ICICI Bank Complaints & Reviews

May 19, 2019

Updated by chetanjain1313 I'm looking for filing a PIL against them if consumer court also not able to help here, as I raised complaint multiple times in ICICI bank but no reply and even cut my calls also. and I raised a complaint in banking ombudsmen from their also no reply.
let see if this consumer forum can help or I have to go offline mode into court

May 22, 2019

Updated by chetanjain1313 I did email around 20 times but no resolution in the last 1.5 years, I'm waiting max 31st may if the issue will not be resolved in June I'm going to file a court case and PIL too.
Is this online forum is not useful?
why there is no consumer case against ICICI bank. do I need to go offline and have to file consumer case against ICICI bank?

May 18, 2019

Updated by Arv005 why are late payment charge on my cards. if first due date 27.01.2019. and three day grace period. to paid a bill. by your customercare. please short out my problem. my number [protected] and cards last 3007

May 19, 2019

Updated by sarathlaln88 I visited nearest ICICI main branch in Calicut - Kerala & they don't have any idea about pending charges and fine I have to pay. My account is on the same branch. I discussed this issue with too many persons including branch manager & they don't have any detail about my pending charges. At last, they suggest to give a complaint & wait for some days. Bank collected my cash & they don't have any idea about it.

If bank collecting fine, they have to do that on the same month or with in 3 month or at least once in a year. It help customers to avoid unnecessary fines & charges. The account is always active & each month, bank collecting my EMI amount, credit card due and other charges. At least when a customer contact customer support or nearest branch, they must ready to share details about pending fine.

Also send an email with details to ICICI customer care including my contact details.

May 22, 2019

Updated by sarathlaln88 I got a email reply from ICICI bank customer care. The reply content given below.

[protected][protected]

With reference to your e-mail, we wish to inform you that if a transaction is declined at any Point of Sale (POS) due to insufficient balance in the account, charges of Rs.25.00 plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable per transaction.

We inform you that charges are not levied from your account at that time .

Hence, as our team checked charges are pending from long time, hence charges are debited from your account in May, 2019.

We look forward for more opportunities to be of service to you.

[protected][protected]

My complaint is not about collecting fine. Bank must inform me about collecting fine after 2 year.

As I already informed, I never get any notification that I have to pay any amount to bank as fine or charges other than my credit card dues and loan dues.

Even after this incident, I have reached to my nearest bank main branch (Calicut - Kerala), they can't provide any details about my pending charges. The manager ask for 3 days & still he don't have any answer.

If bank not collecting fine in next month or next year & I have to pay fine to bank, bank must inform me. As a customer, I have right to know about my fine and charges. Even visiting to branch, there is no any option to know about charges or fine.

Collecting fine or charge on proper time in an active account is part of your system. It is not my mistake.

I'm afraid that there is chance for collecting huge fine in upcoming year.