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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 473

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S
Swv
from Delhi, Delhi
Jun 5, 2019
Resolved
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Address: 6/12, Shanti nagar colony cantt kanpur, Kanpur, Uttar Pradesh, 208004

While filling the registration form of delhi university i made payment of the amount as per the norms but the transaction is still shown as pending in the form. And the amount is taken from our account
This is my request to please look into the matter as soon as possible. The amount is paid to eazypay icici bank ltd mumbai

My form number is:[protected]
Jul 12, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Jun 05, 2019
Updated by Swv
Transaction id 078270
Verified Support
Jun 06, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (452873) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    G
    Gaurav Baidya
    from Guwahati, Assam
    Jun 5, 2019
    Resolved
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    Resolved

    Address: Tinsukia, Assam, 786125

    I went to bank for depositing cash amounting 1340 rs.in which they said repeatedly that the cashier is not with the bank went to state bank with all the cash of bank. I went at 12.30pm then after 1pm and then at 4pm but they didn't take my deposit.
    Again next day i went for the same and there was the manager and another staff who misbehaved with me with gutkha in his mouth filled the manager didn't misbehaved with me but was talking with mouth full of gutkhas and stuffs which was making a barrier for me ti understand.

    Then i went to main branch and the same 3.30pm next day they said it was lunch time didn't take the payment, also i couldn't deposit my cash through machine as new currency is not know by the machine.
    Jul 18, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 06, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (452890) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    I am ex employee ICICI Bank and its more than 5 months I left the bank but still my PF and EPF is still not transferred please check and do the needful on priority
    Thanks and regards
    Vikas Chander Sharma
    Employee id was 237017
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      S
      Sanidhya G
      from Delhi, Delhi
      Jun 4, 2019
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      I have a/c[protected] with icici bank i have transfered rs 15000/- using imps on 31 May 2019 to Syndicate Bank. The imps ref no[protected]. Amount debited from a/c but not yet credited to beneficiary account. I got message that it timed out transaction status will be updated by beneficiary bank Its been 3 working days but still amt not refunded not credited yet please do look about it
      ICICI Bank customer support has been notified about the posted complaint.
      Could not login into icici portal or else the card is not also not working...worst ever icici food card service
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        A
        Aravin.jack
        from Mumbai, Maharashtra
        Jun 4, 2019
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        Address: Chennai, Tamil Nadu

        Hi I have been a legitimate customer from August 2016 for ICICI . I have an existing personal loan. I never visited the ICICI branch so far . During the loan sanction also the representative came and got sign from me and money got credited. When I took the loan I clearly mentioned to make the ECS date on 5th of every month or after 5th. But without my knowledge the default date was kept as 1st. Now because if this every month. Almost every month additional charges, cheque bounce charges all these are added. I have intimated n number of times to change the ECS date. But no response from the bank side. Added to that when I call customer care they simply say visit the account holding branch which I don't even know where it is. My line of work is always around client places and I couldn't travel for this reason. My question is if the ICICI Bank is able to sanction money without even seeing me in person why not change the ECS date the same way. What's stopping them from doing this. I say they don't want to help me they want to keep me penalties all the time which is too bad. Now my EMI also is about to get end in 3 months. I am looking for justice on what the bank did to me all these days. I have paid more money added to the internet. I need a waiver of the additional charges given for me .I hope the consumer complaint takes this seriously and get me the right justice.
        ICICI Bank customer support has been notified about the posted complaint.
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          S
          Sanidhya G
          from Delhi, Delhi
          Jun 4, 2019
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          Address: Bangalore, Karnataka

          I have a/c[protected] with icici bank i have transfered rs 15000/- using imps on 31 may 2019 to syndicate bank. The imps ref no[protected]. Amount debited from a/c but not yet credited to beneficiary account. I got message that it timed out transaction status will be updated by beneficiary bank its been 3 working days but still amt not refunded not credited to the beneficiary bank please look into this issue and resolve it as soon as possible
          Jul 6, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 04, 2019
          ICICI Bank Customer Care's response
          Dear Sanidhya G,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (449080) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Swipe machine not working properly.as it is old one please replace it by new.
          VIGHANAHARTA SAI HOSPITAL TID 88150282 PH [protected]
          I have never opted for this service but still I have been charged for it.
          Please refund my charges. Why there is unofficial charges for the service.
          I even didn't know what kind of charges/service was this.
          I recently observed less amount in my account and when I went through the account statement then I found that 596 rupees deducted without any prior information.
          Please go through my complaint and help me to come out from this.

          Name:- Manish Kumar Sharma
          Dear Sir/ Madam,

          I Have done recharge JIO, money is deducted from my bank but not yet recharged mobile no. Please solve this problem or refund my money.
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            K
            ksbh
            from Jaunpur, Uttar Pradesh
            Jun 4, 2019
            Resolved
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            Address: 225001

            I opened my savings account 3 months back with icici bank through online mode. After some visits i got my cheque book on my home address but debit card non deliverable on the same address. I collected my debit card from the branch after 3 months of opening my account and the same evening i was told that my account is freezed, to wait until further intimation and next day got one message of my account being closed. I am really puzzled wt the... Happening around. Still not met representative for the account is mr. Diwaker mishra [protected].
            Jul 6, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 04, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (449081) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              ksbh
              from Jaunpur, Uttar Pradesh
              Jun 4, 2019
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              Address: barabanki, 225001

              I opened my savings account 3 months back with icici bank through online mode. After some visits i got my cheque book. And finally collected my debit card after 3 months of opening my account, the same evening got suggestion to wait until further intimation and next day got one message of my account being closed. I am really puzzled wt the... Happening around.
              Jul 5, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 04, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (448377) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              I transferred money to another account, money not credited into Payee account got the message as " IMPS transaction reference is timed out at benificiary bank, status will updated by 3 working days.
              I withdraw 1000 rupees on 27-may-2019 Through icici ATM, when i checked message it seems withdraw amount 1023.63.

              Now two times this happen.
              why did you charged 23 Amount per transaction.

              Kindly provide me the reason, when can i expect to get back this 23 rupees amount. Otherwise this happens continoisly i will close my bank account
              I got charged 3 times this Posdec charges .
              I always have sufficient balance in my account, no transaction got declined .
              So why am I getting charged again and again Rs 29.50 again and again .
              Completely unjustified .
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                L
                LITEESH RAJA Gongada
                from Mumbai, Maharashtra
                Jun 4, 2019
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                I have recharged my mobile network with rs.149 but the recharge is unsuccessful and money has been deducted from my bank account. I'm very dissatisfied with it. Please transfer the deducted amount back as fast as you can.
                Transaction id:iciac4a654681a5435dad3849fbf39f96d1
                The transaction was done at 11:03 am, today (June 4th, 2019) through phone pe app.
                Dear sir
                I am opening Axis new ASAP account load money thousand rupees upi money was debited but not credited in account please refund my 1000 rupees
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                  A
                  Ankita.Sriv
                  Jun 4, 2019
                  Resolved
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                  In my icici accout no, rs.29.50 debited as "rwdfee/{protected}/{protected}+gst and rwdfee/{protected}/{protected}+gst" on 28th may 2019. I want to know why???

                  I am not able to understand why twice the money is deducted from my account. Till now, whenever i have made a redemption of payback points, no such amount was deducted from my account, why all of a sudden such a charge is made??

                  Also, payback confirms that its redemptions are free of charge and also confirms that payback does not charge for redemptions. Then why is icici charging money for this.
                  Jul 5, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 04, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer (Ankita Srivastava),

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (448405) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Hello sir

                  I am Santosh Kumar and i loans emi kreditbee will the amount of 4070.80 and money is deducted but emi kreditbee not done

                  Please refund my money back.

                  There is screenshot of my transaction
                  ICICI Bank Customer Care's response, Jun 4, 2019
                  Verified Support
                  Dear Customer (Santosh Kumar),

                  We request you to email us your concern with your contact details on [email protected]. Please mention the UID (448405_1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    C
                    codenamerana
                    from Kolkata, West Bengal
                    Jun 3, 2019
                    Resolved
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                    I have a gold current account with icici which was created in november 2019.

                    The account was created via bankopen (Icici connected banking partner)

                    According to the agent who created my account, i was told the following:

                    Nmmab for a month will not be charged if one of the following conditions are met:

                    1) monthly balance of 1 lac or more
                    2) 3 or more transactions of rs 10 each in the month done through our connected banking partner (Ie. Bankopen).

                    The 2nd rule is valid only if you open your account through open which i have.

                    Now on 27th march 2019, i saw the transaction below.

                    S7803560 27/03/2019 27/03/2019 12:20:43 pm - nmmab chg feb-19+gst dr 3540

                    My 3 transactions on feb 2019 which i have done through bankopen.

                    S10527686 27/02/2019 27/02/2019 04:44:09 pm - inf/[protected]/opentxn625209 by user dr 10000

                    S10484277 27/02/2019 27/02/2019 04:40:20 pm - inf/[protected]/opentxn625128 by user dr 16400

                    S10452110 27/02/2019 27/02/2019 04:37:29 pm - inf/[protected]/opentxn625100 by user dr 12300

                    So this clearly proves that the nmmab charge is totally wrong because inspite of doing 3 txs in feb 2019, i was charged for nmmab.

                    Today is june 2019 (More than 2 months) and inspite of several phone calls to icici staff and chat with bank open, the matter is still unresolved and i am only asked to wait.

                    Note: i want the charges to get reversed into my account asap.

                    Regards.

                    Email: [protected]@gmail.com
                    Jul 5, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 03, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      B
                      bijaipur
                      from Delhi, Delhi
                      Jun 3, 2019
                      Resolved
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                      Resolved

                      Address: 438, 2nd floor, Sector 38, Behind Medanta Hospital, Gurgaon, Haryana, 122003

                      I had a personal loan from ICICI bank, the loan no is - LPGUR[protected]. I have done the pre closer of this laon at 10th of May and now still I am in stuck for my NOC certificate. My pain is I am requesting them from last one month via telephonic call of customer care as well dropping mail to the customer care, as well visit to the branches two times only to get my NOC, which is my rights. But still they are not ready to provide me. After 10th may of F&F clouser, when I had ask them to provide my NOC then they had committed me it will deliver on my communication address with in 7 to 10 days. SO just I was waiting for that. Once the time has been crossed I had start to follow up with customer care team on mail, and every time they assure me it will deliver soon on my correspondence address, and slowly they avoid to reply on my mail, while I have drop multiple reminders and escalate it to HOD level also, but after multiple reminder just I got a update by today only, "they can't provide my NOC because it is block." The reason of block they are saying due to another loan is going therefore they are unable to provide the NOC. While I am requesting for the same only which I have already close F&F.

                      The major concern is I have required it on priority due to some other personal work, as well ICICI had done a charge of a big amount against this loan on the name of insurance policy. This policy is also belongs to ICICI lombard and ICICI prudential, and since now I have pre closed this loan, So just I am requesting to the insurance team to provide my remaining insureance amount as they have assured the insurance will be on returnable basis if I will do the preclouser. But insurance team is asking my NOC against this loan, and loan team in not ready to provide my NOC due to other loan. So overall both team are belongs to the ICICI and palying a game with me so that I could not take my money back.

                      I am attaching here the the mail conversation as well F&F statement of closer loan which is provided by ICICI only. I would request to plase look on case and please help to provide my NOC as well my pending amount of Insurance against this clouser loan. Thanks
                      Jul 6, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Jun 04, 2019
                      Updated by bijaipur
                      Still I am unable to see any action against my request.
                      Verified Support
                      Jun 05, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We have made a note of your concern. We will have our official get in touch with you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Jun 06, 2019
                      Updated by bijaipur
                      Still I am not getting any response from ICICI. Please help to take a quick action. It is really urgent requirement for me. As such delay can't expect from such International level bank while I am the regular customer of ICICI.
                      Jun 10, 2019
                      Updated by bijaipur
                      It is really a very worst support from ICICI. Still no anyone have contacted as well still no any action taken from bank side. They don't care how much customer is in trouble.
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                        Preethi nathalia
                        from Delhi, Delhi
                        Jun 3, 2019
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                        Address: Adyar,near Chennai corporation office, chennai, Chennai, Tamil Nadu

                        Dear sir/mam,
                        I was working in icici bank as customer service officer from 27th march 2015 to june 2018. Since i had family issues such as my mom's bad health condition and my grandma in death bed i had to quit without serving notice period of 90days as per my experience. My grandmother passed away in november 2018 after which i started searching for new job in banking domain but unable to get it without relieving letter. Kindly help me get my relieving letter since i had no intention in quiting my job at that particular time.

                        Regards,
                        Preethi nathalia. L
                        ICICI Bank customer support has been notified about the posted complaint.
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                          c.ashish619
                          from Ahmedabad, Gujarat
                          Jun 3, 2019
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                          Resolved

                          Address: Pune, Pune, Maharashtra, 411057

                          Money deducted for posdec charges rs 29.50, 5 times on 3rd june 2019. My registered phone number is [protected]. I want my money to be credited back in my account as this is not an issue from my end. This issue may occur due to network issue or issue at the sellers end. I don't think so i should be punished with the penalty of the same.

                          I have sent an email to [protected]@icicibank.com but didn't get any response, i need an immediate call on this.
                          Jul 4, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 03, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          ICICI bank account Mein Mere Naam ka spelling mistake hai Sahi karwane ke Karam
                          ICICI Bank Customer Care's response, Jun 4, 2019
                          Verified Support
                          Dear Customer (Satyaveer Singh),

                          We request you to email us your concern with your contact details on [email protected]. Please mention the UID (446388_01) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Hi I got a sms saying that 354 INR has been deducted from my account for MM annual fee. Could you please let me know why this fee is charged to my account, even though I am not using any additional services.

                          Bank shouldn't be deducted any money without any consent from the customer.
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                            A
                            Anusha nalla
                            from Mumbai, Maharashtra
                            Jun 3, 2019
                            Resolved
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                            Resolved

                            Address: H.NO. 9 431 A, SANJEEVA NAGAR COLONY, VISALAKSHI NAGAR, Visakhapatnam, Andhra Pradesh, 530043

                            I have recharged my jio no on 02/06/2019 through phonepe upi. Although the amount of ₹349 was deducted from my bank account, but the recharge has not been done neither the amount was refunded. I've already contacted phonepe customer care and they said they had already proceed the transaction and asked me to contact the merchant i. E. [protected]@icici.

                            Kindly return the amount asap.

                            I have also attached the transaction screenshot
                            Jul 4, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 03, 2019
                            ICICI Bank Customer Care's response
                            Dear Anusha nalla,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (446393) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            I sent mail to [protected]@icicibank.com but there is no reply from them. Please solve my issue as soon as possible
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                              R
                              Resolved
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                              Resolved

                              Address: Awari, Udi, Etawah, Etawah, Uttar Pradesh

                              Without an acknowledgement i have been charged for the service which i never requested/opted for.
                              29/05/2019 bil/[protected]/mm annual fee april19-march20.
                              354.00/- rupees have been deducted for my money service.
                              Please reimburse the respective amount asap. However, made a compliant on their website, yet to get response.

                              But look at the way, how common men's money being sucked by these blood suckers. Shameful act.

                              Bil/[protected]/mm annual fee apr19-mar20/749194

                              Regards,
                              Pushpendra singh
                              [protected]
                              Jul 9, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 03, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                ravisharmaastormueller
                                from Mumbai, Maharashtra
                                Jun 2, 2019
                                Resolved
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                                Resolved

                                Address: 113-114 c astormueller grop, Agra, Uttar Pradesh, 282007

                                Dear sir
                                This is to bring in your kind attention that recently recharge my mobile
                                Of amount of rs 399 for 84 days on 26th may. But due to your bank technical fault its recharge multiple time (6 times = five time extra) same amount rs 399/- (399x5 rs = 1995 rs.) and no any dedction message send by bank end.
                                So kindly revert my amount in to my account as soon as possible you are requested to refund the said amount to my bank.
                                Icici bank.
                                My company had a good relationship with icici bank and they have asked us to open the account in your bank and don't you think that in need your people should help us.

                                I am thinking of sending e-mails to your higher management and also to lodge a complaint in rti
                                Please let me know whether you are going to do anything or should i proceed with the alternatives.

                                Account no.[protected],
                                Ravi sharma,
                                Branch sikandara agra (India).
                                Your earnest response shall be highly appreciable.

                                Thanks and regards
                                Ravi sharma
                                [protected]
                                [protected]
                                Jul 14, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 03, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  kmm1207
                                  from Hyderabad, Telangana
                                  Jun 2, 2019
                                  Resolved
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                                  Resolved

                                  Aadhar based salary account no[protected] not yet activated... Name krishnamurari vishnukant mishra... Branch financial district gachibowli hyderabad... Application date 31 may 2019... Representative told it will be activated next day... Pls check the status ana activate as soon as possible... Also pls i need reimbursement account i. E era account to be opened and a activated with my salary account...
                                  Jul 8, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 02, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    H
                                    Hanshikha Singh
                                    from Mumbai, Maharashtra
                                    Jun 2, 2019
                                    Resolved
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                                    Address: B77 west Arjun nagar agra, Agra, Uttar Pradesh, 282001

                                    I have done my recharge for jio no through upi payment in jio recharge online app, but recharge was not and amount of 248 was deducted from my account. Kindly refund my amount
                                    Transaction date-1/06/2019
                                    Amount -248
                                    Kindly try to refund my money as soon as possible. This is very unprofessional expected from such a huge merchandise.
                                    Jul 5, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 03, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (445784) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      N
                                      namratha ammulu
                                      from Delhi, Delhi
                                      Jun 1, 2019
                                      Resolved
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                                      I am the a/c holder of icici bank from last 2 weeks,
                                      Now they have charged Rs.177 under this category DCARDFEE8054MAY19-APR20+GST
                                      on 27 may 2019.
                                      I am not aware what type of charges are these.
                                      They never informed me regarding these charges either by email or by letter

                                      I want my money to be credited in my a/c which they have deducted from my a/c.
                                      Jul 15, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 02, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444035) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        V
                                        vkgbth
                                        from Mumbai, Maharashtra
                                        Jun 1, 2019
                                        Resolved
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                                        Address: 560085

                                        Without an acknowledgement i have been charged for the service which i never requested/opted for.
                                        29/may/2019 bil/[protected]/mm annual fee.
                                        354.00/- rupees have been deducted for my money service.
                                        Please reimburse the respective amount asap. However, made a compliant on their website, yet to get response.

                                        But look at the way, how common men's money being sucked by these blood suckers. Shameful act.

                                        If some one keeping money in bank money who has given the right to bank to deduct money without any reason.

                                        Regards,
                                        Vaibhav
                                        Jul 8, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 02, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444042) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Jun 02, 2019
                                        Updated by vkgbth
                                        I had done the same on yesterday. By seeing others solution for the same issue.

                                        And raise a cincen to customer care.

                                        But such type of incident is a fraud and wasting time of customer without there fault.
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