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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 176

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S
Satyendra Sood
Nov 8, 2021
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I m a 75 years old senior citizen living alone with my 70 years old wife in my flat no 3c, SFS Flats B Bock East of Kailash Raja Dheer Sain Marg, New Delhi65 eversince the flat was allotted to me in 1985.Recently on massive scale unauthorized construction work has been undertaken in Flats no 6C, 6D in my immediate neighborhood by its occupants ( Mr Akash Deep Bhagat owner of 6C and Mr Ajay Singh owner of 6D)by threatening me and suppressing me.As I m an old retired person living alone with my wife without any support I succumbed to their threats and pressures and had to keep mum due to their threats and undue pressure. But as a consequence of this unauthorized constructions in their Flats some damage to my flat has also occurred. Not only this they have breached my privacy on one side and obstructed my free light and air on other side. They have made so huge unauthorized construction that even they have been peeping into my balcony by ndertaking construction work on their side in such a manner that their opening doors of newly erected unauthorized construction is not only kissing my balcony but also peeping into my balcony. This they have done without my concurrence and by threatening me .Because I m an old person living alone without any help I got scared from their threats and had to tolerate their unwanted act .As some damage has occurred in my flat I am requesting the owners of flat no 6c, and 6d to get this damage repaired but they r not even listening to this at all I m following up the matter with them for last two months but now they have started threatening with me dire consequences even I continue pressurizing them for anything. I m very much afraid of them for my security and the security of my wife and property. Immediate inspection of the site can be done to assess the reality and the type of massive unauthorized constructions work that has been undertaken by them and consequently necessary remedial measures may be provided to me at the earliest.
ICICI Bank customer support has been notified about the posted complaint.
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    saumyamk
    Nov 7, 2021
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    My ICICI food card has suddenly stopped working . The last three times it showed error . How to resolve this issue ? I am working for TCS Kochi and this was issued to me by the company.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (711849) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      sudhirmb77
      from Mumbai, Maharashtra
      Nov 7, 2021
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      Address: Mumbai

      Hi Team,

      I purchased a Dell laptop with an offer of ₹5000 cashback on ICICI credit card on August 19th 2021. As commited the same has not been credited back to my card from where i have transacted. I was ensured that credit will have to wait untill 60 days past, now its almost to complete 90days(max limit).

      Please ensure the timely response & resolution on the above stated matter ASAP.

      Thanks,
      Responsible Consumer
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (711482) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        K
        Krishna Dornal
        Nov 7, 2021
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        My money deducted 299 in fours months with transaction VIN/Google
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (711488) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          G
          Gandhali Dixit
          Nov 6, 2021
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          I had invested under ICICI bonds through LOTUS GILTS GLOBAL INC. in 2013.
          We have since then not received any information about the status of our bonds. Till today no payments received or any form of correspondence. Is there a way I can get information.
          I would like to enquire about the procedure to receive the invested amount.
          Thank you.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (709697) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            AlekhyaD
            Nov 6, 2021
            Resolved
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            Resolved

            I am Alekhya. My Card number is [protected]. I paid 5500 as my last bill of credit card. I charged with late fee and now it is 2000 for this month. I tried calling customer care several times and I am facing issue talking to them. Can you please waive off my charges?
            Dec 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 06, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sandyh46
              from Bengaluru, Karnataka
              Nov 6, 2021
              Resolved
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              Resolved

              Hello,

              So, on my complaint (https://www.consumercomplaints.in/icici-bank-scamming-customers-c3026167), I get a response from ICICI agent to mail the issue to [protected]@icicibank.com. Is this a joke? How the hell am I supposed to know what the E-domain is? Please provide the complete Email ID.
              Dec 14, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Nov 06, 2021
              Updated by Sandyh46
              Hello,

              So, on my complaint (https://www.consumercomplaints.in/icici-bank-scamming-customers-c3026167), I get a response from ICICI agent to mail the issue to [protected]@icicibank.com. Is this a joke? How the hell am I supposed to know what the E-handle is? Please provide the complete Email ID.
              Verified Support
              Nov 06, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (710387) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                ayushi.mittal
                Nov 6, 2021
                Resolved
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                Resolved

                I was for rs 99.00 today for VIN*APPLE COM.
                Dear Customer, transaction of INR 99.00 done on ICICI Bank Account XX719 on 06-Nov-21. Info: VIN*APPLE COM. The Available Balance is INR *******.

                I Did not do any transaction neither subscribed for any thing. How can money deducted without any Otp.
                Dec 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 06, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (710334) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Reshma405
                  from Tanuku, Andhra Pradesh
                  Nov 6, 2021
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                  I am reshma. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till sep-21) . I have never used my demat account till now.

                  They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                  When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number [protected
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (709702) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Antony Robinson
                    Nov 6, 2021
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                    I am currently working in TCS. I have received a Food card 5 years ago which is expired now. I didn't find the details how to renew it neither in my company portal nor in Bank Portal. Kindly help.

                    Contact Details: [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (709707) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      raviraju51
                      from GUNTUR, Andhra Pradesh
                      Nov 5, 2021
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                      Address: S R Nagar ,Hyd

                      Hi ICICI,
                      This is regarding "ECSRTNCHGS" charges, where my account as been debited with 1019 rupees without my knowledge. May I know the reason for this transaction as clearly I don't have any idea of this. If this is false transaction then refund my money.Kindly look into this issue .
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (708108) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        ShantanuKalase
                        Nov 5, 2021
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                        Have been charged for expression debit card which i don't remember of requesting. They have charged me rs. 588.82including taxes on 8th Oct .. The message they sent were unclear.. They didn't tell me they were going to withdraw rs.588.18 from my account. Expression debit card request cancelling options were unavailable..
                        I don't need expression debit card as i already have basic debit card..
                        Please help me getting my money back
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (708097) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sweta Tewari
                          Nov 5, 2021
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                          I have booked 2 tickets in book my show, the payment was deducted but tickets not booked
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (708020) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            ViralJain007
                            from indore, Madhya Pradesh
                            Nov 5, 2021
                            Resolved
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                            Resolved

                            Address: 19/1, NEW PALASIYA, INDORE - 452002

                            Date - 4 May 2021

                            ICICI Bank - Nilesh Kumar

                            I applied for a home loan in icici bank at this branch -19/1, NEW PALASIYA, INDORE - 452002 and they told me that I am not eligible for a home loan because of so many credit cards and another home loan which you already have still they gave false commitment and said you will get home load and took 3000 rs as file charge.

                            After a month they said we cannot give home loans even though he knows that they cant give still he took file charges and did not refund my file charge amount as they didnt give a home loans to me.
                            Requesting you to please refund my file charge of amount 3000 ASAP.
                            Dec 8, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 05, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (708001) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team,
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                              H
                              Himishra2005
                              Nov 5, 2021
                              Resolved
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                              Resolved

                              Online account is disabled due to security reason

                              Address: Mumbai

                              I have been using my Internet bank account for long anf now its saying it is disabled, I called customer care about a month ago and the customer care representative said that she activated it again but it never got activiated.

                              This is sheer representation of poor services that ICICI Bank does offer. Whenever I call customer care number, it never gets connected. Poor poor service !!!

                              How do I get the internet...
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                              Shilpa Sanjay Kulkarni Kulkarni
                              Nov 5, 2021
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                              Sir I have purchased 80 rs top up and they told you will get in 24hrs but I didn't get after 24 hrs too
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (706997) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Randeep kaur pannu
                                Nov 4, 2021
                                Resolved
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                                Resolved

                                I was doing an Airtel recharge today of 98 but wrongly 983 rs desiccated from my icici bank account I called Airtel they said we did not received 983 and talk your bank so kindly resolve my issue my mobile no [protected]
                                +1 photos
                                Dec 5, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 04, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  KrunalKhatri
                                  from Dombivli, Maharashtra
                                  Nov 4, 2021
                                  Resolved
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                                  Resolved

                                  Today (4th Nov 2021) two USD50 transactions were made from my icici debit card, without my authorization to VIM*GOOGLE ADS. I didn't get any notification or any OTP verification for the transactions. I have attached the message below. Please raise the complaint and give me my money back.

                                  Dear Customer, transaction of INR 3, 886.89 done on ICICI Bank Account XX635 on 04-Nov-21. Info: VIN*GOOGLE A. The Available Balance is INR ----. Call on 18002662 for dispute or SMS BLOCK 635 to [protected] .
                                  Dec 14, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 05, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (707016) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    C
                                    canupam786
                                    Nov 4, 2021
                                    Resolved
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                                    Resolved

                                    Hi, I have an ICICI Bank Salary (Savings) account since last four years and have maintained good credit records since then. I have always paid my credit card bills on time and have adequate sweep-in deposits available.

                                    My credit card bill was due on 30th Sep and auto debit was enabled. 80% of the due amount was debited from my savings account and I was expecting the remaining amount to be debited from my sweep-in deposits (which did not happen). ICICI bank got the golden opportunity to levy hefty unjustified charges of INR 2900 (approx.) - I never had any problem with HDFC since last 8 years but ICICI (being ICICI) was highly inconsiderate, inflexible and provided template response everytime when I escalated my concern.

                                    Also, when I was redeeming my reward points, they had a very few options to select from (in comparison to HDFC) and guess what HIDDEN CHARGES (yayyy! - ICICI will never let you down)

                                    I realised that ICICI do not care about customer's goodwill, good credit records or anything and consistently sent template responses despite several escalations.

                                    I am so done with ICICI that I have decided to surrender my credit card, close my salary account and move to HDFC.

                                    Takeway for other existing/prospective customers - Khayaal aapka tagline is super misleading, should have been "KHAYAAL APNA". I would never recommend ICICI Bank / ICICI Direct to anyone (TERRIBLE EXPERIENCE!).

                                    My registered email ID is [protected]@GMAIL.COM. Cannot provide any more details here due to confidentiality reasons. I am sure ICICI can track my details based on my registered email ID and send a well drafted template response again.
                                    Dec 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 05, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (707026) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      akash thecool
                                      Nov 3, 2021
                                      Resolved
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                                      Resolved

                                      Address: Annanagar

                                      My account was debited with 590 rupees with no prior information. I don’t know why it has been charged i want it to be credited back to my account. Help me out in this.
                                      +1 photos
                                      Dec 5, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 04, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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