Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23740
Resolved
14271
Unresolved
9469
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 174

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
NAVIN PRASANNA
Nov 15, 2021
Resolved
Report
Copy
Resolved

Good morning,
I have paid my hostel fee for Amrita Vishwa Vidhyapeetham university Coimbatore, using eazypay on 14/11/2021 at 11.05 am. The amount of Rs.29, 260 has been detected from my State bank of India account. But it didn't get reflected in my college portal. When I asked the accounts department of my college they told me they didn't receive the payment yet.

Please repair this issue.

I hereby attach the snap of the transaction statement.
+1 photos
Dec 28, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (731235) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    Truthneverfails
    from Hyderabad, Telangana
    Nov 15, 2021
    Report
    Copy

    Website: www.icicibank.com

    ICICI Bank increased my locker yearly rent by 300%.

    Now you decide what sort of banking services are provided by ICICI Bank,
    when I told the employee about closing the FD linked to the locker ac, I was told that can be done by internet banking.

    But, login to bank ac the internet banking services does not work to close the FD ac.

    Since I am having savings bank ac with 4 other banks, I am trying to close all ac which I have with ICICI Bank. One year ago, I closed the demat ac due to their bad services. Now after getting the deposit amount as well as reimbursement amount, I plan to close the ac permananetly.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (739219) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Swati Ratnappagol
      Nov 15, 2021
      Resolved
      Report
      Copy
      Resolved

      Hi,

      Money deducted from my account on 11th November 3 transacions and 12th November without any notification being sent. this is serious viation or fraud from bank itself. Send the deducted amount back as soon as possible.

      Refer attachments for more details.
      UPI ID: swati.[protected]@icici
      +1 photos
      Dec 24, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 16, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (733011) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Rohit6201904254
        from Ranchi, Jharkhand
        Nov 15, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: Buildings Alyssa, Begonia &Clove Embassy Tech Village,Outer Ring Road, Devarabeesanahalli Village,Bengaluru, 560103,Karnataka

        Account No,[protected], IFSC Code- ICICO003936, Branch- Ranchi, Jharkhand, Order ID - OD[protected], Refund Reference No.[protected]/-),
        OrderID-OD[protected], Refund Reference No.[protected]/-), RegMobile No. & Email ID- [protected], rt[protected]@gmail.com, Consumer informed that Flipkart provided RRN againsthis refund, he contacted the bank several times, but gave excuses and false promises to him, and denied for any refund, as well as not getting his refund yet.Expected- he wants his refund asap.
        +4 photos
        Dec 18, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 16, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          F
          Fcat
          from Bengaluru, Karnataka
          Nov 15, 2021
          Report
          Copy

          Address: Kolka view my complete profile

          Save this Post on this device and
          ICICI Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            F
            Fcat
            from Bengaluru, Karnataka
            Nov 15, 2021
            Report
            Copy

            Address: Via mobile device please

            Vzsh and I'll send you the address and I'll send you
            ICICI Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              prajyal sengupta
              from Bengaluru, Karnataka
              Nov 14, 2021
              Report
              Copy

              Iwish not able to close the goal

              Address: Bangalore
              Website: www.icici.com

              I am in urgent need of funds and hence wanted to closenthe iwish prematurely. However the system is not allowing me to follow so. Whenever I an trying to close the iwish it is telling me " Service cannot be processed" Need urgent help to resolve the issue. ICICI is running a fraud scheme and taking all our money. Please help...
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy
              S
              sarvesh salunkhe
              Nov 14, 2021
              Report
              Copy

              My 1000 money was detected from my account without any notice or without my permission.. under something nach_ad_rtn_chrg I don't have any idea why they deducted my money ??? Please help me with these
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (727657) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Kanak Kanti Das
                Nov 14, 2021
                Resolved
                Report
                Copy
                Resolved

                OTP Not delivered to Mobile Number enable with International Roaming

                I have started travelling again from August but the ICICI Bank transaction OTP is not getting delivered. SBI is working perfectly fine. Is this is issue with ICICI only ? What is the solution....
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                T
                tejasggs19
                Nov 13, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: Prashant Corner, Shop no 11/12 Ashar INF Nerul Navi Mumbai

                Hello Team,

                I had made a transaction on Nov 9, 2021. I immediately made a void sale transaction but the refund has not been credited back to my account.
                Please find attached the receipts for this, Please take this as a priority and credit my money back to my account. I waited but found no refund credited into my account. Please check and confirm.

                I enquired with my saving account bank (Bank Of India), they said nothing pending from their side. I tried getting in touch with the shop where the transaction took place they showed me their account statement for that day and found nothing with my amount has been settled into their account and the amount has been put on Hold from ICICI bank end.

                Account number from amount debited: Bank Of India [protected]

                Date of debit: 09/11/2021

                Amount debited: 4970/-

                Please check and help with it. I've attached the transaction as well as void receipt

                Regards,
                Tejas Shirgaonkar
                +2 photos
                Dec 15, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 13, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (726394) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  B
                  Brinta K
                  from Bengaluru, Karnataka
                  Nov 13, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Hi

                  I came to abroad for 3 months trip. I thought of opening an NRI account. I just tried Saving account to NRO conversion link. Then my employer changed my business trip
                  so I don't want to convert it. But when I tried for the conversion before my Demat account got deactivate. ICICI helped & clearly told its is still RI account only. But I send ICICI
                  DIRECT Around 20 mails. But all the reply are saying same reply. Even customer care people are not at all reading my mails. I have a doubt whether any customer care executive is reading my mail or simply replying. Now you are the 11 th person in ICICI DIRECT to tell my story.

                  Another thing please understand we are making ISD calls to reach customer care executive but customer care executive s are lethargic and they just want to close the ticket without giving any proper reply.

                  Now I really beating on bushes because I don't know who is my complaint manager or I don't know his e m ail or phone number

                  For the past 20 days i am struggling to trade.

                  Never open a ICICI Direct
                  Dec 14, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 13, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (726582) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    Nrapesh
                    from Agra, Uttar Pradesh
                    Nov 12, 2021
                    Report
                    Copy

                    Address: Icici Bank ltd

                    Sir I didn't get my relvleving letter and fnf as till now it almost 5 months ago I have resigned .sir plz provide as soon as possible.
                    Thanking you
                    Nrapesh Kumar
                    [protected]
                    C159032
                    ICICI Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sahay Tahat
                      Nov 12, 2021
                      Report
                      Copy

                      Contact the only one that the year
                      ICICI Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        Chetan90
                        from Chittorgarh, Rajasthan
                        Nov 12, 2021
                        Report
                        Copy

                        Within 4 days about 10030 rupees has been deducted from my account in the name of NACH_AD_RTN_CHRG~TPSLSIP~28DEC20~925a405~[protected] to NACH_AD_RTN_CHRG~TPSLSIP~28OCT20~33ccfc5~[protected] total 17 times 590 INR without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. I active my account after 6 month because of job loss in covid i return back . i mail to ICICI before leaving my ompany for closing my NRI account because of i am not using. after that now i start again on 6 november 2021.

                        What the hell wrong with icici bank.
                        What is this transaction purpose?

                        Three time it has been same with me within 4 days. I want a strong reply from your side dear icici bank.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (725595) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          kashyap bhavaraju
                          from Hyderabad, Telangana
                          Nov 12, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Dear sir/madam
                          I am holding an account in ICICI bank for many years.I have never occurred any problem like this.my account was an zero balance account.on 10/11/2021 an amount of 627.17 was debited from my account without any intimation as "MABchgs-Oct21+GST".Why the amount was debited on what purpose, i need an clear explanation and my money back.please do needful.
                          Dec 15, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 14, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (727651) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Dear Sir/Madam,

                          Today(23/Dec/2021) from my ICICI Bank account 313.83 ₹ ("MABchgs-Oct+GST") and 166.26 ₹ ("MABchgs-Nov+GST) got debited without my concern. I am holding a Zero balance account. Need an immediate action on this as to why the amount got deducted from my account and reimbursement for the same on an urgent basis.

                          Amount was debited without any prior intimation as "MABchgs-Oct21+GST" - Comment #3935669 - Image #0
                          Amount was debited without any prior intimation as "MABchgs-Oct21+GST" - Comment #3935669 - Image #1
                          Dear Sir/Madam,

                          Today(16/jan/2022) from my ICICI Bank account 502₹ ("MABchgs-Oct21+GST") ("MABchgs-Nov+GST) got debited without my concern. I am holding a Zero balance account. Need an immediate action on this as to why the amount got deducted from my account and reimbursement for the same on an urgent basis.
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            mayurabhat55
                            from Bengaluru, Karnataka
                            Nov 12, 2021
                            Report
                            Copy

                            Address: Bangalore

                            Unauthorized money 124.57 is deducted from my ICICI Bank account. The required money for transaction in ICICI Direct is already added to the account. However, the money is still deducted.

                            EBA/NSE N 2021213/[protected].

                            Please refund asap.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (724089) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Saikumar Chappa
                              Nov 12, 2021
                              Report
                              Copy

                              Address: Penta Village, Bobbili

                              ICICI Bank — Unsuccessful Mobile recharge and Balance deducted

                              Reference ID: [protected]
                              Debit Account:[protected]
                              Transaction Type: Prepaid Mobile Recharge
                              Transaction Date: 12-Nov-2021
                              Tansaction Amount: INR 379
                              Transaction Status: Null/Empty
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (723109) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                vicckeyajwani
                                from Mumbai, Maharashtra
                                Nov 12, 2021
                                Report
                                Copy

                                Address: Mumbai

                                I have four tax saving bonds 032002 -TSB THREE. I have not received the redemption amount which was due in 2005. Name of bond holder Vicky Malik which is my maiden surname. Certificate no 64708.

                                Please advice what’s the status of these bonds and the amount owed to me.

                                My email [protected]@gmail.com
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (723117) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  sharmaji94
                                  Nov 11, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: 155,Adarsh Chawl,Sangam nagar ,s.p road ,wadala (e),mumbai-400037

                                  Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.

                                  I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~of Bnk BFLf~

                                  Please stop all these.

                                  Regards.
                                  Pintu Sharma
                                  [protected]@gmail.com
                                  Dec 14, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 12, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    nachiket.c
                                    from Thane, Maharashtra
                                    Nov 11, 2021
                                    Report
                                    Copy

                                    Address: Thane

                                    As i have told the recovery agent Vilas Shinde on 10-11-21 that i will get my car on Sunday that is 14-11-21 and ill do settlement process on 15th. As i have given my car to my relative. Despite that i am being continually harassed giving threats like we will come to your home then it will be not nice. Bank manager will then we don't know how we will treat you.
                                    Recovery Agent Vilas Shinde and his Bank Manager Anil.
                                    On top of that coming to my home unannounced, coming with 2 people at a time to intimidate, talking in high tone in passage. I would some solution on this despite me being in contact and telling them. Why are this threats give.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (720430) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    nachiket.c's [Complaint's author] reply, Nov 14, 2021
                                    Have done many times no response from icici bank only harrassment and giving threats, that's all icici bank does.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit