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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 175

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R
RAJNEESH garg
from BATHINDA, Punjab
Nov 10, 2021
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I am totally disapointed with icici bank refund my charges if my problem no solve 99 rs +17 charges my cust id[protected]

#
Worst bank   Replace all
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (723150) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Nov 16, 2021
Updated by RAJNEESH garg
Icici[protected]
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    A
    adilhussain2173
    from kolkata, West Bengal
    Nov 10, 2021
    Resolved
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    Resolved

    Address: Mumbai

    My name is Md Adil Hussain having salary account in company (SLEEK) informing you that I got a letter from icici bank in this month regarding loan disbursement of Rs- 48, 499/- which is converted in 6 EMI & on 3rd November 1st EMI of Rs- 8, 465/- has been debited with auto debit mode, but I have not taken any loan or purchase any things in October month of Rs-48, 499/- But How it is possible that without any customer approval/OTP/confirmation/no any phone messages or emails, loan can be disbursed .

    I want the details of the loan from where, how, why and who's done this.

    This unacceptable thing happened in a reputed ICICI bank .

    Immediately Please look into this matter on a priority basis & cancel the consumer loan which is not done by me & return my debited amount of Rs-8, 465/[protected].

    I'm requesting you please stop the auto debit option first then cancel the loan process which is not done by me .

    called customer care, they are saying the branch will help you for the same, they ll provide you the cancellation form and do the needful, kindly but bank is not doing any things, kindly solve this issue as soon as possible.

    I have visited my 4 nearest ICICI branches (KOLKATA) and also visited ICICI back office (Landmark building Kolkata ), too many emails to ICICI customer care but I didn't get any help nor support from anywhere.

    Details.

    Loan Account Number - LCFMUM[protected]

    TYPE- CONSUMER FINANCE

    LOAN AMOUNT- Rs-48, 499/-

    TENURE-6 Months

    Kindly help me out with this, if there is any misunderstanding and return my hard earned money back and close this case as soon as possible.
    Nov 11, 2021
    Complaint marked as Resolved 
    Resolved thanks for your cooperation.
    ICICI Bank customer support has been notified about the posted complaint.
    Nov 10, 2021
    Updated by adilhussain2173
    Please help

    Nov 11, 2021
    Updated by adilhussain2173
    case resolved, please closed the complaint .
    Thanks for your cooperation.
    Verified Support
    Nov 12, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      A
      adilhussain2173
      from kolkata, West Bengal
      Nov 10, 2021
      Resolved
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      Resolved

      Address: kolkata

      My name is Md Adil Hussain having salary account in company (SLEEK) informing you that I got a letter from icici bank in this month regarding loan disbursement of Rs- 48, 499/- which is converted in 6 EMI & on 3rd November 1st EMI of Rs- 8, 465/- has been debited with auto debit mode, but I have not taken any loan or purchase any things in October month of Rs-48, 499/- But How it is possible that without any customer approval/OTP/confirmation/no any phone messages or emails, loan can be disbursed .

      I want the details of the loan from where, how, why and who's done this.

      This unacceptable thing happened in a reputed ICICI bank .

      Immediately Please look into this matter on a priority basis & cancel the consumer loan which is not done by me & return my debited amount of Rs-8, 465/[protected].

      I'm requesting you please stop the auto debit option first then cancel the loan process which is not done by me .

      called customer care, they are saying the branch will help you for the same, they ll provide you the cancellation form and do the needful, kindly but bank is not doing any things, kindly solve this issue as soon as possible.

      I have visited my 4 nearest ICICI branches (KOLKATA) and also visited ICICI back office (Landmark building Kolkata ), too many emails to ICICI customer care but I didn't get any help nor support from anywhere.

      Details.

      Loan Account Number - LCFMUM[protected]

      TYPE- CONSUMER FINANCE

      LOAN AMOUNT- Rs-48, 499/-

      TENURE-6 Months

      Kindly help me out with this, if there is any misunderstanding and return my hard earned money back and close this case as soon as possible.
      Nov 11, 2021
      Complaint marked as Resolved 
      Resolved
      ICICI Bank customer support has been notified about the posted complaint.
      Nov 10, 2021
      Updated by adilhussain2173
      Please provide the solution for this fraud which is done without my authorization.

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        P
        Priyanshi20
        from Bengaluru, Karnataka
        Nov 10, 2021
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        I have been charged 590 rs unnecessary amount from my account in the name of NACH_AD_RTN_CHRG ADBLDESK
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (718319) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          P
          Pradeepa Ganapathy
          Nov 10, 2021
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          Hello, I have been using ICICI Bank from 2005 and there was no obligation of minimum balance required for my account.

          From Apr'21, MABchgs deducted from my account without even notifying me or sending me a message for the deduction . I thought that i might have bought something and forgot about it. When I checked the netbanking today, shocked to the core that it has zero balance.

          It have never happened before and i was not made aware of any such charges, so why am i charged of something which i was not made aware of in advance . Please look into the matter and help me in getting a refund of my money as soon as possible .
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (718321) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Pradeepa Ganapathy's [Complaint's author] reply, Nov 12, 2021
          Is this [protected]@icicibank.com the correct email?
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            R
            red eyes
            from Patrasaer, West Bengal
            Nov 10, 2021
            Resolved
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            Resolved

            Dear Sir,
            I'm Sree Sarad p holding ICICI savings account for past 3 years. A/C#[protected] in Koramangala Bangalore.
            Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
            Please take some action against the bank, if it is not complying RBI standards / guidelines.

            MABchgs debitted 707.98
            +1 photos
            Dec 15, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 10, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              M
              Mohankakada
              Nov 10, 2021
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              I was working withdrawal ICICI Bank as Wealth Manager and its been 5 years since i moved out of organization and still my PF amount not released by the company i had sent emails to HR for the same no response details as below.

              Request your kind intervention.

              EMP ID : 354894
              PF Number : MHBAN[protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Mohankakada,

              We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                M
                Mirza Arsalan Baig
                Nov 10, 2021
                Resolved
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                Resolved

                590 rs. In name of ECSRTNCHG has been deducted without any notice. My all payments are paid and no dues are left. Kindly resolve my issue. No response from Customer Care.
                +1 photos
                Dec 12, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 10, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (718298) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  B
                  bishal sarkar95
                  from Kolkata, West Bengal
                  Nov 10, 2021
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                  Address: Akra Krishna nagar, kalupara, Akra Krishna nagar, kalupara, Purushottam Enterprise

                  Dear Sir,
                  I'm Bishal Sarkar holding ICICI savings account for past 4 years. in west bengal kolkata.
                  Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
                  Please take some action against the bank, if it is not complying RBI standards / guidelines and also return my money.

                  my mail id. [protected]@gmail.com
                  ICICI Bank customer support has been notified about the posted complaint.
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                    B
                    bishal sarkar95
                    from Kolkata, West Bengal
                    Nov 10, 2021
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                    Address: Akra Krishna nagar, kalupara, Akra Krishna nagar, kalupara, Purushottam Enterprise

                    Dear Sir,
                    I'm Bishal Sarkar holding ICICI savings account for past 4 years. in west bengal kolkata.
                    Without any intimation my account has been debited 708 rs. I have never come across something like this on a monthly basis.
                    Please take some action against the bank, if it is not complying RBI standards / guidelines. and return my money also.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      S
                      ShirajShiraj
                      Nov 10, 2021
                      Resolved
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                      Resolved

                      My sip amount dated 7th of every month due to some holiday they submitted on 6th of That month, how can I maintain balance because my salary not credited that time when this happen and my salary credit every month of 6th, I need my money back.
                      "ECSRTNCHGS061121_SR[protected] deducted 590
                      +1 photos
                      Dec 12, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 10, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (718318) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        RasmiRanjanPradhan
                        Nov 9, 2021
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                        ICICI Credit Card is Charging Hidden Charges Like Interest on Interest. We have Purchase No Cost EMI Product.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (716699) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          T
                          TanviDesai
                          Nov 9, 2021
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                          I made a transaction on my credit card for Rs. 12910 on April 17th, 2021. Requested to convert it to EMIs for 6 months. The merchant issued a refund of Rs. 8545 on the 20th of December. ICICI has still charged me the entire amount. Now they are asking me to pay the entire amount without any answers on where the refund has been used by the bank. No answers and no direction as to who can answer this.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (715589) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            H
                            Hog Wild Traveller
                            Nov 9, 2021
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                            Hi,

                            I have a policy with name ICICI PRU Smart Life with policy Number : 33374323. EMI use to deduct on 29th of every month and I missed to maintain balance but I deposited the emi on same day with the link provided and Bank deducted the amount without any notice for 2 days(590/-) per day.

                            Can you please explain me what is the fine for one day delay in policy amount submission?
                            and without my notice and consent how can you deduct amount from my bank account.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (715593) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Hog Wild Traveller's [Complaint's author] reply, Nov 11, 2021
                            I received email from [email protected] but their response was not satisfactory as they informed me for dishonored transaction I have to clarify from bank. They asking me to concern with the bank but as I know without my consent bank can not deduct any amount until there is request raised to deduct. Will you help me in this because I don't want to go here an there and don't want to round and round between ICICI Bank and ICICI Prudential life insurance.
                            NO one is helping me and I will raise it on twitter and other social apps as well thanks for the great greatbgreat help
                            and congrats loosing one more customer. I will pause all the services with bank after getting good help from icici
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                              B
                              bishal sarkar95
                              from Kolkata, West Bengal
                              Nov 9, 2021
                              Resolved
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                              Resolved

                              Address: Akra Krishna nagar, kalupara, Akra Krishna nagar, kalupara, Purushottam Enterprise

                              Hello My Self Bishal Sarkar,

                              Am an icici bank customer. Yesterday[protected] ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

                              Thanks & regards,
                              Bishal Sarkar
                              Dec 15, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 10, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                I
                                Inder.meet
                                from Kota, Uttar Pradesh
                                Nov 9, 2021
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                                Dear icici team,
                                My icici saving account has been debited following charges naming surcharge (Mcc 5541) for fuel purchase. Government is promoting cashless transaction and i have been charged on my own money. Does that mean it's wise to take out money from atm and pay in petrol pump?
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (715596) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Arnabdasdhrub
                                  from Kolkata, West Bengal
                                  Nov 8, 2021
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                                  Bank has deducted rupees 4000 from my ICICI savings account without my concern. transaction narration only shows DR TRAN FOR FUNDING A/C[protected]. It is very painful, that my money is not safe with the bank as well.
                                  I only requested you to kindly revert my money to my account as early as possible.
                                  Also right now I am out of India so kindly contact with me through email ID - arnabdas.[protected]@gmail.com and whatsapp No - [protected].
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (713843) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    G
                                    Gulshanrai28
                                    Nov 8, 2021
                                    Resolved
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                                    Resolved

                                    An amount deducted from my bank account named undermentioned
                                    Gulshan Rai
                                    Ac[protected]
                                    Ifsc - ICIC0000560

                                    An amount of Rs 568.97 has been deducted from my account on 08//11/2021, with the remarks a-
                                    NACH_AD_RTN_CHRG~NJINDIAP~18OCT21~4abfd1 Dr. 568.97 However, minimum balance of more than Rs. 10000 was already present in my account. Screen shot attached.

                                    Let me know why you charged this amount from my account. What is this charge for?

                                    .
                                    Kindly refund my money otherwise i will file a compliant in consumer forum.
                                    Thanks & regards
                                    Gulshan Rai
                                    [protected]@gmail.com
                                    +1 photos
                                    Dec 15, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 08, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      SweetySwathi
                                      Nov 8, 2021
                                      Resolved
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                                      Resolved

                                      Am an icici bank customer. Today 08-11-21 ecsrtnchg charged 364 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or SMS or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

                                      Thanks & Regards,
                                      Swathi Chennakesavula.
                                      +1 photos
                                      Dec 15, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 08, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        G
                                        GaneshSmarty
                                        from Mumbai, Maharashtra
                                        Nov 8, 2021
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                                        Team,

                                        Myself Ganesh Gholap, NSDL Demat A/c No. IN[protected].

                                        I have been told by Mr Navroj[protected] that to save brokerage charges, you can choose ICIC DIRECT Neo plan, which will cost max Rs. 20 for any deliveries or buying a shares while trading.
                                        For the same Rs.352 too deducted from my account wherein promise was given he will give Rs 2000 as cashback which was for more charges which i had paid earlier for my Buy and sell of shares.
                                        I am not happy that this is not yet happening as I buy ITC shares last week Friday and still brokerage charges been applied 0.55 % of total cost +GST.
                                        I will launch a complaint in SEBI if same is not setteled, as i have whole recording and proof on this.
                                        Also till the time all this is not sorted I will not going to trade anything IN ICICI.
                                        Resolve this ASAP and refund my extra money which are charged for brokerage.
                                        ICICI Bank customer support has been notified about the posted complaint.
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