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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 176

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S
sumit12690
Mar 22, 2022
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I am using an ICICI bank credit card and account for the last 10 years. recently I have made my icici bank credit card payments before the due date and still, the bank tried for auto-debit and due to insufficient balance, they charge me a fee of 625 rupees. Tried to call icici bank call center but they told me that they are not going to refund these charges. very bad support received from icici bank customer care.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02j14) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Apr 04, 2022
Updated by sumit12690
I am not able to see the email id. email id is like this
[protected]@icicibank.com
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    D
    DharamVikram
    Mar 22, 2022
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    My father had purchased Ashirwad Deep discount bond (Option1) in 1996.
    He passed away in 2017 and the bond have matured in 2021.
    I'm trying to search details on how to encash the bond but on icici bank website proper steps are not provided. kindly provide details on what documents will be required by my mother to redeem this bond.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a029i1) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Niraj parekh
      from Mumbai, Maharashtra
      Mar 21, 2022
      Resolved
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      Resolved

      Address: Thane

      Dear Payroll team,

      I had worked with ICICI BANK (Niraj parekh) from March 2021 to March 2022 my employee ID was 474730. On 21st March I received the payment of 18500 as a final FNF settlement, I want to know the breakup of the same why so less amount got credited in my account. Please provide breakup of FNF because from 18th Jan to 8th March along with one comp off of 26th Jan, amount should be get credited in FNF. As per calculation 25000 amount should be get credited in my account as a FNF settlement. Also as checked pf amount is also reflecting less and all the my contributions is reflecting in PF what about employers contributions.
      If it gets suppose to credited in EPS account. Where do I able to see that and kindly release my EPS amount in my account.
      Please provide complete resolution.
      Please check and let me know the same on priority basis before I escalate to Social media.

      Thank you.
      Apr 27, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 22, 2022
      ICICI Bank Customer Care's response
      Dear Niraj parekh,

      We request you to send an email to settlement.[protected]@icicibank.com, quoting your 6 digit employee number for your queries pertaining to the FNF settlement.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Mounikachv
        Mar 21, 2022
        Resolved
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        Resolved

        I did a transaction on MARCH 1st 2022 worth of 2399 RS with Myntra.
        Amount got debited but order was not placed.contacted myntra for the same and they confirmed they have not received the amount and they mentioned in the same under my complain which was raised with MYNTRA.
        So i contacted ICICI Bank multiple times for the same they asked me to draft email to icici customer with the details which i got from myntra i did the same.but i have not received any response again i contact ICICI customer case now they confirmed the amount is with gateway PAYUINDIA.in order to initiate the refudn they need email form myntra when they already know that myntra dont have any amount beacuse i confirmed the same in the email with screen shot which i recieved from myntra. but they need only email from myntra not screen shot.
        now even after knowing my amount is with PAYUINDIA gate way ICICI still dont want to refund.now they want me to get the confirmation from myntra in the email format .
        confimration from MYNTRA----forwarding the same to ICICI BANK--and ICICI will contact gate way.

        so as a token of punishment to the customer i need to go back of them .i wanted this to check and get my amount back.
        May 1, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 23, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02dt7) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team"
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          G
          Gopesh Vashisth
          Mar 20, 2022
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          SIR,
          I HAVE ICICI MONEY MULTIPLIER BONDS 1998 OF Rs.4000/- & PAYABLE IN 2022 @ Rs.100000/-.
          Kindly advise me how can I redeem bond.
          My mobile number [protected]
          Gopeshwar vashisth
          [protected]@gmail.com
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a025s5) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            P
            Pratik9326163189
            from Mumbai, Maharashtra
            Mar 20, 2022
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            Address: Bhandup

            My name is nirmala dinkar shinde.I have account in icic bank in mumbai bhandup branch. Bank is debited my account MAB Charges in month by month. I am very poor. This charges i am not afford it.bank is without any reason debit amount in my account . Please this issue is resolved it.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a025ry) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              K
              Ketanji@2
              Mar 20, 2022
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              Address: 1051,farkhpur,Jagadhri workshop

              I joined Icici bank Ltd. on 4 April 2021 and was last working day was 2 Feb.2022, and it has been one and a half month now since I left the organisation, but I have not received relieving letter from the organisation.
              Kindly provide me with the same so I can join some other organisation.
              My employee id-482138
              Waiting for the reply
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Ketan,

              We request you to send an email to settlement.[protected]@icicibank.com, quoting your 6 digit employee number for your queries pertaining to the relieving letter.

              Regards,
              ICICI Bank Customer Service Team
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                P
                Princerai7700
                from Bareilly, Uttar Pradesh
                Mar 19, 2022
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                I have opened an account via online site, transferred fund as well into the new account, completed video KYC and got the message for the completion of Video KYC as well but till now i didn't receive Virtual debit card details or any details related to my account except account number.
                When i am trying to track my application on icici website its showing " Results not found'.
                Account Number:[protected]
                ICICI Bank customer support has been notified about the posted complaint.
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                  Princerai7700
                  from Bareilly, Uttar Pradesh
                  Mar 19, 2022
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                  I have opened an account via ICICI online site, transferred fund as well into the new account, completed video KYC and got the message for the completion of Video KYC as well but till now i didn't receive Virtual debit card details or any details related to my account except account number.
                  When i am trying to track my application on icici website its showing " Results not found'.
                  Account Number:[protected]
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a024j4) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  The email is showing as [protected]@icicibank.com.
                  Can you share the email id on which i have to share the issue.
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                    D
                    Deepika.kashyap
                    from Pune, Maharashtra
                    Mar 19, 2022
                    Resolved
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                    Resolved

                    Address: Pune

                    My name is Deepika Kashyap I got message amount deducted from my saving account.{Dear Customer, transaction of INR 4500.00 done on ICICI Bank Account XX336 on 16-Mar-22. Info: VIN*APPLE COM. But I have not done any transaction. Without my otp how this happened. Please cross check and revert my money back asap.
                    Thank you
                    Apr 19, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 19, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a024yr) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      D
                      Dindayalsingh
                      from Bengaluru, Karnataka
                      Mar 18, 2022
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                      Address: Akshaynagar ,Bangalore

                      A Deep discount bond Viz. Ashirwad deep discount bond of ICICI was purchased in the year 1996 (dated 15th July 96)for Rs. 5200 with maturity value of RS. 2 lakhs to be redeemed in 2021. The details are given here under:

                      Name of Bond Holder: DEVANAND SINGH
                      Bond Holder No: 1406-212
                      Certificate NO.-395952

                      To my surprise, when I contacted ICICI recently, I was told that the scheme had been no more valid and they cannot support much on that .

                      This is really not fair..it seems customers are cheated..request to help out, please.

                      My contact-[protected]

                      Regards
                      Dindayal
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 19, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Mar 21, 2022
                      Updated by Dindayalsingh
                      It will be a great help if you can connect me ASAP. you can reach out to me over email & mobile as mentioned above.
                      Mar 23, 2022
                      Updated by Dindayalsingh
                      No response was received from the ICICI customer case.
                      Mar 28, 2022
                      Updated by Dindayalsingh
                      No response was received from the ICICI customer case. all fake promises again.
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                        D
                        Dr. Navin Kumar Upadhyay
                        Mar 18, 2022
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                        ICIC Bank had auto deduced 1899.00 for my account on 15th March 2022, as (PPL/WPP_SR[protected]_Renewal of Policy), I never accepted any policy like this (PPL/WPP_SR[protected]_Renewal of Policy) and I don't really have any idea about the policy itself. This is really bad, your hard-earned money is been robbed by your trusted Bank. Please don't play with people's money. I kindly request to refund the deducted amount 1899.00 to my account. Please.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a024j5) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Akib8609
                          Mar 17, 2022
                          Resolved
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                          Resolved

                          I’m using amazon pay credit card since 1 year. My all due clear on time. My whole cash back hold as demanding commercial use. But I’m using it only for personal. It’s right it’s highly use this month.
                          But bank don’t have any terms & conditions on this matter.
                          If terms & conditions available on website.
                          Then I follow this.
                          It’s very harassment. Bad behaviour.
                          After resolve this matter. I cancel my all ICICI bank credit card.
                          Also close the savings bank account.
                          Apr 18, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 18, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a022u5) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            V
                            vikas_singh000
                            from GURUGRAM, Haryana
                            Mar 17, 2022
                            Resolved
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                            Resolved

                            Address: sector 45

                            Team

                            I didn’t never opened demat account so why should i pay your maintenance charge

                            Already paid deducted amount of Rs, 27.87 and Rs, 7, 29

                            When I haven't opened any account then why will I update the email id, Can you please proof me, Which form did I sign on?

                            Please let me know

                            I didn’t never opened demat account so why should I pay your demat account maintenance charge, Can you please proof me Which form did I sign on? Please give me E signed copy, Please do not repeat this I already say I didn’t never opened your demat account, so I request you to please close this demat account as soon as possible

                            I raised complaint in customer care and icici bank manager manjeet alahwat but he didn’t answer I tried calling many times but he didn’t answer any calls

                            Please refund my payment immediately if you will not refund my payment than i will complaint against your bank seriously 😒 this is illegal

                            My saving account number[protected]

                            My demat account- IN[protected]

                            For your reference i have attached screenshot

                            Please look into this matter

                            Thanks
                            Vikas
                            [protected]
                            Mar 17, 2022
                            Complaint marked as Resolved 
                            my complaint is not resolved
                            ICICI Bank customer support has been notified about the posted complaint.
                            Mar 17, 2022
                            Updated by vikas_singh000
                            if i opened this demat account please providing me E - sign copy without E- sign copy how can he open the account
                            Verified Support
                            Mar 17, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Raju075
                              from Pune, Maharashtra
                              Mar 16, 2022
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                              I have not received my check book whic was sent by ICICi bank. I have received email from courier that it have been delivered. Please can you check and raise a complaint still now i have not received any update from courier partner.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Issue is still not resolved, i have not received the checkbook
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a020w1) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                Mr. Mukherjee
                                Mar 16, 2022
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                                Address: India

                                I was assured that DP charges that were deducted from my account without any prior notice will be reversed once I close the Demat account, but still, there's no reversal.
                                Kindly do the needful ASAP,
                                Otherwise, I have to close my account and Remove my savings to some other bank, I don't feel safe keeping money in a bank that is involved in such treachery.
                                Ac number:[protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a020vs) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  N
                                  neelshah0502
                                  Mar 16, 2022
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                                  What is the type of GST no without known some thing about they debit 500 rs directly without any knowing or so
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a020uz) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    L
                                    lapog1989
                                    Mar 16, 2022
                                    Resolved
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                                    Resolved

                                    Dear Sir/mam
                                    With the reply from your last mail
                                    your official contact me and told me that the application got rejected (not an issue), issue is he contacted me after 1 month after mailing multiple times, now the price of the property has increased by 5 lakhs within this month, who will bear that cost ..i think no one then why he didnt informed me 1 month back so that i would have arranged it from somewhere else or would have applied in other bank ..but your relationship manager didnt care about the customer neither you..if you didnt care then why you have charged me for the login process..you could have told me before applying that you or yours employees not capable to handle the cases..so requesting you and gently asking you to kindly refund the charges because of negligence from your side..
                                    you are easily telling me that charges are non-refundable, i agree but you have charged me because of service which will be provided by you but i didnt got that, so i have rights to ask for refund..2nd thing i tried to contact ICICI bank through your complain site level 1 done but didnt got the valueable answer..then i tried for level 2 then response from your complain site " unable to process the request try after some time" for the past few days..neither you have responsibility to check that..then i tried to contact customer care ..no response
                                    so requesting you to kindly refund the money back
                                    ACC No.[protected]
                                    Application no [protected]
                                    service request - SR[protected]
                                    Gopal kumar Agarwal
                                    ph no [protected]
                                    Apr 18, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 17, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      abhishek.baner219
                                      Mar 16, 2022
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                                      Rs. 826 was deducted from my ICICI Bank account as part of dmc charges. When enrolling i was told it was free of cost. Please refund my money
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,
                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01ynp) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      abhishek.baner219's [Complaint's author] reply, Mar 26, 2022
                                      There is no email id as [email protected]
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                                        G
                                        gop439
                                        Mar 16, 2022
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                                        I am been charge around 700 every month
                                        Need to stop/ refund oog the amounts
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,
                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01ynx) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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