for a opening the NRI account of my brother (junior manager)told us in a rude way,"they don't have NRI account facility in samalkha branch".and then we approach panipat branch and opened the NRI account.

But After few days when i went to the samalkha branch a representative is opening the same NRI account for which we are not been even attended. I was shocked at the movement how can they so rude to their regular customer, (we are already having current account and also family members savings account,in same branch)

Please take care that this kind of a behavior from the faculties may reflect in you service which may inversely reflect in your reputation in service.

Hi Team,
This is Upendra Chaurasiya here complaining against HDFC Bank .They are deducting some money regularly from my salary account .So many times we had complaint , but they are not providing solution for the same.Even June 13 also deducted Rs 842 as Depository Charges from my account even not intimated.I m also not using any demate account ,they automatically oppend without my knowladge.

So request to you please look my this issue soon and do needfull.

Regards
Upendra

Respected sir/mam,
i want to say that ,i want to removeTID machine. because i am closing my store . so plz remove my tit machine soonly in this week. my TID machine no. is 41022452. and my address is b-10 bansal store vivek-vihar delhi-110095

i hope u will take an immediate action.
thankyou
contact no.[protected]

Hello,

I hold a HDFC Bank credit card (Name: Pranav Sarpotdar) for past 2 years. In the month of May 2013 I completed a transaction online and due to some offer I got a cash back of INR 1625. In the same month (after the transaction date) I get a SMS from HDFC Bank saying that due to no activity on your card for a very long time, the card will be cancelled. I called up the customer care and spoke to them and got a response saying that the KYC needs to be checked and that's why I have got this message.
For which I refused to submit as that was not the communication in the SMS.

On June 13, 2013 i received a letter(dated 31st may 2013) from the bank saying that due to inactivity on your card for a considerable period your card has been closed and all benefits, privileges and services attached to the card have been withdrawn permanently. ( I am assuming that the credit of INR 1625 has also been withdrawn). I called up the customer care on 14 June 2013( complaint no. [protected]) and asked for a explanation. I was shocked when the executive told me that "how can your card be cancelled as you have done transaction one month back and also made the payments in the same month". But after making me hold for sometime she tells me that since you have not used your card before this transaction for a long period it stands cancelled. She tells me to drop a letter to nearest bank / ATM explaining this and the bank will give a solution.

My questions are:
1) Why should i take the trouble of even going to a ATM when technically i was not inactive and it is not my fault. Will the bank come to my house or office for a credit card payment collection if I am unable to go to them.
2) If I have used the card in the month of May 2013(first or second week), how can the Bank issue a letter dated 31st May 2013 saying that the card is not being used for a considerable period.
3) Why are the Bank executives asking for KYC documents / Letter from me saying that I need to submit these documents as the card has been temporarily blocked. Whereas the letter clearly says that all the benefits and privileges have been withdrawn permanently.
4) If in case there was an outstanding amount on my card, would the bank had withdrawn all the debits as well due to the same reason.

OR

5) is it that the Bank does not want to let me use my credit of INR 1625.