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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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S
Sarbajeet Maity
from Surat, Gujarat
May 29, 2019
Resolved
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Address: A/1-16 Jethabhai Park, Narayan Nagar Road,, Paldi, Ahmedabad, Gujarat, 380007

I am sarbajeet maity and 619.50 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till apr -19) on 29-may-2019. I have never used my demat account till now.

Was informed by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

I need justice and return my money back immediately. My account number is[protected].

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount.
Jul 8, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 30, 2019
ICICI Bank Customer Care's response
Dear Sarbajeet Maity,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (435248) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    venkatesh pandit
    from Hyderabad, Telangana
    May 29, 2019
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    Address: 12-2823/14, sriniketan appartments, santhosh nagar colony, mehdipatnam, Hyderabad, Telangana, 500028

    Without an acknowledgment and taking my permission. I have been charged for the service which I never requested/opted for on 29/05/2019 mm annual fees - 354.00/- rupees have been deducted for my money service.
    Please reimburse the respective amount asap. I am called their customer care from my registered number but they are not taking my complaint.

    I request to take action and reverse the amount asap.

    Thanks,
    Venkatesh Pandit
    AC no:[protected]
    ICICI Bank customer support has been notified about the posted complaint.
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      Vanithaprabakaran
      from Mumbai, Maharashtra
      May 29, 2019
      Resolved
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      Address: ICICI Bank,TCE,madurai-5, Madurai, Tamil Nadu, 625005

      Without an acknowledgement i have been charged for the service which i never requested/opted for.
      29/05/2019bil/[protected]/mm annual fee
      354.00/- rupees have been deducted for my money service.
      Please reimburse the respective amount asap. However, made a compliant on their website, yet to get response.

      But look at the way, how common men's money being sucked by these blood suckers. Shameful act.

      Regards,
      Vanitha
      Jul 9, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 30, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Ankur Hooda ...
        from Mumbai, Maharashtra
        May 29, 2019
        Resolved
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        Address: A5 Vijay Ratan Vihar, Sector 15 Part 2, 122001

        I am ankur and 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till apr -19) on 29-may-2019. I have never used my demat account till now.

        They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

        I need justice and return my money back immediately. My account number is[protected].

        When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected] and email id [protected]@gmail.com
        Jun 29, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 29, 2019
        ICICI Bank Customer Care's response
        Dear Ankur Hooda,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          P
          PREETY MONALISHA
          from Delhi, Delhi
          May 29, 2019
          Resolved
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          Resolved

          Hi team,

          This email is regarding the online fraud which happened with me on 05 march 2019.

          It was around 6 in the morning when i got a message which says that rs. 14087.84 has been debitted from account.

          I was surprised as the transaction was not done by me and immediately i raised the complaint by calling on the dispute number mentioned in the message.

          I visited the bank as well and the complaint was lodged successfully. I was assured that the amount will be credited to my account and a shadow amount of the same value started reflecting in my account.

          After taking follow ups with the bank and writing multiple emails, my claim got denied on 16 may mentioning that the transaction was successful from merchant end and due to this they are unable to credit the amount.

          I received a call from the bank on the same day and i asked them why the amount was debited without an otp. Since this was an electronic transaction i should have received an otp to authorise the payment. But this was not in my case and they too didn't have answer for this.

          I was told to raise the complaint to rbi which i have already done on 21 may. I have also filed an fir for the same and the copy of this is attached along with this email.

          It has been more than two months and i did not receive my amount back. I request you to take the matter on a priority basis and get the amount credited to my account at earliest.

          Also, the bank manager told me that they can't do anything and cannot provide any proof why the amount has been debited so i need to raise complaint to banking ombudsman but its been 2 weeks, i haven't received any response from there.
          Jul 2, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          May 29, 2019
          Updated by PREETY MONALISHA
          Also, everytime I call customer service they put my call on hold to transfer it to concerned department and then disconnect. I have received call one day stating complaint denied because merchant has provided proof that I have done the transaction however when I asked them for the proof the put my call on hold again nd told me they will call back nd send the documents on registered mail address but neither I received call nor the document of proof that merchant has provided.
          Verified Support
          May 29, 2019
          ICICI Bank Customer Care's response
          Dear Preety Monalisha,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            P
            prashant baisla
            from Mumbai, Maharashtra
            May 29, 2019
            Resolved
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            Address: b-196 jawahar park khanpur, New Delhi, Delhi, 110062

            Hi team would like to inform you that since from last few moths i am using a credit card of icic bank card no-[protected] as a name of prashant chaudhary evertime they have charged me for overlimit charges and then after wastin lot of time over call thaey waved it off and same goes with this time unnecessary thay have again charged me for 616 rs even there is a available credit limit on my card around rs 50 i am really frustated of it kindly help me out.
            Jul 9, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 29, 2019
            ICICI Bank Customer Care's response
            Dear Prashant Baisla,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              sanjayindra
              from Mumbai, Maharashtra
              May 29, 2019
              Resolved
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              Address: 8th Floor, Block 1, Bharatiya City, Milestone Buildcon, SEZ, Chokkanahalli, 560064

              I am an icici bank customer. Today 29-05-19 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is sanjay. [protected]@gmail.com
              Mobile - [protected]

              Thanks & regards,
              Sanjay
              Jul 3, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 29, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                D
                Deepak Buzz
                from Bengaluru, Karnataka
                May 29, 2019
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                Name: deepak kumar m
                Account no:[protected]
                Branch : sanjay nagar
                Ifsc code: icic0002336

                Refund reference #[protected]

                Hi guys... I ordered one product from Myntra through UPI payment method worth Rs:312 and I returned that product. Myntra refunded the amount but the amount is not reflected in my account it's been 7 days. Myntra given refund reference no: 74332749136913502062000. Please help me with this
                ICICI Bank customer support has been notified about the posted complaint.
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                  A
                  Anusha G S
                  from Mumbai, Maharashtra
                  May 29, 2019
                  Resolved
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                  Address: #5/2, 7th Cross, Kathriguppe, beside Balu Mens Wear, Near 43 A Bus Stop Bangalore-85, 560085

                  Hi team,

                  I have lost my icici meal card. How do i block it through sms or email.

                  I'm still receiving sms/otp for the given number.

                  I don't remember the 12 digit card number.

                  Please help me block the card without know the card number or blocking the meal card through sms and also get a new one.

                  Revert back as soon as possible.

                  Thanks,
                  Anusha
                  Jul 2, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 29, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (432654) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    C
                    C.H. Uday
                    from Chennai, Tamil Nadu
                    May 28, 2019
                    Resolved
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                    Resolved

                    Amount was deducted from my account. And this was happened at month end. The reason mentioned for deduction debit card fee.. I need to refund this amount and make sure it should not happen again..
                    It's been very horrible situation for after deduction in my account balance is 29 rupees
                    What can do further for the month
                    And when i searched these related issues
                    I have noticed that they automated deductions. Whose stupid idea and approval is this. Thuu. These kind of auto deductions at month end and middle of the month, do you know how it will make people suffer for the entire month..
                    Jul 8, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 29, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      V
                      Vee93
                      from Mumbai, Maharashtra
                      May 28, 2019
                      Resolved
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                      Resolved

                      I made a payment of Rs. 8532 via UPI to Sahara Star Hotel (Mumbai)

                      The amount was debited from my account. I received the transaction SMS and the online transaction record on iMobile app.

                      After speaking with them, they have confirmed that they have not received the amounteven though the transaction is shown as successful from my side in the bank's system.
                      May 30, 2019
                      Complaint marked as Resolved 
                      They have contacted me and asked me to obtain the beneficiary's bank statement so that they can verify that the funds haven't been deposited into their accounts as they claim.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 29, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        krishnacz
                        from Satna, Madhya Pradesh
                        May 28, 2019
                        Resolved
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                        Address: 34, Joy builders colony, rani sati gate near Y.N road, Indore, Madhya Pradesh, 452003

                        My mother has a demat account in icici bank, when she checked the bank transactions she found that there is one debit transaction 'dmc/in30290 — inr 826/-' on 28/5/19. When the demat account was created, there was no mention about dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also she did not get any message alert in the mobile which is registered to the account. This is completely unacceptable and please refund the amount.
                        Jun 29, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 29, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (432674) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          Rupali S Surpatane
                          from Mumbai, Maharashtra
                          May 28, 2019
                          Resolved
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                          Resolved

                          I have use my cbi atm card in the icici atm machine. My money was deducted from bank account but I didn't received cash.
                          It's been more than 24hr I am not getting my refund amount.
                          Atm machine details--SACWC766 at RAM villa mumbai MHIN on date 26/5/19 @10.31pm.

                          From two days I am trying to contact icici bank customer service number but not getting connected.
                          Please help me out from this.
                          Jul 1, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 29, 2019
                          ICICI Bank Customer Care's response
                          Dear Rupali Surpatane,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (432684) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            F
                            Faishal Saiyed
                            from Pune, Maharashtra
                            May 28, 2019
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra, 411014

                            I'm holding an account with the icici bank and i submitted my passport and pan card as a proof. There was a spelling mistake in my father's name which is already corrected in my passport and then i corrected in all the docs.
                            During opening an account i mentioned to go as per passport. Since then i was submitting the requests to correct it - with one or the other reason they didn't do it.
                            Recently i again went to the branch with my passport, pan, driving license, aadhaar card, and ssc certificate copy to correct the name they are not ready to accept those; instead demanded a declaration from gazetted officer who works in state secretariat. I said it's not a name change, it's a correction of spell mistake but no one is able to help. I am not able to submit gazetted for as it's just typo in the middle name, not a name change.

                            Due to that, i am not able to do any transaction with my overseas bank account who follows the passport name.

                            The only option i have is to close all the accounts with them.
                            Jun 28, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 28, 2019
                            ICICI Bank Customer Care's response
                            Dear Faishal Saiyed,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            May 29, 2019
                            Updated by Faishal Saiyed
                            I got multiple messages asking for number - how I can verify if they are verified official?
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                              A
                              Asan Abbas
                              from Delhi, Delhi
                              May 28, 2019
                              Resolved
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                              Resolved

                              amount has been deducted by vin*google

                              Address: Tiruchirappalli, Tamil Nadu, 620019

                              Hi name is asan abbas. I got messagestating that your amount deducted from my saving account.{txn of inr 130.00 done on acct xx491 on 28-may-19. Info: vin*google g. Avbl bal:inr..}but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back. And i want appropriate action against this issue and since i am sure i have not subscribed to any services....
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                              Rubykahlon
                              May 28, 2019
                              Resolved
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                              Resolved

                              Dear sir /madam,
                              I am having account no[protected] in your bank.. And i recently i have done sent request for fixed deposit in your bank.. Now my concern is this that as i am resident of india and i have updated my pan card in your bank and i dont have any other bank account, i would like to get some information about tax deduction at source (Tds) on interest i will receive yearly from your bank.. How much exemption on interest received as i am house wife and i dont work.. And do i need to submit anything else.. And is this true tht now interest uptill 40000 is tds free.. Kindly reply me so tht i can do accordingly..
                              Jun 28, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 28, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Jun 13, 2019
                              Updated by Rubykahlon
                              When officials will update me ..after 1 year ?? Pathetic service!!
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                                Rakesh Roni
                                from Patna, Bihar
                                May 28, 2019
                                Resolved
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                                Resolved

                                मुझे आप का चेक मिला जो बजाज festav के नाम से था जिसे बजाज फेसत्व ने रिजेक्ट कर दिया । उन्हे बजाज फाइनेंस के नाम से था। मुझे जो ceeque प्राप्त हुआ उसे मेने आप के एजेंट mr अमित कुमार को वापस 2/5/2019 को कर दिया था। जिसे अमित कुमार ने mr आलोक कुमार आप के p o को दे दिया था। जो मुझे सुधार कर अभी तक प्राप्त नही हुआ है। मैंने मर आलोक कुमार से फ़ोन पर 21.9.2019 पर बात की तो उसदिन तक d d सुधार हेतु नही भेज थे। और बोले कि अवि सुधार हेतु भेज रहा हु। परंतु मुजे अब तक प्राप्त नही हुआ है अब ओ फ़ोन भी recived नही कर रहे है। तो में आज आप के main ब्रांच में गया था। उनका ट्रांसफर पटना हो गया है।
                                एक चेक़ या d d बने में एक month लगता है। जो आप के p o आलोक कुमार के कारण मुझे एक month लग रहा है। जो आप के बैंक की छबि को खराब कर रहा है। आलोक कुमार के कारण मुझे एक month का सूद लग रहा है। उसकी जवाबदेही किसकी होगी। आप की बैंक से जो amount नही debit हुआ और उसका सूद मुझेसे लिया जाता है। तो यह आप के coustermer के साथ फ्रॉड है। इस लिए आप से अनुरोध है कि मेरे सूद की amount po आलोक कुमार से लेकर मेरे एकाउंट से कमी की जाए। और मेर चेके ।d d का प्रॉब्लम सही की जाए।

                                On mon, 6 may 2019, 11:30 am, wrote:
                                Jun 28, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                May 28, 2019
                                Updated by Rakesh Roni
                                Details are account attached image

                                Verified Support
                                May 28, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  kenit
                                  from Ahmedabad, Gujarat
                                  May 28, 2019
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                                  Address: 23 Akshatvila society sciencecity sola, 380060
                                  Website: [email protected]

                                  I have applied for tax saving bond namely icici bank tax saving bond -022001-tsb-onein year 2005 my bond holder no.[protected]and certificate no.-149223&115340. No of bond - two. Distinctive no[protected]&[protected]. Face value per bond is rs 5000 and rs7000. I have not received the maturity proceed and the intrest on account of the above investment made by me pl. Look into the metter and advice me
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  I recharged my jio number on 27th of may 2019. Although the amount of rs 349 was deducted from my bank account, but the recharged has not been done neither the amount was refunded.
                                  Kindly return my amount back.
                                  Aswin p c's reply, May 28, 2019
                                  No money is refunded or plan is not activated
                                  ICICI Bank Customer Care's response, May 28, 2019
                                  Verified Support
                                  Dear Aswin p c,

                                  We request you to email us your concern with your contact details on [email protected]. Please mention the UID (430996_1) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    kenit
                                    from Ahmedabad, Gujarat
                                    May 28, 2019
                                    Resolved
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                                    Resolved

                                    Address: 23 akshatvila society science city ahmedabad, 380060

                                    I have applied for tax saving bond namely icici bank tax saving bond -022005-tsb-two in year 2005 my bond holder no.[protected] and certificate no.-84808. No of bond - two. Distinctive no[protected]. Face value per bond is rs 6700. I have not received the maturity proceed and the intrest on account of the above investment made by me pl. Look into the metter and advice me
                                    Jun 28, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 28, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    I have 5 prepaid cards but they are not working nd code are not correct...
                                    ICICI Bank Customer Care's response, May 28, 2019
                                    Verified Support
                                    Dear DRx Sanchit Kanodia,

                                    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (430478_01) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      R
                                      rohininar12
                                      from Gurgaon, Haryana
                                      May 28, 2019
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110059

                                      On 24th may, i saw 4 messages for atm withdrawal rs 20, 000 each (total 80k) while the debit card was with me .
                                      ICICI bank has told to resolve this on priority but no update till date
                                      complaint no SR[protected]
                                      being a old customer to this bank, did not expect this kind of fraud and inconvenience to the customer
                                      customer has suffered a loss and when i contacted the customer care, they were suggesting me to do a FD etc etc
                                      i expected a assurance that my money loss will be refunded back instead o[censored]seless advices
                                      Jun 18, 2019
                                      Complaint marked as Resolved 
                                      The bank authorities contacted us and provided a reassurance about the investigation process. After few days, we got a update from them about the resolution and we are satisfied with the same
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 28, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      I have been surcharged upon using debit card on a petrol pump on the other side goverment is promoting cashless transaction, kindly look into the matter, thanks!
                                      ICICI Bank Customer Care's response, May 28, 2019
                                      Verified Support
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [email protected]. Please mention the UID (430485_01) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Rs 20000/ cash withdrawn while card with me..
                                      Sms not send by bank.
                                      After doing complain in customer care and icici branch nothing happened.
                                      ICICI Bank Customer Care's response, May 28, 2019
                                      Verified Support
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (430485_2) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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